CVP 7.0(2) SIP RNA Timer with CUCM Hunt Group

I have a very simple ICM 7.5(9) script which simply assigns a call type then forwards to a label on CUCM 7.1(5), which is a hunt pilot containing a hunt list with 2 line groups...a circular LG with 10 members (RNA reversion timeout of 20 sec), followed by a broadcast LG with different 10 members. There is no CFNA/CFB forwarding set up on the hunt pilot.
In CVP, the SIP RNA timer is set on for this DN at 120 seconds, and I can see that get set in CVP logs (IP addresses and dialed numbers modified to protect customer data):
41762417: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} Matched 666333315555551111 to proxy.customer.uc
41762418: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} Using Local Static Route for sip:[email protected]
41762419: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} Matched 666333315555551111 to TimeoutMatcher: patterns like 66633331> will use RONA of 120
41762420: 10.100.1.41: Dec 03 2012 20:23:28.977 -0500: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[7059609]} CALLGUID = 0B19E39A3CE811E28B7DA21700DE4950 LEGID = 0B19E39A3CE811E28B7DA21700DE4950-135458420897716680 - [OUTBOUND]: INVITE TO <sip:[email protected];transport=udp> FROM "--CVP" <sip:[email protected]:5060> EXPIRES[120] 100REL[Unsupported]
The hunt group then begins hunting, and can be answered normally. However, a CANCEL is sent at 60 seconds, and I am not sure why:
From the gateway:
2106715: Dec 3 20:24:29.095: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
CANCEL sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.100.1.5:5060;branch=z9hG4bK2C171513C0
From: "--CVP" <sip:[email protected]>;tag=20687DD0-DAF
To: <sip:[email protected]>
Date: Tue, 04 Dec 2012 01:23:29 GMT
Call-ID:
[email protected]
CSeq: 101 CANCEL
Max-Forwards: 70
Timestamp: 1354584269
Reason: Q.850;cause=19
Content-Length: 0
From CUCM SDI traces:
12/03/2012 20:24:29.169 CCM|//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message from 10.100.3.30 on port 43568 index 566129 with 389 bytes:
CANCEL sip:[email protected]:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.100.3.30:5060;branch=z9hG4bK51cac6f4-76fb29a5-78d5dd99-9a021233-1
Call-ID: [email protected]
From: "--CVP" <sip:[email protected]:5060>;tag=ds229f1b0f
To: <sip:[email protected];transport=udp>
CSeq: 1 CANCEL
Content-Length: 0
I am trying to determine which timer is limiting the hunt to 60 seconds.
Can anyone suggest where I might begin looking?
Thanks so much!!!

I've run into a similar problem recently with a CVP 8.5(1) SIP deployment and have found in the CVP documentation that the RNA Timeout is a range configurable between 5 and 60 seconds.
You can enter a larger value through OAMP on the Call Server-->SIP-->Advanced Configuration tab but when you Save and Deploy, it reverts back to the max of 60 seconds. The CVP help file indicates the 5-60 second range.
Regards,
Matt

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Extending the Hunting time on a Hunt Group CUCM 8.5.1

Good afternoon. We are trying to implement a hunt group for our main switchboard. The scenario would be all calls to the home office come into a hunt pilot and then hunt, top down, to the main switchboard extension and then to a choice of 3 other devices that would be logged in. The problem is that we cannot get the hunt group to hunt longer than 1 minute. I have changed the RNA Reversion Timeout and with all the devices logged it, the call will only hunt until the 60 seconds has expired and then the call drops; 15 seconds at the RNA Reversion Timeout will get to all 4 devices - anything longer and the call drops before finishing the hunting process. From the information that I can find, a hunt group should "hunt" for up to 30 minutes (or so we read in the Hunt Pilot information). We're using a "Top Down" algorithm since we want all calls to always start at the switchboard directory number, and all of the Hunt Options are set to "Try Next member; then, try next group in Hunt List". The only place where we have indicated any time is on the Line Group - RNA Reversion Timeout. There are times where only the switchboard device may be logged into the hunt and we need to have that ring time at 60 seconds minimum for the call to be handled appropriately.
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Hi Cinde,
I just wanted to add a note to the excellent tips from my friend Aaron here (+5 "A")
The Maximum Hunt Timer is only leveraged when considering it in conjunction with the Call Forward settings on the Hunt Pilot config as noted here;
Maximum Hunt Timer
Enter a value (in seconds) that specifies the maximum time for hunting. Valid values specify 1 to 3600. The default value specifies 1800 seconds (30 minutes).
This timer cancels if either a hunt member answers the call or if the hunt list gets exhausted before the timer expires. If you do not specify a value for this timer, hunting continues until a hunt member answers or hunting exhausts. If neither event takes place, hunting continues for 30 minutes, after which the call gets taken for final treatment.
Note If hunting exceeds the number of hops that the Forward Maximum Hop Count service parameter specifies, hunting expires before the 30-minute maximum hunt timer value, and the caller receives a reorder tone.
In addition, Cisco Unified CM only uses the configuration for the Maximum Hunt Timer setting if you configure the Hunt Forward settings in the Hunt Pilot Configuration window.
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmcfg/bccm-851-cm/b03htpil.html
There is an old bug that describes this in better detail;
Maximum Hunt Timer (MHT) description is unclear
CSCsg93573
Description
Symptom:
In the Hunt Pilot form, under Hunt Forward Settings, there is a field
called Maximum Hunt Timer (MHT). The description in the online help is misleading.
Currently, it conveys that the setting will be used when calling the Hunt Pilot
directly, which is not true. This setting is only used if Hunt Forward Settings
are configured.
So, to accomplish what you want you'll need to set up and link multiple Line Groups that contain the same 4 member DN's via the "Try next member,then try next Group in Hunt List" setting.
Let's say in our example the members of the first Line Group Called Main#1 are 3333,4444,5555 and 6666 then you create a second Line group called Main#2 that contains 3333,4444,5555 and 6666 and Main#3 that contains 3333,4444,5555 and 6666.
Include Main#1,Main#2 and Main#3 in the Hunt List; and Switch the rule on the first Line Group
to, Try next Member;then try next Group in Hunt List and Switch the rule on the Second Line
Group to, Try next Member;then try next Group in Hunt List.
This will then cycle through the Members 3333,4444,5555 and 6666 three complete times.
Cheers!
Rob

