Custom Greeting Issue

I have uploaded a custom greeting and all is well there, my problem is that at the end after a caller hears my greeting, they get that AT&T... leave a message after the tone...automatic greeting behind it, letting everyone know it is a cell phone. I'm using this for a business line and dont want everyone knowing it is a cell phone. I have talked to many reps at ATT&T they say it cannot be taken off, however I have a friend who has an iphone and she did a custom greeting and hers does not have the AT&T msg at the end of her greeting, its her gretting and then a beep (I bought it thinking mine would be the same way). Can anyone tell me if there is a problem with my phone or why can she do it and mine cannot? Thanks.

This is most definitely a problem with your AT&T voicemail. Your friend's account is behaving properly. When you record a custom voicemail greeting, the standard greeting should not be heard.
I recommend you call AT&T back and insist on being escalated to technical support, who should be able to fix this issue for you.

Similar Messages

Even though the custom greeting is checked , when the phone is called it uses default. Is there a fix?

When my iphone is called and I don't answer the default greeting is used even though I've recorded and checked custom greeting. Any ideas?

It is not that you cannot, there could be an issue with the carrier and a problem with your voicemail settings. If the carrier supports it, it should work, just have them check it.

How do I remove the Verizon instructions from end of my customized greeting?

Hello everyone. I've called Verizon repeatedly about this one and they say they can't help. I want to remove the Verizon system message from the end of my customized greeting and reduce the number of rings (currently 5) before my callers can leave a message. The whole thing is annoying and unprofessional and my colleagues hate it too. You know what I mean. It's the "At the tone, please record your message. When you have finished recording you may hang up or press 1 for more options" that's driving you crazy too. The only carrier so far to not force some version of this feature on consumers is AT&T. I'm switching if I can't get rid of the rings and robot voice!!

I understand the importance of ensuring you have the services you need UpnGo. At this time we do not have the ability to remove the automated voice greeting from voicemail. Please know that we certainly do not want to lose you. If you record your own personal greeting do you still get the automated message?
Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Custom component issue

Custom component issue
According to customer requirements, we want to get such an effect in the development of custom components:
Drag and drop custom components to the Flex builder work area, it can generate more than the default properties, not just generate "x", "y" attribute.
【Details are as follows】
We design a custom panel "CustomPanel.mxml" in the project development, then drag it into the workspace in the Flex builder development environment.
View the source code found that it can only generate "x", "y" attribute in default. That is:
<ns2:CustomPanel x="105" y="74">
</ns2:CustomPanel>
【Issue】
How can we do that when drag the 'custom component' into Flex builder workspace, we can generate "layout" attribute in addition to "x", "y" attributes?
That is:
<ns2:CustomPanel x="105" y="74" layout="absolute">
</ns2:CustomPanel>
【Note】
The following code will be generated when the "panel component comes with Flex builder environment" is dragged into workspace.
<mx:Panel x="121" y="134" width="250" height="200" layout="absolute">
</mx:Panel>
How it is done?

I am sorry to bother you again.
I have tried the web site content, but it can't helped!
There is a custom component called 'Basket', source code is as follows:
package picnic
import mx.containers.Panel;
public class Basket extends Panel
public function Basket()
   super();
   layout = "vertical";
   setStyle("backgroundColor", 0x00FFFF);
   setStyle("horizontalAlign", "center");
Here it is worked when the attribute "layout" is set to "vertical", but it isn't when "layout" is set to "absolute" !
When the property is set to "absolute" phenomenon is as follows:
Drag component such as 'Button' into "picnic component". It will automatically go to the top left corner position,
just like the 'layout-attribute' is not set.
Why is there such a phenomenon?

How do I contact Verizon corporate regarding customer service issues?

I'm trying to escalate an issue that I have with customer service and just can't seem to find out how to contact corporate to discuss my issue. I have talked to customer service supervisers and asked them to escalate my complaint. After being told it would be 5-7 days to respond, I'm still waiting. Any help in contacting the right department at corporate would be helpful.

