Disappointing Speeds

We signed up for Infinity Option 2 a few weeks ago, with an estimated upload speed of 18 mbps. On 3rd October an engineer arrived and my Infinity service was started.
3 days later I am looking at my stats and there seems to be a huge problem with my upload speed which is only 7.54 mbps, only 42% of the 18 mbps estimate and way short of my maximum acheivable speed of 20 mbps.
Our master socket is about 10 metres from the nearest green street cabinet so I am surprised that we are not maxing out here.

BT won't do antything until 10 days have passed.
Looking at the speed tests youve provided there is something wrong with either your PC or the speed test.
If on Infinity 1 the upload IP would show as 10Mbps and on Infinity 2 as 20Mbps even if those speeds were unachievable.
Get back after the 10 days if things are still the same.
In the meantime you could try ONE reboot of the modem. I would also recommend a direct connection to the modem at the same time by setting up a PPPoE session on your PC. If you need help with that get back here and either I or someone else will advise you on the setup but a forum search should take you to it.
This would rule out a router problem. Also turn off any third party Antivirus and Firewall for the duration of the speedtest (don't forget to turn it back on).

Similar Messages

  • Question about Noise Margin and Line Attenuation a...

    1.       For several years I have had a BT telephone line.  From the utilities provided by http://www.kitz.co.uk/adsl I find  that I am connected to the Exchange at Merton Park (BT Code: LSMEPK)  Distance:-   Direct:    960 metres (appx)*  By Road:  1.29 km. Exchange Status ADSL enabled: March 30, 2000 DSL Max enabled:   March 30, 2006 SDSL enabled : Enabled  21CN due : (PSTN) N/A 21CN WBC (Broadband)   Enabled 15.02.09
    2.       I  previously had broadband from UKOnline  and used a Speedtouch 570 adsl modem. I was paying £9.99 for a speed of 1MBit/s – in practice 700K – which was fine for most purposes but BBC iplayer did struggle a bit. UkOnline has been taken over by SKY so I switched to BT Total Broadband Option 3 in mid December, and initially used the Speedtouch 570 as there were delivery delays on BT Home Hub 2.0 due to weather conditions.  Speed was initially very good but did not measure it.
    3.       After Xmas I set up the BT Home Hub and ran a  speed test  - the profile was 2.5MBit/s.  I was disappointed to get less than 3Mbit/s which is needed for BBC iplayer HD.
    ADSL line status
    Connection information
    Line state  Connected
    Connection time  0 days, 2:26:57 ------> 6th January 2011
    Downstream  2,268 Kbps
    Upstream  440 Kbps
    ADSL settings
    VPI/VCI  0/38
    Type  PPPoA
    Modulation  ITU-T G.992.5 ---à this apparently means ADSL2+
    Latency type  Interleaved
    Noise margin (Down/Up)  15.7 dB / 31.9 dB
    Line attenuation (Down/Up)  27.0 dB / 9.7 dB
    Output power (Down/Up)  0.0 dBm / 12.7 dBm
    Loss of Framing (Local)  22
    Loss of Signal (Local)  3
    Loss of Power (Local)  0
    FEC Errors (Down/Up)  6512 / 0
    CRC Errors (Down/Up)  0 / 2147480000
    HEC Errors (Down/Up)  nil / 0
    Error Seconds (Local)  2
    4.       As part of the “slow speed wizard” I looked into getting the accelerator plate for my NTE5 split face master socket available for postage only (£1.20) but the web form advised me that if I proceeded with this order the broadband contract would automatically be extended by 12 months. I checked my BT internet account and was surprised to find an email (23rd Dec 2010) advising me that as an Option *1* customer I was in danger of exceeding my usage allowance – which surprised me as I am definitely Option 3. I wondered if I had had the speed throttled. Therefore phoned BT accounts who said the email was a mistake - I am Option 3,  also said that accelerator plate was unlikely to make a difference.
    5.       I contacted the BT call centre who talked me through various options. Plugging the hub direct into the master socket made no difference.  They also ran a line test and said the line was fine.
    6.       I therefore browsed the community care forum and find that disappointing speeds are not uncommon. One of the threads mentioned disconnecting the bell wire on the extensions. I follow this advice and removed line 3 on all extensions and then checked the ADSL status on the hub.
    ADSL line status
    Connection information
    Line state  Connected
    Connection time  0 days, 6:33:45 10th January 2011
    Downstream  2,272 Kbps
    Upstream  888 Kbps
    ADSL settings
    VPI/VCI  0/38
    Type  PPPoA
    Modulation  ITU-T G.992.5
    Latency type  Interleaved
    Noise margin (Down/Up)  31.8 dB / 14.4 dB
    Line attenuation (Down/Up)  27.0 dB / 9.7 dB
    Output power (Down/Up)  0.0 dBm / 12.3 dBm
    Loss of Framing (Local)  0
    Loss of Signal (Local)  0
    Loss of Power (Local)  0
    FEC Errors (Down/Up)  0 / 0
    CRC Errors (Down/Up)  0 / 2147480000
    HEC Errors (Down/Up)  nil / 0
    Error Seconds (Local)  0
    7.       This had a dramatic improvement on Upstream speed –  and a big change to the noise margin Noise margin which had been (Down/Up) 15.7 dB / 31.9 dB  and is now Noise margin (Down/Up)  31.8 dB / 14.4 dB. It did not improve the download speed.
    8.       In the following days the BT hub has not been particularly stable with some intermittent loss of wireless connectivity every few hours. Examining the event log I was a bit disconcerted to see  alterations to firewall settings had happened (which I hadn’t made) and resets which I am pretty certain I hadn’t made – and a userid login with a name like TR69. Perhaps these are occasioned by the BT speedtester? To be fair I had reset and powered off the hub a number of times in attempt to sort out this problems.
    9.        I have switched to a Netgear DG83GT (V1.03.23)  for the time being until I have what I can regard as a reasonably fast stabile connection.  At the time of writing this has been stable for 20 hours DownStream Connection Speed 2268 kbps UpStream Connection Speed  888 kbps.As stated earlier I would like downstream to be faster.
    The perceived wisdom on the forum seems to be that several days of complete stability are required if there is to be any improvement on speed.
    10.   If a moderator or anyone with the relevant experience reads this I would be very grateful for answers to the follow questions:
    A.      Is the change in the Noise Margin parameter a good thing or a bad thing?
    B.      Are the line attenuation figures acceptable for a distance of under 1.5kilometres to the exchange?
    C.      Should I be able in theory to get a faster speed i.e. downstream 3Mbit/s?
    D.      From the forum it seems to take several days for speed adjustments to be effected or to take effect – is this a technical issue or a policy issue?
    Many thanks.
    Robert
    Solved!
    Go to Solution.

