Customer Service/Service Management Issues

Could anyone suggest me that where can I create the Customer Service/Service Management Discussions?
I hope it will be in Enterprise Asset Management, if not please guide me.
Anandkumar KS

Hi Anand,
Yes, use below link to post EAM related questions
Enterprise Asset Management (SAP EAM)
regards,
santosh

Similar Messages

Services Control Manager Issue

Hello All,
The other day I rebuilt a computer here using my automated, sysprepped build(which always works), and then I ran my migration script that does a number of things, one of those things being a netdom renamecomputer operation. When the portion of the script
got to the rename computer part, I received the following error:
The attempt to open the service control manager on COMPUTERNAME
failed with error 1818. Unable to determine if the Certificate Authority
service is installed.
I've never seen this before. Permissions on the services control manager are fine, and I even rebuilt this box twice to see if something got botched in the image process but to no avail. I've tried to research this as much as I can and I can't come up with
anything. If anyone could shed some light on this, it would be much appreciated!
SIDE NOTE: Does anyone know why when deploying a Windows 7 automated build, once completed, the image doesn't always have File and Printer Sharing enabled in the Firewall? I've noticed inconsistencies with this when building out machines
with my image and I don't understand why.
Thanks!
Ron

Figured it out. Oddly, Netdom.exe was not a part of this particular Windows 7 OS-- why, the world will never know. I copied down the the .exe from a machine that actually had it to system32 on the machine that did not have it and presto-- netdom renamecomputer
worked like a charm. I came to this conclusion by running the netdom renamecomputer command locally on troublesome machine rather than remotely and the error message was much more telling(saying that it didn't recognize 'netdom' as a command).
Cheers!

Issue in setting custom identity service for soa 11.1.1.4

Hello,
I am facing issue in setting custom identity service for soa 11.1.1.4
It is not picking up the implemented UserManager (in custom IDM) implemented via ServiceProvider and IdentityStoreService.
This is configured in jps-config.xml
The same setup was working in soa 11.1.1.2
I believe there is a change done in JpsProvider in bpm-service.jar to authenticate via default login context from oracle.security.jps.internal.jaas.module.authentication.JpsUserAuthenticationLoginModule
If my uderstanding is correct,
Please guide me in implementing custom identity store and services for bpm services for soa 11.1.1.4
Tried various work arounds but no luck.
Thanks
Bala

Hi...
Can u tell me how did u set up custom identity service for 11.1.1.2 ?
Thanks

Open letter to Verizon Wireless Management and Customer No-Services

After more than 10 years as a customer of Verizon Wireless, I have recently encountered several situations that have caused me to begin the process of changing my service provider to another company. Verizon has "zero" loyalty or appreciation of its existing customers; they have poor, and in one particular case, rude customer no-service representatives and policies.
I purchased a new smart phone for my college daughter. Of course, activation of this new phone required the purchase of a data plan, even though she doesn't need or intend to use data services. (That's fine; I was aware of this cost even though I believe it to be over-priced). In addition, they also required a $30 fee for signing a new contract. Seriously? Are you kidding me? A fee for the "privilege" of signing a contract with the big, powerful, arrogant Verizon? I don't want a contract in the first place; it is Verizon that wants the contract. They should pay me for signing a contract. I could understand a fee for a new account setup (not really, but it makes a little sense) but a fee for an existing multi-line, long-time customer where the paperwork is nothing more than a mere mouse click of the "I Agree" button?
So, the daughter gets her new phone with 24 months of data (for the low, low price of 25 months.... yea right). We take her old phone, which she has had for several years, and decide to use it on another of the lines in our family plan because it has a qwerty keyboard. Now, I learn that I have to sign up for a data plan to use this old phone on a different line. This phone has been in service for several years with no data plan but now I have to have a data plan to use it? What the **** ??? I only wanted to use the phone for voice calls and a few texts. I have no need for data. This phone, an ENV3, is not well suited for data services anyway. (No, I won't be using this old phone after all.)
Companies such as yours dream up junk fees; this one amounts to $1.25 per month additional revenue. They do this as a way of increasing revenue while advertising a lower price, ie advertise $30.00 per month but actually charge $31.25. I suppose they all pat themselves on the back and start counting all the new-found money. The management is so stupid and arrogant that they do not realize what the long-term impact could be. In this particular case, the end result shall be the net loss of $250.00 per month in revenue. I know that you don't care; that is painfully obvious and clear.
Well Mr. Verizon, you may consider this to be my official letter of resignation. Consider me gone, done, history. I don't need you, your arrogance, or your over-priced services. I currently pay nearly $250/mo to your company for six phone lines, four of which are "very lightly" used for calls and and a few text only. Personally, on my line, I do nothing but make and/or receive an average of two 3-minute calls per week. I put up with a lot of crap making my money; I do not have to tolerate any when spending it. I WILL be taking ALL my business elsewhere. Four of my lines are currently month-to-month with no contract. I will be moving these to another provider in the coming week. The remaining ones will be moved upon expiration of their respective contracts.
Cheers

