Do i need to have an upgrade available to trade in my iPhone 5s for a 6
do I need to have an upgrade available to get the iPhone 6 if I trade in my 5s?
Great question, ajt3917! You would need to be eligible for an upgrade in order to take advantage of the promotion. If you are not eligible, you can appraise your device at vzw.com/trade in and purchase the iPhone 6 at full retail cost. You will then be able to apply the gift card towards your bill to help off set the charge.
Let us know if you have questions,
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport
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Do I need to have any type of anti-virus or malware, spyware protection for my Macbook Pro?
My Macbook is a year old. When I bought it, I was told by several people that I would not need any type of anti-virus software or anything to protect my computer because Mac did not get infected that often. However, I have had people today tell me that I do need protection for my computer. My Mac runs about as good as the day I got it, but I really don't want anything to happen to it. If I need to get an anti-virus, or malware/spyware software, what programs would y'all recomend? I am just looking for information. Thanks!
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use the free software ClamXav— nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
I want to trade in my iPhone 4 for the 200$ towards the iPhone 6 but I need help first
Does the promotion end the 30th?
Also how long will it take at most to receive my gift card after sending the phone because I don't have another phone to use until then? Lat question, I looked at the trade in values on the Verizon site and I have the iPhone 4 16GB A1332 and that is on there for every other carrier except Verizon so does that mean I can't trade it in?Travis,
Great questions. The promotion is set to expire on September 30. As long as you start the process and receive a confirmation code you are set. You can then order the phone and then activate the new phone. Once you have received the new phone you have until December 1, 2014 to return the phone. Once the phone has been processed in the Recycling Program you will receive the gift card in 4-6 weeks. You will be able to trade your device in with any carrier.
RobinD_VZW
Follow us on twitter @VZWSupport -
Need to ask a question about getting the iPhone 5 without an upgrade available.
Alright so I have currently an iPhone 4S and do NOT have an upgrade available. My question is how do i go about buying the 5 then? From what I know, Apple sells "unlocked" phones at around $750 (I want the 32gig version) but wont come out on launch day. Is there a Verizon specific phone that I can get instead of an "unlocked" phone that would cost cheaper and I can get it on launch day? Or do I have to preorder it through verizon's website?
Another thing is...is there certain fee's that I would have to pay to go along with the phone if I can buy it?Pernoe: I'm no expert, but this is the way I understand unlocked phones. Unlocked phones that use GSM technology can work on either T-Mobile or AT&T networks. Unlocked phones that use CDMA technology can work on either Sprint or Verizon networks. I can't tell you the difference between GSM and CDMA... I just don't really know what it is, just that AT&T and T-Mobile use GSM and Sprint and Verizon use CDMA.
That being said, I purchased (or at least ordered... my credit card has not been charged yet) 2 iPhone 5's from Verizon and opted to pay full price instead of taking the contract discount. You don't need to buy an unlocked phone to pay full price. You just have to select "month-to-month" pricing instead of "2 year contract" pricing when you buy the phone. -
How do I change from sync to iTunes to sync with iCloud if I don't have my computer available to plug into itubes
Hello Rsd841979,
Thanks for using Apple Support Communities.
It's not very clear to me what you're trying to accomplish with iCloud, but if you want to start backing up to iCloud, then you can follow the directions in the article below. If this is not what you are trying to do, then please let me know what you're wanting to use iCloud with.
iCloud: Back up your iOS device to iCloud
Take care,
Alex H. -
Hello, I wonder if you can help me. My iphone will not restore. iphone prompted restore in itunes I have downloaded all available Apple downloads and the iphone software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or receive call
Hi, Mangy1.
Thank you for using Apple Support Communities.
Here is the best resource when experiencing issues restoring your iPhone.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If the issue still persists, please reply back with the exact error message received.
Cheers,
Jason H. -
Can you trade-in your iPhone 4s to iPhone 6 if you aren't elgible to upgrade?
I was wondering if I would be able to trade-in my iPhone 4s for the iPhone 6? My upgrade isn't until December 2015, so is there anyway to upgrade before then?
Thanks,
JosephJoseph_Hyatt, no need to wonder! We would love to see you with a new iPhone 6! I apologize that we're unable to change your upgrade date. However, you can verify if you're eligible to Edge up online at My Verizon http://bit.ly/xB4iTc
LasinaH_VZW
Follow us on Twitter @VZWSupport -
I have photoshop CS2 on a mac 10.6.8 OS. I want to upgrade to Yosemite OS (10.10). Will photoshop work on the new OS? Is there an upgrade available if needed? Can I reload it if needed?
Photoshop was the last version compiled for the PPC cpu, not Intel. 10.6.8 kept it going with the Rosetta emulator, gone since 10.7.
So, no CS2 won't work under 10.10
CS6 (permanent license) or Lightroom and Photoshop | Adobe Creative Cloud Photography plan is the way to go.
Gene -
I've tried to open my iPhoto and a message box opens up and reads "To open your library with this version of iPhoto, it first needs to be prepared. To prepare the library, use the iPhoto Library Upgrader available from Apple." I update this and this message continues to pop up. I've even tried to rebuild it, but no matter what I do the same message appears and iPhoto still wpn't open. Can somebody please help me?!
i'm having the same problem with my iMac (Mac OS X 10.7.5) . i haven't really made any updates to it and yesterday when i tried to access the iPhoto library of my MBP (from my iMac) is when problems started. The iPhoto on the iMac initially said I need to install the recent version of the iPhoto. Since I can't find a 9.0 download, I went to buy the iPhoto on the App store.
When I tried to install iPhoto (version 9.4.3) to the iMac, I got this message:
The iPhoto Library Upgrader is a tool that prepares libraries from iPhoto 5 or earlier, so you can upgrade them with the current version of iPhoto. You can download the tool here.
Note: If your library is from iPhoto 6 or later, this tool is not required."
I then installed the iPhone Library Upgrader, but I got the same prompt:
'You can't open your current photo library using this version of the iPhoto. You have made changes to your library using a newer version of iPhoto. Please quit and use the latest version of iPhoto."
I guess this takes me back to square one? I am inclined to buy the iLife on eBay with the iPhoto 9.0 version, but needed to know if this is the case before I unfortunately bite the bullet. -
Help I have a G5 and I need to dowload or upgrade to mac osx 10.5 and i cant figure out how
Help I have a G5 and I need to dowload or upgrade to mac osx 10.5 and i cant figure out how
Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
The DVD should look like this
Caution - Leopard does not support classic mode. So, if you currently open OS 9 apps in classic mode, you won't be able to do this if you upgrade to Leopard.
Cheers, Tom
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