CUIC DRS

Can someone tell me what is backed up in the DRS recovery for CUIC?
Are:
1 Custom Reports
2 changes to stock reports?
3. Report Definitions?
4 Value Lists
5 Partner created custom reports?
6 Data Sources?
7 All Passwords?
8 Schedules?
9 Dashboards?
any Help would be greatly appreciated. Pointing to the correct documentation is great also.

According to this reference
http://docwiki.cisco.com/wiki/Dashboards:_Creating_URL_Items_with_Invalid_URLs
It seems not support firefox, please try using IE.
Please give rating if it is helpful.

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CUIC Scheduler | Error when saving to remote location

CUIC 8.5.4
When attempting to save a report to an SFTP site it is failing. When I test the connection it shows offline and I recieve the following error: "Unknown error. Please contact the administrator."
This has worked before and just stopped working. I am able to connect to the sftp site using FileZilla and the same credentials, our ftp and network teams report no issues.

Yes. We are able to run DRS from the UCCX machines to the same server. I was able to pull the logs and this what i see.
Caused by: org.apache.commons.vfs2.FileSystemException: Unknown message with code "Could not determine the type of file "sftp://[email protected]/Backup/Reports".".
at org.apache.commons.vfs2.provider.sftp.SftpFileObject.refresh(SftpFileObject.java:95)
at org.apache.commons.vfs2.provider.AbstractFileSystem.resolveFile(AbstractFileSystem.java:366)
at org.apache.commons.vfs2.provider.AbstractFileSystem.resolveFile(AbstractFileSystem.java:317)
at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:85)
at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:65)
at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:693)
at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:621)
at com.cisco.ccbu.cuic.businesslogic.remotelocation.connect.SFTPRemoteFileSystem.dirExists(SFTPRemoteFileSystem.java:132)

DRS issues with Unity Connection 7.1.5

Hi all,
We're having some Issues with the DRS Backup of a CUCM BE 7.1.5 System.
System Version is 7.1.5.10000-12.
When selecting the CUC Feature in DRS the backup fails,
The Error I get is the following:
Failed to initiate backup. Server [ZURCM01], component [CLM] requires component [PLATFORM] to be registered.
When deactivating the CUC Feature the Backup runs normally.
Any ideas how to fix this?
Thanks for all your Help
BR
Alex

Hi Alex,
You may want to try the steps in the below defect and see if it helps you any:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw64366
Hope that helps,
Brad

CUIC Custom Report for Business Hours for Weekdays Only

Customer wants a UCCX custom report which we are building with CUIC Premium. The one criteria we are having issue with deals with the ability to selects days of the week BUT only with specific hours of the day for each of the days selected. So customer want to be able to run the report for Monday to Friday but from 8AM to 5PM for each of those days, so essentially during business hours only. The built in Absolute Date Range does not work because that would run the report starting Monday at 8AM until Friday at 5PM.
Thanks,
Dan

dicharville,
Our 3rd party solution lets you produce historical reports by "shifts" by each day. In your case each day agents having the shift of 8 - 5. Let me know if you would like to discuss in detail how our solution can accomplish this and more.
Thanks,
Ron Reif / [email protected]
651-635-2822

CUIC 8.5 - Problem with Save As and editing reports

CUIC 8.5.2. I have users set up with Roles of Login User, Dashboard Designer, Report Designer, Report Definition Designer and Value List Collection Designer. They also have Read Execute and Write Permissions. Problem is, if they run a stock report, the Save As, and Edit options on the report are greyed out and inactive. What is missing in order for users to be able to create custom reports? Any help would be appreciated.

I might have ran into this at some point last year, I think (but I could be wrong) if you setup the write permissions for the user group, it should then fix it for everyone. You might want to give that a spin in case you have a lot of individual users.
Glad the solution worked though. Thanks for the points.
david

Help in Collection in CUIC

Hi Team,
Request all your help on the issue I am facing on the Collection group in CUIC. I am in the process of creating the Collection list for outbound reports where the request is to pull the Campaign Names based on the Campaign Group. I have created the Collection for the Campaign Names using the Wildcard based on the campaign group, but it is not fetching the exact Campaign Names. For example, if there is a Campaign Group Team then the campaigns S1,S2,S3 should automatically populate by clicking the Collection Group Team. However it is fetching all values in the collection with the string Team1 and Team2.
Request all your help in identifying the correct format for the Collection group
The below is the value list and Campaign Query.
Value List:
select CAMPAIGNID as id , CAMPAIGNID as Value
from obd_campaign (nolock)
Collection List:
select CAMPAIGNID as id ,CAMPAIGNID as Value
from obd_campaign (nolock)
where CAMPAIGNGROUP = <COLLECTIONIDENTIFIER>
order by CAMPAIGNID
Collection Type: Wildcard
Wildcard: [Team]
I have tried with [Team] , Team,Te.*,[T][e][a][m] nothing gives the correct information. sometimes less information and sometime it says no data is available.
Note:
Please don't use the Values option in Collection group as the customer will include more campaigns in the future. It should auto update by simple refresh.
Thanks,