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I have a PL/SQL function that computes status based on several inputs. When the function is run in a standard query without a group by, it is very fast. When i try to count or sum other columns in the select (thus requiring the Group By), my query response time explodes exponentially.
My query:
SELECT
ben.atm_class( 'DBT', 'CLA' , 6 , 1245 ),
count (distinct ax.HOUSEHOLD_KEY)
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ben.atm_class( 'DBT', 'CLA' , 6 , 1245 )
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Operation     Object Name     Rows     Bytes     Cost     Object Node     In/Out     PStart     PStop
SELECT STATEMENT Optimizer Mode=CHOOSE          3           10
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INDEX UNIQUE SCAN     PK_PRODUCT_PRODUCTKEY     867
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My query w/o Group by
SELECT
ben.atm_class( 'DBT', 'CLA' , 6 , 1245 ),
ax.HOUSEHOLD_KEY
FROM
ADM.PRODUCT p,
ADM.ACCOUNT_CROSS_FUNCTIONAL ax
WHERE
ax.month_key = 1245
AND ( ax.PRODUCT_KEY=ADM.P.PRODUCT_KEY )
AND ( ax.HOUSEHOLD_KEY ) IN (6)
My explain plan without the Group By:
Operation     Object Name     Rows     Bytes     Cost     Object Node     In/Out     PStart     PStop
SELECT STATEMENT Optimizer Mode=CHOOSE          3           3
NESTED LOOPS          3      42      3
TABLE ACCESS BY LOCAL INDEX ROWID     ACCOUNT_CROSS_FUNCTIONAL     3      33      3                23     23
INDEX RANGE SCAN     NXIF312ACCOUNT_CROSS_FUNCTION     3           2                23     23
INDEX UNIQUE SCAN     PK_PRODUCT_PRODUCTKEY     867      2 K
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Any thoughts on why it takes 90 times longer to perform the Group By sort?

The plan didn't paste:
no group by:
Operation     Object Name     Rows     Bytes     Cost     Object Node     In/Out     PStart     PStop
SELECT STATEMENT Optimizer Mode=CHOOSE          3           6
NESTED LOOPS          3      60      6
TABLE ACCESS BY LOCAL INDEX ROWID     ACCOUNT_CROSS_FUNCTIONAL     3      33      3                23     23
INDEX RANGE SCAN     NXIF312ACCOUNT_CROSS_FUNCTION     3           2                23     23
TABLE ACCESS BY INDEX ROWID     PRODUCT     867      7 K     1
INDEX UNIQUE SCAN     PK_PRODUCT_PRODUCTKEY     867
group by:
Operation     Object Name     Rows     Bytes     Cost     Object Node     In/Out     PStart     PStop
SELECT STATEMENT Optimizer Mode=CHOOSE          3           10
SORT GROUP BY          3      60      10
NESTED LOOPS          3      60      6
TABLE ACCESS BY LOCAL INDEX ROWID     ACCOUNT_CROSS_FUNCTIONAL     3      33      3                23     23
INDEX RANGE SCAN     NXIF312ACCOUNT_CROSS_FUNCTION     3           2                23     23
TABLE ACCESS BY INDEX ROWID     PRODUCT     867      7 K     1
INDEX UNIQUE SCAN     PK_PRODUCT_PRODUCTKEY     867

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http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps7293/reference_guide_c07-566560.html
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https://supportforums.cisco.com/docs/DOC-9656/

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