    Good Morning - it is now 6 days since this posting. During this time there have been 2 resets of the adsl line
    Fri, 2011-01-14 03:28:43 - LCP down.
    Fri, 2011-01-14 03:28:54 - Initialize LCP.
    Fri, 2011-01-14 03:28:54 - LCP is allowed to come up.
    Fri, 2011-01-14 03:28:54 - CHAP authentication success
    and
    Sun, 2011-01-16 16:37:26 - LCP down.
    Sun, 2011-01-16 16:37:36 - Initialize LCP.
    Sun, 2011-01-16 16:37:36 - LCP is allowed to come up.
    Sun, 2011-01-16 16:37:36 - CHAP authentication success
    These were not initiated by me - and since noise margins and sync speeds changed as a consequence can I assume that this is evidence of the adaptive process working?
    Secondly, as you can see, the noise ratio has vastly improved as have the upstream and downstream sync speeds
             System Up Time 157:54:52               
          ADSL Link          Downstream          Upstream              
          Connection Speed           11199 kbps           1091 kbps                
          Line Attenuation           27.0 db           9.9 db                
          Noise Margin           14.8 db           9.2 db               
    BUT from the BT speedtester, as shown below  I seem to be stuck in a banded IP profile of 1750/1091 which is very different from the  downstream sync speeds of 11199 Kbps(DOWN-STREAM)
    Can BT staff take action to alter this? If they can how do I contact them?
    Regards,
    Robert
    18th Jan 2010
     Download Speed    1288 Kbps
     0 Kbps   2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1288 Kbps
     For your connection, the acceptable range of speedsis 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :11199 Kbps(DOWN-STREAM), 1091 Kbps(UP-STREAM)
     IP Profile for your line is - 1750 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 2.28:10.77:87.0 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
      Upload Speed       896 Kbps
    0 Kbps   1091 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 896 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1091 Kbps

  • Is it that underpowered?

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    choco

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    CPU speed: 1.4 GHz
    CPU cores: 2
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    {---------- Please click the "Thumbs Up" to say thanks for helping.
    Please click "Accept As Solution" if my help has solved your problem. ----------}
    This is a user supported forum. I am a volunteer and I do not work for HP.

