Customer Division and Mat Master Division

Hello All,
There is a division on customer master, as well as on Material Master. Whats the difference? from an accounting perspective also?
Rgds,
Rags.

Plz check the following which divison comes in the sales order.
if u go to VoV8 (or) there u can find 2 fields which are item divison or check diviosn. so that u can understand
Check division
     Controls how the system reacts during sales order processing when a
     division that is entered or proposed at the item level differs from the
     division in the document header.
Item Divison
Division in sales order item comes from the material
    Indicates whether the division at the item level is proposed from the
    material master record of the item or whether the division you enter in
    the sales document header also counts for all items.
Procedure
    If you mark this field, the system proposes the division from the
    material master record of the item. If you leave the field blank, the
    division in the document header also
Regards,
Murthy

Similar Messages

Program for customer and vendor master

Hi All,
I am working with ale-idocs. could you plese tell me the program name for transferring the customer and vendor master data.
thanks in adavance,
Sugeet.

Hi Sugeet,
You can transfer the Customer/Vendor master data by activating change pointers or by using RBDSEDEB/RBDSECRE programs manually by giving the customer or vendor number. But for both the methods you need to configure the partner profile settings.
Regards,
Rajesh

Replication of Customer and Material master from R/3 to CRM

Hi
Recently in our quality server basis administrator has made a client copy from production server after that customer master and material master are not flowing from R/3 to CRM, even sales orders were not getting copied from CRM to R/3 , i went through C71 BB config document and fixed the sales orders updation from CRM to R/3 but not able to resolve the problem of customer master and material master from ECC to CRM.
I went to B09 BB document and all settings are fine.
Using R3AS I have loaded following objects DNL_CUST_PROD0, PROD1, PROD3, SPROD , DNL_PLANT. and Material.
I went to R3AM1 and checked the status as running or wait for each object.
There are no filters in R3AC1 .
Queue name withR3AD_MATERIA0000000001 has status SYSFAIL in SMQ2 .
What can i do to resolve this problem.
Please advice.
Thanks,
Vaishnavi

Hello Vaishnavi,
After the client copy , have you run txn:BDLS in order to change the LOGSYS in all relevant tables?
You can run this txn in test mode as well to see the affected tables.
Are you getting any dump on these load ?Check it in txn:ST22.
Hope this helps!
Best Regards,
Shanthala Kudva.

How to create automatic creation of BP from customer and vendor master data

Hi gurus,
can any one tell how to create automatic creation of BP from customer and vendor master data.
Please give me the steps.
Thanks
Sasikanth.

HI,
Goto SPRO\ Cross application components \ Master data synchronization \ Synchronization control.
Assign account groups of customer and vendors to respective BP grouping. This setting is enough to create BP in background while creating customer / vendor. But the fields groups are very much important, ensure mandatory fields should be sync.
rgds,
Srini

Customer master and Vendor master

Hi Guys,
I am working on inbound inteface. I am getting data in form of flat file for masterial master(MATMAS04), Customer master (DEBMAS06 ) and vendor master (CREMAS04).
I am writing a Z program . First calling function module EDI_DATA_INComing and then corresponding BAPI.
I am usng BAPI_MASTER_SAVEDATA for material master
Please suggest me corresponding BAPI for vendor and customer master
Thanks And Regards
Neha Kapoor

For Customer
BAPI_CUSTOMER_CHANGEFROMDATA
BAPI_CUSTOMER_CHANGEFROMDATA1
BAPI_CUSTOMER_CREATEFROMDATA
BAPI_CUSTOMER_CREATEFROMDATA1
For Vendor
don't know any (BAPI transactional that only call transaction)
Regards

Extract Customer and Vendor master data

Hi,
Can any one tell me the standard program name in 4.6C to extract Customer and Vendor master data?
Other than SQL query, is there any possible way to extract customer and vendor master data?
Thanks,
Siva
Edited by: Siva Kumar on Nov 13, 2008 3:43 AM

u can use below BAPIs for the same.
BAPI_VENDOR_GETDETAIL
BAPI_CUSTOMER_GETDETAIL2

Customer and Vendor master record

Hi Guys,
I have a question with respect vendor and customer master creation.
Question: When a master record is created, I want the system to block the master record automatically untill the creation is authorised/released by responsible person. It should not allow user to post any invoice for this vendor untill new creation is approved by concerned person.
Please advice is it possible???
Regards,
Vinay

Hi
Go to FK05
Enter the vendor number and company code and press enter
Select either of the check box for all co codes or for that particular company code for posting.
Go to FD05
Enter the Customer number and company code and press enter
Select either of the check box for all co codes or for that particular company code for posting.
If you select for all company codes, all the company codes under that client will get effected. Until you take the tick off any posting cannot be done
And for the end user, do not give authorisation to access FK05 and FD05.
Hope it helps
Regards
Jyostna

Customer and Vendor Master Data.