Hello asianguy1964,
I am available to assist and address any concerns that you may have in reference to customer service issue! May I ask is your posting regarding a billing issue, wireless service issue, or a interaction with a representative? Also, were you provided a reference number to your complaint? If you have a reference number then I can check on the status of your concern. Prior to investigating your reference number, would you be kind as to share the details of the issue as I'm condifent that we can If I am unable to provide a solution for you then the additional information will help me forward your concern to the appropriate channel. I look forward to hearing from you in the near future.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport

Custom Greeting Using Phone

I have Exchange 2013 UM setup and now I want to call in and be able to record a custom greeting the Auto Attendant. Is there a step by step on how to enable this?
Thanks

Yep:
http://technet.microsoft.com/en-us/library/bb691404(v=exchg.150).aspx
And:
http://www.petri.com/creating-custom-prompts-in-unified-messaging.htm#
That's 2010, but 2013 is pretty much the same as both are a PowerShell Command.
To turn it on for all dial plans, run:
Get-UMDialPlan | Set-UMDialPlan -TUIPromptEditingEnabled $true
Then you call in and hit # *. You need to have the Unified Messaging RBAC role at a minimum.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Custom greeting vs default

Can you go between the custom and default greetings without losing what you have recorded on your custom greeting? I use my iPhone for business and personal. I use the custom greeting for my business-it's a long message and I barely got it all on there-don't want to lose it. But on the weekend, I want to put a generic greeting on. Hope that makes sense.

It sure does answer your question, quoted from my post:
"Voicemail is a carrier feature.."
Notice the part about carrier feature? Has nothing to do with your phone.
And:
"your carrier would have to provide this ability"
Notice the part about your carrier providing this feature?

Custom Greeting Using Phone for Recording (CUCX 9.1.1)

I'm running Unity Connection 9.1.1 and I am attempting to record a custom greeting for one of my users. I accidently punched in the wrong number in the Media Master Control Panel when it prompted me for a number.
I now cannot remove the stupid number to put a new one in.
I have tried removing the user and then importing the user back into the system. The Media Master Control Panel still has the wrong number stored.
How do I change the number so that I can use one of my IP phones to record the greeting?
-Matt

Nice to hear you found a solution by yourself.
However I'd like to mention, that your running into a Bug:
https://tools.cisco.com/bugsearch/bug/CSCue74920
If you experience this bug and are running Java Runtime Environment 7 on your computer, just install JRE 6 and the Pop-up will show as expected.
As a permanent solution you can upgrade your Unity Connection according to the details in the bugs description
cheers
slashdots
https://tools.cisco.com/bugsearch/bug/CSCue74920

I just purchased iPhone 5S and I am unable to record my custom greeting. It seems like it is recording but when I play it cuts off after "hello"

I just purchased iPhone 5S and I am unable to record my custom greeting. It seems like it is recording but when I tried to play it back it just plays "hello" and that is it.

Hacking an iPhone is against's Apple license agreement for the iPhone and is not supported by Apple directly or indirectly via these discussions not to mention removes the built-in security included with iOS and has likely bricked your iPhone now.
Contact whoever you downloaded that hacking garbage from for help with this.

Cant delete voicemail messages or set up custom greeting

I am unable to delete any old voicemails or set up a custom greeting for my voice mailbox. I have restored the phone and restored the network settings. How else can I attempt to solve this?

Contact your cellphone provider it is a carrier feature.

HT201436 Can't retrieve voicemail. Phone takes me to greeting screen, but when I select default or record a custom greeting, the save it, phone screen continues to show "saving greeting" I cannot get to the screen to check voicemail

I think phone is 4s but might be a 4. Can't retrieve voicemail. I've had the phone for months and have used voicemail. Now when I select voicemail the phone takes me to a page to set up greeting (custom or default) and when I select either one and then try to save it ( thinking maybe then I can get to my messages) the screen just keeps showing "saving greeting"
Thanks

