Customer Disputed Objects (FI Objects Button)

Hello Everyone,
After completing Customer Disputed Objects configuration,
UDM_DISPUTE transaction has "FI OBJECTS" button with a little drop down to it.
Drop down should contain 4 items, 1) Assign Customer 2) Add Customer-Disputed Objects 3) Add Open Items 4) Remove Objects.
My UDM_DISPUTE screen under "FI OBJECTS" is showing only "Add Open items.
Could you please locate me where did I configured wrong.
Appreciate your help.
Thanks
Rajanikanth

Hi
This is in the definition of the Case record Model. You need define your Case record Model. SAP delivers the standard UDM_DISPUTE_CDIS. You can copy this and modify according to your requirements.
http://help.sap.com/SCENARIOS_BUS2006/helpdata/en/f0/ef1e3f41989310e10000000a114084/content.htm
Kindly have a look at the above link, hope this helps.
Regards,
Jagadeesh

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Dunning Block for Customer Disputed objects

Dear Colleagues,
I come with what seems to be a simple but interesting requirement from my customer, that I believe can turn out to be an interesting subject for discussion and knowledge exchange.
My customer requires having the possibility of creating several dispute cases, at different times with different partial amounts and different reasons, related to the same invoice. This is possible only through u201Ccustomer disputed amountu201D. With this functionality I can create several disputes linked to the same invoice, with partial amounts and different reasons.
The tricky part comes when the requirement also asks for automatic dunning block for the invoice, for each one of the dispute cases. Here I face with two basic problems:
1) There is only one dunning block at invoice level. (an invoice cannot have several dunning block reasons at the same time.
2) The automatic document changes through dispute cases is not for "customer disputed objects". It only creates and updates the dunning blocks on invoices that belong to a traditional dispute case ("Disputed Objects").
Has anyone faced a similar requirement before? any insights or suggestions regarding this process?
Thank you very much
Best Regards,
Luis Angeli

Hi Luis,
Customer disputed objects are meant to capture customer disputes prior to the receipt of payment.
They can be used to create many disputes for a single invoice.
However a single invoice can only be disputed once.
Further to this, if different parts of an invoice are disputed, the dunning block should only be removed once all issues against the invoice are resolved.
It could be an idea to create a single dispute against an invoice, and then get different people to resolve the different issues.
You may also want to consider how you are creating your invoices - it could be that you split them down further so there is only a single dispute against an invioce.

FI Objects button not displaying for Cust Disputed Objects -- Dispute Mgmt

Hi
FI Objects button is not displaying on a dispute case processing screen for Customer Disputed Objects.
Help in this regard is highly appreciated.
Thanks
Rajanikanth

Hi Mark
I am also having the same issue. We are using EHP4.
Please let me know Which case type need to be used under the - Define Case Type.
I do not find any case type relevant to in define case types.
Where should i activate the respective functionality for showing the FI Objects in Dispute case (UDM_Dispute).
kindly reply accordingly
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Regards,
Meenakshi.N

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Hi,
I am currently checking an issue why my customer disputed items are not closing automatically after the invoices have been paid.
- The regular financial disputes close automatically
- The casy type and the correct status profile
- the status profile is set to close directly from new status to to be collected / then closed
- The status profile has changed after initial set up
- I ran the process bufffer program and no result, the disputes are still open.
- We have activate the customer disputed objects properly as far as i can see.
Thanks for the assist
regards',
Richard

I concur with the mesgs above that for customer disputed cases, it gives additional time for AR analysts to investigate the claims. And if it actually turns out to be a dispute, then eventually it will result in creation of AR residual and in turn a Dispute case.
In scenario mentioned of multiple disputes for the same invoice, you need not have multiple dispute cases open, unless its a specific business requirement. You anyways have the disputed amount and current disputed amount filled correctly and make appropriate use of reason code and root cause code to depict this scenario in just one dispute case itself.
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Dear Experts,
As we know that there are some modules/submodules for which there are no SAP Std Monitoring Objects available in BPMon like FSCM, Asset Mgmt, Dispute Mgmt, HCM, PS, etc. so we need to go for custom monitoring objects. Would like to request you all to share your experiences in same subject.
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Hi Malia
To fulfill customer's requirement, sometime I created custom monitors.
The monitors are sometime for checking transaction document and sometime for master data like your case.
Basically if you are able to identify the required data with some logic, you can enable the requirement by
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2b) Customer exit : Using OO framework.
      Please also check this blog.
      http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/28289
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                            (Setup guide provides sample).
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I have not analyze in detail, but seems you have some possibility to fulfill the requirement.
Idea)
Search the table ANLA(Asset Master Record Segment) where AEDAT = Today.
*Result of this, you can identify Asset master that have update today.
Then to check whether the change is for cost center or not, access to the change document tables (CDHDR/CDPOS).
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CDPOS     : CHANGENR, FNAME = KOSTL
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Regards,
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Debugging and programming?
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 ls_object-objkey = vbak-vbeln.
 ls_object-objtype = 'BUS2032'.
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 io_container = lo_container
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 io_container = lo_container
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*} INSERT
ENDFORM.
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package test;
import java.sql.CallableStatement;
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import java.sql.ResultSet;
import java.sql.SQLException;
import java.sql.Types;
import java.util.ArrayList;
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* @param args
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oracle.jdbc.oracore.OracleTypeCOLLECTION.initCollElemTypeName() line: 1192
oracle.jdbc.oracore.OracleTypeCOLLECTION.getAttributeType(int) line: 1225
oracle.jdbc.oracore.OracleTypeADT(oracle.jdbc.oracore.OracleNamedType).getFullName(boolean) line: 119
oracle.jdbc.oracore.OracleTypeADT(oracle.jdbc.oracore.OracleNamedType).getFullName() line: 93
oracle.sql.StructDescriptor(oracle.sql.TypeDescriptor).initSQLName() line: 497
oracle.sql.StructDescriptor(oracle.sql.TypeDescriptor).getName() line: 392
oracle.sql.StructDescriptor.getClass(java.util.Map) line: 2003
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oracle.jdbc.driver.ArrayDataResultSet.getObject(int, java.util.Map) line: 1379
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test.TestOracle.showResultSet(java.sql.ResultSet) line: 53
test.TestOracle.main(java.lang.String[]) line: 38
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JDBC Drivers: version 10.2.0.3 (ojdbc14, orai18n)
Database Server: HP-UX
Client machine: Windows XP
<end of thread>

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>
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