Verizon has no obligation to respect your "loyalty." They do, however, have an obligatory fiduciary duty to their investors, hence the "upgrade" fees, "line access" fees, "regulatory recovery" fees, data plan "repuirements", and data caps, none of which are intended to buy YOU anything. They are assessed primarily to provide profits to them and dividends to their investors, along with a source of capital expenditure for their network expansion whose sole purpose is to attract more customers to provide more revenue streams to meet their aforementioned fiduciary duty to serve their executives and investors ever greater profits and dividends. And in this country, that is ALL this wireless game is about. EVERYTHING else, be it customer service, value of service, loyalty or anything else, is secondary.
And you think other carriers are any different? Nope. They all are in this for the exact same game, however they choose to play it, plan for plan, fee for fee. Sure, details differ, some plans might look more appealing and for some, prudent shopping around might even net some nominal cost savings, but all in all, they pretty much charge the same fees and require the same data plans, because that's where the big bucks are, and one way or another you will pay them or you will do without (which might be a blessing in disguise).
I personally don't like this any more than you do, and I would favor strong federal regulatory oversight much as they have in Europe Latin America and Asia, along with homogenized network infrastructure which stimulates competition by allowing easy interoperability of phones and devices irrespective of carrier, but I fear it will be a cold day in hell before we ever see the likes of that here. According Republican thinking, that's just not the "American Way."

Adobe customer service wont adress issue with 3 month free trial activation code

I bought a Sandisk HDHC card from Fryes.It have an activation code for 3 free months freee Creative Cloud and /Lightroom.When I tried the code it was invalid.When I tried the online chat,they gave me a lot of ********.Will I get the 3 months or will I post this on every SOCIAL MEDIA SITE?.ADOBE NEEDS TO WISE UP!!!

Its an ADOBE advertisement with their name on it.Product has activation code with it and is still valid.Adobe WONT LIKE ME by the time its over.
From: ssprengel <[email protected]>
To: al conlon <[email protected]>
Sent: Monday, January 12, 2015 10:32 PM
Subject: Adobe customer service wont adress issue with 3 month free trial activation code
Adobe customer service wont adress issue with 3 month free trial activation code
created by ssprengel in Adobe Creative Cloud - View the full discussionI would call Fry’s about it, not Adobe. You didn’t pay Adobe, you paid Fry’s, right? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7090387#7090387 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7090387#7090387 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Custom self-service DC that utilizes floor plan manager DCs

I am developing a custom self-service DC that utilizes floor plan manager DCs. What is the best way for me to get the following DCs into my Local Development directory?
pcui_gp/xssfpm
pcui_gp/xssutils
ess/per
I want to build them locally before messing around with our DTR, track, etc.

Hi,
You need to sign up to get more information on Floor plan manager to OKP
Below are some of the direct links which are not free. You need to sign up.
https://websmp103.sap-ag.de/~sapidp/011000358700004848442004E.pdf
http://service.sap.com/okp
Hope it will help you.
Raghu

