Customer service failed, wrongful sent collection

Three months ago I signed on to get AT&T DSL Internet and after everything was set up, I realized that the technician that helped me imputed the wrong address. So I called to get the address corrected, but after being transferred multiple times, I start to question the training of customer service on the ability to simply change an address. Finally, someone decided to help me, by canceling the old account and creating a new one. At first, I thought everything was good to go, until the bills starting come in for the first account that was supposed to be closed because it was the wrong address. I called customer service again to find out why am I getting a bill for an account that was supposed to be closed and installation service for a service that apparently didn't exist because of the wrong address. Of course, I got transferred multiple times before someone willing to help and said that everything has been resolved and all I need to do is wait for the final bill with a zero balance. Once again, I believed that this have been resolved, until a late bill showed up. Going through multiple customer services technician again, no one seem to be able to answer the simple question of why am I being charged for a service that didn't take place and for an account that was supposed to be closed? I have called at least five different times during the past three months trying to resolve the same issue and each time I was told everything was fixed and you should have a zero balance with the multiple apologies for my troubles.
Thinking that everything was resolved, I just recieved a phone call from the collection agency to collect the amount that I owe AT&T for a service that never existed on an account that was closed out three months ago. So all the guarantees from multiple customer service agent telling me that my case was resolved means nothing when they sent my file to the collection agency. Of course explains everything to the collection agent, I went again and called AT&T customer service trying to find out what happened. I was told that my case was escalated to their higher after my last phone call and being investigated to find out what went wrong on there part, and that I do have a zero balance. Of course, I received the multiple apologies for my trouble with the collection agency and will do everything they can to try to fix it.
Bottom line, customer service was not helpful if when they told me everything was resolved just to find out that nothing was done at all. Now my credit is being affected because of calls from the collection agency because nothing was resolved with AT&T. Having another technician telling me to trust him that he will have everything resolved and my credit not being affected is something that I'm not sure will happen base on what I've been too. How many time have I been told that my situation have been resolved yet nothing was done. I would like to see some real action being done right now because this is ridiculous.

Hello, Ling126!
Thanks for posting. I am so sorry to hear about all the issues with your new service order. As I mentioned in the other thread, we would appreciate the opportunity to remedy the situation, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana

Similar Messages

NEED TO SPEAK WITH CUSTOMER SERVICE REP -- Verizon sent my bill to collections

My name is Timothy. I would like to dispute a Verizon Wireless debt on a closed account. The account in question was opened in July of 2011 and suspended over the phone, due to unemployment, in the year 2013. Prior to the suspension of the aforementioned account, I was current on all payments, not once having any late payments associated with the account. I was told that suspending the account could be handled easily over the phone, however, I was uninformed at the time that the suspension of an account was only allowed for a certain amount of days before the account resumed repayment. I received no verbal, or written communication (e.g. bills, letters, e-mails) to inform me that the account had been resumed, so a debt continued to collect with the Verizon account without my knowledge. The phone never had service, even while I was apparently being charged, so I assumed my account was still suspended. I only became aware of this debt when I viewed my credit report through Credit Karma. Once discovering the debt, I then purchased a full credit report through all three credit bureaus and found that I have a debt to Verizon Wireless totaling $607.00 for the account in question. I now have a derogatory mark on my credit report, due to a bill that I did not know existed. I then attempted to contact a Verizon representative in order to dispute the charges, and I was unable to reach a human representative. I did however find the address for the Verizon Wireless NRO. I sent a my dispute letter March 30th, 2014, and have yet to hear from a representative. Therefore, I would like to request that I be contacted about the debt to discuss my options. I would prefer to speak to a person, rather than be shuffled around electronically or on the customer service line. Please help ASAP, as this is greatly affecting my credit, and thus various aspects of my life. I know that if I post my phone number on this forum that it will be edited out, so if any representative can email me, I will gladly provide my contact information as well as my account number (which I just found today by using a loophole I found on this forum to reach a human representative on the phone by calling the main customer service line, pressing 6, and then pressing 4.) Please make this process easier for me than it has been, as I am very displeased with the customer service I have received so far. Thank you, and I look forward to hearing from a representative.

