Customer service does not follow through and gives wrong information

First of all, i would like to say that i USED to be a very happy Verizon customer.
Things started changing when i had to move.
I first tried to use the online move/transfer my service function. But the system did not recognise my new address.
then i proceeded to make 3 seperate calls to the customer service which in the end, still gave me the information that they did not service my new address.
I had no choice but to rely on that information given on the last call to terminate my services with verizon.
So, after giving my notice to terminate the services, i had no choice but to engage comcast. the day after comcast came to install services for me, i noticed that my next door neighbour had managed to get verizon installed in their home!
And my neighbour is staying in the next unit of our duplex.
I really like Verizon's products but your customer service is much to be desired. After 3 calls, 2 of which had said service tickets were created to help me check if my new address could install verizon services, and would call me back within 3 working days, but never called back. And the last call ending with a 3 way conversation with a technical personnel, customer service and myself, stating that verizon was not available at my location. I am so disappointed that this is what you do to keep customers. especially when Verizon definately provides services on my street.

Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

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Thinkpad Edge E420 does not boot up and customer service does not help

I have a Lenovo Thinkpad Edge E420 laptop that stopped powering on all of a sudden. It was working fine till one day fine and all of a sudden, does not boot up the next morning. I have googled around and looked in Lenovo Forums and it looks like this is a common issue with motherboard on these types of laptops and that lenovo fixed some of these. Unfortunately, my laptop is out of warranty but I do see that Lenovo fixed similar problems for some laptops that are out of warranty. Please see the two threads below
https://forums.lenovo.com/t5/ThinkPad-Edge-S-series/thinkpad-e420-wont-start/td-p/755813
https://forums.lenovo.com/t5/ThinkPad-Edge-S-series/E420-motherboard-problems/td-p/667009/page/10
So, I tried calling customer service multiple times hoping that I could get to talk to a supervisor and explain the problem. Just today, I was told I need to agree to pay $575 (which is much more than what the laptop is worth) to even talk to a supervisor. This is quite disappointing.
If any Lenovo support staff is monitoring it, can you help here?

Its not the motherboard even though they say it is. All they will do is replace the motherboard and it will just fail on you again. I had the exact same issue and the motherboard was replaced. Next day I used it it failed again. You need to remove the CMOS battery which is located underneath the laptop. Its in the compartment with the one screw. Remove that. Remove the battery and all power supply. Then plug the CMOS back in and plug in powercord. Once you have done that start up as normal. Press f1 to enter BIOS. Go to the Config tab and under "power options" disable "rapid intel start." That worked for me as a temporary solution.
It clearly isnt a motherboard fault as all Tech support from Lenovo claim it to be. I mean c'mon I had the exact same fault the day after my motherboard was replaced, but after removing CMOS and battery the motherboard magically starts to work?? Must be related to the W5 problem they have been having with BIOS.
Heres a link to another thread with others with the same problem.
http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/E540-power-issue/td-p/1326979/page/9
Let me know if this helps at all since no one from Lenovo seems to care about helping their own customers... very dissappointed with the customer service. Personally I dont think Ill ever purchase a lenovo product again after their pathetic execuse for "tech support." Anyway good luck!

