Default initial view that applies to all PDFs opened

Is it possible to set a default PDF initial view that applies to every pdf opened, regardless of the source of the pdf? Simply put, I want to have the initial view of EVERY pdf I open to be at 100% zoom and no bookmark panel. Obviously this can be done manually every time I open a pdf, which will then reopen with those settings. It seems logical that I should be able to set a default initial view that will apply to any pdf I open and not require me to manually set every one. I've tried every option noted in all the forums I have found, using prologue and epilogue, file>properties, edit>preferences, action wizard. It all boils down to this...I don't want to manually set anything. I want to open pdf documents in the initial view I prefer.

I have spend a great deal of time researching this exact question. What I have found is that essentially the answer is "no". I have come up with a workaround that isn't painless, but it gets the results I want without having to touch every pdf after it is opened.
I set up an Action in Acrobat that has the options I want (page and 100% with no bookmark panel open) and run it against pdfs in a specified directory. It sets all initial views for any pdf in the directory to what I want. The action can also be run against any directory or file, but for my purposes I find doing it in a sort of "batch" mode works best. To set the Action:
     1.     Open Acrobat (with no other pdfs open)
     2.     File >Action Wizard>Create New Action
     3.     On right panel set
                         Start with:     "Ask When Action is Started"
                         Save to:          "The Same Folder Selected at Start", check "Overwrite existing Files"
                                             (if you plan to run this action against a directory as I am)
     4.     From left panel
                         Select Document Processing>Set Open Options
     5.     In right panel click on "Options" for the step you just created and set the initial view you desire
     6.     Save
When you want to use the action you can access it from Acrobat opening window or any pdf file you currently have open.
Another alternative is to use Distiller with epilogue.ps or prologue.ps to append this initial view to any document created. As I don't create many pdfs, it didn't really help with what I wanted to do. .

Similar Messages

Set default Initial View to Bookmarks Panel and Page on all new docs

Hello Acrobat Experts,
We convert *many* Word docs to PDF. We have PDFMaker force security on all docs. Now every document has the security settings we want.
That works.
We want to force the default Initial View to be Bookmarks Panel and Page so that *every* new document shows the Bookmark Panel and the Page.
We don't want to set this per document (which is a multi-setp process and a hassle, especially now that security is enabled) but globally for all new documents created by Adobe Acrobat.
Any and all advice is most welcome.
Thank you in advance.
Tech details:
Acrobat Professional 8.1.7
Windows Xp Professional (all current updates)

The article I pointed to in my Oct 20, 2009 post #3 contains two pointers that might assist to initially open the PDF fitting the page to the window.
I think you may be after "Vire [/Fit]" as described in the article;
[ /PageMode /UseOutlines
/Page 1 /View [/Fit ]
/DOCVIEW pdfmark
These lines of code open your PDF document with the bookmarks panel open. If you just want the document on its own try "UseNone" instead of "UseOutlines". Here are some additional values:
/Page 1 opens the PDF on page 1
View [/Fit ] opens the PDF Fit to page
And the article points to the PDFMark reference where you might look at Actions and Destinations on page 47.
I've not tried to do this myself so would you be kind enough to post your result and let us know the version of Acrobat you're using?

A paragraph style that applies to all other paragraph styles?

Hi,
how does one add a paragraph style that applies to all other paragraph styles?
I tried applying my desired master styles to [Basic paragraph] and then based all other paragraph styles on [Basic paragraph], with some styles relating to it indirectly, e.g. Heading 1 is based on [Basic paragraph] but Heading 2 is based on Heading 1 and so on.
That did not work as well as I'd expected though.
Is there anything else I can do?
Much obliged!

A rule of thumb is to leave basic paragraph alone. Otherwise you may mess up other styles based on it.
Just set up your new style - which may default to based on basic paragraph - and format it as you wish. Then base other styles on this.
k

How to Get A Default Folder View That Overrides Other Settings?

