Defective install DVD.

I think my install DVD for Acrobat Professional 8 is defective. It appears to be missing Acrobat Updater. The folder installed on my HD does not have any updater, and when I check for updates, the response is there are no updates available at this time. My install DVD is 8.0.0. I just downloaded updates 8.1.1, 8.1.2, and 8.1.3, so I know updates are available. When I select check for updates, a dialoge box opens, stating there are no updates available at this time.
It also states:
"Please not that some updates for the following products cannot be determined at this time: Adobe Updater".
How do I contact Adobe to ask to return the install DVD I have, and receive a new install DVD?

Hi Adobe\'s no phun
Please Refer below link to contact Support.
http://helpx.adobe.com/contact.html
Both Phont Support and Chat Support is Available

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Mac Pro Early 2008 will not boot off Win7 Install DVD

Hello,
I am hoping someone out there will have encountered something similar and have some suggestions or ideas, because at this point I can't think of anything else to try.
I have a 2.8 Ghz 8-core Mac Pro (Early 2008) with an Nvidia 8800GT Graphics card. I am running OS 10.6.2, fully patched and updated.
I am attempting to install Windows 7 Ultimate via Boot Camp, and am encountering a rather odd problem.
Once I have launched Boot Camp Assistant it allows me to partition the drive and does so correctly, but when it attempts to reboot off the Windows 7 installation DVD, I encounter a blank grey-white screen similar to that which you normally get on startup but without the Apple logo. This continues for some time (it seems to vary), and then the screen goes dark and the monitor says it is receiving no signal. The fans on the Mac Pro go for a while, then it goes to sleep. I've tried leaving it for a couple hours, no dice.
I've tried both the 32-bit and 64-bit Windows install disks. I had the release candidate for Windows 7 installed previously, and it worked perfectly. I have since tried that same install DVD that I used to install the release candidate, and it encounters the exact same issue. Booting up off the Snow Leopard Install DVD works fine.
I tried doing a clean install of Snow Leopard on a spare drive, booting off that, and then starting from square 1 using Boot Camp Assistant to re-partition that same drive. Same problem. No matter what I do or try, my Mac Pro does not want to boot off this install disc. I have yet to try the disc in another machine to see if it works there, and I will as soon as I can, but the fact that the RC disc worked a few months back and now will not seems to rule out the boot discs as defective. I've also tried both my internal optical drives with no change, and no other discs have any issues.
I've already spent an hour and a half talking to Apple Technical Support, and they seemed stumped, so I'm hoping someone will have a notion. If not, I understand and appreciate you taking the time to read this- I have no idea at this point, and I'm generally a pretty knowledgeable user.
- Andrew

Thank you for your reply,
Pull all the drives you have other than the one that you will install Windows 7 to.
I think I will try this next.
Don't put Windows 7 on the same drive as OS X, give it its own.
That was initially what I started out doing.
And you don't even need Boot Camp Assistant.
True, but it's what Apple suggests using.
Might also want to try moving the monitor cable to the other card port.
Hmm, I think I'll try that.
Any other PCI cards or devices attached or installed should also be questioned or disconnected.
I've disconnected everything I could.
Always a good idea to start fresh which I assume you are doing (not trying to upgrade over RC etc).
Yes, the drive was empty to start with.
Honestly it seems like the Mac Pro is generally refusing to boot from any Windows disc. Things I've tried since my initial post:
- Loaded Windows 7 Install disc into my room mate's windows PC... loaded up fine, got to install screen
- Tried his OEM copy of Windows Vista 32-bit, same issue
At this point it seems like maybe some kind of firmware issue or some kind or graphics driver issue, but I'm pretty much grasping at straws at this point. It doesn't seem like it's even getting to the point where hard drives or anything matters.
It does recognize that I have a Windows 7 install disc inserted when I use the boot selector/startup disk chooser.
Thanks for the ideas, I'll try those out and see if any of them help,
-Andrew

Trouble starting up from OS X install DVD

I am trying to repair my startup HD, and I'm having trouble booting from the Mac OS X install DVD to do so.
I tried to restart after inserting the DVD, and after powering on and playing the "Mac startup sound" my computer simply ejects the DVD and boots up normally.
I've tried everything I can think of: holding down the option key on restart and configuring the computer to boot from the DVD in System Preferences.
Anyone know what's going on? I doubt the DVD is damaged because it resides in its original case in the original box in the back of my drawer. If it is damaged, though, will Apple replace it even if it is part of a hardware bundle?