Elector, I have seen you posting similar things to other posts throughout this forum. While I appreciate that you are trying to help, it seems that you did not read the entirety of my post.
I received no communication regarding this bill. Nor did the representative I spoke to about suspending the account tell me that there was a time frame for suspension. Nor was I informed that there is suspension with billing. There were absolutely no letters, no phone calls, and no emails about the charges, or about my account being sent to collections. The phone had no service, so I was unaware that it was continuing to be billed. It doesn't make much sense to be billed for a phone that I cannot use.
I do not appreciate you attempting to discredit my post (and others like it) by telling me there is absolutely nothing that can be done, when I have seen others in this forum, with the exact same problem, who have had their issues resolved. I will be persistent in finding resolution for this issue, because Verizon was not persistent in contacting me, despite the fact that I was a loyal customer who was always current on their bill until the suspension. Regardless, Verizon should have contacted me to tell me the bill was not in suspension anymore, and I would have gladly paid the bill, as I had with every bill prior to that. The issue is not non-payment, the issue is their lack of communication with their loyal customers.
People who try to invalidate customer complaints (without complete information on the matter) are the reason that Verizon can get away with negligent customer service, and I'm sure I'm not the only one who would appreciate it if you would only post in this forum if you have ACTUAL assistance to offer. Again, thank you for your help but I would prefer to speak to a Verizon Representative about this matter.

Adobe Customer Service Complaint (CS4 Master Collection)

Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
Dear Sandesh,
I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
Charlotte
Conversation 1
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Charlotte : Hello
Biswaranjan: Hello! Welcome to Adobe Customer Service.
Biswaranjan: Hi Charlotte.
Charlotte : Hi, thanks
Biswaranjan: I am sorry for the delay.
Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
Charlotte : As this support request is a continuation of this case
Biswaranjan: I will definitely help with this issue.
Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
Charlotte : No problem
Biswaranjan: Thank you.
Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
Biswaranjan: I apologize for the inconvenience caused.
Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
Charlotte : More importantly, of course, I just need this issue resolved ASAP
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Charlotte : That's fine.
Biswaranjan: Sorry for the wait. Please do stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Biswaranjan: Sorry for the wait. Please do stay online.
Charlotte : That's not a problem. I will stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
Biswaranjan: I will assure that you will get the resolution with 24 hours.
Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
Charlotte : Including your own details, that is
Charlotte : Just for reference for who I have spoken to about this
Biswaranjan: You will get a case number for this conversation.
Charlotte : Will this include all the information I have asked for?
Biswaranjan: You will also get the whole chat conversation.
Charlotte : Thank you very much. This is very much appreciated.
Biswaranjan: You are welcome.
Biswaranjan: Is there anything else I can help you with?
Charlotte : In which case, if in the event that I have not heard anything by 10:
Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
Charlotte : And quote this case number and conversation
Charlotte : No, that will be all for today, thank you very much for your help
Charlotte : I look forward to hearing a response from your higher department
Biswaranjan: It was pleasure assisting you.
Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Biswaranjan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Thank you. Good bye
This chat session has ended.
Thank you for contacting Adobe.
Conversation 2
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Nakul: Hello! Welcome to Adobe Customer Service.
Charlotte : Hello Nakul
Nakul: Hello Charlotte
Charlotte : Please may I ask you to refer to the cases numbered stated
Nakul: Let me check on that case.
Charlotte : CaseS. Plural.
Nakul: Thank you for waiting. One moment please.
Nakul: I'll be right with you.
Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
Nakul: I understand.
Nakul: May I know where did you purchased the product?
Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
Charlotte : You would be able to find out by checking the receipt attached to my case
Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
Nakul: Sorry for the wait. Please do stay online.
Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
Charlotte : You are correct
Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
Charlotte : This is not what I have been told before
Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
Nakul: Iam sorry there are no other options.
Charlotte : And is the result of the investigation by the 'higher department'
Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
Charlotte : As this is what I was promised
Nakul: Yes, that is correct.
Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
Charlotte : I will certainly do that
Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
Nakul: Okay I will not close the case. You can mention the case number in the email also.
Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
Charlotte : It has not been used before
Charlotte : And neither has it been fabricated
Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
Nakul: We do not support for the Ebay purchase products.
Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
Nakul: I'll be right with you.
Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
Charlotte : I have checked the point of purchase
Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
Charlotte : It has to do with ADOBE
Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
Nakul: I am really sorry. I checked all the possibilities, there are no other options.
Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
Charlotte : And by way of fact, you're totally ignoring what I'm telling you
Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
Charlotte : Well, in which case, I insist on complaining about the other agents
Charlotte : I believe their names and or agent ID numbers should be marked in my case files
Nakul: Sure, you can send a complaint to [email protected].
Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
Nakul: I truly understand.
Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
Charlotte : As this is totally unacceptable. #
Nakul: We have one more email that directly goes to the manager, that is [email protected].
Charlotte : And what is the managers name?
Nakul: Sandesh, you can mention his name in the subject.
Charlotte : I'll mention it in the address line, thank you
Charlotte : And what is their phone number
Charlotte : And please may I also have their last/surname?
Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
Charlotte : Then at least give me a surname
Nakul: His first and last name is Sandesh Acharya.
Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
Nakul: Sure, I have already informed about this. You can send the email right away.
Charlotte : Thank you
Charlotte : That will be all
Charlotte : No, there is nothing else you can help me with today
Nakul: You are welcome Charlotte.
Charlotte : Thank you and good bye. Have a good day.
Nakul: Take Care Charlotte.
Nakul: I am really really sorry for this inconvenience.
Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Good bye

