Do custom objects work with email integration?

I would like to consider using a custom object for a division of our organization to separately log support tickets (we've run out of available fields in the service request object). Is there any way to use the email integration with custom objects?
Thanks
Diana

According to the Help, only the following records are supported: Account, Contact, Lead, Opportunity, or Service records. The custom record types that we have created do not show up in the Email integration either.

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Hi Team,
SkipFinalSummary=YES and FinalAction=Reboot does work with MDT integrated TS in Configuration manager?
or if do we have any alternative variables that provides similar functionality with MDT integrated TS in config manager ?
Any pointers will be appreciated.
Regards,

The answer can be found in the MDT docs. There is a table that contains each variable and if it will work in what scenario.
Torsten Meringer | http://www.mssccmfaq.de

Object Package with Email Notifications not working

I have an object package with 10 reports in it. I want Edge to send email notices to the customers when each report is ready to be viewed. But it will only send an email for the first report not any of the others. Any ideas on why the other notifications aren't being sent out?

I found out this is a known issue. The "Schedule For" option is not supported for object packages. I worked around it by setting success and failure events and then scheduling an email to be sent when one of the events occurs.

Re: AQ/Referenceable Objects work with MDB on WebLogic

          Great work! So you don't have to touch any of Oracle's classes, correct?
          Do you have time to document the whole thing and post it here, including the source
          code of all your custom classes?
          Eric Ma
          "Diptanshu Parui" <[email protected]> wrote:
          >
          >Forgot to add an important point.
          >The extended classes have to in the oracle.jms package (not necessarily
          >in the
          >same jar) to extend the Oracle classes. And I have used aqapi13.jar.
          >
          >Dips
          >
          >"Diptanshu Parui" <[email protected]> wrote:
          >>
          >>Hi,
          >>
          >>After days of work on getting to integrate Oracle's AQ with WebLogic
          >>I have managed
          >>to get to a solution without making changes to the Oracle's AQ API.
          >>
          >>Eric Ma had managed to provide a solution about an year back changing
          >>Oracle's
          >>API and making the AQjmsConnection, AQjmsSession, AQjmsQueueConnectionFactory
          >>& AQjmsDestination NOT implement Referenceable. This solution worked
          >>with WebLogic
          >>but meant that this cannot be deployed on Production environment.
          >>
          >>There was a myth that WebLogic's JNDI didn't provide support to Referenceable
          >>objects like Oracle's AQjmsQueueConnectionFactory etc.
          >>
          >>This myth has been broken. Referenceable object CAN be bound and looked
          >>up from
          >>WebLogic's JNDI provided right Factory classes are written and the correct
          >>constructor
          >>for Reference is used in the getReference method of the Referenceable
          >>implementation.
          >>
          >>In case of Oracle's objects, I wrote classes extending AQjmsQueueConnectionFactory
          >>& AQjmsDestination. In the extended classes, I wrote toString method
          >>and set private
          >>String variable.
          >>This string variable is just special character separated concat of all
          >>parameters
          >>used to call the constructor of the extended class.
          >>Then, in the getReference method of the extended class, I used the following
          >>constructor
          >>of Reference.
          >>
          >>return new Reference( DipsAQQueueConnectionFactory.class.getName(),
          >new
          >>StringRefAddr("value",
          >>value), DipsAQConnectionFactory.class.getName(), null);
          >>
          >>DipsAQQueueConnectionFactory is my class extending AQjmsQueueConnectionFactory
          >>and DipsAQConnectionFactory is the factory class for DipsAQQueueConnectionFactory.
          >>The object value passed in the StringRefAddr above is nothing but the
          >>toString
          >>of the extended class which was stored in the private String variable.
          >>In the
          >>factory class, the string is taken out the StringRefAddr and stripped
          >>to get individual
          >>parameters which were separated by special characters. Once, the individual
          >>parameters
          >>are got back, the Factory class instantiates the Referenceable object
          >>and returns
          >>it back.
          >>
          >>Another important point is in the extended class DipsAQQueueConnectionFactory
          >>I wrote this method
          >> public QueueConnection createQueueConnection() throws JMSException
          >>
          >> {
          >>     return createQueueConnection("user","user");
          >> }
          >>
          >>And then using a startup class I bound the DipsAQQueueConnectionFactory
          >>& DipsAQDestination
          >>Referenceable objects to WLS. The MDB deployed on WLS was made lookup
          >>for the
          >>bound QF & Q and it started reading AQ messages.
          >>
          >>Few other points to note.
          >>I have kept the user & pwd of WLS same as DB.
          >>I have used OCI driver.
          >>
          >>Please feel free to raise further queries/suggestions.
          >>
          >>Dips
          >


