Crop page based on trim box not working

Hi everyone,
I have a 1-page file created in Illustrator. I exported this file to pdf and have applied trim marks. Back in Acrobat Pro, I go into the crop pages dialogue box and choose "trimbox". When I do this, 11.642 mm is automatically inserted into the margin fields for all 4 sides. When I click OK, I expected the file to be trimmed to A4 (210 x 297) but no change occurred in the file.
I wondered if anyone knows why this has happened or what I'm doing wrong?
Appreciate any help.

you need to tell Acrobat the measurement:
click on trim: copy the measurement in the margin control
click crop, check the constrain proportions box and paste trim measurement
click ok
G

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**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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