CRM 2007 implementation in multiple languages

Hi,
We would like to implement SAP CRM 2007 Web UI and Interaction Center in multiple Asian languages like Chinese (Mandarin), Korean and Japenese.
Is there a standard approach or documentation in this regard?
How will Master data get translated?
Is it necessary to maintain customizing settings descriptions in each of these languages?
How to make UI help documentation available in these languages?
If any of you have worked in this kind of scenario, please help.
Helpful answers will certainly be rewarded.
Regards,
Paul Pandian

You have to upgrade to Unicode if your systems are not unicode already.
You have to maintain all the descriptions and texts in the master data multiple languages. See the note on [Unicode Conversion Guide|https://service.sap.com/sap/support/notes/551344]
If you have multi language already available in your R/3 or ECC system, then it is possible that your systems are in multiple code page.Unicode conversion from different code pages are different and you must watch for any restrictions. For example - Unicode conversion from HK Chinese using code page 8340.

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Geographic Information System (GIS) functions in SAP CRM 2007

Dear all,
I am currently working on a SAP CRM 2007 implementation project that consists in replacing an old customer service application.
Currently this application is managing service technicians' territories with embedded GIS functions (it relies on latitude and longitude data to assign the closest technicians to a service order).
I would like to know if SAP CRM 2007 is covering the following:
- GIS functions;
- Ability to assign a technician based on this;
- Ability to visually see the map and draw technician territory changes on it;
- Ability to optimize technician route (mileage).
I cannot find insights about this in the SAP Help.
So, where can I find some details / documentation about this?
A third party tool would be necessary and also its integration to SAP CRM?
Thanks for your help.
Brice.

Brice,
So basically I don't see this being out of the box functionality, however you could build something for this.
1. You need to store the geo co-ordinates for the customer on the customer master or be able to "bolt out for this".
2. Create a new "partner determination rule" that would make a call to the external system to propose a technician on the service order.
3. Have a punch out on the service order screen that links into a web like GIS application where you could visualize this and send change data back into the CRM service order.
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Take care,
Stephen

CRM 2007 - Internet Sales

Hi Gurus
For those of you who have completed a CRM 2007 implementation of Internet Sales on a Standalone System...
What Best Practice Guides did you refer to for this? And any other documents if any?
Maximum Points for a speedy and accurate reply.
Please...if you have not completed an implementation do not respond.
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Panduranga

Hello Panduranga,
In the Following link u can refer C74 for basic settings for ISA.
http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm
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Error while implemention ORDER_SAVE in CRM 2007

Hi,
At present we are experiencing an error while implementing badi ORDER_SAVE for sending CRM (2007)sales order data to PI (7.1) through ABAP proxy. In the BadI implementation we have created the Proxy Object through class (generated while defining the Proxy object in PI) and pass the SO details through the method available.
Error ' Administration header not Found' while saving the CRM sales Order.
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Thanks & Regards
Deb

U can do it.. But what i suggest is.. create a Z Function Module that will trigger in background in seperate task by passing the GUID.
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Implementing ACE in CRM 2007

Hi,
Has anybody implemented ACE in CRM 2007, would it work with new Web UI.
Regards,
Karunakar.K

Well , Here is what i found out .
1) The ACE methods Gets called when you Activate the ACE Rights the first time .i.e You have set up a ACE Rule ->Right Newly and when you activate the
Right your Z classes gets called .
2) Later on You have made the changes to your Z classes . In this case we ran the Scheduler manually , and our Z classes gets called again.
Hope this is helpful to you . But the best way i found ( to save time and not to worry abt this unstable / buffered ACE ) i wrote a Z program and in the report called the methods of Z class in that particular order .
We still facing one issue , if you/anybody knows the solution that would be great .
Question :
1) Our Business Scenario :
Orders ( Say opportunities ) Should only be seen by
employees who have created them + Who have Employee responsible on Opportunity + Managers of the Employee responsible ( Head of the organization which ER belongs to ).
I have coded for the same and everything works fine initially .
But later on if i Change the Employee resp ( SAY ER1)
to Employe Resp ER2 in an opportunity what should happen is ER1 and his manager should NOT see this opportunity anymore and ER2 and his manager should start seeing this opportunity.
This should happen automatically , i mean as soon as i save the changed opportunity .
But this is not happening right now.
But if i run the scheduler again ( Manually ) it triggers the changes and everything looks fine.
Is this a normal behaviour ? or am i missing anything ..?
i have writtin the code in GET_ACTORS_FROM_OBJECT method also.
Regards,

