Do BT have a complaints procedure

I know they have a code I am without
broadband for a week. I opened a complaint on the website about the
customer service I received when I tried to resolve the issue
I was hung up on twice and my calls were not returned.I complained
about this online I was given a number and two days later I received
an email saying try plugging in the router and pointing me to 3 web
links when they know I am without broadband useless and no mention of
my complaint about customer service.I phoned to try and discuss it and
was told the complaint was closed!, it could not be reopened neither
could I discuss it. Is this a complaints procedure? I think I will
have to complain to the regulator unless anyone knows how you are
supposed to complain.I do not know how according to their own code how
they resolve iissues to customers satisfactrion if they don'ask the
customer first and just close the call automatically

Give you an idea of how BT complaints procedure works. I have been through their procedure, it took two letters sent to them, as they said they had not received the first one. Then after eight weeks, they wrote back, no mention of what the main complaint but more on the attached prove that I supplied to back up my complaint. I received a deadlock letter. So next step was to contact Otello who took the complaint over. This cuased even more problems, in that after about five months, a manager in the UK put a note on my account, stating that in future if I rang up for tech support, the advicer had to tell me to ring the ombudsman to get support. This went on until I got the final discission from the Ombudsman and accepted it. You will find that the Ombudsman will use within his letter a lot of the same words as BT staff say are BT policy and will only suggest that BT write to you and at the most will have to pay compensation of £50.00. Also they talk in present tence and not about what was going on at the time that you made the complaint.
Hope this helps.

Similar Messages

Re: Do BT have a complaints procedure

I have just got to the point of totally detesting the service I have had from BT in finalising my final bill. Have searched the BT Website to find the BT Complaints Procedure. I cannot find it!! The website is doing as normal sending me round in circles back to the same page each time.
Anyone know where the procedure hides??

Hi TerryWinfield,
Welcome to the forum and thanks for posting. Please use the 'contact the mods' link in my forum profile to send in your details if you need any help getting the issues with your final bill sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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Hello I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair. Following my issue relating to a

Hello
I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
This where I stand on this, I have not had my iMac for almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
I trust you will take this complaint seriously and pass it to the relevant department for action.
Yours sincerely
Des Withey
Sent from my iPad
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Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.

SSIS 2012 ETL is failing only at one server (No BIDS) but running successfully from BIDS on different sever . In this ETL, I have used Stored Procedure in OLEDB Source.

