Do I use the warranty

I purchased my zen touch less then 30 days ago... Im sending it back, but do I use the warranty and contact creative labs, or do I just send it back to the store? (online store)

Hi JSun!
It depends on the store, really. Some stores will accept players back within the first 30 days and will replace it for you. Otherwise, Customer Support will be able to assist you. If you haven't had it very long, check with the store first to see what they advise, their return might take longer or they might not have the player you bought in stock.
Cat

Similar Messages

  • How can I use the Warranty on my LaserJet Toner Cartridges ?

     I have accumulated a total of 4 malfunctioning LaserJet toner cartridges in the last 6 months and I seem to be stymied trying to do anything. They are for LaserJet models 5, 6p, and 2100, and the failures are each unique print quality problems, move from printer to printer with the toner cartridge and  are all completely resolved by using another toner cartridge. Each of the cartridges yielded between 100 and 800 pages before failing, outlasting the 14 day return policy at local Staples where they were purchased. None of the cartridges depleted its toner supply.
    The Warranty Return Card in the package is very simple. It says "this toner cartridge is warranted to be free from defects in materials or workmanship during its useful lifetime", and "does not apply to cartridges that have been refilled or to those which are simply empty as a result of normal use."
    HP's Limited Warranty Statement at http://welcome.hp.com/country/us/en/privacy/limite d_warranty.html under the heading "HP Limited Warranty Statement - LaserJet Print Cartridges and Imaging Drums" seems simple and  straightforward,  "HP LaserJet Print Cartridges and Imaging Drums are warranted to be free from defects in materials and workmanship" then a clause excluding cartridges refilled, tampered abused, or simply worn out from use, "To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price."
    N.B.: There is no period stated for the Warranty, nor is there any on the Warranty Return Card in the product package. Also, these toner cartridges do not contain any smart chips, toner depletion sensors, etc.
    When I tried to return the cartridges to Staples, they called HP and were told by HP I had to have my receipt to prove the cartridges were less than 1 year old, and then that they wouldn't take them back at Staples anyway but that if I called HP would "mail me one". Since I buy a spare to sit next to a printer for when it runs out of toner, I'm not sure they were all purchased within the last 12 months, only that they were put into service within the last 12 months.
    When I called HP support they opened up a trouble ticket for my printer and said someone would get back to me within 10 days. I'm half expecting to get an email in 10 days apologetically noticing that HP no longer supports any of these printers. An email to ship them somewhere far away and expect a reply in 90 days is a definite possibility. I definitely don't expect an HP field service technician to arrive at my door to service the toner cartridges in person.
    I don't understand how to use the Warranty. I've (over) paid for piles of genuine HP LaserJet Toner cartridges and having 4 fail for quality problems in the last few months got my attention and its enough money to chase it rather than tossing them like the other 6 or 7 defective ones over the last 10 years.
    Does anyone know how to actually get a replacement toner cartridge for a defective one? Please tell me the Warranty isn't just smoke and mirrors...

    Sorry to say.  TheHP Warranty is worthless.  I have a friend witht eh EXACT same problem.  DOA cartridges (2 BRAND SPANKING NEW ONES).  One fail about half wai the other did not even over 600 pages.  At $140 per cartridge (plus tax) that is about 21 cents per page plus the cost of paper.  That is color inkjet prices.  And that does not take into account cost of electricity, printer, and time wasted to buy the worthless cartridges.
    I listen in his last tech call and I had to go out because it was enfurating.  The technician even email him prve that the toner had NP time based warranty and still in the same breath said our policy is that the warranty is 1 year.  Huh?  What the #%^&* !  Really?  I mean REALLY?  Is like sending you a picture of a perfectly blue sky as proof and telling you that the sky is red with yellow dots.  I hope there is  class action lawsuit agains HP since they are clearly ripping people off.  And the sad part is that some small businesses will also get screw since they sell HP cartridges and some actually say in their web site that the cartridges aare warranted for life. 
    I would say either:
    - Do NOT buy HP cartridges
    - Never stock spare cartridges
    - or btter yet, buy another brand of printer.
    I actually have the same printer simlilar to his and I used generic with no problems.  Plus I buy my cartridges for $35 if he had done the same he would had at least $400 towards another printer so even if the toner blows up and destroys his printer he would have enough money to buy a replacement.
    Check out this link
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01848047&jumpi...
    it actually says:
    "There is no expiration date for the use of HP toner cartridges."
    This came from the tech guy at HP!
    And then he had the guts to say it is a 1 year warranty?  This only can happen when you have tech support in India.  I guess in India's English no expiration means 1 year.  I have not found an Indian English to American English dictionary but I am sure that is what it should be because they guy did not even hesitated for 1 second when he send that and said it.
    Welcome to HP!