Hi Thanks for checking my question. Now I have a default folder view that display things nicely every time I open finder. But whenever I attach a external drive or a card reader or connect to a networked drive, my default setting is overridden by all the previous folder views I had for those hard drives/cards/network locations. Is there a way to use my folder view settings in the highest priority, so that whatever I opened in finder (local, external or remote) will show itself in the same manner?
Any enlightenment is appreciated.

Actually the view I get from opening a folder seems to depend on HOW I opened it as well. If I clicked finder on the dock and navigate to my Downloads folder I get the view I want, but if I opened Downloads folder by clicking its dock icon (as a stack I guess?) the view is the same old view I got before I changed my default folder view. How can I fix this so I may have a very consistent-looking finder window?
Thanks.

Is there a way to set the default Initial View to Bookmarks Panel and Page on word documents that I save as PDF?

When I save my word 2013 documents as Adobe PDF I have to open the PDF up, go to File>Properties>Initial View>Navigation Tab and then set the initial view as Bookmark Panel and Page; it gets pretty tedious.
I use Save as Adobe PDF rather than Print to Adobe PDF Printer because I like being able to have the security settings automatically set.
I just want to be able to save my word document as Adobe PDF with the initial view already set as Bookmark Panel and Page, and with security, so I can send it out immediately.
Is this possible?
Thank you.

Use the Firefox Android Addon - Phony
*https://addons.mozilla.org/en-US/android/addon/phony
for more
*https://addons.mozilla.org/en-US/android/

Setting default "Initial View" options for new PDFs

I usually want most of the PDFs I create to open with the pages panel displayed and “fit to window”. Currently I open every PDF and change that in the document properties under “Initial View”, save and close.
There must be a better way.
Is it possible to set this as the default for all newly created PDFs as part of the job options definition?
I've searched in the different settings panes, but to no avail.
Any hints appreciated.

The Initial View (IV) settings are not part of the options when creating a new PDF, either in Acrobat or Distiller.
There are several options to apply IV depending on the version of Acrobat you're using. You can create an Action in Acrobat X which applies IV to any open file as per your requirements, and optionally saves it as well. In Acrobat 9 or earlier you can do a similar thing with a batch process sequence.
If you need to attach IV as part of the creation process then you can use an "epilogue.ps" script to add commands which Distiller will append to the PDF, and link that PS file to one of Distiller's presets.
Lori Kassuba has a blog post about this method.

A default effect is getting applied to all new shapes. Help!

Hi,
Somehow I have managed to get indesign to apply an outer glow to all shapes I create; rectangles, ovals, the lot. I've searched the forums, and google and can't figure out how the hell I did it, or how to undo it, and it's driving me insane. Anyone have any idea how to turn the default effect permanently?

Keep in mind that applying any setting to something will be the default.
If you change something with no documents open that will be the default for all new documents.
Careful with it. And good luck.

Deleting imported tags--does that apply across all catalogs?

I'm building a brand-new catalog in Elements Organizer 12. My first attempt turned into a hot mess with broken links, etc (I started it before I really figured out how Organizer works).
Organizer is listing a bunch of imported keyword tags on my new catalog. They don't appear to be attached to pictures in my new catalog, but they're listed under imported tags. As the purpose of creating the new catalog was starting from scratch, I'd like to clean up those old tags.
My question is: will deleting those tags also delete them from photos from the original (hot-mess) Organizer catalog? I'm not ready to delete that old catalog yet, and I'd prefer to leave them attached to the photos in the old catalog for the time being.
Thanks for any help!
Julie

If you find the tags in the 'imported tags' category are really written to the files themselves, it would be better to move those tags from the 'imported tags' category to a more suitable category. If you deleted those imported tags from the catalog, that will not delete the tags from the files themselves, which is generally a good thing. But there will be no way to get them back in the catalog afterwards. The tags in the files are recognized only at the time of import into the catalog. If the tag is in your categories by that time, no problem. If you have no corresponding tag at the time of import, the tags are imported in the default 'imported tags' category.