Hi,
Can any body plz tell me how the customer and vendor master data created in real time implementation and the master data's are created by FI CO consultants.
And plz. tell me the procedure
Thank you

Hi
In Real Time Master Data team will look into Creation of the Master data.This will be as same as how you create in a training class.For every external party with whom we do business must be created as a Vendor or a Customer.The system offers seperate functions for maintaining Customer Master Records and Vendor Master Records depending on the requirements of your Organization.
A Complete Customer Account consists of General Data at the Client Level , Company Code Segment and Sales Area Segment.These Data records can be maintained Centrally for all areas or seperately for Financial Accounting and Sales and Distribution.
A Complete Vendor Account consists of General Data at the Client Level , Company Code Segment and Purchase Organization Segment.Vendor Master Records can be maintained Centrally for all areas or seperately for Financial Accounting and Materials Management.
Configuration of Creation of Vendor Master Data Centrally
1.Creation of Vendor Account Groups with Screen Layout -
OBD3
2.Define Screen Layout per Company Code -
OB24
3.Creation of Number Ranges for Vendor Account Groups -
XKN1
4.Assign Number Ranges to Vendor Account Groups -
OBAS
5.Define Tolerance Groups for Vendors and Customers -
OBA3
6.Creation of Vendor Master Data Centrally -
XK01
7.Define Document types and Number Ranges(KR,KZ,KA,KG) -
OBA7
Configuration of Creation of Customer Master Data Centrally
1.Creation of Customer Account Groups with Screen Layout -
OBD2
2.Define Screen Layout per Company Code -
OB21
3.Creation of Number Ranges for Customer Account Groups -
XDN1
4.Assign Number Ranges to Customer Account Groups -
OBAR
5.Creation of Customer Master Data Centrally -
XD01
6.Define Document types and Number Ranges(DR,DZ,DA,DG) -
OBA7
Creation in FI point of view.
Vendor Master Data -
FK01
Customer Master Data -
FD01
Creation in SD point of view.
Vendor Master Data -
VK01
Customer Master Data -
VD01
Creation in MM point of view.
Vendor Master Data -
MK01
Customer Master Data -
MD01
Regards
Venkat

Common Supplier master database for Custom Applications and Oracle Financia

Hi,
We would like to build a custom applications (Multiple) for our organization core business operations using .NET on the database which is being used by Oracle financials R12.1.1. These custom applications are going to have its own application servers. BUT the database is common for both custom applications and oracle financials. This database is going to house on the Oracle RAC.
We would like to have a common supplier master for both custom applications and Oracle payables. Could you please help me with below questions?
1. How to create/Update/Query the supplier records in the supplier master tables provided by Oracle financials using custom applications?
2. How can we store the additional data elements needed by each custom application? We can't use the DFF on the supplier tables as the data elements for each custom application is going to be different. even though they use same supplier.
3. We might have multiple supplier with same name but different FEIN/SSN numbers. As per the design Oracle financials doesn't allow the same supplier name entered multiple times even though FEIN/SSN number is different. How can we workaround this limitation?
Thanks,

Hi,
Please find my comments below:
1. How to create/Update/Query the supplier records in the supplier master tables provided by Oracle financials using custom applications?
A: You may use Supplier Open interface and Sites Interface to Create the Supplier Records. I don't think there is any API to update Supplier Info. Since both the applications exist on same database, I think you can query the Vendor tables from Custom applications also.
2. How can we store the additional data elements needed by each custom application? We can't use the DFF on the supplier tables as the data elements for each custom application is going to be different. even though they use same supplier.
A. Designing different tables depending on Custom Application ID and Vendor ID seems to be the only option.
3. We might have multiple supplier with same name but different FEIN/SSN numbers. As per the design Oracle financials doesn't allow the same supplier name entered multiple times even though FEIN/SSN number is different. How can we workaround this limitation?
A.One alternative is to create a single supplier with each FEIN/SSN number as site. Second one is to create Supplier Name concatenated with FEIN/SSN numbers as different suppliers and store the actual name in some DFF or other field. Standard functionality won't allow such duplication (Cannot Create Supplier/Employee With The Same Name Of Existing Supplier [ID 743430.1]).
Hope it helps.
Regards,
Sridhar