Problem in testing customer SDO service from Enterprise manager

I am trying to test customer SDO service( This is a built in service with SOA Demo) . While testing i face exception given below . There seems to be some proble in resolving data source soaDataSource. I have checked all configuration is correct. In JNDI tree also the SoaDataSOurce entry can be clearly seen. i have face similar problem with JCA Db adapter.
Any suggestion for this problem will be greatly appreciated .
Syed Naqvi
<Jul 19, 2011 10:33:09 AM IST> <Warning> <oracle.j2ee.ws.common.jaxws.JAXWSMessa
ges> <BEA-000000> <Exception while executing the business logic: JBO-27200: JNDI
failure. Unable to lookup Data Source at context jdbc/soaDataSource: Unable to
resolve 'jdbc.soaDataSource'. Resolved 'jdbc'>
java.lang.Exception: oracle.sysman.emSDK.webservices.wsdlapi.SoapTestException:
JBO-27200: JNDI failure. Unable to lookup Data Source at context jdbc/soaDataSou
rce: Unable to resolve 'jdbc.soaDataSource'. Resolved 'jdbc'
at oracle.sysman.emas.model.wsmgt.WSTestModel.invokeOperation(WSTestMode
l.java:575)
at oracle.sysman.emas.view.wsmgt.WSView.invokeOperation(WSView.java:381)
at oracle.sysman.emas.view.wsmgt.WSView.invokeOperation(WSView.java:298)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(Unknown Source)
at com.sun.el.MethodExpressionImpl.invoke(Unknown Source)
at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMetho
dBinding.invoke(MethodExpressionMethodBinding.java:53)
at org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMet
hodBinding(UIXComponentBase.java:1256)
at org.apache.myfaces.trinidad.component.UIXCommand.broadcast(UIXCommand
.java:183)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent$1.r
un(ContextSwitchingComponent.java:92)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent._pr
ocessPhase(ContextSwitchingComponent.java:361)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent.bro
adcast(ContextSwitchingComponent.java:96)
at oracle.adf.view.rich.component.fragment.UIXInclude.broadcast(UIXInclu
de.java:102)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent$1.r
un(ContextSwitchingComponent.java:92)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent._pr
ocessPhase(ContextSwitchingComponent.java:361)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent.bro
adcast(ContextSwitchingComponent.java:96)
at oracle.adf.view.rich.component.fragment.UIXInclude.broadcast(UIXInclu
de.java:96)
at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:475)
at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:7
56)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._invokeApplicat
ion(LifecycleImpl.java:765)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(L
ifecycleImpl.java:305)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(Lifecyc
leImpl.java:185)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:265)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run
(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecuri
tyHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.jav
a:300)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.help.web.rich.OHWFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.emSDK.license.LicenseFilter.doFilter(LicenseFilter.java
:101)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.j
ava:205)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter
(RegistrationFilter.java:106)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterL
istChain.doFilter(TrinidadFilterImpl.java:446)
at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter
.java:60)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterL
istChain.doFilter(TrinidadFilterImpl.java:446)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl._doFilt
erImpl(TrinidadFilterImpl.java:271)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl.doFilte
r(TrinidadFilterImpl.java:177)
at org.apache.myfaces.trinidad.webapp.TrinidadFilter.doFilter(TrinidadFi
lter.java:92)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.emas.fwk.MASConnectionFilter.doFilter(MASConnectionFilt
er.java:41)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:1
75)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.eml.app.AuditServletFilter.doFilter(AuditServletFilter.
java:179)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.eml.app.EMRepLoginFilter.doFilter(EMRepLoginFilter.java
:203)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.core.model.targetauth.EMLangPrefFilter.doFilter(EMLangP
refFilter.java:158)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.core.app.perf.PerfFilter.doFilter(PerfFilter.java:141)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.eml.app.ContextInitFilter.doFilter(ContextInitFilter.ja
va:542)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:31
3)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUt
il.java:413)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.jav
a:94)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:1
61)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:13
6)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsF
ilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationActio
n.wrapRun(WebAppServletContext.java:3715)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationActio
n.run(WebAppServletContext.java:3681)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
dSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppS
ervletContext.java:2277)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletC
ontext.java:2183)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.j
ava:1454)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)
Caused by: oracle.sysman.emSDK.webservices.wsdlapi.SoapTestException: JBO-27200:
JNDI failure. Unable to lookup Data Source at context jdbc/soaDataSource: Unabl
e to resolve 'jdbc.soaDataSource'. Resolved 'jdbc'
at oracle.sysman.emSDK.webservices.wsdlapi.dispatch.DispatchUtil.invoke(
DispatchUtil.java:260)
at oracle.sysman.emSDK.webservices.wsdlparser.OperationInfoImpl.invokeWi
thDispatch(OperationInfoImpl.java:992)
at oracle.sysman.emas.model.wsmgt.PortName.invokeOperation(PortName.java
:729)
at oracle.sysman.emas.model.wsmgt.WSTestModel.invokeOperation(WSTestMode
l.java:569)
... 79 more
Caused by: javax.xml.ws.soap.SOAPFaultException: JBO-27200: JNDI failure. Unable
to lookup Data Source at context jdbc/soaDataSource: Unable to resolve 'jdbc.so
aDataSource'. Resolved 'jdbc'
at oracle.j2ee.ws.client.jaxws.DispatchImpl.throwJAXWSSoapFaultException
(DispatchImpl.java:1012)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:803
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationW
ithRetry(OracleDispatchImpl.java:235)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchI
mpl.java:106)
at oracle.sysman.emSDK.webservices.wsdlapi.dispatch.DispatchUtil.invoke(
DispatchUtil.java:256)
... 82 more
<Jul 19, 2011 10:33:16 AM IST> <Warning> <oracle.adf.view.rich.change.MDSDocumen
tChangeManager> <BEA-000000> <ADFv: Unable to find matching JSP Document Node fo
r: RichShowDetail[UIXFacesBeanImpl, id=drqsd1].>
<Jul 19, 2011 11:17:54 AM IST> <Warning> <oracle.adf.share.ADFContext> <BEA-0000
00> <Automatically initializing a DefaultContext for getCurrent.
Caller should ensure that a DefaultContext is proper for this use.
Memory leaks and/or unexpected behaviour may occur if the automatic initializati
on is performed improperly.
This message may be avoided by performing initADFContext before using getCurrent
To see the stack trace for thread that is initializing this, set the logging lev
el of oracle.adf.share.ADFContext to FINEST>
m_connection-jpss nul

