Different problems with Webaccess

Question

Hi all,
Running Gw2014 build 115243 on SLES11SP3x64. Problems with webaccess all the time.
SOAP Providers are declared (three POs) and SOAP Poll Host is correct.
Access to webaccess can be through a proxy or not, it doesn't change anything ...
Some of the most important are:
"Filter (in the upper right corner) doesn't work anymore" - "Folders do not appear (on the left side)"
a) Filter:
Can hangs the webaccess window. Restart of webaccess can solve the problem most of the time.
b) Folders do not appear:
Some folders are missing (mailbox, ...) on the left pane. It is not lied to the user, the browser, the network. It seems to be lied to the windows 8.1 platform and somehow some updates ???
I can find this in the log (but not sure it has something to do with my problems):
Webaccess log:
Code:
14:22:03, <SOAP>, -, INFO, <system>, Poll thread listenening on: 192.168.10.21:8500
14:22:07, <TPLTCOMPILE>, -, INFO, -, Compile Error: lochelp.inc: Line 0: Unable to open file: lochelp.inc.
14:22:07, <TPLTCOMPILE>, -, INFO, -, /templates/webacc/css/lochelp.inc
14:22:07, <TPLT>, -, ERROR, -, Exception encountered compiling template: css/gwcalcapt.htt
14:22:08, <TPLTCOMPILE>, -, INFO, -, Compile Error: lochelp.inc: Line 0: Unable to open file: lochelp.inc.
14:22:08, <TPLTCOMPILE>, -, INFO, -, /templates/webacc/css/lochelp.inc
14:22:08, <TPLT>, -, ERROR, -, Exception encountered compiling template: css/gwcalcapt.inc
14:23:03, <SOAP>, -, INFO, aca, [59920] Missing session string
14:23:03, <SOAP>, -, INFO, aca, [59920] Missing session string
14:28:04, <SOAP>, -, INFO, fpe, [59920] null
14:28:04, <SOAP>, -, INFO, fpe, [59920] null
14:33:04, <SOAP>, -, INFO, aca, [59920] Missing session string
14:33:04, <SOAP>, -, INFO, aca, [59920] Missing session string
14:38:04, <SOAP>, -, INFO, fpe, [59920] null
14:38:04, <SOAP>, -, INFO, fpe, [59920] null
14:43:04, <SOAP>, -, INFO, aca, [59920] Missing session string
14:43:04, <SOAP>, -, INFO, aca, [59920] Missing session string
14:47:13, <SOAP>, -, INFO, aca, [59920] Missing session string
14:48:04, <SOAP>, -, INFO, fpe, [59920] null
14:48:04, <SOAP>, -, INFO, fpe, [59920] null
14:53:04, <SOAP>, -, INFO, aca, [59920] Missing session string
14:53:04, <SOAP>, -, INFO, aca, [59920] Missing session string
No way to find the file lochelp.inc
catalina.out (Tomcat)
Code:
Exception in thread "Poll-Worker-1" Missing session string[59920]
at com.novell.webaccess.providers.soap.GWPortTypeFacade.xlatError(GWPortTypeFacade.java:148)
at com.novell.webaccess.providers.soap.GWPortTypeFacade.pollRequest(GWPortTypeFacade.java:3957)
at com.novell.webaccess.providers.soap.utils.SOAPUtils.pollRequest(SOAPUtils.java:1864)
at com.novell.webaccess.providers.soap.SOAP.handleSlap(SOAP.java:1006)
at com.novell.webaccess.providers.soap.SOAPSlap.run(SOAPSlap.java:82)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:761)
Does anybody had this problem or has an idea ? does anybody can find the file lochelp.inc if relevant ?
Thx

Answer 1

Originally Posted by magic31
Hi Francois,
I have a later build running at a couple of sites (116621) and don't recognize the filter error (but also did not have that with previous builds, that I know of).
2014 SP1 should be out shortly... So I'd wait for that before updating the code.
The issue with the folder display is one I've seen before (but not often, just a couple of instances). In the cases where I've seen it it did have a relation with the browser used. FireFox had the missing folder issue for example, IE did not and all functioned normally. Funny enough, restarting tomcat and clearing browser cache did not help.... bouncing the server did resolve those instances.
Curious, is your webaccess running on the same server that's also running other GroupWise server agents?
Cheers,
Willem
Thank you Willem for your answer ...
Yes all agents are running on the same machine, and with Webaccess application ...
In my case, the folder issue is not browser related (at least directly) ...i've made some crossed tests and IE11, Chrome and FIrefox do not display these folders ... Cache, cookie, refresh or restarting the webapp work for this issue ...
No problem at all on a Windows 7 Pro ... Most issues from windows 8.1 ...
Cheers
Francois