Link between Business area and Material master

Hi guys
Is there a link between Busines area and material master, i am getting an error when I am trying to Move part of material stock from unrestricted stock to Project stock by 411/Q.
Error
Business area xx changed to yy
Ideas?
sam

Hi
Yes Business area has a link with MMR
Business area determination is through by three rules
1. Plant and item division
2. Sales area( sales orgdistribution channeldivision )
3. Sales org, distribution channel and item division
Here item division means the division in MMR that is basic data 1 tab and sales org 1 tab
This division field forms the main link between Business area and MMR
Regards
Raja

Unable to update MARA table custom field in Material master

Hi all,
I have added one custom field in MM01,Basic View 2.
For that i have apended that field in MARA table and created one subscreen for that.
This field is visible in MM02/MM01/MM03 in basic data view 2 .
The issue is that we are not able to save values in MARA table which we entered in this field.
I cheked earliar in SDN but couldn't get the proper solution.
i cheked the below available forum discussion link but couldn't get th proper solution.
In material master How to add a new field on Basic data 1 view
Regards,
Amit

Hi,
please trye this :
Please make sure u implemented: methods PUT_DATA_TO_SCREEN and GET_DATA_FROM_SCREEN as they are required for data transport. These methods are called from within the program of the application at PBO or PAI .
See below example code:
PBO:
MODULE initialize OUTPUT.
CLEAR: sflight, ok_code.
IF exit IS INITIAL.
CALL METHOD cl_exithandler=>get_instance
CHANGING
instance = exit.
ENDIF.
CALL METHOD cl_exithandler=>set_instance_for_subscreen
EXPORTING
instance = exit.
ENDMODULE.
The factory method is used to create an instance of the adapter class. You then declare the instance using the public static method SET_INSTANCE_FOR_SUBSCREEN to allow the data for display on the screen to be used in the function group of the user or in the module pool.
MODULE data_for_subscreen OUTPUT.
program = sy-repid.
dynpro = sy-dynnr.
CALL METHOD cl_exithandler=>get_prog_and_dynp_for_subscr
EXPORTING
exit_name = 'BADI_SCREEN'
calling_program = program
calling_dynpro = dynpro
subscreen_area = 'SUB'
IMPORTING
called_program = program
called_dynpro = dynpro.
CALL METHOD exit->put_data_to_screen
EXPORTING
flight = sflight
EXCEPTIONS
reserved = 01.
ENDMODULE.
PAI:
MODULE user_command_0200 INPUT.
CASE save_ok.
WHEN 'BACK'.
SET SCREEN 100.
WHEN 'SAVE'.
PERFORM save_flights.
WHEN '+EXT'.
CALL METHOD exit->get_data_from_screen
IMPORTING
flight = sflight
EXCEPTIONS
reserved = 01.
ENDCASE.
ENDMODULE.
The method GET_PROG_AND_DYNP_FOR_SUBSCR and the input/output parameters specified above are used to determine the name of the customer program and the name of the subscreen. The method PUT_DATA_TO_SCREEN which is called at PBO as well as the method GET_DATA_FROM_SCREEN which is called at PAI are used to transport the data to be displayed.
These methods are implemented by the user:
When you define a screen enhancement, you are strongly recommended to provide sample code for the methods PUT_DATA_TO_SCREEN and GET_DATA_FROM_SCREEN. This code is automatically copied when you create an implementation and can be added to if required. The user of the BAdI definition should not be responsible for the data transport.
regards,
..Pradeep

Adobe Customer Service Complaint (CS4 Master Collection)

Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
Dear Sandesh,
I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
Charlotte
Conversation 1
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Charlotte : Hello
Biswaranjan: Hello! Welcome to Adobe Customer Service.
Biswaranjan: Hi Charlotte.
Charlotte : Hi, thanks
Biswaranjan: I am sorry for the delay.
Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
Charlotte : As this support request is a continuation of this case
Biswaranjan: I will definitely help with this issue.
Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
Charlotte : No problem
Biswaranjan: Thank you.
Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
Biswaranjan: I apologize for the inconvenience caused.
Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
Charlotte : More importantly, of course, I just need this issue resolved ASAP
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Charlotte : That's fine.
Biswaranjan: Sorry for the wait. Please do stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Biswaranjan: Sorry for the wait. Please do stay online.
Charlotte : That's not a problem. I will stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
Biswaranjan: I will assure that you will get the resolution with 24 hours.
Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
Charlotte : Including your own details, that is
Charlotte : Just for reference for who I have spoken to about this
Biswaranjan: You will get a case number for this conversation.
Charlotte : Will this include all the information I have asked for?
Biswaranjan: You will also get the whole chat conversation.
Charlotte : Thank you very much. This is very much appreciated.
Biswaranjan: You are welcome.
Biswaranjan: Is there anything else I can help you with?
Charlotte : In which case, if in the event that I have not heard anything by 10:
Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
Charlotte : And quote this case number and conversation
Charlotte : No, that will be all for today, thank you very much for your help
Charlotte : I look forward to hearing a response from your higher department
Biswaranjan: It was pleasure assisting you.
Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Biswaranjan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Thank you. Good bye
This chat session has ended.
Thank you for contacting Adobe.
Conversation 2
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Nakul: Hello! Welcome to Adobe Customer Service.
Charlotte : Hello Nakul
Nakul: Hello Charlotte
Charlotte : Please may I ask you to refer to the cases numbered stated
Nakul: Let me check on that case.
Charlotte : CaseS. Plural.
Nakul: Thank you for waiting. One moment please.
Nakul: I'll be right with you.
Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
Nakul: I understand.
Nakul: May I know where did you purchased the product?
Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
Charlotte : You would be able to find out by checking the receipt attached to my case
Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
Nakul: Sorry for the wait. Please do stay online.
Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
Charlotte : You are correct
Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
Charlotte : This is not what I have been told before
Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
Nakul: Iam sorry there are no other options.
Charlotte : And is the result of the investigation by the 'higher department'
Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
Charlotte : As this is what I was promised
Nakul: Yes, that is correct.
Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
Charlotte : I will certainly do that
Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
Nakul: Okay I will not close the case. You can mention the case number in the email also.
Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
Charlotte : It has not been used before
Charlotte : And neither has it been fabricated
Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
Nakul: We do not support for the Ebay purchase products.
Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
Nakul: I'll be right with you.
Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
Charlotte : I have checked the point of purchase
Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
Charlotte : It has to do with ADOBE
Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
Nakul: I am really sorry. I checked all the possibilities, there are no other options.
Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
Charlotte : And by way of fact, you're totally ignoring what I'm telling you
Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
Charlotte : Well, in which case, I insist on complaining about the other agents
Charlotte : I believe their names and or agent ID numbers should be marked in my case files
Nakul: Sure, you can send a complaint to [email protected].
Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
Nakul: I truly understand.
Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
Charlotte : As this is totally unacceptable. #
Nakul: We have one more email that directly goes to the manager, that is [email protected].
Charlotte : And what is the managers name?
Nakul: Sandesh, you can mention his name in the subject.
Charlotte : I'll mention it in the address line, thank you
Charlotte : And what is their phone number
Charlotte : And please may I also have their last/surname?
Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
Charlotte : Then at least give me a surname
Nakul: His first and last name is Sandesh Acharya.
Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
Nakul: Sure, I have already informed about this. You can send the email right away.
Charlotte : Thank you
Charlotte : That will be all
Charlotte : No, there is nothing else you can help me with today
Nakul: You are welcome Charlotte.
Charlotte : Thank you and good bye. Have a good day.
Nakul: Take Care Charlotte.
Nakul: I am really really sorry for this inconvenience.
Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Good bye

What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

Data not Updated in Custom Screen fields-Vendor Master

Hello,
I have created a custom screen in vendor master transaction and also implemented the two BADI's below.
Business Add-In: Processing Master Data Enhancements
(CUSTOMER_ADD_DATA/VENDOR_ADD_DATA)
Passed the Custom Program and Screen No in the method GET_TAXI_SCREEN
Business Add-In: Customer Subscreens
(CUSTOMER_ADD_DATA_CS/VENDOR_ADD_DATA_CS)
activate it with the BADI Processing Master Data Enhancements with method CHECK_ADD_ON_ACTIVE.
I also created a new screen and used few fields from LFA1 (Append structure fields) such that the fields on the screen are : LFA1-ZZFIELD1 etc...
Now the issue is the screen is displayed, but the data entered on the screen is not updated on the table LFA1 or data from the table is not displayed on the custom screen.
Am i missing something?
Regards,
Shiva

Solved this problem.
I built the query against InfoCube and not the characteristic itself. That's why I can't see the update.
Thanks.