Safe Mode (booting while holding down Shift key) should have disabled all the Login items, as well as any non-Apple startup items, including the launchd items.
I'm out of "Easy" ideas, and anything I say after this, is just wild ideas, so feel free to ignore me.
Have you tried different USB cables? Maybe there is an issue with the USB connector, or the way you have to bend things to access your Mac mini USB ports is different from accessing your Wife's Mac mini USB ports?
Try alternate USB ports. Maybe there is a bad/marginal port/connector.
Try removing all your existing USB devices. If you are using a USB keyboard and/or mouse, try using a different USB keyboard and/or mouse (maybe borrow them from your Wife's Mac mini). Basically remove all other USB devices and replace the essential keyboard and mouse with known good ones).
Desperate measure (Backup first before proceeding down this path). Using a Firewire cable, boot your Wife's Mac mini into Firewire Target Mode. Connect a Firewire cable between your Mac mini and your Wife's while your Wife's is in Target Mode. Now boot your Mac mini holding down the "Option" key, and select your Wife's Mac mini's disk to boot from. Essentially you will be using your hardware and your Wife's software to see if you have a hardware issue, or if it is a software issue. That is to say if it works with your Mac mini booted from your Wife's boot disk, then your hardware is fine, but there is something wrong with your software. If it does not work, then it is your hardware.
Hopefully, you Wife will not kill you for even mentioning this. ALSO, if you do try this, BACKUP, BACKUP, BACKUP first, especailly her system. Not that anything will go wrong, but if it does, the last thing you want is an annoyed Wife :-) BACKUP!

Custom Authentication Issue with Policy Agent

Hi,
I have a custom authentication module which is hosted on the BEA application server and I am trying to access through the policy agent on apache.
I have set the following property in AMAgent.properties file
com.sun.am.policy.am.loginURL= http://host:port/amserver/UI/Login
So When the user requests a protected resource, the policy agent forwards the user to Identity Server with the module as CustomLoginModule. However, after this, authentication is succeed, user sesion is being created and I get the following error message in the agent log file.
2004-10-19 16:20:26.908 Error 27620:e1140 PolicyEngine: am_policy_evaluate: InternalException in Service::construct_auth_svc with error message:Application authentication failed during service creation. and code:3
2004-10-19 16:20:26.908 128 27620:e1140 RemoteLog: User unknown was denied access to http://hostname:port/weblogic/protapp/protected/a.html.
2004-10-19 16:20:26.908 Error 27620:e1140 LogService: LogService::logMessage() loggedBy SSOTokenID is invalid.
2004-10-19 16:20:26.909 Error 27620:e1140 all: am_log_vlog() failed with status AM_REMOTE_LOG_FAILURE.
2004-10-19 16:20:26.909 -1 27620:e1140 PolicyAgent: URL Access Agent: access denied to unknown user
The necessary policy object is already created in Identity Server. Please send your suggestions to fix this problem.
Thanks
Neeraj

Hi Neeraj,
I still have not been able to resolve that issue. Let me know If you find a solution for the same.
Thanks,
Srinivas

Customer service issues

I am having significant issues getting u-verse installed with the rate and equipment promised when I signed up (which have record of via chat). One the day prior to installation I talked to an Esther in Customer Service in San Antonio who confirmed my appointment and guaranteed a 1TB DVR would be delivered with the installer for installation. The installer (Tracy Pickett #TP8522, super polite) came to my house on 6/17 without the 1TB DVR I was promised and the service was provisioned for neighbor’s house. That was going to double the time for installation, plus no 1TB DVR, so I told the installer I would reschedule. That day I talked with a difficult character who told me he was in "Ghalla" (India?) named James who was difficult to understand and extremely rude, but he promised me a 1TB DVR, but could not get the agreed upon month rate correct (again guaranteed in writing via chat). He told me it would be $25 more per month than agreement. He then transferred me to a Kim in Retention in Jackson, MS who got the price right, but included a $49.95 install fee with 1TB DVR. She said I was all ready and good to go, but she was going to talk to her supervisor about getting the installation fee waived and additional credits for my troubles that day and with James who she agreed was very difficult to deal with when she conversed with him. She promised a return phone call from supervisor by end of the day…13 days later, No Call. The following week I called Customer Service again and after going through several people ended up with rep named Princess in Retention in San Antonio. She was not the friendliest character telling me AT&T did not even offer a 1TB DVR and that I would need to check with DirecTV since they are the only provider that offers such equipment. I proceeded to tell her of my original chat, conversations with Esther, Kim and James as well as my installer, Tracy, all telling me a 1TB was available. While talking on phone I googled it and found it was available, but she still continued to deny availability. Finally she contacted technical support and told me it was available, but I would have to talk to the sales department. I told her I was working with her, so she contacted sales which stated I would have to take a regular DVR and then “request” a 1TB DVR after installation. I told her that was not going to happen since it was promised to me up front and what’s to say I was going to get it once service was ongoing and I was locked in. She stated she would have her supervisor, Roland, call me within one hour...still No Call. Essentially I want to switch to your product from a competitor, but your employees are making it extremely difficult. I treat each one of them with the utmost respect, but obviously it’s not reciprocal. This is my last effort to get service, if this doesn’t work out I am going to just cancel and stay with my current provider. Please help!

