CSD Problem: Another supervisor just logged in with the sameID you are logged in with

Hi Folks,
Last month, I had encountered this incident "Another supervisor just logged in with the sameID you are logged in with" when I launched the CSD. When I looked at other supervisors account of the same team we were just the two of us. We are using AD and I am sure we have unique username/password. It worked before. I restarted the application, I uninstall then re-install. I cannot find any solution to it. Hope you can help me resolve this issue. I attached the snapshot of the error.
Thanks in advance!
/aullorenzo8

Do you have access to the UCCX(E) server?  If so, run the showlicenseusage.exe file next time it happens and find out what IP address the "other" user is logged in as you from.
program files\cisco\desktop\bin\showlicenseusage.exe
Another possibility is that the machine you are logging in on already has an instance of CSD running that you are logged in to.  Check your task manager for an already running process (supervisor.exe).

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