CRM 5.0 Internet Sales B2C Logon is Invalid

I have successfully configured CRM Internet Sales B2B and B2C. I am able to log into B2B but not B2C. The B2C app seems to work fine except when you try to log in. The error is "Logon is Invalid; check your entries".
I haven't been able to find a good explanation of how authentication works for B2C.  The main difference is that B2C uses email address for login versus user-id. I am using the same user for B2C as B2B. The user has an email address defined.
Any help in troubleshooting this problem would be appreciated.

Unless you are expecting someone to use both B2C and B2B, create a new user for the B2C.  We have one login for B2B and another for B2C.
Also, check your password length to be sure you're not exceeding the length.
When we first started in DEV, we found that one login worked while another didn't.  Turned out that one password was >8 characters and the other was <8
The system only stored the first 8 characters so even though you could log in the first time, you couldn't log back in using the same longer password...unless you only typed the first 8 characters.

Similar Messages

  • Internet Sales B2C - Display error message on the basket

    Hi, I am working on developments on the Internet Sales B2C scenario. I am trying to add new checks that are to be performed after the user has clicked the "Order" button on the basket.jsp page.
    I have already created the action and the BO, BOM, and Backend object and I changed the action flow so after b2c/basketcheckout.do instead of calling b2c/maintaincheckout.do the system calls my own action, and if I have an error what I am doing is calling the addMessage() on the Basket object, and then sending the action flow to b2c/basketdisplay.do.
    Everything is working fine except that the messages that I add to the basket are not shown when basket.jsp is displayed and I think this is because somewhere after the b2c/basketdisplay.do action is called and before the basket.jsp page is displayed the standard deletes any messages on the basket.
    Should I change my program so instead of calling b2c/basketdisplay.do I call a different action to display the basket but keep my messages?
    Does anyone has any better idea than what I am doing rigth now? I would gladly appreciate any help.
    The config.xml that I have looks like this:
    <action path="/b2c/basketcheckout" type="com.sapmarkets.isa.isacore.action.b2c.order.MaintainBasketB2CCheckoutAction">
                   <forward name="login" path="/b2c/login.jsp"/>
                   <forward name="basketEmpty" path="/b2c/order/basketEmpty.jsp"/>
                   <forward name="checkout" path="/b2c/basketchecktopes.do"/>
                   <forward name="ordersplit" path="/b2c/busy.jsp"/>
              </action>
              <action path="/b2c/basketchecktopes" type="com.orbitel.isa.action.CheckTopes">
                   <forward name="checkout" path="/b2c/maintainCheckout.do"/>
                   <forward name="basket" path="/b2c/basketdisplay.do"/>
              </action>
    And the coding in my action is:
    UserSessionData userSessionData = UserSessionData.getUserSessionData(request.getSession());
    BusinessObjectManager bom = (BusinessObjectManager)userSessionData. getBOM(BusinessObjectManager.ISACORE_BOM);
    SalesDocument miOrden = bom.getBasket();
    if(miResp.equals("A"))
         return mapping.findForward("checkout");
    else
         miOrden.addMessage(new Message(Message.ERROR, "system.forward.info", new String[]{"Ha superado el tope de sesion"}, null));
         return mapping.findForward("basket");
    Thanks
    Juan

    You can do this using java script throwing an alert popup or you can check if the fields are initial in oninputprocessing and fill a variable like gv_error = 'Enter values of mandatory fields.' and display the same in layout using
    <phtmlb:messageBar id = "messageBar"
    type = "<%= gv_severity_str %>"
    text = "error"/>
    See this thread for more..
    How to display error messages in bsp page
    search the forum before posting a new thread....

  • Collaborative views in CRM E-Commerce- Internet Sales

    CRM 5.0
    E-Commerce (internet sales)
    Hi
    I have done XCM configuration for Collaborative views and also tested the jco componenet and I got all green.
    I also selected a Super User who has a Role SAP_CRM_ECO_ISA_TU_CVIEWS.
    But when I try to login no matter what I get a invalid logon error.
    I can't find much documentation online. Any help would be appreciated.
    Regards
    Edited by: Jimmy on Jan 6, 2008 2:16 PM