Hi Team,
Request all your help on the issue I am facing on the Collection group in CUIC. I am in the process of creating the Collection list for outbound reports where the request is to pull the Campaign Names based on the Campaign Group. I have created the Collection for the Campaign Names using the Wildcard based on the campaign group, but it is not fetching the exact Campaign Names. For example, if there is a Campaign Group Team then the campaigns S1,S2,S3 should automatically populate by clicking the Collection Group Team. However it is fetching all values in the collection with the string Team1 and Team2.
Request all your help in identifying the correct format for the Collection group
The below is the value list and Campaign Query.
Value List:
select CAMPAIGNID as id , CAMPAIGNID as Value
from obd_campaign (nolock)
Collection List:
select CAMPAIGNID as id ,CAMPAIGNID as Value
from obd_campaign (nolock)
where CAMPAIGNGROUP = <COLLECTIONIDENTIFIER>
order by CAMPAIGNID
Collection Type: Wildcard
Wildcard: [Team]
I have tried with [Team] , Team,Te.*,[T][e][a][m] nothing gives the correct information. sometimes less information and sometime it says no data is available.
Note:
Please don't use the Values option in Collection group as the customer will include more campaigns in the future. It should auto update by simple refresh.
Thanks,

Report Parameters in CUIC

Hi,
We are developing custom reports in CUIC. We are facing couple of issues:
1. One of the requriement is to present the selection parameters in a drop down. As of now, i can have value list where user can select one or multiple values from the list but i have to restrict the user to select only one value. For this, i would like to have a drop down instead of list. How do we do that?
2. When we run the report, results are coming in a grid with the report title. We also want to show the parameters values (which user has selected). But we didn't find any option to do that. Please guide.
Thanks in advance for the solution.

Hi Rakesh,
Please check inline answers:
1. One of the requriement is to present the selection parameters in a drop down. As of now, i can have value list where user can select one or multiple values from the list but i have to restrict the user to select only one value. For this, i would like to have a drop down instead of list. How do we do that?
--- Cuic designed to support multiple filter values. Currently in cuic there is no provision to restrict user for single filter value (parameter value). As per current design you can’t achieve this.
2. When we run the report, results are coming in a grid with the report title. We also want to show the parameters values (which user has selected). But we didn't find any option to do that. Please guide.
-- Every time you run the report all filter values comes as part of report footer. You can check all user selected parameter values in report footer.
Hope this will help you.
Thanks,
Vishwas

CUIC DB Schema Document

Hi All,
Can someone share me or guide me to the URL, to get the CUIC DB schema(i am not referring to the AWDB or HDS schema).
I am basically trying to run a report to capture any error occured while executing the report.
In 7.5 CUIS, CISCO provided as out of box report to get the error descriptions but somehow they have missed these reports in 8.5 not sure about the reason.
Finally thought to build my own reports out from CUIC DB.
Thanks,
Salim..

Here is a link to the archiver schema.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_75/user/guide/isa75ug.pdf

Scheduling a report in CUIC

Hi,
Can I schedule a report in CUIC and I want that report to dumped in a specific location. Is this possible ?
I know the other options are to email the scheduled reports or to make it available in the dashboard. But, I do not need them. I need the scheduled reports to be dumped ina specific location.