  • I lost my receipt (bought a beats earphone at Apple store in Miami. Now I need to use the warranty. I have the earphone in the box, almost new! Help me please!!!

    I lost my receipt (bought a beats earphone at Apple store in Miami. Now I need to use the warranty. I have the earphone in the box, almost new! Help me please!!!

    If you paid with debit or credit card, contact your financial institution for
    a copy of the transaction.
    If you used your AppleID when making the purchase, it may be in your
    purchase history in the AppleStore app.

  • I bought an iPad Mini on States 2 Months ago and yesterday i saw that the LCD have a black line in the middle can i use the warranty here on Power Mac Philippines ? Please Reply ASAP

    I bought an iPad Mini on States 2 Months ago and yesterday i saw that the LCD have a black line in the middle can i use the warranty here on Power Mac Philippines ? Please Reply ASAP

    Hi
    You should ask your relative to physically take the iPhone to the store rather than shipping it because as diesel vdub has said:
    "No Apple store will accept an iPhone shipped to them"
    All you have to do is safely pack and ship your iPhone from the Philppines to your California-based relative.
    HTH?
    Tony

  • My Iphone is very sensitive and it was sufered damage in the paint of the aluminum, Can you are doing something with this problem, can I use the warranty

    I need an answer about this

    Cosmetic changes due to normal wear and tear are not covered by the warranty.

  • My friends's ipad dropped and the screen cracked and he wants to use the warranty. So does the warranties for apple cover those stuff.

    My friend's ipad dropped and the screen cracked and he wants to use the warrranty. So does the warranties for apple cover this

    AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:
    Your iPad
    Battery1
    Time Capsule or AirPort device4
    Included USB cable and power adapter
    Coverage for up to two incidents of accidental damage from handling of your iPad, each subject to a $49 service fee1
    http://www.apple.com/support/products/ipad.html

  • The home buttun on my iPod touch 5 generation stopped working , i just bought from de U.S. Store and I'm from Mexico, and i have to use the warranty

    Help

    Try calibrating it first.  Go to a stock Apple application (ex. Stocks), hold down the power button until "Slide to shut down" shows up, then hold down the home button until it all disappears.  You can use Assitive Touch in the Settings menu if nothing else works.

  • Ok I'm a little ****** off. My iPod touch 4G is broken and WalMart said i cant use the warranty until my one year warranty is over with Apple. And Apple doesn't  replace cracked screens. So what am i supposed to do? I assume just wait?

    It just makes me a little upset. I got it for christmas and its already gone. wth

    Wehi4 wrote:
    So I'm the same as you. Just wondering if u got any answers? What are we supposed to do? Just put up another $200-$300??
    About half that for an out-of-warranty repair: http://www.apple.com/support/ipod/service/prices/

  • HT1349 my iphone 3gs grew up!!! does apple accept me to use  the warranty?

    hi everybody i was trying to update mi iphone 3gs to IOS 5.0.1 and my iphone began to grow up !!! does somebody know if apple accept this problem as a defect?...
    I put the iphone in DFU mode to update to IOS 5.0.1 and when it was updating it began to grow up, so i disconnect it and the case was scraping and the digitalizer was out of its position...

    Your description of the problem is very vague - 'grow up' what does that mean?
    If you mean that the image on the screen is very large and not showing normally - then it sound as if your 'zoom' option is enabled.
    To zoom - double tap with 3 fingers.
    To deactivate the 'zoom' - then go to Settings>General>Accessibility>Zoom>On/Off.
    MJ

  • How do i use the one year warranty to get a new ipod? who do i contact?