What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

Best Buy/Shopkick Customer Service FAIL

Over the past week, I made two major purchases in your store, totally more than $1400 in sales. I am a regular user of Shopkick and to say I'm frustrated is an understatement.
I purchased a computer on 4/19 for $900 from a knowledgable and helpful sales associate, but was not awarded the Shopkick points for this purchase, however. I contacted Shopkick who told me I needed to "return" the product to the store to have the points loaded onto my account. I did this on 4/23, and it still didn't work. I contacted SK again. They said they couldn't do anything if it wasn't run correctly through your store.
I AGAIN drove the 1/2 hour to your store to get this straightened out. They reran it as an "exchange" because I couldn't return a return. Still, the points were not awarded. Now Shopkick is telling me that because the total on my exchange slip is showing $0, that they can't award me the points. They also indicated that it's Best Buy's fault that this is happening, which is even more frustrating.
I am at wit's end, because I'm owed over 2000 points on my shopkick account for this purchase, which is the equivalent of getting about a $10 gift card! I've now spent more than an hour and a half of driving, as well as time on the phone/email with your store and with Shopkick, to straighten this mess out. They said there is nothing more they can do, so I tried emailing Best Buy for help. Then YOUR customer service told me to drive BACK to the store to have them rering the purchase AGAIN! This is not only frustrating - it's INFURIATING! At this point, it's the principle of the issue -- you mean to tell me that NO ONE at either Shopkick or at Best Buy can help to make this right in some way without me having to waste more of my time??? Horrible, horrible customer service.
Please help!

Hello JennyLynn,
I’m sure all you want is your Shopkick points, so it’s truly regrettable to hear you’ve been led around on this wild goose chase when trying to resolve this on your own. I can imagine how confusing this would be, and I apologize for any frustration this may have caused.
As you may be aware, in order to receive points, your Shopkick account must be attached to your purchase at the register. After reviewing the original purchase from 4/19 using the email address attached to your forum profile, it seems your account wasn’t attached. This could explain why Shopkick referred you back to us to return the purchase and re-ring it in order to receive the points. However, as we merely did an even exchange and not a return and repurchase, the total purchase price appears as $0.00. As such, Shopkick wouldn’t recognize the purchase, and this could explain why there weren’t any points awarded.
As I realize this experience has been far from ideal, I’ve sent you a private message to discuss the options we may have available to us at this time. In order to read this message, please log into the forum and click on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Customer Service Fails Again

I'll start by saying my experience with Verizon customer service has never been stellar. Last year in (July 2012) my iPhone 4 died in a horrible gatorade accident. I did not have insurance, so I added a line to my family plan and got a new iPhone 4S. I made absolutely sure to get insurance on the phone because of what happened to the old one. The new iPhone was added on the new line because that's what they (the Verizon store employee) said they had to do. They then immediately transferred the iPhone to my phone number.
Fast forward a little over a year.... Today I dropped my iPhone and now no one can hear me on it. I thought, "no problem, I have insurance". Not so fast. Apparently, the insurance stays with the line, not the phone. So I've been paying for insurance on a six-year-old basic phone that my youngest son uses because it is the one that is uses the line that was insured.
Okay, Verizon. Listen up. We (customers) do NOT insure our phone lines, we insure our phones. That seems like a no-brainer to me. My insurance claim was rejected because the phone is not on the original line. Seriously?! Now, I have to wait three day business days to find out if the insurance can be switched over to the phone that was actually insured in the first place. Three days without a working phone before I even find out if I'm eligible to get a replacement phone with the insurance that I have been paying for over a year. The lines are on the same account. I am the account owner. The ESN (or whatever you call it) matches. What is the problem?
This is not customer service. This is customer hassle. I am (once again) not a happy customer.
Here is how it should be: A phone breaks. You have insurance. You get your phone replaced. Happy customer.