That the exact problem w/chat, everything gets jumbled up. ATT does have a 1TB DVR, but only for Gigapower users, no one else.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Customer Service Issue Tyler Tx Best Buy

I recently had the worst experience at the Tyler TX Best Buy. I sent an email via the website to the store manager.
Below is what I sent.
"I have been a loyal patron of the Tyler Best Buy ever since it opened and never have I been treated so poorly. I believe this needs to be brought your attention.
Three or four days ago I came into your store and picked up a Nintendo Captain Falcon Amiibo figure. Upon check out I was told the item was put on the shelf by mistake and they WOULD NOT (was it necessary for the rude sales guy to emphasize "would not") sell it to me until it's release on 12/30/14. I asked him if there was anything that could be done, because it's not my fault your employees put it plainly on a peg for all the world to see. I was told there was absolutely nothing that could be done. The only option presented to me was to return today, on 12/30/14, and purchase the item then. I frustratingly agreed and went home and told my kid he would have to wait until the 30th. I have heard nothing but Captain Falcon from him since then.
So I made sure I was the first person in the store today. I walked to the Amiibo section and, SURPRISE, there was no new products. I told the associate what I've written so far and he asked another guy who said to check the store room. I very patiently waited for him to return only to be told he could only find one of a different character. I explained again to him the situation and there was no way captain falcon had already sold out. I mean, I would assume the same practices are standard to each customer in the same situation, right? He asked me to wait a minute and I was soon met by a gentlemen in a black Best Buy shirt. (Great - they only send in the black shirts when some thing is wrong)
He asked if I was the gentleman looking for the Amiibos and I nodded. He told me the character was spoken for already. I asked how that was possible and once again reiterated my story to him. I was met with a blank stare and a "yea." He told me, more than likely because he wasn't "too sure," that the item must have been placed back on the shelf and when somebody raised a big enough stink about it the manager let them put their name on it so they could return on the release date. Really? Street dated items are continually being put on the shelf? Needless to say I was floored. When I asked why these exceptions were made for others and not myself he told he didn't know. I said thank you and turned and marched out the store.
Never have I been so disappointed and angry at the same time about customer service. When I asked if it was a possibility I was vehemently told no, yet other customers who complained got an edge up on a street dated item. I was going to elevate this situation to the district manager, but I will let you take care of that. I am extremely irate about this. Not to mention I had the explain the situation to the kid. I promise you I will NOT be returning to your store. This whole experience has left me with the most terrible impression of your customer service.
I sincerely hope you take this opportunity to educate your subordinates on consistent customer service practices. "
As of today I have yet to receive any kind of response. No we are sorry for wasting your time. Not even a simple acknowledgment of the complaint. This is truly infuriating. Will somebody please at least recognize the situation?
Thanks for your help.

Dear Brawdon4,
Before coming to work at the corporate level, I was a member of leadership in our stores for years. The teams I was a part of were always seeking the voice of our customers by utilizing the customer surveys listed on the bottom of our receipts and through face to face interactions with patrons shopping in our store. I am sorry if your concerns haven’t been treated with the same haste or care up until this point.
Items that have a hard street date are not able to be sold before that date. This can permanently damage or sever our relationship with the respective vendor. Stores are typically very careful of ensuring these products aren’t prematurely merchandised on the sales floor. This would explain why the associate was unable to make an exception on your behalf. However, stores are also instructed to not make unpaid holds for products as they usually create issues somewhere down the line. Much like it did during your return visit upon the products release date.
While we are all human and accidents can happen, your frustration is completely warranted as this situation could have been avoided entirely. I have personally shared your feedback with the general manager of the Tyler, TX (store 246) location to be addressed with his leadership team for coaching and training. Please let me know if you have any other questions or concerns.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Customer Service Issue