We actually use a vbs script to move the "scheduled" report to a network share location. Set the .vbs to run using Task Schedule. Here is one of the scripts we use:
dim dtmToday, dtmFileDate
dtmToday = Date
On Error Resume Next
Set FSO = CreateObject("Scripting.FileSystemObject")
Set LogFile = FSO.OpenTextFile("C:\DonnaLogs.txt",8,TRUE)
Set objFOlder = FSO.GetFOlder("C:\Documents and Settings\ciscouccxreport\Desktop\Donna Reports")
Set datafiles = objFOlder.Files
NumberofFiles = DataFiles.count
If NumberofFiles < 8 Then
    Dim objMessage
        Dim strTextBody
        Dim strEmailTo
        Dim intInstance
        Dim strEnableCount
Dim DiffTime
        'Initialize the objects
        Set objMessage = CreateObject("CDO.Message")
        objMessage.Subject = "Donnas Reports failed"
            objMessage.From = "[email protected]"
            objMessage.To = "[email protected];[email protected];[email protected]"
             objMessage.TextBody = "Donnas Reports failed today" & VBCRLF & VBCRLF
            'Set email TextBody
            'objMessage.TextBody = strTextBody
            'Set email TextBody
            'objMessage.TextBody = strTextBody
        '==This section provides the configuration information for the remote SMTP server.
        objMessage.Configuration.Fields.Item _
        ("http://schemas.microsoft.com/cdo/configuration/sendusing") = 2
        'Name or IP of Remote SMTP Server
        objMessage.Configuration.Fields.Item _
        ("http://schemas.microsoft.com/cdo/configuration/smtpserver") = "mail65002.edps.dom"
        'Type of authentication, NONE, Basic (Base64 encoded), NTLM
        'objMessage.Configuration.Fields.Item _
        '("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate") = cdoBasic
        'Server port (typically 25)
        objMessage.Configuration.Fields.Item _
        ("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = 25
        'Use SSL for the connection (False or True)
        objMessage.Configuration.Fields.Item _
        ("http://schemas.microsoft.com/cdo/configuration/smtpusessl") = False
        'Connection Timeout in seconds (the maximum time CDO will try to establish a connection to the SMTP server)
        objMessage.Configuration.Fields.Item _
        ("http://schemas.microsoft.com/cdo/configuration/smtpconnectiontimeout") = 60
        objMessage.Configuration.Fields.Update
        '==End remote SMTP server configuration section==
        'Send the email
        objMessage.Send
        'Destroy the object
        Set objMessage = Nothing
    End if
LogFile.WriteBlankLines(1)
LogFile.WriteLine("[CHECKING DONNA'S REPORT STATUS " & NOW & "]" )
For Each objFile in objFolder.Files
    dtmFileDate = objFile.DateLastModified
    intDaysDifference = DateDiff("d", dtmFileDate, dtmToday)
    If intDaysDifference < 2 Then
    Err.clear
           FSO.CopyFile objFile.Path, "\\deptpublic\deptpublic\HR\Phone Reports\Monthly Reports\"
    If Err = 0 then
LogFile.WriteLine(" COPIED " & objFile.Path & " to \\deptpublic\deptpublic\HR\Phone Reports\Monthly Reports\")
    Else
LogFile.WriteLine(" **ERROR " & Err.Number & " copying " & objFile.Path & " to \\deptpublic\deptpublic\HR\Phone Reports\Monthly Reports\")
LogFile.WriteLine(" ******* " & Err.Description)
Err.clear
    End If
    Else
If intDaysDifference > 2 Then
    Err.clear
    FilePath = objFile.Path
           If objFile.DELETE = 0 Then
LogFile.WriteLine(" DELETED " & FilePath)
    Else
LogFile.WriteLine(" **ERROR " & Err.Number & " DELETING " & objFile.Path)
LogFile.WriteLine(" ******* " & Err.Description)
Err.clear
    End If
End If
    End If
Next
LogFile.WriteLine("[COMPLETING DONNA'S UPDATE " & NOW & "]" )
LogFile.Close

Creating new fields for UCCX 9.0 CUIC

I am tryin to create a Contact Service Activity report for a customer and I have 2 problems.
1st I have created a new field which I want to show the number of calls handled outsite of the Service Level.
The formula I have created is SUM(${calls_handled})-SUM(${handle_sl_met}) this works fine for the totals, however I am getting the overall totals on every Service line . Within Edit Properties i have just put in (${calls_handled})-(${handle_sl_met}) thinking that would sort the individual service lines, however it is still showing the overall total number!
The 2nd problem I have is that I want to run the same report so that it show multiple day summaries for each service.
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    25         23       2
3rd Oct Acounts      15         12       3
4th Oct Cust Serv    32         29       3
4th Oct Acounts      27         26       1
When I run the report for start time 3/10/2013 to 4/10/2013 for entire range - grouping by start time - summarising daily.
it show as follow
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    57         52       5
3rd Oct Acounts      42         38       4
Has anyone done this if so can you advise as it is now extremely urgent.
Thanks Sarah

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

Creating an Hour field in an SQL Query CUIC v10.0

I am trying to create a report that shows the calls offered etc by Hour, instead of by half hour or 15 minutes which comes with the usual DateTime (interval) query.
I am using DATEPART (Hour, DateTime) As Hour and whilst this is giving me the hour number in the new column, I an showing 2 rows per hour as per the half hour interval.
I have included it in the Group By and this makes no difference, Whilst I can group them by hour and that would in effect solve the issue, I then loos the Date Field!
Ideally what I would like to see in 1 column is
Call Type 1    4/2/15 10:00 AM
                      4/2/15 11:00 AM
                      4/2/25 12:00 AM
etc.....
Instead what I have is
Call Type 1    4/2/15 10:00 AM        10
                      4/2/15 10:30 AM         10
                      4/2/25 11:00 AM         11
                     4/2/25 11:30AM          11
etc...
If there is anyone out there that can help I would be most grateful
Thanks Sarah