Thanks for the blog Salil.
What ever it is mentioned is already done in SOAMANAGER. Endpoints are available for the service.
Below is the Overview of the service:
Object Status:               Services: 1 / Endpoints: 1
Porttype Namespace:   urn:sap-com:document:sap:soap:functions:mc-style
Porttype Name:             YMTEST_WS
Internal Name:               YMTEST_WS
SOAP Applikation:         URN:SAP-COM:SOAP:RUNTIME:APPLICATION:RFC:710
Package Name:             $TMP
Ok, i have developed 2 web services. One web service in ECC 6.0, where Java stack not available so i provided CRM system Java stack address in the global setting and executed my ECC 6.0 web service which says "No endpoints are found for the Web service"
Following is the URL: http://tuasd06db.tuasw2k.tuaspower.com.sg:8000/sap/bc/srt/wsdl/sdef_YMTEST_WS/wsdl11/ws_policy/document?sap-client=220
The one web service which created in CRM 2007, i can test in the navigator, no problem with that.
Following is the URL:
http://tuasd06db.tuasw2k.tuaspower.com.sg:8002/sap/bc/srt/wsdl/bndg_DE7DA5BA0B3A93F1AF60001A64258BFC/wsdl11/allinone/standard/document?sap-client=220
You can find the URL difference btw the URL's. Do i need to publish the service in the service registry? I thought for testing it is not required.
Now all i have problem with the ECC 6.0 web service.
Cheers,
Madhu

Windows Server 2012 Login Issue "The User Profile Service service failed the sign-in. User profile cannot be loaded."

Whenever I try to login to our Exchange Server, I receive the following error:
"The User Profile Service service failed the sign-in. User profile cannot be loaded."
The issue affects more than one user.
Relevant Info:
Server Version: 2012 Datacenter
Exchange Version: 2013
The Exchange server is virtualized.
What I've tried:
1) Remote Desktop from a workstation on the network
2) Remote Desktop from Virtual Machine Manager
3) Connect via console from Virtual Machine Manager
4) Accessing the server via Computer Management and adding my user account to Allow Login via Remote Desktop
5) Creating a new user account for myself by copying the account of a user who can get in
6) Rebooting
I'd appreciate any suggestions.