Yes, if the disc is defective call AppleCare to get replacements. You could also try duplicating the disc and trying to boot from the duplicate. In some cases this will work. You will probably need a dual-layer DVD for the duplicate. Check the size of the one you have. If it's more than 4.7 GBs, then you will need a DL blank DVD.
Duplicate a CD or DVD
1. Insert the DVD/CD;
2. Open Disk Utility, and select the DVD/CD from the left side list (select the DVD/CD icon on top);
3. from the DU File menu select New | Disk Image from Disk 1;
4. Choose to format the disk image as DVD/CD Master, name the disk image and click Save;
5. When the .cdr file is finished select it with mouse and press COMMAND-I to open the Get Info and check the box to lock the file;
6. Choose the .cdr file from the left side list, click Burn, and insert a new, blank DVD or CD.

I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?

I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?

For some reason OS X disks (whatever edition or flavors) that are supplied with Apple products only seem to contain a limited knowledge of available hard drives on the market at the time of thier publishing. This (rather opportunistically) creates a "Best Before" stale-OS X-software-copy situation where upgrading to or replacing a defective internal SATA hard drive with a newer, better or larger one is a largely hit and miss affair.
If you buy the latest and greatest disk drive available for any older Mac you are likely to run into unresolvable problems making a clean re-install of your own, old edition or flavor of OS X onto any newer or larger hard drive since the OEM (gray) "OS X Install Disks" that Apple supply with retail products seem to contain only time-sensitive lists/mapings of then-known target drives that the Drive Management Tool in the then-published old "Installer Software" will support.
Presumably new (colorful "X") retail versions of OS X (10.whatever.whatever) also contain time-limited Installers with limited knowledge of and adaptability to/compatability with a limited number of old hard drives then kicking-around on the market.
This is especially a problem nowadays since the countless "puny old" hard drives that have been on the market are largely obsolete in a few months time, as manufacturers continue to produce larger and cheaper units, discontinuing older puny products... So if your drive fails you need an exact old (or similar familial) replacement drive for your "backup copy of OS X" to do a fresh, clean OS X re-install. Otherwise you need to purchase a new retail version of OS X, since yours is now effectively obsolete. Purchasing an old, puny drive to re-install your version.flavor of OS X to avoid buying a new version of OS X is a rather false economy.
If you still have a working old hard drive with your old polluted 10.version.flavor of OS X still working on it you apparently must clone it with Time Machine or the newest version of Disk Utility (disk image copying) to most newer, larger drives, and a clean reinstall to such new hard drives is not possible.

Is it possible to boot to a Windows 7 install DVD from an external USB drive on current iMacs?

On the iMac I'm currently using, a mid-2007 24-inch, it's impossible to boot into a Windows install DVD from an external drive: I can hold down option on boot, and all my hard drives come up, but if the Windows disc is in my external DVD drive, it won't show up. I'll soon be upgrading to a late 2012 iMac, and I'd like to be able to install Windows 7 for a boot camp partition. Since that iMac has no built in drive, I'd like to know if using an external DVD drive will work on that model. I'd like to do that, seems easier than messing around with disk images. But we'll see...