          Eric,
          This is the relevant part of the config.xml you were looking for.
               <JMSDistributedQueue JNDIName="DQueue1" Name="DQueue1" Targets="ClusterTwo" Template="DQueue1">
                    <JMSDistributedQueueMember JMSQueue="Queue1" Name="DQM1"/>
                    <JMSDistributedQueueMember JMSQueue="Queue2" Name="DQM2"/>
               </JMSDistributedQueue>
               <JMSBridgeDestination
                    ConnectionFactoryJNDIName="AQJMSConnectionFactory" ConnectionURL="t3://ip:port"
                    DestinationJNDIName="AQJMSQueue" Name="AQJMSDest"/>
               <JMSConnectionFactory JNDIName="ConnectionFactory" Name="ConnectionFactory"
                    ServerAffinityEnabled="false" Targets="IAServer,ClusterTwo" XAConnectionFactoryEnabled="true"/>
               <JMSBridgeDestination ConnectionFactoryJNDIName="ConnectionFactory" ConnectionURL="t3://ip:port"
                    DestinationJNDIName="DQueue1" Name="Dest"/>
               <MessagingBridge Name="MB1" QualityOfService="Duplicate-okay"
                    SourceDestination="AQJMSDest" TargetDestination="Dest"
                    Targets="IAServer,MS1 (migratable),MS2 (migratable),ClusterTwo"/>
          No, I haven't used Oracle's OC4J 10g's AQJMS XA TX support classes.
          cheers!
          Dips
          "Eric Ma" <[email protected]> wrote:
          >
          >Dips:
          >
          >Can you post your config.xml here to show how you set up WLS messaging
          >bridges?
          >
          >Also, have you played with OC4J 10g's AQJMS XA TX support classes?
          >
          >Eric
          >
          >"Diptanshu Parui" <[email protected]> wrote:
          >>
          >>The sample code is now available at
          >>http://dev2dev.bea.com/codelibrary/code/startupclass.jsp
          >>
          >>cheers,
          >>Dips
          >>
          >>
          >>"Diptanshu Parui" <[email protected]> wrote:
          >>>
          >>>Yes, no need to touch Oracle's code at all.
          >>>
          >>>I will post the whitepaper/code soon.
          >>>
          >>>
          >>>"Eric Ma" <[email protected]> wrote:
          >>>>
          >>>>Great work! So you don't have to touch any of Oracle's classes, correct?
          >>>>
          >>>>Do you have time to document the whole thing and post it here, including
          >>>>the source
          >>>>code of all your custom classes?
          >>>>
          >>>>Eric Ma
          >>>>
          >>>>
          >>>>"Diptanshu Parui" <[email protected]> wrote:
          >>>>>
          >>>>>Forgot to add an important point.
          >>>>>The extended classes have to in the oracle.jms package (not necessarily
          >>>>>in the
          >>>>>same jar) to extend the Oracle classes. And I have used aqapi13.jar.
          >>>>>
          >>>>>Dips
          >>>>>
          >>>>>"Diptanshu Parui" <[email protected]> wrote:
          >>>>>>
          >>>>>>Hi,
          >>>>>>
          >>>>>>After days of work on getting to integrate Oracle's AQ with WebLogic
          >>>>>>I have managed
          >>>>>>to get to a solution without making changes to the Oracle's AQ API.
          >>>>>>
          >>>>>>Eric Ma had managed to provide a solution about an year back changing
          >>>>>>Oracle's
          >>>>>>API and making the AQjmsConnection, AQjmsSession, AQjmsQueueConnectionFactory