Hi Aaron,
I would suggest you to check the event log .
Maybe this issue due to the permission of profile folder , please refer to the following link :
http://helgeklein.com/blog/2013/09/error-message-explained-user-profile-service-failed-logon/
Best Regards
Elton Ji
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

SERVICE CONTROL MANAGER

The Diagnostic Service Host service failed to start due to the following error:
   The account specifield for this service is different from the account specifield
   other service running in the same process.
   - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2014-05-07T19:04:21.030189900Z" />
<EventRecordID>555930</EventRecordID>
<Correlation />
<Execution ProcessID="868" ThreadID="5052" />
<Channel>System</Channel>
<Computer>PC001</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">Diagnostic Service Host</Data>
<Data Name="param2">%%1079</Data>
</EventData>
</Event>

Hi donm12,
Please offer us more information about the event ID, in your case it must your google related application or service can’t started, please contact your soft vendor for the
further help.
The third party similar issue article:
Troubleshooting ‘At least one service or driver failed during system startup’
http://networkadminkb.com/KB/a148/troubleshooting-at-least-one-service-driver-failed.aspx
I’m glad to be of help to you!
*** This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites;
therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure
that you completely understand the risk before retrieving any software from the Internet. ***
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Customer DIS-Service

"But where the store truly fails is as a store. Not everything in life is about bargains. It could make perfect sense to pay a premium in exchange for a useful customer service experience."
http://www.huffingtonpost.com/2013/09/20/best-buy-turnaround_n_3962408.html
June 14, 2014
Walmart did not have stock so customer drives 30 minutes out of his way to try Best Buy Wesley Chapel, FL.
Customer stands in front of a shelf of N300 routers holding the Installation Guide of a Netgear DGN2200V3.
Sale associate approaches offering assistance.
Customer begins explaining that he needs to find a replacement to his existing DGN2200.
Sales associate actually INTERRUPTS the customer with "any of these Netgear N300's will work for you."
Customer asks the sales associate to "stay with me- let me finish explaining" my concern/issue with finding a compatible replacement.
Sales associate listens carefully to a very detailed explanation of the customer's requirements and his concerns with choosing a COMPATIBLE replacement to the DGN2200v3 that will work with AT&T DSL not ATT U-verse but DSL, that the OLD model very prominently displayed this capability on the box and that none of these do so.
Sales associate then selects the WNR2000-100 for the customer assuring him that this unit is the best replacement for his existing DGN2200v3 'unless you want a faster N600?'
June 15, 2014
Customer opens his purchase and quickly ascertains this unit does not even HAVE a RJ11 jack. It is not a modem at all - it is only a router.
Customer calls Wesley Chapel Best Buy and sales associate John places order for the correct item shipping from corporate.
However, John says there is NO WAY to extend the return-by date of the original purchase. He was "real sorry" but the in-correct item MUST be returned within 15 days to receive a credit for the purchase- even though it was the previous Sales Associate's error, still in the original package, with receipt and in a sell-able condition.
Customer asks for a return shipping label since he can not guarantee he will be able to drive an hour round-trip sometime in the next 14 days simply to remedy the original sale associates choosing the wrong item.
John says that the local store can not issue shipping label but that he can transfer the customer to corporate and that THEY will be able to do so.
John attempts to transfer the customer but the call goes no where.
Customer calls back. John answers and successfully completes the transfer.
Customer spends 18 minutes on the phone with Shelby at corporate while she creates case #{removed per forum guidelines} and promises to email the customer a UPS shipping label to enable return of the item purchased from the Wesley Chapel store.
June 16, 2014
Customer travels to local library to spend the bulk of the day handling issues online that he is unable to do so from home because of the sales associates original error.
Customer receives email showing tracking of replacement order will arrive June 17, 2014 but NO return shipping label.
Customer calls Wesley Chapel and explains the bad shopping experience and current issue with the return label to working manager Tony. Tony uses the customer's name and phone number to look up the case number Shelby at corporate created on June 15th.
Tony apologized for the customer's inconvenience. Tony said that she could see that the email Shelby promised the customer on the 15th was just sent out on the 16th. That perhaps this is because it was a weekend. That the customer should try and check their email again around 5pm or perhaps tomorrow. THEN the customer might be able to finally print out that return label. The return label that John offered to the customer on the 15th. That Shelby promised on the 15th and now Tony was telling the customer to expect by 5pm or perhaps on the 16th.