Pdf initial view doesn't work in firefox

I set the initial view in properties of a pdf I created and have on a webpage to open with 'Two-up Continuous (Cover Page) and 'Bookmarks Panel and Page'. In Internet Explorer it always opens with the bookmarks panel and page and 'two-up', but in Firefox, the two-up page works, but the bookmarks panel never shows. Is there a reason for this?

If images are missing then check that you aren't blocking images from some domains.
*Check the permissions for the domain in the current tab in "??tp > Permissions"
*Check that images are enabled: ??to > Content: [X] Load images automatically
*Check the exceptions in "??to > Content: Load Images > Exceptions"
*Check the "??tp > Media" tab for blocked images (scroll through all the images with the cursor Down key).
If an image in the list is grayed and there is a check-mark in the box "<i>Block Images from...</i>" then remove that mark to unblock the images from that domain.
Make sure that you do not block third-party images, the permissions.default.image pref should be 1.
There are also extensions like Adblock Plus (??ta > Extensions) and security software (firewall, anti-virus) that can block images and other content.
See also:
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*http://kb.mozillazine.org/Images_or_animations_do_not_load
You can also check the Net log in the Web Console (Tools > Web Developer;Cmd+Shift+K) for errors.
*https://developer.mozilla.org/en/Tools/Web_Console

Setting a default folder view for all folders in Windows 7

How do you set up a default folder view of "List" for ALL the folders in Windows 7 including the optical drive?
Artoo

I just installed windows 7. Are you seriously telling me that i now have all folders with mp3s in them AUTOMAGICALLY (THANKS FOR THE HANDY HELPING HAND THERE MICROSOFT!!!) set to some designers whim of what an mp3 folder "SHOULD" look like?
Well i was going to write a big rant, and indeed did, but then i was doing some more research and it seems like i just made everyones day and solved the problem (partially). Or well THIS guy did:
http://www.howtogeek.com/howto/16694/customize-the-five-windows-folder-templates/
After you’ve clicked OK, visit some of the other folders in your file system. You should see that most have taken on these new settings.
What we’ve just done, in effect, is we have customized the General Items template. This is one of five templates that Windows Explorer uses to display folder contents. The five templates are called (in Windows 7):
General Items
Documents
Pictures
Music
Videos
When a folder is opened, Windows Explorer examines the contents to see if it can automatically determine which folder template to use to display the folder contents. If it is not obvious that the folder contents falls into any of the last four templates,
then Windows Explorer chooses the General Items template. That’s why most of the folders in your file system are shown using the General Items
template.
Changing the Other Four Templates
If you want to adjust the other four templates, the process is very similar to what we’ve just done. If you wanted to change the “Music” template, for example, the steps would be as follows:
Select a folder that contains music items
Apply the existing Music template to the folder (even if it doesn’t look like you want it to)
Customize the folder to your personal preferences
Apply the new template to all “Music” folders
A fifth step would be: When you open a folder that contains music items but is not automatically displayed using the Music template, you manually select the Music template for that folder.
Anyways, sorry that explanation doesnt do it justice. I have spent waaay too much time trying to figure this out already. Also that link doesnt say how to 1) copy templates (are they file or registry based?, didnt do research) 2) if you can distable templates
or the automatic re-templating of folders.
THAT is what i want to know! as it is much more maintance then its actually worth...
but once i had set 5 default types to, the exact same thing... it now doesnt matter if it automagically switches it. SUCK IT MS AUTOTUNE!!!
Its bloody hard to frame this question too. What can you say about this? "folder changes to mp3" "customize folder types windows 7" "windows 7 folder changes to mp3" "dont automatically change folders to mp3" "how
to change mp3 details column for good" "automatically change column order win 7 mp3"
The search that actually solved it:
"do not apply default template to mp3 windows 7"
good luck, this worked for me!
EDIT: also i just noticed that neonr already answered this above. i just didnt read it carefully enough. anyways i guess i will leave this and mark his as answer.

How can I make my PDF open to "Fit One Full Page to Window" by default regardless of who is opening it?