          >>>>>>& AQjmsDestination NOT implement Referenceable. This solution worked
          >>>>>>with WebLogic
          >>>>>>but meant that this cannot be deployed on Production environment.
          >>>>>>
          >>>>>>There was a myth that WebLogic's JNDI didn't provide support to
          >Referenceable
          >>>>>>objects like Oracle's AQjmsQueueConnectionFactory etc.
          >>>>>>
          >>>>>>This myth has been broken. Referenceable object CAN be bound and
          >>looked
          >>>>>>up from
          >>>>>>WebLogic's JNDI provided right Factory classes are written and the
          >>>>correct
          >>>>>>constructor
          >>>>>>for Reference is used in the getReference method of the Referenceable
          >>>>>>implementation.
          >>>>>>
          >>>>>>In case of Oracle's objects, I wrote classes extending AQjmsQueueConnectionFactory
          >>>>>>& AQjmsDestination. In the extended classes, I wrote toString method
          >>>>>>and set private
          >>>>>>String variable.
          >>>>>>This string variable is just special character separated concat
          >of
          >>>>all
          >>>>>>parameters
          >>>>>>used to call the constructor of the extended class.
          >>>>>>Then, in the getReference method of the extended class, I used the
          >>>>following
          >>>>>>constructor
          >>>>>>of Reference.
          >>>>>>
          >>>>>>return new Reference( DipsAQQueueConnectionFactory.class.getName(),
          >>>>>new
          >>>>>>StringRefAddr("value",
          >>>>>>value), DipsAQConnectionFactory.class.getName(), null);
          >>>>>>
          >>>>>>DipsAQQueueConnectionFactory is my class extending AQjmsQueueConnectionFactory
          >>>>>>and DipsAQConnectionFactory is the factory class for DipsAQQueueConnectionFactory.
          >>>>>>The object value passed in the StringRefAddr above is nothing but
          >>>the
          >>>>>>toString
          >>>>>>of the extended class which was stored in the private String variable.
          >>>>>>In the
          >>>>>>factory class, the string is taken out the StringRefAddr and stripped
          >>>>>>to get individual
          >>>>>>parameters which were separated by special characters. Once, the
          >>individual
          >>>>>>parameters
          >>>>>>are got back, the Factory class instantiates the Referenceable object
          >>>>>>and returns
          >>>>>>it back.
          >>>>>>
          >>>>>>Another important point is in the extended class DipsAQQueueConnectionFactory
          >>>>>>I wrote this method
          >>>>>> public QueueConnection createQueueConnection() throws JMSException
          >>>>>>
          >>>>>> {
          >>>>>>     return createQueueConnection("user","user");
          >>>>>> }
          >>>>>>
          >>>>>>And then using a startup class I bound the DipsAQQueueConnectionFactory
          >>>>>>& DipsAQDestination
          >>>>>>Referenceable objects to WLS. The MDB deployed on WLS was made lookup
          >>>>>>for the
          >>>>>>bound QF & Q and it started reading AQ messages.
          >>>>>>
          >>>>>>Few other points to note.
          >>>>>>I have kept the user & pwd of WLS same as DB.
          >>>>>>I have used OCI driver.
          >>>>>>
          >>>>>>Please feel free to raise further queries/suggestions.
          >>>>>>
          >>>>>>Dips
          >>>>>
          >>>>
          >>>
          >>
          >