Tony again stressed that she "was sorry" that Shelby should've given the customer that case number yesterday when it was create. That there was nothing SHE could from the local store since this case number had already been created that the customer just needed to call 888-Best-Buy, reference this case number and ask to speak with a manager and THEY will be able "rush" the customer's return label.
Customer gives the case number to corporate computer sales associate Krysha and asks to please speak with a manager. Krysha asks for and receives the customer's phone number associated with that case number.Krysha then asks for the customer's name with that case number and phone number.
Customer AGAIN asks to speak with a manager.
Krysha offers to do so, as soon as the customer would provide her with the case number, phone number and name of the customer requesting to speak with a manager.
Customer then asked to please speak with HER immediate supervisor. Krysha refused to do so. Krysha then refused to give the customer her extension, last name or employee id number. Customer ask for ANY WAY that he might be able to identify her further beyond just her first name when he called back in. Krysha said that she "was sorry" but she is not able to give any information like that to the customer.
Customer called 888-Best-Buy again and finally managed to get Cheryl Supervisor of Appliance Excellence on the line. With the case number Cheryl was able to determine that since she could not find any previous purchase from corporate there was no way the customer could ever receive a shipping label for the item that was purchase at the local store. Cheryl also told the customer that she was sorry. That Krysha should have transferred me to her supervisor when I asked. That Shelby should never have told me that she was going to send me a shipping label. That I just needed to speak to the local store to handle this return for the wrong item purchase due the sales associates error.
The customer explained that the manager of the local store is telling the customer to call corporate and that corporate is telling the customer to contact the local store. Cheryl rudely informed the customer that she is NOT corporate - she is supervisor of Appliance excellence, that she has NO ability to resolve this issue.
The explained that a good representative of the company, regardless of their title would attempt to figure a solution for the customer. Cheryl growing ever more belligerent ask the call progressed responded confidently that she was "NOT trying to figure out a solution SHE was TELLING ME what HAS to be done." (with a straight face and everything)
The customer attempted to explain the concept of customer service to Supervisor Cheryl and suggested that she could perhaps call the Wesley Chapel store, ask to speak to the manager Tony with the customer on the line and together we should be able to resolve this issue.
After a long hold the customer called Wesley Chapel store and again spoke with Tony. Tony now emboldened by her conversation with Cheryl basically told the customer to dis-regard what her sales associate John offered the customer on the 15th. To disregard what Shelby promised the customer later that same day. In fact- Tony explained to the incredulous customer he should even disregard what Tony herself had told the customer only an hour earlier.
That under no circumstance will a return label be sent to the customer. That it was the customer's sole responsibility to report to the store within 13 days from now with a re-sellable item and original receipt to be credited in the same way the purchase was originally made.
The customer explained why this was not acceptable to which Tony offered to extend the return by date by an additional 15 days so that the customer would have a whole 30 days to drive and hour out of his way to correct the sales associate's error. That since the item was originally purchased partially with a $20 gift card credit would be issued the same way.
The customer informed Tony that this was NOT an acceptable remedy. The customer asked for and received names and email address of the GM and DM from Tony. Still incredulous the customer reminded the manager Tony that this return is only for a $40 dollar item. That as a manager empowered to represent Best Buy to the best of her ability she is going to forever lose a customer and create a public relations enemy over a simple $40 credit. Tony unflinchingly informed the customer that he was welcome to call or email her General Manager or District Manager but that "they are going to tell you the same thing." She repeat this quote multiple times actually.
"They are going to tell you the same thing." I MUST return the item in the next 27 days or no credit will be issued and credit will ONLY come in the form of original payment if purchased partially with a $20 gift card, credit will be issued in gift card form.
The customer was not sure if Tony actually believes she has to power to tell her superiors what to do or if she was merely trying to convince herself that her supervisors would also display the same utter lack of concern for the customer that she does.
Personally, I am utterly disgusted at myself for ever choosing to become a 'customer' of Best Buy. I will NOT make this mistake ever again and promise to affect that same sentiment in as many other people as humanly possible.
Sincerely,
Just Another Ex Best Buy Customer