I just finished speaking with your customer service department and have found myself MORE frustrated then when I called. I have been a LONG standing Verizon customer (longer then the 2003 that I was told) and have always spoken quite highly about your services until now.
Approximately three months ago we called to upgrade our home internet service and that started the frustration with your teams. We were told that the service would be an additional $10 per month and we would see that charge after six months. The first month the bill was wrong. We called and in theory it was straightened out. We had to call the following month and again were told it was straightened out. Month three I notice that my bill is astronomical and I call. Yup straw that broke the camels back. I call in and explain my frustrations with the first issues and now this HUGE overage in my cell phone bill. I explain that when I took the phones I was told ANY Verizon phone was free; I was IMMEDIATELY corrected that Verizon land lines were never the case. Well Verizon that has been your policy however a customers knowledge is usually what the person they signed up with has led them to believe. If you review the bills you will see that the usage has gone up considerably. So clearly this was only brought to my attention today since I was under the impression that the increase in my bills was due to the computer line. Absolutely, my bad for not thoroughly reading the statements and it is my responsibility to review my statements. Since the bills rarely fluctuate I am among the legions that don't review it.
This morning I went on line when I noticed that I received my bill and gasped. How could my bill be so much? It became clear to me when I reviewed it what the problem was. I asked myself why didn't I receive a call from the company that I have bragged about for their outstanding service to say we noticed your habits have changed and we wanted to review your account with you? Most companies do this....I work for a bank and we call our customers on a daily basis to touch base with those that have been flagged as changes in their normal habits.......wouldn't my cell phone company do this?
So the first person that I spoke to kept quoting policy when I explained what I was looking for; I told her I was a long standing Verizon customer. I was frustrated with the bill I just opened since I was under the impression from when I took the phones that Verizon to Verizon (including land lines) were part of the package and I thought my bill was ridiculous and I was looking to change plans and see if there was anything Verizon could do to help me. While I am sure that the representative was not aware of how she was addressing me I felt as though I was an uneducated individual; policy, policy, policy. I completely understand that every company has policies and procedures, I am completely aware that I have a responsibility to review my bill on a monthly basis but she truly inflamed me. Does not the $325 dollars a month that I pay for land line, computer service and cell phones mean anything to Verizon? Nope.
I asked to speak with a supervisor since I did not want to take my frustrations out on this service representative and I explained this to her. I told her that while I was positive that she didn't realize it she made me feel as though I was being spoke down to and I didn't appreciate it. Since I work in a highly regulated industry also (banking) I understand that ALL companies have policies but the truth in the matter was that no one cares to hear that word or not feel as though they've been heard. I asked to speak with a supervisor.
Audra was the supervisor that came on the line. I explained to her my frustrations, said I was looking to see what could be done for again here was the litany of my frustrations. I was told that the POLICY was she could give me $90 towards this overage but Verizon never allowed land lines to be included in their service. Again I know that now and probably should have known it then and moving forward I'll be sure to ask so many questions that I have the person selling me the service wondering if the sale is really worth it. I voiced my annoyance (I am annoyed) about policy and the $90; it's truly not the $90 it's how the word policy keeps creeping into the conversation. It's as though that word can be used as a "shield" to stop a customer's annoyance; it doesn't. I then asked for the termination without penalty; well if I'm terminating then as a matter of policy she would not give me the $90 credit. Do you see where this is getting worse?
I then ask for the address to write a formal complaint to and the phone number; as a matter of policy you don't give it out? Seriously, okay. I then inform Audra that I will be contacting the FCC to file this complaint also; looking back customer service or the poor service truly isn't in their realm but not giving an address to your own company? It's a matter of your policy?
I move along to the upgrade in my service and taking the $90 credit since I have two early termination fees; I'm all set. I do need to go on line and register the 10 phone numbers that I want for friends and family. I find this strange; you know which numbers I call most frequently; suggestion - with all of the technology that's out there I would think you could do an analysis and send an email to the users about this and ask if this works for them. Simple customer service.
I say that given the size of the bill I would like to make arrangements to pay this over two months; I'm told I'll have to call that number. Really she couldn't transfer me?
So Verizon, we all know that a dissatisfied customer tells 10 people before there was internet and social networking sites. I'd love a phone call to discuss this message so please feel free to contact me.
Sincerely,
Unhappy customer

I am totally guessing that you were calling a VZ landline thinking it was ok to call and not be billed. The literature is very clear it is Mobile 2 mobile or Verizon wireless customers to Verizon wireless customers that you can call without using minutes.
As for Friends and Family. Be happy they are letting you have numbers to call for free. There is no need for them to give you the information. Lets say you have a family plan and they choose all your teenage kids friends and not anyone you want.

Custom Greeting Issue

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