Hi Guys,
SSIS 2012 ETL is failing only at one server (No BIDS) but running successfully from BIDS on different sever . In this ETL, I have used Stored Procedure in OLEDB Source.
Note: I have couple of ETLs developed in 2005 using same logic and upgraded to 2012, working perfectly.
I am getting Error Message:
SSIS
Error Code
DTS_E_OLEDBERROR.
An OLE DB
error has occurred.
Error code: 0x80004005.
An
OLE DB
record is available.
Source: "Microsoft OLE DB Provider for SQL Server"
Hresult: 0x80004005
Description: "Error converting data type varchar to datetime.".
Unable
to retrieve
column information
from the data
source. Make
sure your target
table in
the database is
available.
"OLE DB Source"
failed validation
and returned
validation status
"VS_ISBROKEN".
I tried below word around and found It is working perfectly.
I loaded data into a table (dbo.TEMP) using Stored procedure and then I used this dbo.TEMP table in OLEDB source and then found no issue.
MY SP Details: (This SP I am calling in OLEDB source of ETL) and when I run it from one server IT is working fine and when I run from ETL dedicated Server getting error: Guys Help me out.
USE
[TEST_DB]
GO
SET
ANSI_NULLS ON
GO
SET
QUOTED_IDENTIFIER ON
GO
ALTER
PROCEDURE [DBO].[SP_TEST]
--EXEC [DBO].[SP_TEST] '2014-09-30','2014-10-01'
@FROMDATETIME
DATETIME,
@TODATETIME
DATETIME
AS
SET
NOCOUNT ON
BEGIN
DECLARE
@FROMDATEKEY INT,
@TODATEKEY INT,
SET
@FROMDATEKEY=
CONVERT(VARCHAR(10),@FROMDATETIME,112)
SET
@TODATEKEY=
CONVERT(VARCHAR(10),@TODATETIME,112)
IF 1 = 1
BEGIN
SELECT
CAST(NULL
AS DATETIME)
AS TXN_DATE
, CAST(NULL
AS DATETIME
) AS PROCESS_DATE
, CAST(NULL
AS money)
AS S1_AMT
, CAST(NULL
AS money)
AS S2_AMOUNT
, CAST(NULL
AS money)
AS S2_INVALID_AMOUNT
, CAST(NULL
AS money)
AS INVALID_MOVED_IN_VALID_S2_AMOUNT
, CAST(NULL
AS VARCHAR(20))
AS SYSTEM_ID
, CAST(NULL
AS money)
AS S3_AMT
END
SELECT
TXN_DATE
,PROCESS_DATE
,S1_AMT
,S2_AMOUNT
,S2_INVALID_AMOUNT
,INVALID_MOVED_IN_VALID_S2_AMOUNT
,SYSTEM_ID
S3_AMT
FROM
DBO.TABLE_1
WHERE TNX_DATE_KEY
BETWEEN @FROMDATEKEY
and @TODATEKEY
UNION
ALL
SELECT
TXN_DATE
,PROCESS_DATE
,S1_AMT
,S2_AMOUNT
,S2_INVALID_AMOUNT
,INVALID_MOVED_IN_VALID_S2_AMOUNT
,SYSTEM_ID
S3_AMT
FROM
DBO.TABLE_2
WHERE TNX_DATE_KEY
BETWEEN @FROMDATEKEY
and @TODATEKEY
UNION
ALL
SELECT
TXN_DATE
,PROCESS_DATE
,S1_AMT
,S2_AMOUNT
,S2_INVALID_AMOUNT
,INVALID_MOVED_IN_VALID_S2_AMOUNT
,SYSTEM_ID
S3_AMT
FROM
DBO.TABLE_3
WHERE TNX_DATE_KEY
BETWEEN @FROMDATEKEY
and @TODATEKEY
END
Data Source Mode: SQL Command for Variable
"EXEC [DBO].[SP_TEST] '"+ (DT_WSTR, 24) @[User::V_EXTRACT_FROM_DT] +"','"+ (DT_WSTR, 24) @[User::V_EXTRACT_TO_DT] +"'"
Where variable @[User::V_EXTRACT_FROM_DT] and @[User::V_EXTRACT_TO_DT] is defined as DATETIME
Thanks Shiven:) If Answer is Helpful, Please Vote

Hi,
Yes you are right. At one sever where I was getting error, DateTime was in USA format and Where It was running successfully was in AUS format.
I changed from USA to AUS and I did another changes:
Data Source Mode: SQL
Command
EXEC [DBO].[SP_TEST]
@FROMDATETIME = ?,
@TODATETIME = ?
and It is working fine.
Thanks Shiven:) If Answer is Helpful, Please Vote

I have created stored procedure with %rowtype as IN OUT parameter.I want to

i have created stored procedure with %rowtype as IN OUT parameter.I want to call it in java program

Hi Avi,
I have the same problem as the person asking before me, so I'll try and clarify:
I have a Java client and a PL/SQL database procedure that looks something along the lines of:
Create of Replace procedure myProc(myRow IN myTable%Rowtype)
It's very easy to pass a parameter into this procedure from another procedure within the database because creating another myTable%Rowtype is not a problem.
However, Java doesnt know what "Rowtype" is.
I was wondering how I would pass a "rowtype" from Java.
I was thinking along the lines of creating an object in the DB like that:
Create Type myObj AS myTable%Rowtype (<-- is that even allowed?)
And then create a procedure in the DB with the header:
Create of Replace procedure myProc(myRow IN myObj)
And then, in my Java,just create a STRUCT of my DB object and pass it to the DB:
myCallableStatement.setObject(1, myStruct);
Would that work?
Is there a better way?
Thanks,
Dan

Does Oracle have Extended Stored Procedure like SQL Server and Sybase?