Hello stephmaps,
While the Netgear WRN2000-100 is an excellent router, I understand how it might not match your needs with the DSL you have set up. It sounds like we really missed the mark with your experience, especially with the complications arisen with returning the router and I’m sorry this was at your expense.
Worried, I looked into your account to see how I might be able to assist using your e-mail address attached to the forum. However, I have found your concerns have reached Dean on our Executive Resolutions team. He has been attempting to reach you to discuss this further, and at this moment, he will be your primary point of contact.
Please know that I have notified him that you are wishing to speak with him, and you should hear from him very soon.
Thank you,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Mapping of CRM Billing Document to GTS within Service Parts Management

Hello,
We are currently implementing Service Parts Management with GTS.
We would like to map certain fields coming from CRM Billing to the GTS Customs Document.
Does anyone know which BADI/user exit can be used to complete this mapping.
We have seen that to be able to transfer billing documents to GTS we need to activate Service Parts Management.
Further, how can we get the values for these fields into the customs documents , once these are mapped.
Which BADI, structures, tables are used for this?
Does anyone have a sort of data structuring model for the different fields in the customs document , on header and item level.
How fields are triggered. This could be very useful to have this kind of documentation for doing enhancements etc...
Now we are struggling with structures.
Thanks in advance
Regrds
Frank

Frank,
The key tables for the customs document are:
/SAPSLL/CUHD (header)
/SAPSLL/CUIT (item)
/SAPSLL/CORPAR (partners)
You can find additional tables in SE16 by search for table names that start with /SAPSLL/CU* or /SAPSLL/COR*
Unfortunately, I am not sure about the BAdi for document transfer from CRM but the available BAdi's should be listed in the IMG in CRM similar to ECC.
Sascha

SQL Server 2012 Reporting Services Report Manager using non-HTTPS URLs on part of site

For potential ease of understanding, I am seeing the same issue as this person
here.
Currently, my site is successfully using HTTPS in all areas of the /Reports site, with a single exception. If you drill down to a report and go to "Manage", the following links are all http://, not https://:
Parameters
Data Sources
Subscriptions
Processing Options
Cache Refresh Options
Report History
Snapshot Options
Security
These remain regardless of the configuration combinations I enter in Reporting Services Configuration Manager. I'm not sure what makes this part of Report Manager special. Even if I only enable https in the Report Manager URL settings, these links all stay
as http (port 80). I can find no references in config files to this.
Any assistance is welcome. Obviously having non-encrypted links is not acceptable.

Hi SteveKSM,
According to your description, you specify the report manager URL as https://. When you open the child items on report manager, the URL change to the http://.
In your scenario, since you want to set SSRS to require all SSL connections, you need to change the SecureConnectionLevel value to 3 in RSReportServer.config file (located in C:\Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\ReportServer).
It means that all communication must use secure connections. So please specify this attribute like below:
<Add Key="SecureConnectionLevel" Value="3"/>
Reference:
Configuring the Report Server for SSL Communication and Internet Deployment:
https://msdn.microsoft.com/en-us/library/cc304416.aspx
Report Manager Links with SSL
If you have any question, please feel free to ask.
Best regards,
Qiuyun Yu
Qiuyun Yu
TechNet Community Support

Integration of custom identity services with JDeveloper BPEL designer

Hi,
I'd like to know if a custom user repository plugin will cause the 'Identity Lookup Dialog' (Step 6 of Human Workflow Wizard to generate a user task) to utilize the list of users and groups from a third party provider, when used as the Custom Identity Service provider.
I'd like to have the custom list of users and groups at 'design time' of the BPEL process itself, as well as process runtime. Is this possible?
This is with respect to both BPEL PM v10.2.0.2 and v 10.1.3.1.0.
Regards,
Vineet

ok, thank you for the reply.
But the installation of the Oracle BPEL Process Manger for Developers which includes the JDeveloper and the BPEL Designer doesn't come with 10.1.3.1.0?
I have to install the JDeveloper and the BPEL Process Manager seperate?
Thx

Service Control Manager - 7000

I installed Oracle Client on a Windows Pro 2000 computer. In the Event Log I received next message:
Source: Services Control Manager
ID: 7000
Failure at start of service "OracleWebAssistance0" because of a mistake. The service has not answered inquiry in due time.
I have a Oracle8i on Netware 6.0 server. In the Services list OracleWebAssistant is working.
What's the problem?
Michael S. Androsov
EXPOCENTR

