Customer services failing to resovle fault

Hi
I'm struggling somewhat this month with a landline fault. The nature of the fault is that there is simply no response or dial tone from the line, with a variety of equipment, old and new. Everything worked fine until the fault, no problems or signs of problems.
The real problem is with response to the fault.
10/05 The line went down.
11/05 I reported the fault and was told it would be fixed by 16/05. I heard absolutely nothing further on this.
16/05 I phoned BT again, and was told the fault "was never escalated" and would be forwarded to BT engineers. I received an email claiming the fault would be fixed by 24/05.
22/05 The fault was changed to "resovled" despite nothing happening, but in good faith I waited until the 24/05 and still had nothing changed.
Earlier today (25/05) I phoned again, and despite continually pointing out to the advisor that I had made exactly the same call on 16/05, a seemingly identical report was made, with me now having to wait for 31/05, a date I fully expect nothing to be actioned by.
I feel like the advisors have had no feedback with the engineers, and I certainly haven't, and there is zero confirmation of whether any work or testing is actually taking place. I don't understand why my case wasn't escalated to begin with, and why no engineers have been in contact with progress or to test the line at the property.
Is there no better way to track down exactly what steps have been taken on my account? Since I am receiving absolutely no information, and being forced to make the same report over and over.
Nick

A cursory glance at the cabinet where the lines come into my apartment building (its in our meter cupboard) and the row where my connection is/was (I was nice nough to talk to the BT engineer who installed our line) shows it is now an absolute mess of wires, clearly this has something to do with the problem?
All I want is someone to arrange an engineer to come to the flat, I can't seem to even get that far without being given the runaround.
Nick

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    LITERALLY 12 CALLS LATER . . STILL NO CHECK!!!  Check your back ground records on this acct. #{edited for privacy}
    RIDICULOUS~~  literally crazy to have to constantly call and call and get what I believe to be the run around for a measly $66.  
    The TRUE FACT is if I OWED VERIZON this I would be change surcharges, and interest and late charges and anything else they could think of!!  I keep telling whomever I speak to everytime that I SHOULD BE CHARGING FOR MY TIME AND EFFORTS in collecting what is due to me . .
    @17% I would (should) be credited or at the very least PAID out interest of $78.54!
    I have never had this kind of  CONSISTENT POOR QUALITY of service from anyone or company.
    The sad part is that I would not want to  promote an organization with such poor quality  . . AND I LIKED VZN, even have a wireless acct!!  (which they said they could not credit due to being a separate entity -CRAZY)

    Hi sinasue,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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