Crystal Reports version 10 error when displaying report

Hello: New member here, been lurking around for a while. A lot of good information here.
I do hope this is the right place to ask this first question. I have a customer that has a Crystal Reports 10 installation and cannot display reports since he upgraded from Crystal report 8 to Crystal reports 10
The error he gets is pop message:
CRAXDT error Occurred on Server Error Number: -2147221005 Error description: 006ASP 0177Server
CreateObject Failed~800401f3
Connection to the database is good we checked with query using SQL.
Let me know what you think I should check next.
I appreciate it.
Thanks
Damon

1212487 - Error: "CRAXDRT Error Occured on Server. Error Number:-2147221005"
Symptom
A report is called through the Active Server Pages (ASP) Report Server to be displayed in the Report Viewer for ActiveX. However, the report is displayed with blank pages and when the viewer is switched to the Report Viewer for HTML the following error is displayed:
"CRAXDRT Error Occurred on Server. Error Number:-2147221005 Error Description: 006ASP 0177 Server.CreateObject Failed~Invalid Class String"
The same ASP application returns the report correctly when it is called from a client computer with the full version of Crystal Report 8 Developer Edition installed.
Resolution
It was found that the file, Emfgen.dll, was not installed and registered on the web server computer during the installation of the Crystal Reports ASP Reports Server. The report could be displayed correctly on the client computer, without Crystal Reports Developer Edition installed, after this file had been installed on the web server computer.
For more information on installing the Crystal Reports web components please search for and download Scr8_WebManualInstall.zip from our website at:

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Error When Displaying report Crystal Reports 10

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1212487 - Error: "CRAXDRT Error Occured on Server. Error Number:-2147221005"
Symptom
A report is called through the Active Server Pages (ASP) Report Server to be displayed in the Report Viewer for ActiveX. However, the report is displayed with blank pages and when the viewer is switched to the Report Viewer for HTML the following error is displayed:
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The same ASP application returns the report correctly when it is called from a client computer with the full version of Crystal Report 8 Developer Edition installed.
Resolution
It was found that the file, Emfgen.dll, was not installed and registered on the web server computer during the installation of the Crystal Reports ASP Reports Server. The report could be displayed correctly on the client computer, without Crystal Reports Developer Edition installed, after this file had been installed on the web server computer.
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Crystal Reports version 10 error when displaying report

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