Hi Santosh,
Does this issue occur in your personal computer or in domain environment?
Please take the following steps for troubleshooting:
1. Run gpedit.msc
2. Edit Computer Configuration -> Policies -> Windows Settings -> Security Settings -> Local Policies -> User Rights Assingment -> Profile system performance
3. Add Administrators and NT SERVICE\WdiServiceHost
For more information, please refer to the following thread similar to this issue.
http://social.technet.microsoft.com/Forums/windows/en-US/e4d701f5-a63f-4fee-9b09-89ea9b07e1c3/the-diagnostic-service-host-service-failed-to-start-due-to-the-following-error?forum=w7itprogeneral
Hope it will be helpful.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Custom web service in SharePoint 2010

Hi,
I have developed one custom web service and deployed in inside 14 hive Layout folder. I have to consume this custom web service in WCF REST services. This WCF REST service will be consumed in to HTML 5 and javascript application (Presentation Layer). Here
is the code for Custom web service :
[WebMethod]
public string[] GetSponsorList()
string url = "https://ptmdev.bpiper.com/";
//string strUserName = "ravikant";
string sponsorTitle = string.Empty;
string[] arrTitle;
string[] myArray;
DataTable dtSponsor = new DataTable();
string error = string.Empty;
ArrayList myArrayList = new ArrayList();
try
dtSponsor.Columns.Add(new DataColumn("sValue", typeof(string)));
dtSponsor.Columns.Add(new DataColumn("sText", typeof(string)));
using (SPSite site = new SPSite(url))
using (SPWeb web = site.OpenWeb())
//SPUserToken userToken = web.AllUsers[strUserName].UserToken;
SPWebApplication webApplication = SPContext.GetContext(web).Site.WebApplication;
SPSiteCollection siteCollections = webApplication.Sites;
int i = 0;
if(web.CurrentUser!=null)
myArrayList.Add("User:"+web.CurrentUser.LoginName);
else
myArrayList.Add("Null User..");
foreach (SPSite siteCollection in siteCollections)
if (siteCollection.RootWeb.DoesUserHavePermissions(SPBasePermissions.ViewPages))
if (siteCollection.Url.ToString().ToLower().Contains("/sponsor/"))
sponsorTitle = siteCollection.RootWeb.Title;
if (string.IsNullOrEmpty(sponsorTitle))
arrTitle = siteCollection.Url.Split('/');
sponsorTitle = arrTitle[arrTitle.Length - 1];
dtSponsor.Rows.Add(new object[] { siteCollection.Url, sponsorTitle });
i = i + 1;
siteCollection.Close();
catch (Exception ex)
error = ex.Message;
myArrayList.Add(error);
if (dtSponsor.Rows.Count == 0)
myArrayList.Add("No Data available 101");
myArrayList.Add("No Data available 102");
myArrayList.Add("No Data available 103");
for (int i = 0; i <= dtSponsor.Rows.Count - 1; i++)
for (int j = 0; j <= dtSponsor.Columns.Count - 1; j++)
myArrayList.Add(dtSponsor.Rows[i][j].ToString());
myArray = (string[])myArrayList.ToArray(typeof(string));
return myArray;
Above code will return a string array of SiteCollection URLs and Title. Th issue is siteCollection.RootWeb.DoesUserHavePermissions(SPBasePermissions.ViewPages)
logic is failed and due to this string array does not return desired result.
web object is not containing users information due to that DoesUserHavePermissions logic is
failing.
Urgent help is needed.
Thanks,
Ravi

Hi,
According to your post, my understanding is that you have issue about siteCollection.RootWeb.DoesUserHavePermissions(SPBasePermissions.ViewPages) logic when you custom web service.
You can use siteCollection.RootWeb.DoesUserHavePermissions( SPContext.Current.Web.CurrentUser, SPBasePermissions.ViewPages)
to check whether it works.
In addition, you can use a RunWithElevatedPrivileges delegate.
For more information, you can refer to:
“Attempted to perform an unauthorized operation” and SPWeb.DoesUseHavePermissions
Thanks,
Linda Li
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Linda Li
TechNet Community Support

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