Click-to-dial doesnt work with Basic integration

Hi,
I have built a CTI adapter to work with Oracle Basic integration. I can do all the functions through UWQ using this adapter. But the click-to-dial doesnt work. Here is the scenario->
1. Customer Call comes in.
2. Agent gets a screen pop and the relevant service request form is popped.
3. Agent answers the call, talks and then hangs up.
4. Agent clicks on the click-to-dial icon next to the customer number field on the service request form.
5. Nothing happens.
Basically, Oracle is not sending the dial string to my adapter at all. I am expecting Oracle will pass the dial string to the CTI adapter to let it place the outbound call as it does in Direct integration. In Direct integration, the CTI adapter does get the dial string from Oracle when agent clicks on "initiate call". Any idea why this is not the case with Basic? Is it not supported with basic?
Here are the java console logs after I hit "Initiate Call" from the SR form ->
Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getPluginUID()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PLUGIN CONTROL METHOD command:
     [Command = occtDial
     MediaType = INBOUND_TELE
     Args Array:
     55227
     100044952
     +(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [EVENT-INFO] - SOFTPHONE:EVENT NAME NOT FOUND--MEDIA ITEM EVENT/PLUGIN CONTROL METHOD
BEGIN SOFTPHONE INBOUND EVENT DATA:{occtMediaItemId=55227, occtAgentID=100044952, occtDestination=+(804)4198614}
<<<<<<<<<<<<<END SOFTPHONE INBOUND EVENT DATA
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Command::occtDial
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Creating a UWQMediaCommand 2
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:converHashtoArg:Incoming Hashtable={occtMediaItemId=55227, occtLineIndex=0, occtAgentID=100044952, occtCommand=occtDial, occtDestination=+(804)4198614}
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing key:occtLineIndex
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing dataType:int
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding Key=occtLineIndex
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding Integer value=0
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing key:occtDestination
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing dataType:string
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding Key=occtDestination
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding String value=+(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:UWQmcToUWQmcdoArray:occtCommand :occtDial
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:UWQmcToUWQmcdoArray:passing argument:0
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:UWQmcToUWQmcdoArray:passing argument:+(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Finished creating UWQ Media Array
[Tue Sep 22 14:20:03 EDT 2009] - [VERBOSE] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:executing mediaControlMethod
[Tue Sep 22 14:20:03 EDT 2009] - [providerPlugin:verbose] - preprocessMediaCommand( Provider UID = null
     Command =
     [Command = occtDial
     MediaType = INBOUND_TELE
     Args Array:
     0
     +(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getPluginUID()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PLUGIN CONTROL METHOD command:
     [Command = occtSoftphoneToFront
     MediaType = INBOUND_TELE
     Args Array:
     100044952
[Tue Sep 22 14:20:03 EDT 2009] - [EVENT-INFO] - SOFTPHONE:EVENT NAME NOT FOUND--MEDIA ITEM EVENT/PLUGIN CONTROL METHOD
BEGIN SOFTPHONE INBOUND EVENT DATA:{occtAgentID=100044952}
<<<<<<<<<<<<<END SOFTPHONE INBOUND EVENT DATA
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Command::occtSoftphoneToFront
[Tue Sep 22 14:20:03 EDT 2009] - [VERBOSE] - SOFTPHONE:SoftphoneGUI:icWorkFrame.toFront
Edited by: user653223 on Sep 22, 2009 2:03 PM

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IPhone 3G does not work with car integration after 2.2 update

I just upgraded my iPhone 3G with the new 2.2 software update and now it doesn't work with my car integration. Very frustrating... I have a 2009 Honda Civic that has a USB interface. Before the update I was able to charge and play music through the USB interface. In addition, I could also control the music through the stereo. After the update, it says not compatible and it doesn't even charge the phone anymore. Doesn't anyone have the same problem or know how to fix it? Street view is cool but i will definitely revert back to 2.1 if I can't fix this...

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Is reinstalling the firmware only solution to this? Do we know the cause yet?

Custom app working with CRE 8.5, not working after migration to BOE XI

Hello,
I have this custom legacy app coming from way back in time, which -among other things- connects to a CRE 8.5 APS to get the list of available reports and the rights of a given user over those reports (view instances, request on demand, and so on). The logic of this custom application works quite well, though it's a bit cryptic (to me at least).
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To properly explain what's going on, I will have to go into detail with some lengthy description of the code.
Here it goes. This is the (partial) code that queries if a given user (UserID) has permission to view and/or request on demand a set of reports in the server:
Qry2 = "Select SI_ID, SI_NAME From CI_INFOOBJECTS"
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(not sure why, but the message won't accept more text than the above... I will have to post a second message with the rest of it)
Edited by: Marcelo Rybertt on Mar 30, 2010 8:39 PM
Edited by: Marcelo Rybertt on Mar 30, 2010 8:49 PM

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ROD stands for Request On Demand. True means the user can ROD. False, the user can't.
VRI stands for View Report Instance. Same deal.
intFolderRightsCount and intReportRightsCount are both calculated from the GetRightsCount function, like this:
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u2026
Set principal = iReport.SecurityInfo.AnyPrincipal(UserID)
u2026
GetRightsCount = principal.Rights.Count
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Post Author: bicknell
CA Forum: crystalreports.com
In order to improve the delivery of email from crystalreports.com and ensure we are adhering to best practices in email communication, we are making a minor change to how email is being sent from crystalreports.com. This change will go live at 12:01 AM Pacific on Friday, May 11, 2007. We do not anticipate any disruption to your service as a result of this change however if you have made any changes to the way your email servers receive mail from crystalrpeports.com, you may need to review and reconfigure these settings. Please reply to this post or email support if you have any questions.