    We ended up not using this, but when I was reviewing CVIEWS, I compiled these CRM4 links in case we took up this project again...you might see if there are any ideas of help for you.
    SAP Library - Collaborative Views
    http://help.sap.com/saphelp_crm40/helpdata/en/d9/b105f7d6c6db4e81a7ddcc5d0eb5e6/frameset.htm
    SAP Library - Collaborative Views Processes
    http://help.sap.com/saphelp_crm40/helpdata/en/8d/9ed59d7fd6ab4ca0f2cbe58cbd6510/content.htm
    Forum Thread - Collaborative Views Web Interface
    Unable to access to Collaborative Views Web Interface
    Edit an e-mail
    http://help.sap.com/saphelp_crm40/helpdata/en/96/9936561fa7614386d397178dbfd777/content.htm
    Make all personal catalogs visible in the input help
    http://help.sap.com/saphelp_crm40/helpdata/en/33/d1b63c71f41d5ce10000000a114084/content.htm
    Perform replication again
    http://help.sap.com/saphelp_crm40/helpdata/en/f6/532ba9f04d6d4eb619dd56a8d74154/content.htm

  • Uninstall a Internet Sales B2C project

    Hi !
    Would anyone know how to uninstall a CRM Internet Sales project ? For example a 'sandpit' type B2C project. Is it using the Buildtool ? Where can I find information regarding this ?
    Cheers,
    Ashok.

    Hi Tiest,
    We created an extension project of the SAP standard B2C Internet Sales application using the buildtool and deployed the extension project using the Software Deployment Manager (SDM). We also created a 'Sandpit' extension project which we now want to re-initialize it to the SAP standard. So my question is how do we uninstall the extension project ? The SDM just deploys the delta difference between the just earlier deployed extension project.
    Does that answer your question ?
    Cheers,
    Ashok.

  • CRM 2007 and Internet Sales

    Hello!
    I have here a CRM 2007 System that I didn´t installed. And now I should find out if Internet Sales Application (ISA) is installed.
    I could not find anything about it on the system.
    So I searched for this on the SWDC and only found notes for "SAP INTERNET SALES R/3 4.0".
    Is there no current version for CRM 2007? Is it possible that this is already installed on the system?
    Sorry, regulary I don´t work with CRM. Some people need this for a web shop configuration.
    Thanks in advance!
    Best regards,
    Geraldine

    Hello!
    We found out that this is for CRM 2007 the Web Components which are included in the CRM Java Components.
    We wanted to install the Web Components with the JSPM but the JSPM does not show alle packages/components, especially not the Web Components. (Just 5 of 8)
    So do we have to install the other components first before we can install the Web Components?
    Please, anyone has an advice?
    Regards,
    Geraldine

  • Internet Sales B2C Subcategories

    Hello,
    We want in our shop to get the subcategories we get clicking on the categories shown on the left frame of the web, in the middle frame (instead of a message "No products were found"). We're trying to get this reusing the bean of CategoriesB2C.jsp:
    <jsp:useBean    id="subCategories" type="com.sapmarkets.isa.catalog.webcatalog.WebCatAreaList"  scope="request" >
    </jsp:useBean>
    and using the function iterator():
    java.util.Iterator theAreas = subCategories.iterator();
                                  int i=-1;
                                while (theAreas.hasNext()) {
                                    i++;
                                    WebCatArea theArea = (WebCatArea) theAreas.next();
    to get the subcategories of the selected category on the ProductsB2C.jsp, but we get an empty "blank" screen.
    Is there any way of doing this? Even just specifying the <jsp:useBean    id="subCategories" ... on this jsp we get the same error.
    Thanks in advance.

    Hi,
    If you get a blank screen when you make a change to some code it usually means there is a problem with the syntax of the .jsp page.
    B2B and B2C by default does not show Java stack traces and so if a page is in error you just get a blank area in your frames.
    One thing you can do to help is go into XCM where there is a setting that forces errors to be shown.  I can't remember the exact place and I don't currently have access so can't be more specific sorry - best check with someone who is familiar with XCM.
    You will then hopefully see some Java stack trace identifying any problems.
    Hope this helps,
    Gareth.