Hi, everyone. I am currently creating PDFs that have different page sizes (2 pages at 8.5" x 11" and other pages that range from 40"w x 80"h to 150"w x 150"h). I'm trying to package some artwork templates and artwork guidelines together for my clients to make it easier for them to access this information.
The current issue I am running into is that I cannot figure out how to make these PDFs open with a default view of "Fit One Full Page to Window". I know how to set the default on my Acrobat Reader but I need it to default to this view when someone else opens it on their computer to view. (PDF currently opens the first page correctly but the rest of the pages are not previewing to fit page based on their page size. The only thing that reacts the way I want these documents to be viewed is the "Fit One Full Page In Window" option but I need to know how to default the PDF to view this way every time.)
Any help is appreciated! I'm under a deadline so the sooner I can resolve this the better!
Thanks in advance!
Jenny

There is an option for the Initial View that is "Magnification:" "Fit Page". And this works for the initial page when the PDF is opened and it does not matter what the page size it, Acrobat/Reader will automatically fill the screen with the page. If you want the zoom type to change with each page then you need add a page open script to each page to set the pages zoom type to "zoomtype.fitP"
this.zoomType = zoomtype.fitP;

Is there any way to force the following initial view...

..."fit to page" + "two pages per screen - but only if there's room for two"?
In other words, I want the page to fit in the screen upon initial view, but I also see a lot of wasted real estate all around that could, most of the time, fit a second page. However, I don't want the two pages to count against the "fit" -- meaning, on narrower screens, the priority should go to fitting the first page (and not showing the 2nd) rather than fit both pages at all costs.
Is there any way to ask Acrobat to do this?

The initial view (IV) settings within a PDF file are static tags - they can't be made to dynamically-adapt based on the window dimensions,it's the renderer (Acrobat, Reader, or whatever else is opening the file) that decides if and how it will follow the IV requested by the file header.
It would be possible to use a Page Open action on the first page of the file, which does some nasty math with the various doc.*WindowRect objects to work out how much "wasted" space there is, and then set the doc.layout and doc.zoomType properties - but page actions are a different concept to IV as the zoom will reset itself every time that page is viewed. Users don't like their application apparently fiddling with the zoom level without being told to!

Controlling the page view between initial view, bookmarks and links

I have a 300 page InDesign document with links, buttons and bookmarks. The client wants it to open at an initial view of 50%. All of the other navigation is set to Inherent Zoom. This works well except the bookmarks which automatically switch to fit in window. (The bookmarks were made in InDesign). This happen whether they are used from the nav buttons (set as anchors) or using the side panel bookmarks for navigation.
If I go back and try to reset the view in bookmark properties in Acrobat it seems to add the 2 magnifications together.
Is there a way to set the bookmark to be at 50%? I tried going back to InDesign to set the bookmark when the magnification is at at certain % but that didn't seem to work either.
thanks!

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
I assume that you were referring to setting browser.tabs.onTop pref to false on the about:config page.
Current Firefox versions only show the "Tabs on Top" menu entry in the "View > Toolbars" and "Firefox > Options" menu and in toolbar context menus if the tabs aren't in the default position on top.

How do I populate the "Documents - All PDF's" section?

Hello community! I just started using Android reader, and I cant figure this out. I can see my pdfs from folder view, but not from all documents. I have placed them in the Adobe Reader folder in the Download folder. What do I need to do to get them to populate in the All PDF's area? Thank you for your time!

There is a bug on some devices that makes the "All PDFs" show empty. This has been fixed in an update that we plan to release in a few weeks. Until then, if your device is one that has this problem, there is no workaround that I know of, other than to use the folder view.

