DeskI Job Server Hangs with Connection timed out error in trace file

Hi, in these days I have a problem with Desktop Intelligence Job Server. After some hours after its starting (it's restarted every day in the morning to allow db backup) in the trace file I can see errors like this:
[Wed Apr 8 09:58:40 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28527, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr 8 09:58:43 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out
[Wed Apr 8 09:58:43 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28529, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr 8 09:58:46 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out
[Wed Apr 8 09:58:46 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28553, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr 8 09:58:49 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out
[Wed Apr 8 09:58:49 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28555, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr 8 09:58:52 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out
[Wed Apr 8 09:58:52 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28591, err 0, PipeListener: timed out reading from pipe: Connection timed out
All job submitted remains in "Suspend" mode and never pass in "Executing".
To solve the problem I've to manually stop and restart the DeskIjob server, but after some hours the problem reappear.
How to solve it?
I've installed Business Objects XI R2 SP5 on Linux SLES 10
Thanks

Checking the jobcd trace of child process in connection timeout, I can see, at the time in which in jobsd process the error occurs, the following error:
[Thu Apr 9 09:14:08 2009]      8940    1452690272      (../ijob_implmixedproc.cpp:143): trace message: MixedProcMgr: msg = GetLoad
[Thu Apr 9 09:14:08 2009]      8940    1452690272      (../ijob_implmixedproc.cpp:128): trace message: MixedProcMgr: timed out wating for new jobs, shutting down.
[Thu Apr 9 09:14:08 2009]      8940    1452690272      (pp_procFC.cpp:3716): trace message: IJobDllUnInitialize
[Thu Apr 9 09:14:08 2009]      8940    1452690272      (pp_procFC.cpp:951): trace message: ReleaseStaticSubsystem()
[Thu Apr 9 09:14:08 2009]      8940    1452690272      (pp_procFC.cpp:168): trace message: t_shutdown_ptr::reset()
[Thu Apr 9 09:14:08 2009]      8940    1452690272      (pp_procFC.cpp:172): trace message: Shutting down INTERFACE
[Thu Apr 9 09:14:08 2009]      8940    1452690272      trace message: TraceLog: [ENTER] BOLApp::ExitInstance
[Thu Apr 9 09:14:08 2009]      8940    1452690272      trace message: TraceLog: [ENTER] ~_BOUserUniverseManager
[Thu Apr 9 09:14:08 2009]      8940    1452690272      trace message: TraceLog: [ENTER] ReleaseUniverseCache
[Thu Apr 9 09:14:08 2009]      8940    1452690272      trace message: TraceLog: [EXIT] ReleaseUniverseCache: 0
[Thu Apr 9 09:14:08 2009]      8940    1452690272      trace message: TraceLog: [EXIT] ~_BOUserUniverseManager: 0
The error occurs exaclty 2 hours after the starting of the child ... I don't think it's a coincidence ....
Edited by: David Loreto on Apr 9, 2009 11:41 AM

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