I agree with you hardinh. If you have insurance, you should have a replacement once a claim is filed. I'm sorry for this entire situation and I know we will get it resolved. If we can match the date you added the line and the insurance on the same day I'm sure we can help you. Please keep us posted and if you need any assistance with this please send us a private message with your name, mobile number and a contact number. Its about time you received stellar customer service.
KinquanaH_VZw
Follow us on Twitter @vzwsupport

Deployment of custom services fails

Hi All,
We have created an interface which has amongst others a Provider and a Requestor ABCS. We harvested it successfully to the Lifecycle Workbench (we are not using OER). During harvesting we provided the actual path of both the composite.xml files (Requestor and Provider) in the HarvesterSettings.xml (used the default annotations, no extra annotations for the transport adapters were created). We presume that the composite.xml files can reside anywhere in the local file system of the AIA Workstation and do not necessarily have to be placed in a specific folder(We copied both the Requestor and the Provider project folders created by JDeveloper and copied then in a folder called ServiceConstructor inside AIA_HOME). From the LifeCycle Workbench we generated the Bill of Materials(BOM.xml) and successfully exported the BOM.xml and placed it in the machine running the AIA workstation. Again we presume that BOM.xml can be placed anywhere in the AIA Workstation. The respective arifacts were copied to the AIA_HOME/aia_instances/$INSTANCE_NAME/AIAMetaData as mentioned in the document (not sure if this needs to be done manually or if we are doing it wrongly).The we created the deployment plan. The generation of the deployment plan file went fine but we suspect that the plan was not generated correctly. Please see the extract from the file below.
<Configurations>
<EndpointConfigurator target-server="pips.Test" dir="${AIA_HOME}">
</EndpointConfigurator>
<UpdateMetadata wlserver="pips.Test" >
<fileset dir="${AIA_HOME}/AIAMetaData">
<include name="AIAComponents/ApplicationObjectLibrary/optima/**" />
<include name="AIAComponents/ApplicationConnectorServiceLibrary/optima/**" />
</fileset>
</UpdateMetadata>
<ManagedServer wlserver="pips.Test" action="shutdown" failonerror="true"/>
<ManagedServer wlserver="pips.Test" action="start" failonerror="true"/>
</Configurations>
<Deployments>
<Composite compositeName="ProcessAsyncThirdMediatorProcessoptimaProvABCSImpl" compositedir="*${AIA_HOME}null*" revision="1.0" wlserver="pips.Test" action="deploy" />
<Composite compositeName="ProcessinvoiceoptimaReqABCSImpl" compositedir="${AIA_HOME}\ServiceConstructor\ProcessinvoiceoptimaReqABCSImpl" revision="1.0" wlserver="pips.Test" action="deploy" />
Then we went ahead and deployed it. However the deployment failed with the following
java.net.MalformedURLException: For input string: "${pips.Test.server.soaserverport}" (see bold text in the deployment plan)
In Lifecycle Workbench we gave "Test" as the Project code.
Also, if someone would please provide some pointers for the filling up the following fields in service constructor wizard:
Product code (does this have to be the same as the project code in Lifecycle Workbench )
Application Name (does this have to be the same as the project code in Lifecycle Workbench )
Application ID
Application Short Name(does this have to be the same as the project code in Lifecycle Workbench )
Also we are not sure where the source code of the project created using the ServiceConstructor has to be kept? Please advice.
Any help towards resolving this is tremendously appreciated.

thank's a lot for answers
when i edit the the sun-ejb-jar i have this :
<?xml version="1.0" encoding="UTF-8"?>
<sun-ejb-jar>
<enterprise-beans>
<name>ClientAdr</name>
<unique-id>1077496070</unique-id>
<ejb>
<ejb-name>Adresse9</ejb-name>
<jndi-name>ejb/Adresse9</jndi-name>
<pass-by-reference>false</pass-by-reference>
<cmp>
<mapping-properties>pcImpl2/moduleComp4/info/Adresse9.mapping</mapping-properties>
</cmp>
</ejb>
<ejb>
<ejb-name>Client9</ejb-name>
<jndi-name>ejb/Client9</jndi-name>
<pass-by-reference>false</pass-by-reference>
<cmp>
<mapping-properties>pcImpl2/moduleComp4/info/Client9.mapping</mapping-properties>
</cmp>
</ejb>
<pm-descriptors>
<pm-descriptor>
<pm-identifier>SunONE</pm-identifier>
<pm-version>1.0</pm-version>
<pm-class-generator>com.iplanet.ias.persistence.internal.ejb.ejbc.JDOCodeGenerator</pm-class-generator>
<pm-mapping-factory>com.iplanet.ias.cmp.NullFactory</pm-mapping-factory>
</pm-descriptor>
<pm-inuse>
<pm-identifier>SunONE</pm-identifier>
<pm-version>1.0</pm-version>
</pm-inuse>
</pm-descriptors>
<cmp-resource>
<jndi-name>jdo/OraclePm1</jndi-name>
<default-resource-principal>
<name>olivier</name>
<password>poiiop</password>
</default-resource-principal>
</cmp-resource>
</enterprise-beans>
</sun-ejb-jar>
where is the place to copy what you tell me please ?