Multiple Language Implementation

I need help with a Multiple Language Implementation. We are in a process of implementation of Oracle HRMS/Self Service HRMS and I have some questions on MLS.
Thanks
Himanshu

Hello Sanket,
Thanks for the information. I did look at the document and it was very helpful. However I still have one question
If we do not install other language packs and enter the other language information in DFFs (this is assuming the database is UTF8) what are the issues we should expect. Would that data work fine with reports and interfaces.
Would it be possible for me to talk to you over the phone. I would not take more than 10 minutes.
Thanks again
Himanshu
[email protected]

How to implement textarea/text box to accept multiple languages

Hi,
We have a requirement that we need to have text area/text box on screen to accept multiple languages like (Spanish and russian) that means user can able to enter their text data either in any language like english,russian and spanish(It should be possible to enter the comments in russian and spanish languages). Is it possible to implement in java/j2ee?, If yes kindly provide us solution details. Any Help is highly appreciated.

What exactly doesn't work? No matter the (spoken) language - its still only text data. The one thing you need to look out for is in no way specific to Java/JEE and that is that you employ proper character encoding and fonts to be able to display the language specific characters. If you don't know much or anything about character encoding, I suggest you research that. Start here:
http://www.joelonsoftware.com/articles/Unicode.html
BTW: its a bit of a silly question, don't you agree? No - you can only create English applications using Java! What a world that would be.

Crm isa 2007 implementation required steps?

Hi All,
We are working on a new implementation of crm 2007 isa and are at blue printing stage.
Can any one please let me know how to proceed on a new implementation and what are the things to be taken care?
What are all the things to be taken care by an isa technical consultant ..like shop admin, xcm...etc
I would really appreciate the response.
Thanks,
Narendra

Hi Narendra,
I think what you're looking for is C14 - Internet Sales. This is the right place to start off when configuring your web shop for Sales.
http://help.sap.com/bp_crmv340/crm_de/BBLibrary/Documentation/C14_BB_ConfigGuide_EN_US.doc
Further, as per your earlier concern, the Internet Sales Architecture (ISA) Technical Consultant is someone who is involved in hands on coding on the ISA API built on Struts. It is SAP's API built on Java Struts framework. So you need to be coding in Java in case you intend to be Technical consultant for ISA.
Apart from these you must also be familiar with tools such as Config Tool, SAP J2EE Visual Administrator, SAP NetWeaver Administrator and the SAP NetWeaver Developer Infrastructure (NWDI), which includes the development environment (IDE) for ISA, the SAP NetWeaver Developer Studio (NWDS).
The functional consultant involves himself in the activities of XCM Configurations and Base Customizing for the Internet Sales Scenario.
In simpler terms, an Internet Sales implementation would involve:
SAP CRM Base + ABAP Developments + Java Base + Java Developments + R3 integration + R3 base
The Basis team looks at administration of SAP ABAP and Java layers, ABAP & JAVA technical developments are handled by technical consultants in the respective areas, Middleware consultant is required in case you have an integration with SAP ERP (ECC). Whatever is left is the functional consultants role, which is Base Customizing for CRM (Business Partner, Transaction type etc.,), Java Base (XCM, Shopadmin etc.,) and R3 base (SD, MM, FI/CO etc.). Depending on the organizations size, project constraints etc., you may have specialized consultants for each or simply an all-rounder.
Further, considering the project involves the Internet, you have other areas which are external to SAP such as Network Architecture - Load Balancer, Dispatcher, Application Accelerator, Server Hosting etc., Security - SSL Certification, Antivirus etc., and Payment Gateway integration. These are generally not given much importance, but are crucial in the end to end execution of an Internet Sales project.
I hope I have answered most of your doubts.
Thanks & Regards,
Nelson S Raj