Sarah,
You will need to make sure you remove "DateTime" from your GROUP BY clause, and from the SELECT statement.
Instead of using DATEPART, I would use something like:
DateTimeHour = DATEADD(h,DATEDIFF(h,0,DateTime),0)
The above will give you a full DateTime value, rounded down to the nearest hour. Don't forget to include it in the GROUP BY (and probably SORT BY).
You can add "DateTime" back as Filter Field in CUIC after you do the initial Create Fields step (look on the Fields page). Filtering on DateTime instead of DATEADD(h,DATEDIFF(h,0,DateTime),0) should make for a more efficient SQL query.
-Jameson

UCCX 9.0 CUIC Value lists

Hello,
I have installed UCCX 9.0(2) and I am using CUIC for the reporting data. When I first configured the UCCX CSQs, I used some sample names. After the testing phase, I changed those names to the final names.
Everything is working as expected with the callcenter. The only problem I have is that in CUIC, if I check the Stock Value list "UCCX_CSQ Names" I see the names of the old CSQs as well as the new CSQs.
The old CSQs are no longer configured in the system, and I cannot modify the value list since it is a stock list. How can I remove those old names from CUIC?
Regards,
Javier

If you delete of modifiy any thing in UCCX then old value will mark as inactive but that will still present in infromix database.
if you want to completly remove it then you have to purge the old data . but in that case you will lose all your historical data also . you can request TAC they will delete old config from root . but normally this is working as design .

CUIC for UCCX 9.0(2)

Hi,
my customer is interesting to a solution that generates custom graphs, reports and dashboard about a small contact center (6 agents)
I read:
"... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express application. ... "
I don't understand.
Can I install it on the same server where there is UCCX 9.0.2 or on a different server?
What licenses do I need?
My customer asks application HA (no vmware)
There are good alternatives to the Cuic ?
Thanks
Cristina

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

CUIC reporting in UCCX 9

Dear Experts,
I have 2 issues with CUIC reporting.
the first issue is related to filter in the report. for example, for agent detail summary, I want to apply 2 filter, the first one is the agent name, the 2nd one is the call type (incoming, outgoing, ..etc ). it only apply the agent name and forget the call type. it apply only one filter.
how we can apply 2 filters or more ?
the 2nd issue is related to the custom report, I want to create a custom. the documentation said, you need to right click on the category or sub category and create a new one. unfortunately, I use the right click and nothing happened.
waiting your feedback.
Thanks in advance
Anas

Amer is referring to CUIC Premium, not CCX Premium. CUIC is a separate product also used with UCCE and comes in two editions. Cisco has packaged the CUIC Standard edition with CCX as it is primarly attempting to be an HRC replacement first. HRC only allowed one filter criteria as well.
CUIC Premium is not cheap for production use (just wait until you ask for a quote)! In the second situation the suggested workaround is to buy the non-production lab license of CUIC Premium, design the report definition there, then export and import it into the embedded CUIC instance. Don't forget you would also need to build a new stored procedure in Informix to go with the report. Alternatively, you could subcontract the report development to a partner who already has this in place.
Please remember to rate helpful responses and identify helpful or correct answers.

CUIC 9.0 Custom Reporting

Good Afternoon,
I was wondering if anyone could help me with the following issue.
I am looking to create customized dashboards for our contact center's supervisors. I'd like to add a customized report that includes All agent data for the current day (aht, calls taken, calls abandoned, etc). From the time that they logged in until the present moment. I have attempted to customize "Agent Historical All Fields Daily" Stock report to do this, however I am wondering if I can set this report to run from shift start time until realtime each and every time the dashboard is opened, and also set a refresh interval for the report. I am relatively new to CUIC, so if there is any information I am missing please let me know. Thanks in advance for all assistance. I look forward to using these forums for further research and education!
-Daniel
[email protected]

Daniel,
Unfortunately, some of the stock reports don't have a built-in option for "relative" dates (i.e., being able to choose "Today", "Yesterday", etc). If you have the "peragt26_Agent Consolidated Daily Report" available to you, you should be able to select "Today" in that, it should have most of the data you're looking for. If you don't have this report, it is available from the CDN under "WebView reports". http://developer.cisco.com/web/ccr/documentation
In order to have a report in a dashboard automatically run with specific filter criteria, it needs to have a "default filter" set up. Each report can only have a single default filter. If you have multiple defaults you would like to set up, you will need to create copies of your report, each with its own default filter. You can set the default filter by right-clicking the report in the Reports tab and choosing Edit.
Once you have your reports and dashboards set up, I would recommend potentially adjusting user permissions so supervisors can only see the reports/dashboards that pertain to them.
If you haven't seen it yet, the CUIC User Guide is here - http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_902/user/guide/CUIC_BK_R4B100EB_00_reporting-app-user-guide-902.html
-Jameson

CUIC DRS

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