CRM 5.0 - Non ERMS Email to ERMS Email

Hi Gurus
We are switching from using Non ERMS E-mail processing to ERMS E-mail processing.
The current Non ERMS set-up works without issue but we want to take advantage of the ERMS functions.
We are using the same e-mail addresses so in theory, after completing the basic config, it shoulfd work with out an issue.
In the Non ERMS config for transaction: CRMC_IC_MAIL_WF under assign agents for Task ID WS90000002 Mail Inbox Handling, we have 4 Organizational Units, each unit has their own email address.
I've applied the same logic to the In the ERMS config for transaction: CRMC_ERMS_WF_CUST under assign agents for Task ID WS00200001 ERMS 1, we have 4 Organizational Units, each unit has their own email address.
When I send in an Email I can view the workflow in SWI1 but the process ends in error. In Task TS00207915
When I check the lowest level of the technical details I get:
Resolution of rule AC00200136 for task TS00207914: no agent found.
Is there an additional step I need to complete in order to resolve?
Many Thanks
Maximum points for the right answer.
Panduranga

Hi,
In transaction CRMC_ERMS_WF_CUST please ensure that workflow WS00200001 is assigned to TG66100001. Secondly, in the same transaction please ensure that the Workflow for ERMSSUPRT2MAILRECEIVED is activated.
In SO28 please ensure that for the recipient (Internet Address) in the "New Recipient column you have Business Object ERMS support2 and your corresponding email address.
In Transaction SO50 you have right inbound email address.
This will definitely help you solve your problem.
Regards,
Deepak

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