You can use an external optical drive to install Windows without any problem with a Late 2012 iMac.
The reason that you couldn't install Windows from an external optical drive on the 2007 iMac is that it has got an internal SuperDrive, so Apple only allows you to use it to install Windows on your iMac

Grey screen won't allow me to install Leopard from install DVD

I'm trying to do a fresh installation of Leopard on my Mac Pro. I have used the Leopard install DVD previously to install to this machine when Leopard was first released and I had no problem then. Now, the machine boots and I can hear it reading from the DVD. On screen is the apple sign and the rotating symbol underneath it. After a while I hear the hard disks power down and then up again and shortly after that, the screen fills with a dark screen from top to bottom and a message says that I need to restart the machine by holding down the power button. It never gets past that point. I can boot with no problem to the current installation on hard disk, but can't do a new installation.
I've tried this with all peripherals detached. I've even tried taking out all the hard disks just ot see what happens, and I get the same problem. I've verified/repaired the hard disks and also run a repair on the security rights. No success.
I have also tried the original Tiger install disk that came with the machine and that does the same thing, so I'm beginning to assume that this is some sort of hardware issue. I've checked the console logs, and the last thing that seems to be there is a message saying:
14/04/2009 09:55:41 [0x0-0x1e01e].com.apple.systempreferences[230] Could not interpret boot device as either network or disk
The hardware diagnostics tests report no problems.
Anyone got any ideas?
Thanks

[I got a black screen telling me I had to reboot in many languages, what was it?|http://www.dslreports.com/faq/4970] Also has detailed description of what happens during a KP.
[Apple docs: What's a kernel panic? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=106227]
[Mac OS X Kernel Panic FAQ|http://www.index-site.com/kernelpanic.html]
[Topic : kmosx: Kernel Panics? Don't panic too !|http://discussions.apple.com/thread.jspa?threadID=121923]
[X-Lab: Resolving Kernel Panics|http://www.thexlab.com/faqs/kernelpanics.html]
[Tutorial: Avoiding and eliminating Kernel panics|http://www.macfixit.com/article.php?story=20060911080447777]
[Tutorial: An introduction to reading Mac OS X crash reports|http://www.macfixit.com/article.php?story=20060309075929717]
[12-Step Program to Isolate Freezes and/or Kernel Panics|http://macosg.com/group/viewtopic.php?t=800]
[Texas Mac Man's post on kernel panics|http://discussions.apple.com/thread.jspa?threadID=1723768&tstart=0]

Where can I get an eMac install DVD from?

I've just been given an eMac that was destined for the skip. It came with no install DVD's and the administrator password is unknown. Whoever cleaned it out before parting company with it put in an administrators name as "apple" but didn't clear the password which is asked for in order to make changes & take over the computer. I wanted it as a spare & to play old games on that I can't bear to part with since getting my MacBook Pro intel i5 laptop (now updated with OS 10.7 Lion on it.) I've done a bit of research to try to find how to 'hack' into the system and change the administrator password but it seems I need the install disk to do a clean install again. As this eMac is running Mac OS 10.4 I should be able to wirelessly connect it to my established system once I gain control of it & use it as storage/back up etc. I'd be grateful for any suggestions of either where I can get a disk from or how to change the root password. Is there anyone out there who can help? I'm not a very techy pro though have had macs for many years so know my way around one fairly well. Thanks

It will be difficult to find the original Install/Restore disc, and then it may have an OS lower than Tiger 10.4
Here's severtal methods to reset the password without the install disc:
1. boot computer and hold the "apple" key and the "s" key.
2. wait for terminal show
3. release keys
4. type without the quotes: "/sbin/mount -uaw"
5. press enter
6. type without the quotes: "rm /var/db/.applesetupdone
7. press enter
8. type without the quotes: "reboot"
9. press enter
This will let you create a new admin account when you reboot your computer.
Also, without the discs, look at Mac OS X Tip - No Password, No Root, No CD? No Problem.
http://www.macobserver.com/tip/2003/06/16.1.shtml
Here is a way to get around not knowing the admin password on Macs.
To reset your OS X password without an OS X CD you need to enter terminal and create a new admin account:
   1. Reboot
   2. Hold apple + s down after you hear the chime.
   3. When you get text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
          * mount -uw /
          * rm /var/db/.AppleSetupDone
          * shutdown -h now
   4. After rebooting you should have a brand new admin account. When you login as the new admin you can simply delete the old one and you’re good to go again!
 Cheers, Tom

I am trying to install the quicktime player 7 pro and I do not have my install dvd what do I need to do?