Hi, i am new to Oracle. I want to know if...
Does Oracle have Extended Stored Procedure like SQL Server and Sybase?
If it does not have, then how can i call outside program written in C or JAVA from the Database stored procedure or trigger?

refer to this link on external procedures
http://download-west.oracle.com/docs/cd/A87860_01/doc/server.817/a76956/manproc.htm#11064

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

HT1414 I am trying to restore my Ipod touch 5 generation but I am receiving an error message that says your Ipod can not be restored you need your password I don't know my password so I don't know what to do. I have started the procedures 3 times but no

am trying to restore my Ipod touch 5 generation but I am receiving an error message that says your Ipod can not be restored you need your password I don't know my password so I don't know what to do. I have started the procedures 3 times but no luck till now

If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation

Is it possible to have different pricing procedure for SO and invoice?

Hi,
Is it possible to have different pricing procedure for SO
and invoice?

Hi Kiran35086
--Yes you can have it.But it is based on the business requirement
--Create 2 Document pricing procedures & assign one in VOV8 & another in VOFA
--In Sales Document VOV8 you maintain different document pricing procedure Ex A
--Go to VOFA & select your billing document type in Account assignment/pricing assign the document pricing procedure.EX- B
--Create condition records in VK11 for the condition types which are included in the pricing procedures
--Maintain pricing procedure determination in OVKK with 2 different Document pricing procedure & save it
--When you raise SO in VA01 you will find one pricing procedure & when you raise billing in VF01 you find another pricing procedure in conditions.
Let me know if your problem is solved
Regards
Pradeep

Is it possible to have different pricing procedure at sales order level and

Hi SD Gurus,
Is it possible to have different pricing procedure at sales order level and invoice level?
if is it possible to have different pricing procedures at sales order level and invoice level could you please tell me the steps how i have to do?
Thanks & Regards,
Nivas

Hi,
Yes you can able to map two different pricing procedure for order and invoice level
You can achieve it through by document pricing procedure and assign it in document type
In VOV8 assign document pricing procedure A for order type
in VOFA assign document pricing procedure B for billing type
Keep customer pricing procedure common
Then in OVKK assign pricing procdures
Kapil

I have two Separate Procedures..

HI All,
I have two separate procedures..like Procedure A and Procedure B..I want to use procedure A variables in Procedure B..It is possible in oracle..which concept involve here..
Thanks.

963047 wrote:
I have two separate procedures..like Procedure A and Procedure B..I want to use procedure A variables in Procedure B..It is possible in oracle..which concept involve here..Bad idea. The purpose of a code unit is to be a single self contained unit of code (procedure, function or method) that does a SINGLE job and does it WELL.
If you make that code unit reliant on data inside another code unit, that self containment is violated. A dependency is created. One that a developer working on ProcA can break as this developer will be unaware that ProcB is dependant on data in ProcA. (this concept is also not supported in most programming languages)
This is why code units need to exchange data as parameters (or via properties in o-o languages).
Likewise is the idea of global variables not always that sound. Global variables need to be correctly identified and implemented. Assuming that global variables are truly needed, then there are two basic ways to address this.
Session based. I.e. global variable values that are only seen by code within the same session. This can be implemented as a PL/SQL package, as an Oracle Context (name-space), or as a temp table.
Database based. I.e. global variables that persist across all database sessions (and instances if RAC). This can be implemented as a standard database table (with a PL/SQL package interface that provides and sets values).

What a bunch of **** is Firefoxes complaints procedure. They don't have one! It's all this usual **** of forums etc. You can't actually send a complaint directly to Firefox. Why don't you have a "Contact Us " link? oles!!

I already wrote my comments on the previous page!
Now *****
'''Removed profanity. Please read the rules and guidelines at https://support.mozilla.com/en-US/kb/Forum+and+Chat+Rules+and+Guidelines - FF4L'''

If you have feedback about Firefox in general, please go to http://hendrix.mozilla.org/ .
If you would like to provide feedback about your experience with Firefox 4 Beta, see [http://www.mozilla.com/en-US/firefox/beta/feedback/ this link].