How to open multiple sessions in CRM 2007 WebClient UI

Hi guys,
This simple thing, I am could not figure out. How do I open another session on WebClient UI in CRM 2007.
Can anybody help.
Thanks,
John

Hi Vijayata,
Thank you very much for responding. Yes, now I am able to create another browser where I have to put my user id and password again. However, your answer is very useful.
I have another problem. When I login I see a list of roles and click one of them to go into the home page.
I created my own role. My question is, how do I make my role appear in the existing list of roles.
What I did is, I assigned my role to an Org.Unit. The result is when I login to WebClient UI, it directly takes me to home page of my role.
What I want is, I want my new role to appear among the existing list of roles. I tried many ways, I couldn't figure out. Can you please give idea.
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Work flow in CRM 2007

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I want to implement some work flow related activities in CRM 2007. Can I implement this using Guided Procedures in CAF or workflow ? Which is the better way? pls suggest..
Regards,
Ajay

Ajay,
Your question is a little vague as you don't have a business scenario for your workflow related requirements.
I will say that if the workflow process does not involve switching out of CRM and only involves steps in CRM, then traditional workflow will work fine. If you need to do something where the steps involve multiple systems then guided procedures would be a better solution.
Perhaps if you share more of your scenario you will get some better ideas on how to go about it.
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Sap CRM 2007 Security related issue

Hi All,
I am working on SAP CRM 2007 security.
I have scenario, which we are trying to fix.
There are two users A and B.
A is assigned to role X
B is assigned to role y
Business Partner 123 is created for user A
Business Partner 456 is created for user B
These Business Partners are assigned to Authorization Groups.
See below:
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2) Authorization Group (LK02) is assigned to Business Partner --456
3) Authorization groups LK01 is assigin to user A in PFCG role X
4) Authorization groups LK02 is assigin to user B in PFCG role Y
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However, one good thing is he cannot edit the Account details like Account ID, House No, Employee Resposible, the message he get is "No authorization to change partner with authorization group" which is a
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I have tried to be precise, please let me know if you require more information.
Regards,
Dave.

I suggest the following:
Please, check whether the system works if you activate the implementation BUPA_F4_AUGRP.
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kind regards
Davy Pelssers
SAP CRM/Security consultant

SSO from CRM 2007 to ITS of R/3 4.7.

Hi Experts,
We are using CRM 2007 interaction center.
We have provided some links to R/3 transaction using transaction launcher.
Now we need to implement SSO to the R/3 system.
We are using Standalone ITS 6.20 system to connect to R/3 from Interaction Center.
Please help us with configuration steps for SSO.
Is there any way to achieve this without using PAS?
Systems:CRM 2007.
ITS :ITS 620
R/3 :4.7 EE
Please advice.
Thanks,
Adi.

Dear Tob,
yeah You are right.
I am using R3 4.7 EE (i am using SAP IDES) and It's Server is 6.20.
so this version does not have Internal ITS ?
Are u suggesting me to go for Standalone ITS then ? Pls give me elaborate reply.
If u have any documents for both the ITS , it wud be a great help if u send those to my mail id. [email protected]
regds
Message was edited by: kanth