  • ADSL to FTTC

    After being with SKY ADSL for years, I had become increasly frustrated with intermittent speed and connectivity problems combined with Sky advisors telling me the problem was in our house when logically that seemed unlikely to me.A few weeks ago I honestly confessed to an advisor, I was considering moving back to BT and this lead them to selling me the idea of FTTC and weakly I went along with that. Then I read the forum about disappointing speeds and poor wirless performance (we already suffered from poor reception in some areas of the house) and I began regretting having signed up and wasn't looking forward to the changeover.Now FTTC has been in for a week and so far it has been far more stable than our ADSL service, speed at 34 mbs is nearly what we were promised (difference probably explained by the fact that the router is not connected to the master socket).The wireless coverage may not be quite as good as the ADSL router but if so the extra speed more than compensates for that. The nature of forums leads to negative views, and I'm sure that is an accurate reflection of their experience, but thought I put my experience on the board for a bit of balance as I suspect if I had read the forum, before agreeing to upgrade, I won't have preceded.  

    Hi Denise I get nowhere near my Ethernet speed on my wireless connection. As I stated I get 34mb on my ethernet which I use when speed is particularly important. Where I'm sitting now, watching TV and browsing,  is a couple of rooms away from the router (going through one brick wall) and when I have checked the speed it has been between 10 and 18mb which of course is much better than I was getting on ADSL (which was about 7mb on Ethernet and perhaps averaging 4mb on wireless). For what it's worth my wife who relies solely on the  wireless connection for her laptop doesn't use the internal laptop wifi facility but uses an external USB wifi connection with an extended USB lead which gives her more flexibility in getting a better signal.Good luck on Tuesday, I got a text message from Sky to say the change had taken place which was about 40 minutes after the ADSL went off (no notice given for that). 

  • Real Player Zen Micro Transfer Quest

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  • Zen Micro Transfer Spe

    Just got my micro yesterday. I?m very pleased with the player. I previously had the IAudio M3. It was a decent player but the display on the remote drove me crazy and I was looking for something a little smaller. Anyways I must say that I?m disappointed with the Creative software. I find it very clunky. I had written syncing software for the IAudio , unfortunately the Zen Micro uses a proprietary driver that it uses to recognize the player. I?m guessing I will be able to use the SDK from Windows Media Player 0 to recognize the device but what a pain. It should just be recognized as a USB storage device.
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    stemshady wrote:Just got my micro yesterday. I?m very pleased with the player. I previously had the IAudio M3. It was a decent player but the display on the remote drove me crazy and I was looking for something a little smaller. Anyways I must say that I?m disappointed with the Creative software. I find it very clunky. I had written syncing software for the IAudio , unfortunately the Zen Micro uses a proprietary driver that it uses to recognize the player. I?m guessing I will be able to use the SDK from Windows Media Player 0 to recognize the device but what a pain. It should just be recognized as a USB storage device. Anyways my real problem is that the transfer speed seems very slow to me. I?ve tried Windows Media Player, Creative MediaSource Organizer, and the Zen Explorer and all of them have disappointing speeds. Has anyone else noticed this? I?m running with firmware .02.05.
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  • Slow & erratic speeds - very disappointed in switch to FiOS so far

    I finally decided to try out FiOS and switched from Optimum 2 days ago.  I have been running some speed tests to see if everything is working as it should and came back with poor results.
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    You say  "of course,"  but you didn't mention wired or wifi in either of your earlier posts and similar problems are often related to wifi vagaries.  Anyway....
    It sounds like we may be in the same area.  I also had Optimum once-upon-a-time and, for whatever it's worth, since switching to FiOS I've found my speeds to be much more consistent than they were with OOL.
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    If you're still not satisfied that you're getting what you're paying for from Verizon, I'm sure OOL will be happy to have you back.  That's the beauty of competition.

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    Message Edited by Vidmo on 10-12-2008 09:40 AM

    the ethernet switch BCM53115 is used on the wrt610N
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    pdf switch
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  • SO disappointed in MacbookPro Speeds

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  • Disappointing MSI GTX 660 TF3 clock speeds / voltage, not on par with others

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    Quote from: zigzagzap on 26-December-12, 05:30:34
    Thank you for the reply, but talking to me about overclock is a bit off-topic dont you think? 
    not really as the boost clock is an automatic overclock (the boost clock is down to the GPU as well, some will hit the target of 1150MHz some wont)!
    Quote from: zigzagzap on 26-December-12, 05:30:34
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    its all luck of the draw..... <--- seen some referance cards that will out perform full custom ones.
    if you not satisfied >>How to contact MSI.<< contact them and if you wan't a replacement then they will tell you how to go about it! <--- no expected voltages or clock speeds are ever fully garenteed as the newer GPU's are all over the place.