New Complaints procedure from 22 July 2011

http://www.bbc.co.uk/news/business-14233565
extract
The industry has a new procedure for dealing with complaints, which comes
into force on 22 July 2011.
Firms will have to resolve initial complaints within eight weeks, or
disgruntled customers will be able to take them to either the communications
ombudsman or to the Communications and Internet Services Adjudication Scheme
(CISAS).
Their decisions will be binding on telecoms firms.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Thanks Sean for your reply.
In response to
1. When you place an order with us BT Retail, to have a phone line installed the procedure is we will arrange for an engineer to visit and carry out the work. All orders are subject to survey so its the engineers job to asses what work is required to have a line installed at your home.
My order told me that the line would be installed on 29 August, not what you have told me now. And I have been charged line rental and broadband from 29 August. As I still do not have the line I assume that I will be refunded?
The engineer that is coming out to you will asses what Openreach need to do to get a line into your home, once he does this he will send his report back to Openreach to find a solution. This will undoubtedly cause a delay in you getting service but once the engineer has seen what work is required, we can then liase with Openreach and find out what work is needed and how long it will take.
The Engineer did assess. He also installed the connection in the house and liaised with OpenReach. He left the lead outside the house and advised me that OpenReach would not need to access the property as they could now attach the line to whatever it was they do. He told Openreach the same thing. He was most helpful and left the job open to encourage OpenReach to come as soon as possible. They did indeed turn up on 30 August. With no warning and I was in Greece. They left a note to say that they needed access to the house! Told me to contact my Communications Provider. Which I did as BT send me text saying that I needed to contact them on www.bt.com/order tracking. Which I have done. It tells me nothing new and I am none the wiser. Please as a matter or urgency.
Thank you
Jackie Lines

Does Apple have a complaint department for Resellers?

macbook pro Mac OS X (10.4.6)
Does anyone know if there is an email address or phone number to lodge complaints about Resellers? I have been all over the Apple Support site and I can't find one.
I bought a MacBook Pro on 5/14 (1.83GHZ) and on 5/16 they started offering the 2.0GHZ for the same price. I tried to return it to the reseller (Connecting Point Medford, Oregon) which posted a 7 day return policy and they refused to take the return saying Apple will not allow them to return computers unless they are defective because Apple will not take returns on registered products. BTW, as we all know you have to register you Mac when you first start it up - there is no option to skip registration when you start it up the first time.
Also, the Apple store has told me if I had purchased from them they would have accepted the return. Anyone have any ideas?

In addition to the advice from Rajesh have you contacted an Apple Store in the area? My original MBP was a 15" I purchased from CompUSA. But when I had an issue with it AppleCare made me an appointment with the local Apple Store in the area to speak with a genius. They acknowledged the problem and swapped it out for me in store even though I did not purchase it there. They also allowed me to pay the difference to upgrade to a 17". I was very pleased with that. They gave me a receipt for 17" purchase at full price with the 14 day return and all. Just like that I was an Apple Store customer instead of a CompUSA customer.
YMMV since your issue is not actually one of a failed unit, but you never know what they may be able to do for you until you ask.

Re: Official complaints procedure

I would like to make a compaint about the cutomer option department.
I spoke with them last week about moving my service as I was unhappy with the tv service (well my children were not happy) as it is very slow when changing the channel and scrolling, but now the service is not showing when on certain channels and have to reboot daily.
however I spoke to a lady who said that I had an old box and they could exchange this for youview which is the same as vision.
we went through the other details of my account and changed the broadband option, i agreed to change the services as they has assured me that they would exchange the box. While changing all the details she said she could not put a request in for the box change until the next day, as I would be charged for this. It was agreed that she would call be back on saturday morning at 9am.
obviously no call, called back today to speak to a very unhelpful lady, who would not let me speak to a supervisor, said an exchange would cost me £25. As you can imagine i was furious i asked to speak to a supervisor then to speak to customer complaints, she did not seem to know what to do, she said i needed to speak to technical and raise a complaint with them. I asked to be transferred and was conveniently cut off.
I have raised a complaint on my account but god know how long that will take, and in the meantime I am now paying more for a service that still dosnt work, i feel i have been duped into staying with BT then left in the lurch when other assistants havnt got a clue.
I have been with BT a long time and feel that they have not acted ethically when dealing with myself, insisting that I would get a new tv box which will work and now saying that I have to pay for it, and to make things even worse its a ridiculous amount to buy myself out of the contract as no cooling off period.
I hope for someone to be intouch with asap and resolve this matter

Hi carmerarmer
I am very sorry about this. I can understand why you would feel annoyed given what has happened.
I'll be happy to help you out and get to the bottom of this. The Mod team are quiet busy at the moment so it may take a few days but I promise we will see this through for you as quickly as we can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Do BT have a complaints procedure

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