Photoshop CS6 Action Player Bug Make Adjustment Layer Applied to all to be Clipped

On Oct. 11, 2010 I received the following from Adobe Support
Hi John,
This is to inform you that we have been able to reproduce the same {Photoshop Actions} behavior at our end.
So we have logged this issue with the Product Team and Engineering Team as Bug # 2737069. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/.
You may also log this issue directly with our product teams, through the following Feature Request/Bug Form: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&samcap=EWQQL&promoid=EWQQL
I am closing case # 181675168, if you have any new information, please contact Adobe Technical Support referencing the case number so that we may re-open the support incident.
Thank you for choosing Adobe.
Thanks and Regards,
Rajdeep Kaur
Technical Support Consultant (Tier 2)
ADOBE Systems
I reopened the case for there was no fix Adobe contacted me and told me it would be fixed is some future release of Photoshop and once again case # 181675168 was closed over my objection.
I was vocal about Adobe poor excuse for support in forums. I then was contacted by Jeff Tranberry of Adobe he was asked to contact me by John Nack to see if he could change me. We exchanged some e-mails ending with Jeff writing unfortunately, you issues has been deemed low impact and has been deferred.
May 7, 2012 I called Adobe to find out if this bug was fixed in Photoshop for I did not want to buy CS6 if the Bug was not fixed. After about an hour on the phone talking to many Adobe employees including Adobe Support referenced case # 181675168 log as Bug # 2737069. I was told the bug was not in CS6. So I ordered CS6. FedX dropped off Today I installed it only to find the bug introduced is CS4 reported in CS5 is still in CS6.
Adobe when will you fix this bug # 2737069????