Customer Service DOES NOT EXIST

2 weeks to the day, and Infinity connection drops, DSL light constantly flashing green trying to connect. Call tech. helpline and they have me do the usual jump through hoops to make sure that I was not stupid enough to unplug a cable and forget about it, power cycle the modem followed by the home hub-no good. Next reset the modem, no good!! then asks me to reset the home hub to factory settings? I asked why? and was given the response
"sometimes it helps"
I explained that the home hub is acting purely as a router and could not be connected to the MODEM being unable to connect. I explained it like this - its like switching the TV set on and off trying to get a VHS player to work! she agreed and arranged to send and engineer to the CAB as the results of the line test show there is a fault.
So Wednesday the connection goes down, Thursday has an engineer appointment between 1-6pm.
Thursday comes and by 530pm no engineer!!! I HAVE TO CALL up to be told that the engineer has been cancelled due to lack of resources, the call centre staff explained it probably means that they had to much wok on. ANOTHER appointment is arranged for Friday again between 1-6pm - hopefully this will get fixed hahahaha
Friday 8am!!! get a call saying that the engineer has been CANCELLED again!!! why? why? why? I ask...to be told that the engineering team have cancelled it as they want to carry out, and I quote "remote settings". After trying to get to the bottom of this he agrees to transfer me to his manager-WHO DOES NOT START TILL 12PM UK TIME. Great more time wasted. Manager calls me and informs me that no "remote" settings have to be fixed and I have to have an appointment now for Saturday 1-6pm (so Wednesday to Saturday great work bt).
I explain that thats not good enough and asked why the appointment was cancelled, he carried on saying how it was an error as was Thursdays appointment, I asked what he mean by that and he explained that it was 2 incorrectly entered engineer appointments and thats why I had a no show from the engineer. I explained that when I was called at 8 am the guy had called the engineering team to find out why and they said about the remote settings so why are you telling me about errors on the system? he would call me back after he had looked into it. 15 mins later and he calls saying they do need to carry out remote settings but not till the appointment Saturday! I ask if I can have my original slot back for Friday and said NO and he would have to call me back to confirm the app. for Saturday as its not letting him confirm from his end. I ask to be put through to the complaints department, I explain the back history to her and was told she would look into it and call me back today, 12:30pm when call was ended.
4 hours pass by and I am forced to call back. My call gets put through to Priority Care (thats a joke) to be told "very very sorry Mr Bradly" when my surname is Bardsley and that indeed the appointment for Saturday was confirmed for 1-6 pm and she could not give me an answer as to why I have had 2 failed appointments and NO one has called me back with confirmations or answers. I was talking till I was blue in the face and still got the scripted respones. I ask to be put through to her supervisor to be told that "he will say the same as me sir" thats fine I say let him tell me the same.
Get put through to the supervisor (he makes more use as a door stop) who offers nothing in the way of helping to sort this issue and tells me his hands are tied and he has no systems in place. I ask has my appointment for Friday been filled and he said no! so I asked can he not make a call to the engineer's dispatch office and get some one round to day, as they have already failed me with 2 appointments and 3 none returned calls! all I would get is a very well practised response "NO we only have the ability to contact customers". 25 minutes later and I am told I can carry on with the appointment for Saturday or I can cancel my package "its up to you sir".
As you can guess I put the phone down on him and tried again ! after another 2 hours on the phone trying to get an engineer out to me today and having to run through the back history 6 times and having 2 customer care staff hang up on me, I finally get put through to customer care based in the UK.
The rep based in the UK tells me that he has no idea why I have had 3 different stories or in fact why ANY of my engineering appointments have be cancelled. He went to tell me that all Priority Care teams can contact ALL levels in BT to investigate a complaint. Then he confirmed my appointment for Saturday 8-1pm? no I was told by 2 PRIORITY CARE team members it was confirmed for 1-6pm!!! he confirmed again what is on the system is 8-1pm!!! what the **bleep** are they trying to make me miss the engineer!! I know its for the cab but they said on a rare occasion it could be the modem.
WHY DOES NO ONE SEEM TO KNOW WHAT THEY ARE DOING, OTHER THAN HOW TO READ THEIR SCRIPTS AND NOT LIST TO THE CUSTOMER. I FIND IT HARD FOR A TELECOMMUNICATIONS COMPANY, THAT NO ONE COULD CONTACT SOMEONE IN A DIFFERENT DEPARTMENT AND SAY:
"HAY, WE DROPPED THE BALL ON THIS, CAN YOU SEND AN ENGINEER TO SORT OUT THE CONNECTION"
it seems like it is too hard as every time I asked for this, I was responded "we don't have those measures in place sir, you WILL have to wait till Saturday". This to me is very POOR or none existent customers service.
When you are called you are beaten down with pre-scripted rubbish with out listening to the problem and LIED to!!
The Results
Day 4 with NO internet connection.
7 Phone calls to BT from myself
2 Phone calls from BT to myself ( surely it should be the other way around)
2 days wages lost because of no shows from Engineers
4 hours 17 mins spent on the phone in total !
Conclusion
If your reading through these forums to check out any issues on BT and are not a BT customer RUN!!!!! RUN AND NEVER LOOK BACK!!! I have never been so angry and disappointed in my life. SUCH **bleep** SERVICE!!

Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

Loans given - Customer detail does not pull through

We do a Loans given to a subsidiary using product 33A. On the status of the loan the customer detail is not automatically updated. The fields are greyed out, and payment methods arenu2019t allowed.
Any ideas?

Loans Taken works correctly.
The Business Partner we use has a role TR0100 Main Loan Partner and on the "Control Data" tab the box "Customer Assigned" is checked and the External Customer field is populated.
We use transaction FN1V to create the loan.
FNVD to disburse
FNVM to change.
When we use transaction FNVM to display/change a Pmt method can't be selected and the following warning get displayed:
"No customer assigned to the partner"
When we use transaction F110 to create a payment proposal the following error appear:
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                        Message no FZ003
                Diagnoses
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                       TEST2
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WCM_PLACEHOLDER Service does not show css and images

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I am trying to use WCM_PLACEHOLDER service to display contents created with Site Studio.
But the format of the page is different from the original. Data file is ok but there is no image or CSS.
Any help will be really appreciated..
Thanks,
Ali

Hi,
I can able to render the placeholder inside an ADF application but when I am going to edit mode (CTR+SHIFT+F5) it asking for login/password and after that it is not showing anything, just an error. My code is as below.
++++++++++
OracleJSP error: java.io.FileNotFoundException:
Set the init-param debug_mode to "true" to see the complete exception message.
++++++++++
code:
<?xml version='1.0' encoding='UTF-8'?>
<jsp:root xmlns:jsp="http://java.sun.com/JSP/Page" version="2.1"
xmlns:f="http://java.sun.com/jsf/core"
xmlns:h="http://java.sun.com/jsf/html"
xmlns:af="http://xmlns.oracle.com/adf/faces/rich"
xmlns:wcm="http://www.oracle.com/jsp/wcm"
xmlns:custh="http://xmlns.oracle.com/adf/faces/customizable/html"
xmlns:cust="http://xmlns.oracle.com/adf/faces/customizable">
<jsp:directive.page contentType="text/html;charset=UTF-8"/>
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<af:document id="d1">
<af:form id="f1">
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<af:panelGroupLayout layout="scroll"
xmlns:af="http://xmlns.oracle.com/adf/faces/rich"
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</af:panelStretchLayout>
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Event ID 2003 The configuration information of the performance library "perf-MSSQLSERVER-sqlctr11.1.3000.0.dll" for the "MSSQLSERVER" service does not match the trusted performance library information stored in the registry.

I keep getting the above error on all my SQL 2012 deployments (standard and enterprise) on all Windows Server 2012 Standard machines. I have already tried the following commands in administrator mode to resolve without success:
lodctr /T:perf-MSSQLSERVER-sqlctr11.1.3000.0.dll
lodctr /T:MSSQLSERVERlodctr /R:perf-MSSQLSERVER-sqlctr11.1.3000.0.dll
lodctr /R
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Hi,
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Configure Windows Service Accounts and Permissions
http://msdn.microsoft.com/en-IN/library/ms143504.aspx#VA_Desc

VerizonWireless Customer Service is NOT Customer Oriented and NOT Service at all.

