D/L Greys seaon 10 epis 24 - and all I get is volumn no picture - how come?  How do i fix this or who do i call?

I paid and d/l Greys anatomy sea 10 epis 24 and all i get is volume - for some reason i dont have a picture - I have not changed anything on my puter.  The video is there - there just is no pic - how do i fix this or who do i call to fix it?

Your iTunes is up-to-date, you've tried closing and re-opening iTunes, and other TV programmes or films play ok ?
Depending upon what country that you are in (TV programmes can't be re-downloaded in all countries) then try deleting that episode from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If you aren't in a country where you can re-download TV programmes or if the redownloaded version also doesn't give you a picture then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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