Case History
Case #0181636711 Assigned Bug # 2679265
Updated
Thursday, September 30, 2010 10:50:22 AM PDT
Opened
Thursday, June 10, 2010 8:21:19 PM PDT
Status
Withdrawn
Product
Photoshop CS5
Support contract
Adobe Support Program
Subject
CS5 Action Feature Bug
NOTES & RESPONSES
Notes from Customer
Thursday, June 10, 2010 8:21:19 PM PDT
CS5 has a bug recording and playing Actions that add Adjustments layers. Old actions recorded before CS5 and actions recorded with CS5 may or may not Play/Work correctly.
Before there was an Adjustment Panel all Adjustment Layers were added applied to all layers and you needed to clip them after the were added if you wanted it clipped. The new adjustment panel made it possible to add a adjustment layer clipped to the current layer. However a clipping parameter is not recorded by the action recorder just the type and setting are recorded.
When a make adjustment layer step is play it is either clipped or not depending on the state of the adjustment panel's clipping icon. If it not in the same state as it was when the action was recorded it will be add incorrectly. It would also be impossible to create an action that added some adjust layer clipped and others that are not.
I feel the is a serious bug which needs to be addressed. I believe the solution is simple and even old actions will also work.
Two patches are needed.
One in the Action recorder. If the step being recorded is make adjustment layer and the adjustment panel icon state is clip to layer this needs to be recorded in the action step record. If the layer is to be applied nothing extra needs to be recorded in the step record just leave it as is like actions prior to the adjustment panel.
The second patch in the Action Player. If the step that is about to execute is a make adjustment layer. The Player needs to save away the state of the adjustment panel icon. Then check the adjustment step record to see if it is to be clipped. If so set the adjustment panel icon to the clipping state else set it to the all layers state. Then do/call the add adjustment layer function/routine on return restore the adjustment panels icon from the saved state. Proceed to the next step.
I have been trying to report the bug for days. Please at least acknowledge you received my bug report.
Thanks
JJ
Browser: Other
Operating System: Windows XP
Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: Not Applicable
Auto responsce from Abobe will close case unless we here from you
Notes to Customer
Friday, June 11, 2010 5:04:44 PM PDT
Hi John,
Thank you for contacting Adobe Technical Support. My name is Saurabh. This is in regards to your concern posted on Adobe web support portal
regarding an issue with Adobe Photoshop CS5.
I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
I would like to inform you that we are still researching on this issue. Once we find some new information, we will get back to you.
I apologize fore the inconvenience caused.
We are always happy to assist you however, in future if you face any problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
User to User Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
PLEASE NOTE:We will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
Regards,
Saurabh Jain
Adobe Technical Support
Notes from Customer
Friday, June 11, 2010 6:01:35 PM PDT
I consulted your knowledge base and I called customer support. This bug has not been listed. Custom support had me fill out a bug report at https://www.adobe.com/cfusion/mmform/index.cfm? name=wishform which I did but that was not even acknowledged. I demonstrated the bug to customer support by sharing my screen.
As for you forums for some reason the forum web site states my Adobe ID is disabled so I can not append or start a thread there id screen name jjmack. I created a new Adobe ID yesterday [email protected] that to seems to be disabled or I can not come up with any screen name the is availably I have tried many. Every simple or outlandish name I have entered generates the same message screen name not available. I'm at my wits end I've been using Photoshop since Photoshop version 3. Over the years it seems to get harder and harder to communicate with Adobe....
Notes to Customer
Saturday, June 12, 2010 1:58:07 PM PDT
Dear John,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
As this issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Saurabh Jain
Adobe Technical Support
Notes from Customer
Tuesday, June 15, 2010 12:03:49 PM PDT
simpler then I first thought. Upon more investigation this is what I see.
I skipped CS4 and when I installed CS5 I discovered a nasty bug had been introduced is Photoshop's Action facility most likely in CS4.
Action that add adjustment Layers clipped to the current layer that step is recorded Make adjustment layer with Clip.
Action that add adjustment Layers not clipped Step records as Make adjustment layer.
When a step Make adjustment layer with Clip is played back that is what Photoshop does.
When a step Make adjustment layer is played back what Photoshop does is look at the adjustment panel clipping icon state and and if it is clip to current layer Photoshop does clip the adjustment layer to the current when is should be applied to all.
Many of the actions I have created add adjustment layer applied to all then later clip them to the current layer. These actions generate an error message if the Adjustment panel clipping icon is set to clip. Because the layer get added clipped clipping it is not available. The strange thing is the layer is clipped the way I wanted it to be. But actions I recorded where I want the adjustment to apply to all are clipped and the is no error message just wrong results.
Notes from Customer
Thursday, June 17, 2010 1:00:02 PM PDT
I was told 24 hours to fix my ID. I kept myself logon this machine.now I can not even logon.
Notes from Customer
Friday, June 18, 2010 1:31:42 PM PDT
My user ID is now operational again after I requested an password e-mail so I could reset my password. When I received the e-mail I was able to set my accounts password and once again participate in Adobe's forums.
The is still no change in the status of my bug report. I would like to be able to play actions and know the will work the way there were recorded.
Notes from Customer
Saturday, June 19, 2010 6:56:24 AM PDT
Create a one step action that add an adjustment layer that applies to all layers.
Play that action with the icon in the adjustment panel is set to apply to all layers. Change the status of that icon to clip to layer and play the action again.
You will find the first adjustment layer was added correctly apply to all layers like it was recorded the second adjustment was added clipped to layer when it should be applied to all...
Notes to Customer
Thursday, July 1, 2010 9:53:35 AM PDT
Dear John,