I am trying to install the Quick Time Player 7 pro upgrade and I need the install dvd
I do not have the dvd ...I know my apple is old but I have no idea where that dvd is.
how can I work around this?

If you have the QuickTime pane of System Preferences, put the key into it. If not, click here.
(125357)

Hi guys I'm really in need of some help. I have an IMac I3 for a while now I've been having a problem of my machine refusing it shut down , it goes to a blue screen with a spinning wheel but doesn't shut down. And now won't boot from install DvD

Please some one help me ...
A) my mac won't shut down with external HD connected (if it's been used)
B) there are disk permissions that can't be fixed SUID stuff ..
C) I have now verified the Mac HD and it tells me it's corrupt in bold red writing and to start up from install DVD
D) it won't boot from DVD so I cannot run the repair , initially the machine was spitting it out on start up , now it appears to be attempting to boot off DVD , well it sounds like it is .... BUT it's hanging with the Mac Logo and a wheel ... For um .... 30min now...
E) weirdly when OSX is booted off the hard drive , it won't recognise the Install DvD or the applications one... It just spits them out....
I had an old PPC 17" and it was a beaut .... Never had a single problem with it ...
I bought this one December 2010 and it's been nothing but issues for a computer in excess of £1000 I'm extremely disappointed ... And weirdly the shutting down issue started when it was a week out of warrantee ... I feel conned and am almost at the point of throwing it at a wall and buying a PC

Ok so I've done what you said and this is what it's come back ....
I don't know that these are the errors , but they're the things which don't look right ...
Throughout the shut down there is a recurring line ;
It says ;
Com.apple.launchd 1 0x100600e70.anonymous.unmount 301 PID still valid
Then there are 2 more which I think are related ;
Com.apple.securityd 29 PID job has I overstayed its welcome , forcing removal.
Then the same with fseventd 48 and diskarbitrationd 13
Oh and on Launchd1 : System : stray anonymous job at shut down : PID 301 PPID13 PGID 13 unmount...
Then the last process says "about to call: reboot (RB_AUTOBOOT).
Continuing...
And stops ...
Hope this means something to you ... Thanks again for your help so far :-)

If I do a clean install on my MacBook Pro will I be able to re-install apps (FCP, Aperture, MS Office etc.) from a Time Machine backup, or will I need the original install DVDs with authorization codes?

I have two questions...
1) If I do a clean install on my MacBook Pro will I be able to re-install apps (FCP, Aperture, MS Office etc.) from a Time Machine backup, or will I need the original install DVDs with authorization codes? (because I don't have them)
2) Has anyone ever seen anything like this before on their computers?
The Apple Genius' were stumped by my laptop issues and said they'd never seen anything like it before and recommended I did a clean install. Below you can see my trash bin, and if you look at the "Empty" button it reads "N201" and then there's the "N39" to the left of it. You can also see these numbers over by the folder area--"SD5, SD6, SD7." But that's not all...
When I right click on items I see the numbers again. Instead of "Open with" I get "N152" and there's an "N35" and "LB1" towards the bottom.
I have no idea what's going on so I'm just going to do a clean install on my machine but I don't want to lose my apps. I don't have the original install DVDs for them anymore. If you have any suggestions please let me know. Thanks!

You don't lose them. You can always redownload them from the app store after you log back in with your Apple ID.
"Buy, download, and even redownload.
You can install apps on every Mac you use and even download them again. This is especially convenient when you buy a new Mac and want to load it with apps you already own."

The certificate on my applications install DVD has expired. I am unable to reinstall with this dvd on my snow leopard on macbook pro. Pl help.

The certificate on my applications install DVD for bundled software has expired. I am unable to reinstall with this dvd on my snow leopard on macbook pro. Pl help. If I use Lion, it works fine with the expired certificate. But doesnt work with snowleopard.

Create a DMG file of your DVD (instructions here: http://www.wikihow.com/Make-a-DMG-File-on-a-Mac).
Then follow the instructions here: http://managingosx.wordpress.com/2012/03/24/fixing-packages-with-expired-signatu res/

Is it possible to make a copy of the Leopard install DVD?