We went to our local Verizon Wireless store on September 5th 2011 to add a line to our family plan to get our daughter her first phone. Since all her friends do is text, we discussed the various texting plans with the sales person. SInce her friends mostly have Verizon it was decided we would get her a plan that had 500 txts out of network and unlimited in network. Since she would be texting, my wife and I took the minimum texting plan for ourselves to handle our daughter's txts to us, 250 txts a month each. As any of you who leave a Verizon store know, you get a receipt for what you paid for (her new phone) and a long receipt to file for your inevitable rebate, and you leave with your new phone working. We have been Verizon customers for 18 years together, and long before that individually, we have our home phone, internet and wireless with them.
We get our first bill and it is about $150. more than expected. Why? The store employee failed to put on the txt plans for any of us, and also gave us a separate plan for our daughter instead of adding a line to our plan. Wife went to the store and they told her they did not remember what went on, had no indication that txting should have been added or that plan was not set up properly. They told her nothing they could do and she should call customer service.
I just spoke with customer service and they said all they could do was take 25% off the new bill (an extra $184 that we did not yet know about! but that was all he could do) and could do nothing else because the store employee did not write any notes about txting plans. I aksed if he wrote a note saying we did not ask for a txting plan, refused a txting plan, or that we asked for a separate line rather than an added family line. He said no. I explained that Verizon does not give me anything that shows what an incompetent employee may have typed into their computer. We know what we ordered, we confirmed it all verbally with the guy before he entered everything into the computer, but whether he was too incompetent to get it right, there was a problem with Verizon computers, or Verizon does this on purpose, I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

eleh wrote:
I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. On the receipt I receive everytime I purchase a phone, it lists my plan and all features associated with that line. You left the store without a receipt? You can go into My Verizon and print out your receipt for the line in question up to 1yr after the transaction was made.
In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. In my case, at least, I can just bring my receipt in and show them.
Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating If you fail to pay the ETF when you leave Verizon, then you could be doing just that, in which case your new provider MAY insist you put down a deposit when you receive new service.
but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

When i plug my itouch into my computeri get a pop-up that says "this ipod cannot be used because the apple mobile device service is not started." and when i plug it it my itouch name does not come up on my itunes, how do i start it and fix this?

When I plug my iPod Touch 4g into my computer I get a pop-up that says "This iPod cannot be used because the Apple Mobile Device service is not started." And when I plug in my iTouch the name of the iTouch does not come up on my iTunes. How do I start the Apple Mobile Device? How do I fix this?

I'd start with the following document with that one:
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#* use [safe mode] and the option [X] reset toolbars and controls

Husband and i used to share an iTunes account when we exceeded our device limit I started a new account he has 2 movies I purchased I want them he does not can he transfer - give them to me somehow?

Husband and I used to share an iTunes account when we exceeded our device limit I started a new account he has 2 movies I purchased I want them he does not - can he transfer - give them to me somehow?

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Until recently I was able to send images in the body of my Yahoo emails. Now, I am getting the message "This message has been truncated", and the email does not go through. I do not have this problem using IE. Could you please help? Thank you.

Until recently I was able to send images in the body of my Yahoo emails. Now, I am getting the message "This message has been truncated", and the email does not go through. I do not have this problem using IE. Could you please help? Thank you.

Try this -> http://support.apple.com/kb/TA38632?viewlocale=en_US

Using Airport Express for External speakers and Apple TV. When I'm on MAC computer adn using internet sound from Internet does not go through external speakers. Instead it comes out of Mac computer speaker. Why?

Using Airport Express for External speakers and Apple TV. When I'm on MAC computer adn using internet sound from Internet does not go through external speakers. Instead it comes out of Mac computer speaker. Why?

As far as I know, the Airport Express only transmits sounds via Itunes. So every other sound (internet, but also incoming mail) will be coming out of your mac instead of your external speakers.

HT3211 My tracking pad is not working. It controls itself and does not follow my finger commands. If I bring it to an apple store, would I be able to have a new pad installed?

