CS-MARS showing ver 0.0 after giving pnreset command

Hi
For backing up the device to Factory Default i am put "pnreset" on mars through putty client. After reloading it shows pnmars v0.0.0 .
So how to upgrade this device. Please Help ASAP
Thanks
Manikuntal Das

Hello
What exactly did you do ? I am assuming that you re-imaged the MARS. Which model and s/w version ? Did you do a full re-image or a OS only ? Can you access the CLI and get the version output ?
Matthew

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