How to do debugging for sending inbound or outbound email via ERMS?

Hi Colleagues,
I send an email to '[email protected]' with email titile 'CIM: 318238 2013', and want to display inbound email in email assignment block within CIM Service Request 10001503 in ICX. But it fails to be displayed on Web UI. And there is no problem to browse inbound and outbound emails via t-code SCOT as below.
If I send an email to '[email protected]', there is no problem to display inbound email within one CIM Service Request in ICP as below.
One related class ZSCL_CRM_ERMS_AH_CIM_CSS=>IF_CRM_ERMS_SERVICE~EXECUTE is used to implement this function, I don't know how to do debugging when sending inbound or outbound email? Could please tell me more detailed steps?
Kind Regards
Andie

Hi Fabian,
Thanks for your reply.
How can I add this method ZSCL_CRM_ERMS_AH_CIM_CSS=>IF_CRM_ERMS_SERVICE~EXECUTE to the list in t-code SM50 for doing debugging?
And another question is that I cannot attach inbound email to CIM Request via ICX email address '[email protected]', but no problem to send inbound email using ICP email address [email protected] as below. Is there any authorization issue for this case?
Kind Regards
Andie

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How to do debugging for sending inbound or outbound email via ERMS?

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