  • SAP CRM 5.0 Internet Sales 5.0 : XCM Guide

    Hi all
      Could anybody help in providing the XCM Guide for ISA 5.0 ??
    Email Id: [email protected]
    Thanks

    Do you have a similar guide for CRM4.0 (ISA4.0)?
    It would be very useful for me. Please send me it to [email protected] if possible.
    Thank you very much
    Javier

  • Internet Sales B2C

    Hi ,
    How can i upload the image in product catalog in CRM2007.
    In product catalog - Product varient-Product- Document tab
    Import option is disable how to enable it.
    Please Suggest.
    Thanks & Regards
    Apoorva Asthana

    Problem Solved

  • Strange Error Message In Return Order - (CRM B2C Internet Sales)

    I have a strange error message when creating a return order with reference to a standard order in internet sales B2C scenario.
    err message: Document 900038963 doesn't have document category  but (Notification E V2 068)
    and the standard order 900038963 is error free.

    Hi,
    I notice there is a Z class being called.
    Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
    You should check this customized class.
    Cheers,
    cady.

  • CRM Internet Sales User - address format

    Hi !
    In the CRM 4.0 Internet Sales application, when 'register.jsp' is triggered to register a new internet user, the default address format always seems to pick the US addressFormular (Zipcode field instead of Postalcode). Would anyone have an idea what change has to be made to pick the correct addressFormular to get the correct  address format ?
    Regards,
    Ashok.

    Thanks, Ashok. I will try to get login info.
    I just noticed that in inputaddressformat_us.inc, the following portion of the code inside the iterate tag is not getting executed.
    <isa:iterate id="country" name="<%= B2cConstants.POSSIBLE_COUNTRIES %>" type= "com.sapmarkets.isa.core.util.table.ResultData" resetCursor="true">
              <% // Should the current country be marked as selected?
                 String selected="";
                 if  (country.getString("ID").equals(defaultCountryId)) {
                     selected="SELECTED";
                 } %>
                 <OPTION VALUE="<%= country.getString("ID") %>" <%= selected %>>
                   <%= country.getString("DESCRIPTION") %>
                 </OPTION>
            </isa:iterate>
    I think that is the reason. But why it is not executing that code?
    Do you have an idea about it?
    Thanks,
    Harsha

  • User mapping for the B2B Internet Sales on the Portal environment

    Dear All,
      We implement a B2B Internet Sales scenario and we use a SAP CRM 4 system as also a SAP Enterprise Portal 6. The problem we have is the following.
      On the portal environment we maintain the SAP CRM as system and we have maintained the user mapping between the portal and the CRM users. The portal users have access on standard SAP transaction like for example the BP, etc. We try to give also access using the SSO functionality on the B2B Internet Sales and the problem on this case is that the Portal user have no the same mapping because on the B2B web site the system uses different user ids. For example I logon on the SAP CRM system with user iq000001 but on the B2B Internet Sales I logon with the user-id 45311.
      Does anyone an idea how I can solve this problem ?
      Thanks in advance

    Dear Tiest,
      Thanks for your reply. So, your answer is correct because when I maintain an internet user for example I use the BP transaction (Business Partner Management) and when I choose the Internet User role then I maintain all the relevant data (user name, alias, etc). The system as you know, automatically creates also an SAP user.
      About your alternative way to create the users using the XCM user administration tool, I have no idea how I will manage the process. Do you have any documentation about that ?
      Thanks in advance

  • Internet Sales Order Management

    Hi Crm gurus, let me know the
    CRM 4.0 Internet Sales Order Management?
    piotns wil reward
    vasanth

    Hi,
    [Catalog and Order Management in E-Commerce|http://help.sap.com/saphelp_crm40/helpdata/en/97/296b4c8ab55446a9130871a73b368c/frameset.htm]
    Please follow the above link. Hope you got what you are searching for.
    Regards,
    Sateesh Chandra

  • Regarding internet sales certification

    hi......
    i want to give SAp-CRM certification on Internet  Sales.
    So can anybody regarding material...... also can anybody tell me details about the syllabus......

