Crystal Report Database connection problem in CMC

Dear All,
We are using Business Objects XI 3.1, Crystal Report 2008 SP1 for report development. Crystal reports are generated using SAP BW Query.
Where in, once you have published Crystal report to Enterprise server and open the same using Infoview it gives error saying "database logon failed, check user name password"
Did checked the database config tab in CMC there was no password and "Prompt user name password" option was enabled as well. when we type the password at the password text box, it is not accepting the same to store at the text box insted keep enpty always.
Please let know what is the issue and guide me to over come the same.
Thanks in advance.
Regards
Murugesh

Hi,
Is the account that runs the services of BOE on your OS able to ping the DB server. It may also lie in the fact that you have to do the correct setup steps for the SAP Integration Kit. Have you installed and configured this between your BW and BOE environment?
Hope this helps...
Martijn van Foeken
Focuzz BI Services
http://www.focuzz.nl
http://nl.linkedin.com/in/martijnvanfoeken

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Edited by: smunir on Jul 12, 2011 9:41 AM
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