Dequeued messages not deleted from one queue but other works

Hi,
I have a multiconsumer queue with two local subscribers.
The messages go to the 'PROCESSED' state but do not get
deleted from the queue table.
As a test, I created another single consumer queue in a different andqueue table, but the oracle deleted the 'PROCESSED' messages as expected.
In the multiconsumer queue, the messages are added by a trigger on the table. The enqueued messages varies from 100000 to 10000 per hour.
aq_tm_processes = 5
job_queue_processes=4
What else can I do debug the problem?
Is there any log file on the database server that I can
look at any potential problem.
I would appreicate any responses. This could very well
be a newbie problem. I have not worked on advanced queues
before and nor has anyone else in our system.
Thanx,
HB.

I forgot to add that I am using default retention time
and when I query user_queue the retention time is set to zero for the multiconsumer queue.

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Message not deleting from Topic after successfully dequeue

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