  • I am extremely disappointed with my imac's speed. should i upgrade the RAM?

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    cheers

    Thank you all for the replies! I'm going to work through what each of you have suggested and see how much it helps. The 40 minutes of processing time is not an exaggeration. In fact, it sometimes takes longer than that - but I think it's hanging - so i've forcibly shut down the application.
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  • Speed disappointment

    I talked my sister into getting a iMac 24" 2.16GHz. (Her first Mac)
    After showing her how to use it, I decided to do a test to see how much speed I would gain if I got one.
    I brought along a copy of an iMovie/iDVD project on a FW disk and copied the whole thing to the HD on her new Mac.
    I then tested the speed of rendering a 2 hour video (36 gig iMovie project) which my Mac takes around 6 hours to compress and encode before it begins to burn the DVD.
    I was looking for a HUGE speed boost that would convince me to shell out the $2000.00 to get one for myself.
    Using her computer, I would only save about 30 minutes.
    I guess for $500.00 more I could get a MacPro which has Two 2.66GHz Dual-Core Intel Xeon “Woodcrest” processors, but would I see any REAL increase in speed?

    .. Can't,,, my projects are usually HUGE and require "Best Quality" setting which does not 'pre-render' unless I am not understanding what you mean. ..
    QT/Full Quality, yepp, that's what I meant.. though, iDVD allows only a max. of 120min, the file couldn't be larger than 26GB... usual advice for video makers: more harddrive space, much more hdd space, moooooore...
    as said. if you hand-over a complex iM project with lots of different files and formats, you increase the encoding time; and on my German board, I read the advice to avoid mp3 in iM projects, cause those could slow down iDVD dramatically... (one guy converts every audio import into aiff... before usage...) ...
    but....
    PC-guys LOVE to discuss 'speed', I never ever had any concerns about speed on my Mac..
    as long as you don't render a CGI hairy KingKong or calculate the weather in the year 2020, speed is - imho - no criteria... as you said: a Mac product looks better, more professional, 'feels' better...
    those 'nerds', watching their activity meters, are faster, so what - but what do they CREATE faster...? benchmarks... ??
    give'em a break with those:
    http://movies.apple.com/movies/us/apple/getamacads2/work480x376.mov
    http://movies.apple.com/movies/us/apple/getamac/betterresults_480x376.mov
    aaand 'Mac'/Justin Long is partner of Bruce Willis in http://www.imdb.com/title/tt0337978/ , Yippee Ki Yay M.. ;))

  • Very Slow Time Capsule WiFi Speeds - Disappointing

    Hi,
    I've read a lot about this in the TC posts, but have yet to see a solution. The wireless speeds on my 1TB TC is solidly slower than my old Linksys router. Whereas my Linksys can manage speeds greater than 12,000kb/s, the TC can only manage around 6 max. Most of the time, it's much slower. I've disabled backups, and nothing is different other than removing the Linksys, and replacing it with the TC. Needless to say, this is very troubling. And yes, I've applied the recent airport update to my mac, and the system update to the TC.
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    OK, I'm not sure about this, it's just speculation, but I have an idea. The problem with AEBS, and why it couldn't be used to backup to USB drives reliably, is that the data being sent there was not acknowledged, i.e. there was no receipt from Airport saying, "I successfully received that data." I would imagine lots of wireless routers don't bother acknowledging - if the data gets lost, another request will surely get sent again. ACKs tend to slow things down - satellite cable modems even pre-acknowledge packets due to TCP's problem with ACK latency. TCP requires decent timing and ACKs to perform well. But you can't have that on a backup solution. You need to ACK the data. So the TC (and now with the firmware upgrade, AirDisk) have to ACK the data, which slows things down, which makes your wireless seem slower. Again, this is all just speculation, but I think it's a reasonable theory.

  • Are U disappointed with speeds on your iPhone ?

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    The web browsing experience on blackberry is about 100x worse than the webkit based browsers on phones running iOS, Android and WebOS.  Even on 3G, you'll notice a significant difference in daily browsing between the iPhone and the Storm.

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    http://www.speedtest.net/result/880897183.png
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    Other locations in other states I have measured over 1 mb...even seen as high as 1.5mb
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    pretty stinky numbers....  how far are you from the tower?
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    30 days to return it?
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