Display lockups and 0x9f bugcheck

Question

On a new computer build with an Asus P8Q77-M motherboard and a Gigabyte Radeon HD 7790 graphics card I occasionally have been getting display lockups. Ie, the computer responds on file shares, but display is just black. Same thing when trying to access with
Remote Desktop, just black or frozen. I've been forced to power cycle the machine to get access to it again. I haven't found anything interesting in Event Viewer around the time of the lockup.
When "alive" I've also seen display artefacts when going through Remote Desktop, f ex when running Chrome, pages are sometimes all blank after finished loading but if I resize the window a little everything is repainted correctly.
How can I find the cause of these errors?
Also, just now, I received my first spontaneous reboot with the following message:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe0000ad98aa0, 0xfffff8028a666840, 0xffffe00000ca7c60). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 012314-27828-01.
The dump file was not in the mentioned directory, but in c:\windows\minidump\012314-27828-01.dmp. It's available here: http://sdrv.ms/1cZQi3H
I hope this may be related to the display problems?
Thanks
Mike

Answer 1

Mike
While WinDebugger does point to the video driver it is in fact the amdkmdap.sys driver that is at the root of the problem.  Have you tried reverting to an older version of the driver?  The current one may be buggy on your hardware
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
Machine Name:
Kernel base = 0xfffff802`88a86000 PsLoadedModuleList = 0xfffff802`88d4a990
Debug session time: Thu Jan 23 12:58:44.942 2014 (UTC - 5:00)
System Uptime: 0 days 0:25:20.745
Loading Kernel Symbols
BugCheck 9F, {3, ffffe0000ad98aa0, fffff8028a666840, ffffe00000ca7c60}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0000ad98aa0, Physical Device Object of the stack
Arg3: fffff8028a666840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00000ca7c60, The blocked IRP
Debugging Details:
DRVPOWERSTATE_SUBCODE: 3
DRIVER_OBJECT: ffffe0000a72e8c0
IMAGE_NAME: atikmpag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 52a231d9
MODULE_NAME: atikmpag
FAULTING_MODULE: fffff80002000000 atikmpag
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
DPC_STACK_BASE: FFFFF8028A66DFB0
STACK_TEXT:
fffff802`8a666808 fffff802`88c7d1a6 : 00000000`0000009f 00000000`00000003 ffffe000`0ad98aa0 fffff802`8a666840 : nt!KeBugCheckEx
fffff802`8a666810 fffff802`88c7d0c6 : ffffe000`0c61d2e0 00000000`00000001 00000000`00000001 fffff802`88ae2a04 : nt!PopIrpWatchdogBugcheck+0xde
fffff802`8a666870 fffff802`88b33f64 : ffffe000`0c61d318 fffff802`8a666939 ffffe000`0c61d358 00000000`00000000 : nt!PopIrpWatchdog+0x32
fffff802`8a6668c0 fffff802`88b34478 : 00000000`00000001 ffffe000`0a5c2328 fffff802`88d74180 fffff802`88d787e0 : nt!KiProcessExpiredTimerList+0x1d8
fffff802`8a6669a0 fffff802`88b90478 : fffff802`88d74180 00000000`002b36b2 00000000`0000e29b 00000000`0000e2b3 : nt!KiExpireTimerTable+0x218
fffff802`8a666a40 fffff802`88ae0abc : ffffe000`00000000 00001fa0`00000001 00000003`8a7190a7 00000000`00000002 : nt!KiTimerExpiration+0x148
fffff802`8a666af0 fffff802`88bd77ea : fffff802`88d74180 fffff802`88d74180 00000000`001a3fc0 fffff802`88dcca80 : nt!KiRetireDpcList+0x19c
fffff802`8a666c60 00000000`00000000 : fffff802`8a667000 fffff802`8a661000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_atikmpag.sys
BUCKET_ID: 0x9F_3_IMAGE_atikmpag.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_image_atikmpag.sys
FAILURE_ID_HASH: {af164200-9e3a-413f-a4b6-a6a896ffe05a}
Followup: MachineOwner
Irp is active with 3 stacks 1 is current (= 0xffffe00000ca7d30)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
>[ 16, 2] 0 e0 ffffe0000ad98aa0 00000000 00000000-00000000
\Driver\amdkmdap
Args: 00000000 00000001 00000001 00000000
[ 16, 2] 0 e1 ffffe000009e9040 00000000 fffff80288b9bd80-ffffe0000c61d2e0 Success Error Cancel pending
\Driver\monitor nt!PopRequestCompletion
Args: 00000000 00000001 00000001 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe0000c61d2e0
Wanikiya and Dyami--Team Zigzag