Is it possible to make a copy of the Leopard install DVD? If so, is there a special way this has to be done? I just found out that we needed to use the Leopard install DVD to recover a complete backup from Time Machine after a recent hard drive failure. We have the family pack of Leopard, so I would like to keep the original at home and send a copy when my daughter goes off to college in case she needs to recover again. Her machine was originally a Tiger MacBook, so those install disks will not work. If it is not possible to copy the DVD, is there a way to create a bootable utility to do a time machine recovery?

This half-solved my problem. I have had no problems creating a backup copy for my intel based computers, but non-intel based computers are problematic; a G5 powermac tower and a G4 Powerbook. Both with super drives for single density burning. Both have Leopard running, installed from an install disc purchased from Apple. However, neither will mount the copy, but intel based computers will. have burnt/burned with both toast 9 and Disc Utility. Discs won't mount and are "spit out" by the drive.
Power Mac G5 OS X: 10.5.4
Model Identifier: PowerMac7,3
Processor Name: PowerPC G5 (3.0)
Processor Speed: 2 GHz
Number Of CPUs: 2
L2 Cache (per CPU): 512 KB
Memory: 1.5 GB
Bus Speed: 1 GHz
Boot ROM Version: 5.1.8f7
Any thoughts?
-Jim

Install DVD number of uses?

I just received my Install DVD in the mail from Apple, as I just got the $10 upgrade as my MacBook is relatively new, and I was wondering, will it work to install it on more than just one Mac? I don't think its a family pack. Just wondering if I can put it on my other Mac as well, a G4.

You should not sell the disks that came with a Mac. They are used for more than installing software. They usually have diagnostics on them and they should be given with a machine that is sold or given as a gift. The money you got would not be worth it when you have a prolem that can only be solved by running the diagnostic on the original disks.

Backup of Leopard Install DVD with disk utility

I'm in the process of saving a disk image from the Leopard Install DVD, but I'd like to be sure I did it right by selecting the Leopard Install partition on the sidebar in Disk Utility, rather than the drive itself. I did so because when I tried it with the drive itself it offered a default name as the name of my dvd drive "Matshita" rather than anything specific to the disk.
I'd also like to be sure the windows drivers are there, so before I waste an hour burning and tossing the result, the question is do I select the drive or the partition to image?

Run the disk utility and select the disk and then select New Image. You will create and image on your desktop.
I used cdr rather than dmg.
I also used Toast8 to burn the image to a DVD
Be sure you are using a dual-layer DVD and your burner supports it.
I successfully burned a backup this way, and yes, it does contain the Windows drivers as well as Leopard.

How do I create a start-up disk image without restarting from the Install DVD?

(I know this is not MacBook Pro question per se, but I can't find a software discussion this applies to.)
Situation:
My MBP is running, but it's acting up and Onyx tells me that the start-up volume needs repair and directs me to use Disk Utility.
But to repair a volume using Disk Utility, you must restart from the original Install DVD (or some other start-up volume).
But although the MBP will read my old Leopard Install DVD and the Install DVD that came with my MBP, it refuses to restart from either of them. (Trying to do so gets as far as the Apple logo on a gray screen and then hangs there; all disk activity ceases.)
Question:
How can I (is it even possible to) create a start-up volume on my external FW drive without starting my MBP from a DVD?
In other words, is there a way to either:
a) create a disk image from the Install DVD on my external FW drive and then designate that disk image as my start-up drive?
OR
b) create a disk image on my MBP's internal drive that I can then use to run a System Install on my external drive?
(BTW, I know I can create disk images using Disk Utility, but it offers many options for type, compression, etc., that are beyond me. )
Any advice would be greatly appreciated!

OS X Lion includes a new feature called Lion Recovery that includes all of the tools you need to reinstall Lion, repair your disk, and even restore from a Time Machine backup without the need for optical discs.
Restart your Mac holding down the Command-R to enter the Recovery HD.
From there you can use Disk Utilty.
http://support.apple.com/kb/HT4718
Stefan

Defective install DVD.

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