CRS 4 Realtime Snapshot Data Writing problem - urgent!

Hi,
I have been having a strange problem recently. I have been trying to get the real time CSQ data to be written to the db_cra database (RtCSQsSummary table). So, I did as described in the documentation - enabled Data Writing, IPCC Express CSQs Summary and IPCC Express System Summary in the Real Time Snapshot Configuration in CRA Administration. However, no data appears in either RtCSQsSummary or RtICDStatistics - those tables are empty. However, ContactServiceQueue table does contain the list of the CSQs.
I tried restarting the CRS Engine in the Control Center, however that didn't affect the tables - they are still empty.
Am I missing something here?
This is pretty urgent, so I would be grateful for any replies.
And yes, I will rate all the replies.
Thank you.

Could it be the bug CSCsc09160?
Here's the URL with the details, of it:
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc09160
For some reason I can't access it. If you can, could you please copy the details of the bug here and, if mentioned, possible fixes/workarounds?
Thank you.

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