Azure Cloud service fails when sent large amount of data

This is the error;
Exception in AZURE Call: An error occurred while receiving the HTTP response to http://xxxx.cloudapp.net/Service1.svc. This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being
aborted by the server (possibly due to the service shutting down). See server logs for more details.
Calls with smaller amounts of data work fine. Large amounts of data cause this error.
How can I fix this??

Go to the web.config file, look for the <binding> that is being used for your service, and adjust the various parameters that limit the maximum length of the messages, such as
maxReceivedMessageSize.
http://msdn.microsoft.com/en-us/library/system.servicemodel.basichttpbinding.maxreceivedmessagesize(v=vs.100).aspx
Make sure that you specify a size that is large enough to accomodate the amount of data that you are sending (the default is 64Kb).
Note that even if you set a very large value here, you won't be able to go beyond the maximum request length that is configured in IIS. If I recall correctly, the default limit in IIS is 8 megabytes.

Customer services failing to resovle fault

Hi
I'm struggling somewhat this month with a landline fault. The nature of the fault is that there is simply no response or dial tone from the line, with a variety of equipment, old and new. Everything worked fine until the fault, no problems or signs of problems.
The real problem is with response to the fault.
10/05 The line went down.
11/05 I reported the fault and was told it would be fixed by 16/05. I heard absolutely nothing further on this.
16/05 I phoned BT again, and was told the fault "was never escalated" and would be forwarded to BT engineers. I received an email claiming the fault would be fixed by 24/05.
22/05 The fault was changed to "resovled" despite nothing happening, but in good faith I waited until the 24/05 and still had nothing changed.
Earlier today (25/05) I phoned again, and despite continually pointing out to the advisor that I had made exactly the same call on 16/05, a seemingly identical report was made, with me now having to wait for 31/05, a date I fully expect nothing to be actioned by.
I feel like the advisors have had no feedback with the engineers, and I certainly haven't, and there is zero confirmation of whether any work or testing is actually taking place. I don't understand why my case wasn't escalated to begin with, and why no engineers have been in contact with progress or to test the line at the property.
Is there no better way to track down exactly what steps have been taken on my account? Since I am receiving absolutely no information, and being forced to make the same report over and over.
Nick

A cursory glance at the cabinet where the lines come into my apartment building (its in our meter cupboard) and the row where my connection is/was (I was nice nough to talk to the BT engineer who installed our line) shows it is now an absolute mess of wires, clearly this has something to do with the problem?
All I want is someone to arrange an engineer to come to the flat, I can't seem to even get that far without being given the runaround.
Nick

Verizon to big?, customer service lacking

Customer Service run around - Has Verizon gotten too big, to big to handle the customers. I did a Verizon Edge contract on to lines that were eligible for upgrades. I received the phones on December 27th and went to the store with the phones. The phones I received were the iPhone 6 and 6 Plus. I asked if I could get both lines with 6 Plus and the rep at the store suggested I send them both back to iPhone 6 and 6 Plus to receive both gray iPhone 6 Plus, due to no restock fees. I called customer service and they sent a return label, I asked how long would it take and the reply as soon as they see the shipping label you can get your phones. Well it has been down hill from there. I sent the phones in on January 5, 2015. I followed the tracking number and the warehouse received them on the January 15, 2015. Now in between time I call customer service and they claim they have no tracking number, go thing I made a copy. I was told I can go into the store and get the new phones. I did and the store told me sorry I am under the Edge contract. I call customer service again and this time I was told I had to wait until the end of my billing cycle. Now which is another 12 days. I did and to no avail, I call customer service, I chatted on line to customer service and I have been on facebook with customer service, and I get it will be 24 hours. I spent the next 5 days on the phone trying to get this corrected and every time I get, it will be 24 hours. I even received a phone call stating it is fixed, which when I longed on line it wasn't fix and I called back to hear, it will be another 24 hours. Today is the 31st and I call once more and explain the whole situation all over again, well sir we will expedite it and it will be 3 to 5 days WHAT???? another 3 to 5 days!!!!! I have asked to speak to a supervisor and was told "I will e-mail him" - no calls. Meanwhile my account has been charged additional $190, over my normal bill. I took the advise of the store clerk and the on-line rep, no problem just send them back and we will get you your iPhone 6 Plus's you have been with Verizon for 6 years you are a good customer. It has been 35 days from the start of the return and I have lost $120 in trade in for both my iPhone 5s and my bill is $391.00 - this has gotten expensive and drawn out. How do you fix customer service?

