CUP 5.3 UAR requests are not being generated

Hello,
I am having a problem setting up UAR workflow in CUP.
I have analyzed my config and tried everything given on SAP note 1290835, but I cannot still generate UAR requests (I have set role owners as UAR reviewers, but unfortunately they are not getting an approval request for UAR review.
If anyone of you has an idea of what went wrong, please help.
Thanks,
HM

HM,
Since your UAR process is based on "Role Owner" as reviewer, please ensure that each role being reviewed has Role Owner information associated.
Generally ADMIN review is advisable for both UAR/SOD reviews so that GRC Admin can cancel irrelevant requests or adjusts the reviewers.
If you have enabled the ADMIN review, then after admin review is done, schedule the UAR Review update workflow tasks so the requests are pushed to next stage(First stage - Role owner as Reviewers) of UAR review path.
If ADMIN review is not enabled requests will be directly dispatched to the role owners ASA they are generated.
Ensure that you have correct workflow path configured, SMTP server connection is working properly (for emails) and appropriate email message configured under Reviewer stage.
Once requests are moved out of ADMIN review they are no longer available in User Review--> Request Review.
To verify the current open requests use CUP Config >Request->Administration to search for open UAR requests.
As you mentioned that requests were generated but Reviewers did not receive the email, please check SMTP config and Stage level email setting.
Also note that Reviewer-Coordinator mapping is an optional part if you want to have Coordinators monitor/track incomplete reviews. If you decide to use this feature, you have to populate it before UAR requests are generated(before UAR Review Load Data job).
Let me know if you still have any issues with UAR review (ensure to mention current CUP/ERM support pack level).
Regards,
Amol

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