Custom Field in Asset Master Data

Dear Experts,
I want to ask about a problem I'm having when adding a new field in Asset Master Data ( AS01 & AS02 ).
I'm adding new field on the Time-dependent Tab. I already create the exit & the new custom field, and with the help of the functional registered the new field.
I'm using a new installed SAP GUI 7.3 .
The problem is that the new field doesn't appear when I access the tcode unless I click on the new field location.
The problem seem doesn't appear in SAP GUI 7.1 & 7.2.
Is there any setting that need to be done or this is the problem with the SAP GUI 7.3
Thank you.

Hi Karim
You can go through the steps below to customize the field u2018Planned. retirement onu2019
1, AS02 -> Menu: Environment -> screen layout -> Master data -> select layout and double click on Logic field group -> Select Logic field group 2 u2018Posting informationu2019 and double click on field group rules -> Change field group 13 to u2018Suppressed entry fieldu2019.
Alternatively
2, Use AO21 to customize the field as above.
Note: field u2018Planned. retirement onu2019 in asset master is connected to the function u2018Simulate up to planned retirement dateu2019 in asset reports. After field u2018Planned. retirement onu2019 of asset master data is deactivated, the function u2018Simulate up to planned retirement dateu2019 in asset report will be disabled.
Hope itu2019s helpful
George

Urgent help needed in creating customer ship_to and bill_to site id

Hi,
I am using an api to create customer ship_to and bill_to address, in Oracle OM R12 but the api does not return values. I am including the code so any suggestion will be helpful.
declare
l_num_billing_site_use NUMBER;
l_num_cust_site_id NUMBER;
l_rec_cust_site_use apps.Hz_Cust_Account_Site_V2pub.CUST_SITE_USE_REC_TYPE;
l_rec_customer_profile apps.Hz_Customer_Profile_V2pub.CUSTOMER_PROFILE_REC_TYPE;
l_chr_retcode VARCHAR2(20);
l_chr_errbuf VARCHAR2(200);
l_num_count NUMBER;
begin
-- fnd_global.apps_initialize (1885, 21623, 660); -- user id, --resp_id (OM Super User), appl_id
-- mo_global.init ('AR');
-- mo_global.set_policy_context ('S', 511);
l_rec_cust_site_use.site_use_code := 'BILL_TO';
l_rec_cust_site_use.cust_acct_site_id := 24919;
l_rec_cust_site_use.primary_flag := 'N';
l_rec_cust_site_use.created_by_module := 'CONVERSION'; -- Change
BEGIN
apps.Hz_Cust_Account_Site_V2pub.create_cust_site_use( p_init_msg_list => FND_API.G_FALSE
, p_cust_site_use_rec => l_rec_cust_site_use
, p_customer_profile_rec => NULL --l_rec_customer_profile
, p_create_profile => FND_API.G_FALSE
, p_create_profile_amt => FND_API.G_FALSE
, x_site_use_id => l_num_billing_site_use
, x_return_status => l_chr_retcode
, x_msg_count => l_num_count
, x_msg_data => l_chr_errbuf);
EXCEPTION
WHEN OTHERS THEN
FND_FILE.PUT_LINE(FND_FILE.LOG,' Unexpected error creating customer site for Cust Site Id ' || l_num_cust_site_id || ' due to: ' || SQLERRM);
END;
dbms_output.put_line('cust_site_use:'||l_num_billing_site_use);
end;
Thanks,
Srinivas
Edited by: user2138419 on Feb 14, 2010 4:46 PM

It might be a crossdomain.xml problem.
Please make sure that the server hosting the xml allows the domain where the swf is hosted.
You can start with:
<?xml version="1.0" encoding="utf-8" ?>
<cross-domain-policy>
<allow-access-from domain="*"/>
<site-control permitted-cross-domain-policies="master-only"/>
</cross-domain-policy>

Customer Division and Mat Master Division

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