Verizon is by far the worst company I have ever had to deal with and we were customers since before when it was All-tel (a great company btw). Every time you call with a complaint or a dispute about a bill they make it seem like you are getting your issue resolved and then boom- next bill some new **** charges that don't even make sense. Furthermore, they got a family member of mine to accept a tablet under false pretenses. She understood the deal with her new phone was a free tablet and she thought that meant free! Well, no there was a $35 registration fee. A $10 activation fee and a one month prorated fee, which once all was said and done and you add in taxes and surcharges, the bill was over $50 higher. She never even opened the box and when she went to return the device saying she only took it under the false pretenses, they wanted to charge a $70 **** restocking fee! This company is the worst ever. I have already pulled 2 of 4 of my phones and can not wait until my contracts are up for the other 2 and be rid of this crap for good! And I haven't even gotten started on the service in my area!!!!!

EE - Worst customer service ever

Ever since I've joined EE i've struggled with network connectivity both for calls and data. Numerous occasions i've contacted EE Customer Services to try and fix my issues and still they exists. The latest installment of frustration from EE came last week when I spent 90 minutes on the phone being passed around from department to department. Everyone who I have spoken to has been unable to help. 80% of my working day my phone is unable to make calls! Its got to the point where I am now paying for a service that I can not use. Over 15 days ago I logged a complaint with EE via the web service. I received an automated acknowledment that stated I should receive a response from someone in complaints. To this day I have not! I was also promised a call back from an escallation manager on the 27th October 2014 and we are now onto the next day and still no response. The customer service and communication that goes on at EE is appauling. I work for a company that is big on customer service and if I lacked in communication what EE employees do I would be out of a job. EE adverts are very mis leading, super lighting speeds and good coverage is really not the case. Im at the point now where I feel I am within my rights to cancel my contract because EE are not providing me with the service that they are contracted to. I've requested that this should be done without me paying an early settlement charge. However EE are not willing to do this. They would prefer to keep me unhappy. I would be grateful for any information on my rights to cancell the contract, compensation etc etc? ThanksCraig

EE stands for exsasperating experience!!!!!!!!I broke my phone a week ago and all i need from EE is my proof of purchase, I was told wenesday they would post it to me as the cant email it? Why ?Two days later still no proof, so went into watford EE shop to see if they can print it off.Oh no we cant do that because you bought the phone online.Phoned EE again and was told they can email it out , but only to the Watford EE shop.back i went watford EE were they seemed most surprised that this could be done. They gave me the email i then had to call EE on my mobile ( evidently the shop cant phone customer services?) they sent proof of purcahe . shop printed it out , happy boy.got home nad all they have printed is the email and not the attachments ie proof of purchase whih is what i need!!called EE to explain and i have to go back to shop. Why cant they just email it to me the customer. it is my contract!!SSo one week and still no phone Well done EE as soon as my contract expires im off to vodaphone.

70/35 VERY SLOW... BAD CUSTOMER SERVICE.. "N" ROUTER

Wow!!! Talk about the worst customer service in the world they out did Sprint. This is day 6 on the phone going into the second hour on hold.. If you want Verizon.. Fios think twice because they have no customer service and just when you think you get to talk to management. The person on the line really just put you right back where you started. Back to the holding game again, just to talk to another untrained person who can't help you either..
Now the problem..
It all started when Verizon offered me the 70/35 internet speed and asked me to renew my contract for additional 2 years, so I did. 2 weeks ago my "new" speed got activated and everything has just gone terrible from that day. The "70/35" speed is now down to "Download - 0.37Mbps/ Upload - 24 Mbps".... I been calling technical support for the past 2 weeks for SLOW speed. So I went through all the troubleshooting and resetting network and all those nonsense that DID NOT HELP ME AT ALL.
So finally all the technical support reps told me to GO and and pickup a "N" router from the Verizon Experience store AT NO CHARGE.. and this should resolve my speed issue.
So I went to the Verizon Experience store,
At the store the "customer service rep/sales manager" approached me and the minute I said customer service/technical support sent me for exchanging my current router to a "N" router, she started getting very rude, and said "customer service is lying and does not know what they're doing", and I must pay for a "N" router to get the 70/35 speed Verizon offered me and yet again she told me to call "customer service / technical support" to send me the "N" router.
SO PLEASE WHOEVER IS IN CHARGE OF COMPLAINT DEPARTMENT PLEASE HELP AS I AM GETTING VERY FRUSTRATED AND I HAVE NEVER EXPERIENCED THIS KIND OF CUSTOMER SERVICE SINCE I HAD VERIZON FIOS FOR THE PAST 4 YEARS.