Post Author: bicknell
CA Forum: crystalreports.com
The change is in and SYSTEM email is now addressed in a way that will lower the SPAM score while increasing delivery resiliency. You will now notice that email is addressed from "Crystal Reports <[email protected]>". Since this matches our outbound email servers, this means reverse lookups will work as well.From: Crystal Reports <[email protected]>Reply-To: Business Objects CRDC System <[email protected]>Date: Mon, 14 May 2007 19:50:49 -0700To: Arthur Dent <[email protected]>Conversation: Password Reminder from crystalreports.comSubject: Password Reminder from crystalreports.com

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hi,
I'm pretty new to BusinessObjects. Anyways, from reading a little bit, I've noticed that the "Universe Designer" is the tool for modeling the data, and that it works on relational DB. Is that true? can it work only on relational DB? in my project, i have kind of data that cannot be mapped into schemas, therefore i need to work with NoSQL DB.
Can BusinessObjects support these kind of DBs?
thanks!
Ohad.

Hi Ohad
Welcome to SCN!
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Columnar data, if it can be exposed through "Web Services" can then be consumed in BO tools like Web Intelligence/Xcelsius.
This forum area, however, is not the right one to discuss on BO tools/technologies. Feel free to post your BO questions at:
Business Intelligence Solution Architecture
Hope this helps.
Best,
DeepB

Contacts not working with email

Hi,
I recenlty ugraded to OX Mavericks adn now my Contacts do not work with Mail.
Any way to fix this?
Thank you!

I am having this same problem. I click the + in the To field and my contact drop down appears. I select my group and it will not poplulate the To field. I never had this problem before Maverick
My contacts are in icloud. not sure if this is the reason it won't work.
I can type in an individual name.. but i need to use a group. Did you ever get this figured out?

YouTube links don't work with email

I have a gmail account as well as a Frontiernet.net email account on my iPad 2. If I'm sent an email with a YouTube link in it the entire email blanks out on me and all text because an unusable link, like this:
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X-UNTD-UBE: -1
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Hello again
I'm not saying you are full of squash, just that I'm unable
to duplicate it using my own copy of RoboHelp 6. I tested by
linking an image to a different topic with no browse sequence in
the mix. Compiling and testing. Then creating a Browse Sequence and
recompiling and testing again. Mine worked.
This is a bit of VooDoo, but you might wish to try defining a
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In all the set-up direction pages that i've seen, people talk about an additional choice also, about a common email account!
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O.

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The outcome becomes Force
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I seem to have resolved this problem, but not entirely sure how!

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What's (likely) happening is that the HTML wrapper around the .swf isn't behaving... which causes Flash Player version detection to fail. Hit this test page at youtube - you should see an embedded movie with Flash Player version information.
http://www.youtube.com/swf_test.html
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http://kb2.adobe.com/cps/141/tn_14157.html

Suggest me on SAP 6.0 WDA will work with FPM integration

Hi Experts
We are going to upgradation from SAP 4.6C to 6.0, once upgraded we planning to develop Web Dynpro Applications with FPM, here my question is, is FPM is available in SAP 6.0?,
if not please let me know if we will take seperate FPM and integrate to SAP 6.0, will it work?, please
suggest.
Thanks in Advance
Regards,
Naresh.

Hi Ramkumar,
Ehp enhancement pack which is available in SAP ECC 6.0, first time Webdynpro has implimented in ECC 6.0 that is EHP 4 package, before that the the modules are available in BSP technology.
FPM is one of the Floor Plan manager, which is started with SAP ECC EHP4, FPM is framework on the top of webdynpro, look and feel is very good with FPM.
Regards,
Naresh.

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