How to create custom component in CRM 2007

Hi.
I am new for the CRM 2007 Web UI.
Here we have CRM_UI_FRAME.
Like this so many Components are there.
I want how to create our own component.
I created it as follows.
Open the Transaction code bsp_wd_cmpwb.
Provide Z Name in the Component.
Zcomponent
Press Create button.
Go to Run Time Repository.
Press Change Mode.
Create a MODEL as ALL.
GO to Browser Component Structre.
Select View.
Provide View name.
Create the View.
Go to view Layout.
Provide the code like this.
<%@page language="abap"%>
<%@ extension name="htmlb" prefix="htmlb"%>
<%@ extension name="xhtmlb" prefix="xhtmlb"%>
<%@ extension name="crm_bsp_ic" prefix="crmic"%>
<%@ extension name="bsp" prefix="bsp"%>
<cthmlb:overviewFormConfig/>
Create the context under the context.
Go to Configuration tab.
Assigne the Attributes to the Screen.
GO to the Run Time Repository.
press change mode.
Assigne the view name to the Window.
Save it.
Test the Componet. But it is not diaply anything on the screen.
How i will get the data into the web UI.
Can anybody expalin about this one to me with screen shorts if possible.
I want add some fields into the web UI. Provide some values into that. Capture the values.
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If i am changing any screens in the pre define component it shows dump.
So, now i need Custom component with adding of the fields.
Please give me proper information regarding this one.
Thank You.
Krishna. B.

Hi,
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<thtmlb:inputField id="<field>" maxlength="31" size="20" value="//<context>/<field>"/>
In order to get value, you can write a simple code in the event_handler:
LR_BOL type ref to IF_BOL_BO_PROPERTY_ACCESS
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var1 = LR_BOL->GET_PROPERTY_AS_STRING('FIELD').
take a look at lr_bol methods so that you can see the set and get methods.
Regards,
Renato.

Error Message when we create a Service Ticket in SAP CRM 2007

Hi All we are having a serious production issue when we create a S.Ticket in SAP CRM 2007 We get the following error message we are not trying to send any information to R/3 We have a planned go live this saturday. So any help would be greatly appreciated.
An error occurred in system EDIES during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
No controlling type could be determined (Notification E IAOM 012)
Regards
Sathya

Hi,
I have looked into your issue.
For this service ticket, kindly check the Org Unit maintained in Transaction and table OFIC_BILLORG_SRV are same. If not same kindly make changes in the following path in SPRO.
==> SAP Implementation Guide
==> Customer Relationship Management
==> Organizational Management
==> Cross-System Assignment of Organizational Units
==> Assign Billing Units to Service/Sales Organizations
If the above information is not helpful kindly take a look at note 861116.
I hope this helps.
Regards,
Venkat

CRM 2007 : Unable to access the BP_HEAD component

Hello,
I'm a basis guy, very new to SAP CRM.
We have been asked to install CRM 2007.
We are able to ping the crm server from transaction sicf.
The users are able to access the webclient, they're able to acess the component "CRM_UI_FRAME"
Therefore, it doesn't seem to be any configuration error.
Afterwards ,we have been asked to activate the component BP_HEAD, but we are unable to do so.
Users are using transaction BSP_WD_CMPWB, then they choose the componenet BP_HEAD.
Then Components/view/BP_HEAD/AccountDetails they choose the confiruation tab.
and there after a while they receive an error message :
+http://xxxxxxxxxxxx.com:1080/sap/bc/bsp/sap/bsp_dlc_frcmp/session_buffered_frame.htm?
sap-client=301&sap-sessioncmd=open&sap-syscmd=nocookie&sap-language=EN&bsp_appl=BP_HEAD&bsp_page=AccountDetails.htm&role_key
=<DEFAULT>&component_usage=<DEFAULT>&object_type=<DEFAULT>&object_sub_type=<DEFAULT>&config_type=
GRID_BASED&config_usage=DEFAULT&display_mode=TRUE&transport_data=&rep_url=/sap/bc/bsp/sap/BP_HEAD/Repository.xml&locked_by=&wb_user=xxxxxxx+
We ve tried to activate all the BP_HEAD* and bsp_dlc_frcmp services in transaction sicf .. but it didn't help.
Any idea woulb be highly appreciated.
Best Regards.

Hi Juan82,
please check out the[ license comparison chart |service.sap.com/~form/sapnet?_SHORTKEY=01100035870000700291&_SCENARIO=01100035870000000183&_ADDINC=011000358700001192682007E&_OBJECT=011000358700000953982007]on the SMP.
All the best,
Kerstin

CRM 2007 implementation in multiple languages

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