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

Complaint - Customer service lied to me

Now that Verizon finally has a reasonably priced single plan, I decided to have my son and his wife and my daughter get their own plans. I called Verizon customer service and told them that I wanted to separate our accounts on the first day of my new billing cycle (January 10). I knew that if they separated the accounts during the old billing cycle, the total cost would be a lot more.
The customer service representative told me that she would set the order up so that the separation would occur on January 10. My billing cycle ends on January 9th. I called in about January 5th. The customer service representative told me to be sure and have my son and daughter call in ahead of time, so that things would be ready for the change to happen on the 10th.
After talking to the customer service representative, I sent emails to my son and daughter telling them to be sure and call in before the 10th, so that the accounts could be separated. They emailed me back saying that they had done that.
This week I got my bill and to my surprise they had separated the accounts three days before the end of the billing cycle. This meant that we now had three bills that totaled about $400, when our normal bill was about $260.
I thought no big deal, I'll just call Verizon and get the bill straightened out. I've tried to do that twice and both times I get a customer service rep who pleads ignorance and says that they can't do anything to correct the bill.
This is ridiculous. I did what the customer representative told me to do and was assured that the change would happen correctly. Verizon did something different than what I was told they would do. Now Verizon won't take accountability for lying to me.
I've been a Verizon customer for fifteen years. I've paid them thousands of dollars. I've recommended their service. Now it looks like I'm going to have to take my business else where. They'll get a extra $150 out of me for last month, but they'll lose my future business and my future recommendations.

There are multiple reasons here why your combined bills may/will be higher than your old bill which may not necessarily have anything to do with splitting the accounts 3 days early.
As it is, I don't see how splitting the lines early would have ANY effect on the new bills.
1 - when the new accounts are created for the lines being split off, they will not necessarily have the same bill closing date as the original account. Each NEW account could very well have a partial month AND a full month of service on their first bill regardless of when the split took place.
2 - you are not cancelling a line, but instead someone else is taking it over. You should receive a partial month credit on YOUR bill for the days between the split and the end of your billing cycle. Verizon does not pro-rate the final bill for "cancelled" lines, but I believe they do so for "transferred" lines.
3 - separate accounts each with their own data allowances will usually be higher than 1 account with the same number of lines on it. This is due to each account having to manage their own data allowances instead of 1 pool to pull from.
For example:
3 lines on one account with 15 GB of shared data = 3 x $40 = $120 + the current rate of $100 for 15 GB of data = $220 + taxes/fees
3 lines on separate accounts, each with 4 GB of data = 3 x $40 = $120 + 3 x the current rate of $70 for 4 GB($210 total) of data = $330 (If you bump up the data allowance to the 10 GB level for $80, then you are even $30 higher)
YES, it is MUCH cheaper to have multiple lines on one account than multiple accounts with 1 line each.
4 - If any employee discounts were being credited to the original account, the new accounts would not get them. The new account owners would have to first apply for any employee discounts which they may be eligible and it may take 1-2 billing cycles for those discounts to take effect.
5 - I am not aware of how much you are paying for your 15 GB of data, but the current rates for data MAY be different than the rates available when you selected you monthly data allowance.
I am sure there are other reasons why the combined bills may be higher than your old bill, but those are the ones which quickly jump into my head, NONE of which have anything to do with the date the "split" took place.
Regardless, I can't imagine any reason why the date of the split NOT being on your bill closing date would have any effect on increasing the bill, but I suppose it would have been nice for it to have taken place on the date you were told. Not necessary, but nice.

Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Store rep signed me up under the wrong plan and no one in customer service has fixed it in over a month