My tracking pad is not working. It controls itself and does not follow my finger commands. If I bring it to an apple store, would I be able to have a new pad installed?

Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
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What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!

I am so furious right now to the point my whole body is shaking and I feel dizzy!
I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now.
I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website.
My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date.
I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly.
Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account.
If this happens to many accountholders, I would not be this frustrated.
I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame.
Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me. Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a SERVICE that I am entitled to!
What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem.
You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY.
What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit.
I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment.

I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way.

Oidldapd service does not start for OID on LINUX

Hi,
I have installed OCS 9.0.3.0.0 on LINUX, all components i.e. Infrastructure, Storage and MiddleTier are installed properly (without giving any error). While trying to start OID with oidmon and oidctl (through command line), oidmon is started but OID is not available.
Surprisingly oidldapd01.log file is not found (as log registers), where to locate this file ?
OIDMON.LOG registers the following entries :
2003/05/01:17:37:16Starting Monitor Process, PID=1374
2003/05/01:17:37:16OIDLDAPD server terminated normally
2003/05/01:17:37:16Check log file oidldapd01.log
2003/05/01:17:37:16Deleting OIDLDAPD instance 1 from Process table
2003/05/01:17:37:18OIDLDAPD Instance 1 deleted from registry
2003/05/01:17:37:18ODISRV server terminated normally
2003/05/01:17:37:18Check log file odisrv00.log
2003/05/01:17:37:18Deleting ODISRV instance 1 from Process table
2003/05/01:17:37:19ODISRV Instance 1 deleted from registry
2003/05/01:17:41:40Updating Process Table...
2003/05/01:17:41:40Starting OIDLDAPD Server, PID=1478
2003/05/01:17:41:40Exec of OIDLDAPD Server failed with error=2
2003/05/01:17:41:41OIDLDAPD Instance 1 added into registry
2003/05/01:17:41:41Updating Process Table...
2003/05/01:17:41:51OIDLDAPD server terminated normally
2003/05/01:17:41:51Check log file oidldapd01.log
2003/05/01:17:41:51Deleting OIDLDAPD instance 1 from Process table
2003/05/01:17:41:52OIDLDAPD Instance 1 deleted from registry
2003/05/01:18:10:15Updating Process Table...
2003/05/01:18:10:15Starting OIDLDAPD Server, PID=1620
2003/05/01:18:10:15Exec of OIDLDAPD Server failed with error=2
2003/05/01:18:10:15OIDLDAPD Instance 1 added into registry
2003/05/01:18:10:15Updating Process Table...
2003/05/01:18:10:25OIDLDAPD server terminated normally
2003/05/01:18:10:25Check log file oidldapd01.log
2003/05/01:18:10:25Deleting OIDLDAPD instance 1 from Process table
2003/05/01:18:10:27OIDLDAPD Instance 1 deleted from registry
Any help ?
Regards
Ashwani

Hi Manuel,
I tested on my client, and I also keep getting the error 1053, which indicates timeout and the new created service can not be started during the limit time, so you can try to change the service time limit, please note this needs to change registry value,
Using Registry Editor incorrectly can cause serious problems:
In Registry Editor, locate, and then right-click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
a.Point to New, and then click DWORD Value. In the right pane of Registry Editor, notice that New Value #1 (the name of a new registry entry) is selected for editing.
b.Type ServicesPipeTimeout to replace New Value #1, and then press ENTER.
c.Right-click the ServicesPipeTimeout registry entry that you created in step c, and then click Modify. The Edit DWORD Value dialog box appears.
d.In the Value data text box, type TimeoutPeriod, and then click OK
Refer to:
Error 1053: The service did not respond to the
start or control request in a timely fashion - When trying to start the server service.
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
If there is anything else regarding this issue, please feel free to post back.
Best Regards,
Anna Wang

Customer service does not follow through and gives wrong information

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