Thank you for contacting Adobe Technical Support. My name is sauarbh. This is in regards to your concern posted on Adobe web support portal regarding an issue with Adobe Photoshop CS5.
I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
As your issue demands a real time interaction, so we are arranging a call back for you.
Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
2. Your Preferred Time to attend the call
3. Your Time Zone
4 Your Phone Number
The callback team works from 10 AM to 7 PM PST.
Kindly revert to us with the above stated information so that our call back team can contact you within 24-48 working hours.
Please note :- Our Call Back team works Monday through Friday.
The callback team works from 10 AM to 7 PM PST.
Regards,
Sauarbh Jain
Adobe Technical Support
Notes from Customer
Thursday, July 1, 2010 10:10:44 AM PDT
Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
Mon through Friday
2. Your Preferred Time to attend the call
1 PM to 10 PM any time
3. Your Time Zone
Eastern USA Time
4 Your Phone Number
845-xxx-xxxx
Notes from Customer
Friday, July 2, 2010 8:43:30 PM PDT
July 2 Adobe support called me once again they share my display and I demonstrated the bug for a second time. This time the stated they were recording my demo. After I demonstrated the bug they put me on hold for a while. Upon returning they informed me that there was still no circumvention or fix for this problem. They wanted to know if I was at the latest software level they were still sharing my display so I did a Photoshop Help About Photoshop to show I had the latest update Photoshop version 12.0.1. Told me they were not capable of handling this problem and would have to refer this to senior technical support that they would determine if it was a bug. What a joke Adobe junior technical support can not even recognize a bug when it has been demonstrated to them on two occasions now and also received several case update from me. Adobe you need better support personal.
Notes to Customer
Thursday, August 5, 2010 2:39:56 PM PDT
Hi John ,
Thank you for getting back to us.
I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
I would like to inform you that your issue has been logged as bug so the workaround is obviously to make sure the clip to layer is not enabled prior to running any of these actions.Also my Product Team and Engineering Team are working on this issue you can use the work around as mentioned above.
This should resolve your issue. If it does, please let us know, however in case it does not; please revert with any new information that you might want to add which will help us in resolving your issue.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
PLEASE NOTE: we will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
Regards,
Adobe Technical Support
Notes from Customer
Sunday, August 8, 2010 9:26:50 PM PDT
Any work around does not solve my problem. Thousands have downloaded my actions. There is no way that I can contact them to make the aware of any work around. I can code around this bug but again I have no way to get the update to those that have downloaded my actions for they are free. All that is logged is the number of downloads. No registration is required so there is no way to contact the users that downloaded my actions. The problem will only be resolved when adobe updates Photoshop and fixes the problem.
Notes to Customer
Wednesday, August 11, 2010 1:58:23 PM PDT
Hi John ,
Thank you for getting back to us.
I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Thursday, August 12, 2010 9:13:56 PM PDT
This case should not be closed till there is a fix for this bug. How can Adobe Support close a bug report when Adobe acknowledges its a bug where Adobe Support does not provide a fix. Blowing smoke with statements like "if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site". Photoshop CS3 work correctly Adobe broke the Action Player in CS4 and its still broken is CS5. "if a fix is possible!"!!! Are you joking? What kind of support is that? Do you get a bonus for closing bug reports without fixing the bug? Does it make you look good inside Adobe. I can tell you from the outside there is a foul stench emulation from Adobe Technical Support.
Notes to Customer
Monday, August 16, 2010 2:30:22 PM PDT
Dear John ,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
This issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Adobe Technical Support
Notes to Customer
Thursday, August 26, 2010 4:25:48 PM PDT
Dear John ,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
I would suggest you to please go to through the KB document to move actions from Photoshop CS4 to CS5 given below :
http://kb2.adobe.com/cps/860/cpsid_86020.html
Please make sure about the loaction of actions which you created or saved in Photoshop CS4, go to that location and make sure you have all the actions there.
Did it ever work in Photoshop CS5?
Try to make a copy of the action that he is trying to run, remove the 'Hide' command and re-record hide in PS CS5, put it into the action, and see if that works.
Or try making a short action along with Hide command . If this works, then something might have got changed between the version.
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Friday, August 27, 2010 8:15:11 PM PDT
This is the reply I received from adobe support you. I want this case open till it is resolved. Your trying everything to close it unresolved. Now your giving me instructions on how to migrate from CS4 which I don't have??? Please fix bug #{2679265}.
++++++++++From Adobe support+++++++++
I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
+++++++++++++++++++++++++++++++++
Notes to Customer
Monday, August 30, 2010 5:14:11 PM PDT
Hi John ,
Thank you for replying back.
I would like to inform you that that we are working in techinical support department and fixing any issues or Bug with the product is done by the developers team. As they are already working on it and we don't have any update as how much time that gonna take. If you want we can have the case as open and as soon as there is any fix for the same, you will be getting the update on Adobe website.
I hope this will address your concern.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Tuesday, August 31, 2010 7:51:16 PM PDT
Yes leave it open
Notes from Customer
Monday, September 6, 2010 5:57:14 AM PDT
Thank You
Adobe Support Call me and told me it would be fixed in the next release of Photoshop and asked me if they could close the case. I replyed IMO that is not the proper thing to do do what you want...
========================================================================================== ========================
As you can see Adobe marked the case
Status
Withdrawn
by Adobe over my objection.

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