I was bait and switched. I signed up under the pretense that I was getting the promotional rate of 40gb/$150 that was scheduled to end on November 5 2014.
I walked into a Verizon wireless store on November 4th with the intent to trade in my iPhone 5s which I was offered $350 trade in value and port over 2 of my lines with T-Mobile under the Verizon promotion. Once I was approved and offered my trade in I was told that the phones I was seeking to purchase from Verizon was not in stock and needed to be ordered, and delivered separately with the iPhone 6 being shipped out November 14 and the iPhone 6+ shipped November 21. Thomas, the Verizon wireless sales representative, also informed me that for me to get the promotional rate I would have to open the account with an active line before the 5th or I wouldn't be able to get the promotional rate since the phones would be delivered past the promotional date period. The sales representative insisted I should add an iPad that was in stock at the store and I could leave the store with an active account and once my phones were delivered I would be all set to go with my promotional plan and devices. I had no need for an iPad but decided it was worth getting for the sake of the promotion.
ON November 14 I recieved via FedEx a package containing not a iPhone 6 as promised, but a iPhone 6+. I called Verizon to activate the phone that was ported to my personal phone number, and didn't have my iPhone 6 that was set to port my out of state business line and cancel service with T-Mobile on the 14th of November. To say the least I was extremely upset for which I had no means of recieving business calls from North Carolina while I live in Florida. At that point I asked the Verizon customer care representative I had on the phone to see if they could see if there was a store that had the iphone 6 I ordered in stock so that I an could have a business phone the same day. He found a store that had it in stock and it happened to be the store I originally signed up at. I was told that it was in the color and storage capacity I had originally ordered and that I could pick it up at the store to complete my purchase with Verizon. Again, for the sake of having a business line I ran to the store and spoke with Thomas and explained the mix up. upon moving forward I was informed that they had an iPhone 6 in stock with the capacity I had requested but not the same color I had ordered. At that point I didn't care I just needed a phone and proceeded to activate the phone he had in stock And ported over my business line.
After recieving a text from Verizon that I had consumed all of my data just days after I recieved my phones I called Verizon 611 from my phone and spoke to a customer care representative named Fallon, which informed me I was set up on the wrong plan and that she see's the notes that Thomas notated that I was subscribing for a 40gb plan and that she was going to send a request I D # [removed] form to make the corrections and that there was no need for me to cancel service as I was within my cancelation period, again she insisted that there was no need to cancel and that the request would be granted and she would be calling me once my billing cycle reset and the corrections were made and she would credit my account based on the promotional rate. I NEVER RECIEVED A CALL FROM FALLON! Not even to be notified that the request was denied! I came to realize later in December when I recieved a $1200 bill that this wasn't resolved. I called customer service again and spoke with a gentleman that explained the request was denied and that this will be resolved after I explained what transpired. He assured me that he was going to expedite another request and he would be in contact with me within a few hours....... I'm still waiting for his call as well!
I called again several times in the past few days and have spoken to several supervisors that promised to resolve this matter and call me back promptly........ Again, no one has called me back!
December the 8th I spoke with a supervisor named Victoria which assured me she would get this resolved within the next 24 hours and gave me her direct number to reach her if I didn't hear from her [removed], again I haven't heard from her yet and I've made several attempts to reach her at her direct line to no avail.
December the 9th I spoke with supervisor named Mike employee #[removed] in the Seattle call center, he appoligized for the mix up and that no one has called me back and that he would handle this matter and get back to me today December 10th....... Again no call..... I have spoken to 3 people today all which have made promises to call me back today within a few hours and none that have. I just got off the phone with a supervisor named Vanessa Jentfield at the Chicago call center and saw all the notations and assured me that there is no reason why this shouldn't be corrected and that she would be calling me back tonight or tomorrow. I will be sitting by the phone unless Verizon wireless decides to disconnect my service for non payment of $1200+.........
I have filed a complaint giving a detailed explanation of what has transpired with the FCC as well as the FTC, my next step is to file a small claims lawsuit tomorrow morning with the state of Florida and see if Verizon finds a way to contact me then,I guess I will just have to wait and see.
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It was a good idea to file a complaint with the FCC, someone from Verizon will contact you by phone in an effort to resolve your issue. I wouldn't suggest small claims court as they have not done anything illegal, (just bad customer service) and their contract with you is usually upheld, which in this case is not for the plan you want. The person contacting you likely has a little more pull, as the call centers can only uphold the written customer agreement made.

Anyone know who I can file a complaint with about customer service agents giving wrong information

I am a fairly new customer with Verizion and I have been having THEEE WORST time with simply cashing in on a offer that was offered to me! I want to file a complaint on the representatives that have sent me into the store on blank missions and also about the store representatives that did not help or show any empthathy what so ever. I am to the point of cancellation at the price of $700.00 for two lines of service but I will pay. This is how disapointed I am with my service. I came over from SPRINT under the impression I would at the very least have better CUSTOMER SERVICE if not BETTER PHONE SERVICE. This has not been the case and no one at VERIZION TAKES OWNERSHIP. I am in Human Resources/ CUSTOMER SATISFACTION at (removed) and I am also on the Board of Directors for (removed) and if any of these things would have gone down with my reps they would be reprimanded. I am completely disguested with the miscommunication I have experianced as well as how the leadership staff has handled this situation. I am problably going back to SPRINT and paying the cancellation fee with VW due to dissatisfactio if things do not start to look up.
Private info removed to protect privacy.
Message was edited by: Admin Moderator

mzkwht13 - You'll need to send a Follow request (located in the upper right-hand corner on their page) to AntonioC_VZW that they'll have to accept. They, in turn, will need to send you a Follow request that you'll have to accept. Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

Customer service failed, wrongful sent collection

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