Database link/the user is locked

I have 10.2.0.1.0 on Windows XP system.
What should I do in order to resolve the following issue. Thanks.
SQL> select sysdate from dual@my_world@my_customer;
select sysdate from dual@my_world@my_customer
ERROR at line 1:
ORA-28000: the account is locked
ORA-02063: preceding line from my_world@my_customer

HI,
are you using dblink and again dblink internally?
Error: ORA 2063
Text: preceding <str> from <name>
Cause: An Oracle error message was received from a remote database link.
Action: Refer to the preceding messages.
Correct the problem mentioned in the preceding messages and try the
operation again.
can you please check metalink [ID 1004923.6]Thanks

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