    Hi
      I really doubt it ,if there is any documentation for certification.
    I would share my experience when i took the examination.
    There are 4 Parts
    1)Fundamentals
    2)Base customising
    3)Internet sales
    4)Sales
      In this 4 parts you get 40 questions will be from internet sales,Sales 10,Fundamentals-12 and rest 18 you will be getting it from Base customising..but there might be bits and pieces of changes in the pattern.I cannot gurantee you that similar pattern will be followed.But internet sales you get 40 question in that particularly concentrate on Product catalog it is very very important.Dont spend much time in Middleware and IPC.But go through all the materials as much as you can and line by line get the basics right.But the examinations questions will be tricky and tough so read the questions properly and understand it before you answer it.I wish you ALL THE BEST!!!..If you got anymore doubts feel free to ask me am happy to bail you out.
    Cheers

  • CRM Survey in B2C Internet Sales Application

    We have CRM 2007 and are live with B2C Internet Sales Application (ISA). Now we want to make Customer Surveys accessible via B2C ISA.
    For security reasons, we do not want our B2C Internet Customers to have access to the CRM system. Therefore the BSP option is ruled out. I have seen some blogs on how to enhance security for BSP option but that is also not approved in our organization so BSP option is totally ruled out.
    SAP help documenation mentions following:
    http://help.sap.com/saphelp_crm70/helpdata/en/ee/eaf995082649c6a594511e1f48672d/frameset.htm
    Internet Scenarios
    Since Internet users cannot be allowed access to the CRM system for security reasons, surveys have to be made accessible in a different way. You can do this by downloading the required HTML survey to your PC. From here, you can:
    Copy the HTML survey into any Web site
    Send the HTML survey attached to an e-mail
    Internet Scenarios
    In Internet scenarios, results can be returned by the following methods:
    Mailto
    In this case, a mail client, for example, Microsoft Outlook, needs to be set up in advance on the client machine. Survey results are sent to a CRM Server Mail User, that is, a u201Cmachineu201D user. From here, the results are routed to the CRM system for further processing.
    http(s)
    Note
    The http(s) case is recommended, because the user does not have to have a personal e-mail account. Here, the survey results are first sent to a Survey Mailer. The Survey Mailer receives the http request and then mails the results to the CRM Server Mail User, where they can be processed. The Survey Mailer needs to be set up by the administrator at the customer.
    For presenting the Survey on ISA, we would like to take the option of Copy the HTML survey into any Web site as suggested in SAP help and would like to get back the results as per SAP help recommendation of https(s) above.
    We need guidance on follwing
    1. How to download and then copy the HTML surveys into any website (ISA)
    2. Detailed steps that are needed for gettting back the survey results.
    By the way...we do understand the survey functionality and have been successful in testing the BSP option so we are not looking for general information.
    Thanks
    Vijay

    Hello Vijay,
    Could you please share the information on solution steps used as per the requirement??
    I'm working on the similar one.
    Your earliest response would be greatly appreciated. Thank you Vijay.

  • CRM 5.0, e-Commerce 5.0, e-Selling (Internet Sales)

    Dear all,
    we are currently facing problems getting the e-Selling (Internet Sales) application to work. Unfortunately none of my colleagues and I have worked with these applications.
    We are using:
    - NetWeaver EP 7.0 Portal Level 12
    - SAP CRM 5.0 with BBPCRM 5 Level 10
    We have deployed:
    - Business Package for SAP CRM 5.0
    - Business Package for High Tech Channel Management 5.0
    Shouldn't the e-Selling (former Internet Sales) application already be there as default within the e-Commerce 5.0?
    And isn´t the e-Commerce 5.0 included in the SAP CRM 5.0 as default?
    Is there any special package that must be deployed to the SAP CRM 5.0 or EP 7.0 Portal? Except "SAP e-Commerce for SAP R/3" and the "Internet Sales" packages because they must be obsolete for our systems i guess.
    Lots of questions....
    Thank you very much for your help & Best regards

    Q   Shouldn't the e-Selling (former Internet Sales) application already be there as default  within the e-Commerce 5.0?
    Answer:  NO.  there is no e-Selling default application.
    Please do the following:
    1)You have to download the right application from the service.sap.com and then deploy the default application to the WAS ( you can maybe use the same Portal WAS).
    2)further you need to configure the ISA application( B2B or B2C) using the XCM
    3)setup a shop. install and configure TREX. Create a Product catalog and replicate it to TREX.
    4) Make design decision on UME/Single Sign-on etc etc
    5) ALL the above steps assumes that a Transaction type which you need to use in ISA scenario is already in place
    6) Further IPC relevant stuff needs to be done depending on what kind of prices you want to display.
    these are the most basic things which you NEED to do.
    Dipender Singh

Maybe you are looking for