    My ipod, both of my younger brothers ipod, are messed up. i need to know how to use the one year warranty in order to get new ipods. Can anyone who has used the warranty to get themselves a new ipod help me. who do i contact in order to get a new ipod or get it fixed. does the genius bar work? Some one HELP ME!!!!!!!!!! PLEASE!!!!!!!!!!
    :(:(:(:(:(:(PLEASE:(:(:(:(:(:(

    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/

  • Portege Z930L - PT235E - How to use my warranty?

    Hi,
    I have a Portege Z930L - PT235E. I am very happy with it but for about 1 monts I have problems with the audio output (jack 2.5mm) and I'd like it repaired.
    I live in France and I've got no idea on how to use the warranty since I bought my PC online.
    Thanks in advance

    Simply contact the Toshiba authorized service provider in your country in order to arrange further handling.
    Here you can find all ASPs available worldwide:
    http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/

  • Good night recently my iphone 4s was exchanged for a new one because was defective and was in warranty. the problem is that now I try to use the same apple id on itunes and applications while had bought the old iphone does not appear and I think should ap

    good night recently my iphone 4s was exchanged for a new one because was defective and was in warranty. the problem is that now I try to use the same apple id on itunes and applications while had bought the old iphone does not appear and I think should appear. Can someone help?

    ?

  • How many times can i use the limited warranty on my Apple iPhone 5, I just broke mine after getting a brand new one. Also, can I extend my warranty?

    How many times can i use the limited warranty on my Apple iPhone 5, I just broke mine after getting a brand new one. Also, can I extend my warranty?

    If you purchased AppleCare + within 30 days of getting your iPhone 5 you are allowed 2 instances of breakage replacement with a $49 deductible. If you do not have AppleCare + accidental breakage is not covered under you warranty, you can do an out-of-warranty replacement for $229.

  • My Nano is less than a year old and is no longer working where do i take it for replacement or repair using the manufacture's warranty

    I have a nano less than a year old. It no longer works properly, some of the buttons are no longer functional and it does not respond when plugged up to my PC.
    Where do I take it to get it replaced or repaired using the manufacture's warranty. It was a gift and I do not have a receipt. please help

    Make an appointment at the nearest Genius Bar ( Apple Store).

  • HT1414 hello..i have purchaes iphone 5 from u.s it's a factory unlocked iphone 5 ..on may14th..it has warranty till may14th of 2014..and i came undia on july and after using the phone for imonth in india whaen i;m restoring th iphone 5 it doesn't restore

    hello..i have purchaes iphone 5 from u.s it's a factory unlocked iphone 5 ..on may14th..it has warranty till may14th of 2014..and i came idia on july and after using the phone for 1moh in india ,when i'm trying to restore it doesn't shows apple iphone menu..it displays the screen image of connect usb cable to restore itunes .and i tried  times and it shows the error (-1)..when i have contacted apple the said bring the phone to us we will replace it with new one....now i can't go to u.s so please kindly help me..as soon as possible...please

    EDIT 2: It cannot be restored via iTunes 'cause I get a screen message saying that there's no SIM card in the iPhone I'm attempting to activate. The friend who sold me the phone showed me a method for restoring it on the phone itself, without having to send the command through iTunes (connect the phone to computer, turn it off, hold both Home and Power buttons until the Apple logo disappears, release the Power button without releasing Home button, iTunes shows a message about an iPhone in restoring mode, restore, etc.). Thing is, I tried this two or three times on the iPhone 5 but the device still doesn't recognize the stupid SIM…
    Please, help

Maybe you are looking for

  • How do I disable (.) & (,) indent/outdent functionality on a tree control

    LV 7.1.1 I have a tree control that I want the user to be able to select an active entry, but I prefer that they not be able edit the entries in any way, including indenting/outdenting items. The (.) and (,) keys indent and outdent during runtime, an

  • Olympus em-10 color poor via ACR8.5

    my Olympus OMD EM10 RAW files look terrible in Lightroom with ACR8.5 in many cases the colours are totally over saturated.Has anyone else experienced this? In Olympus own software colours are perfect!

  • WebDynpro applications not responding in HTTPS environment

    Hi all I have developed WebDynpro applications which accesses the backend RFCs. We have deployed these applications to portal. The applications are working fine if we access them through HTTP link. But when we access it through HTTPS , the applicatio

  • Start time of thumbnail buttons

    Hi, is possible to set start time of the thumbnail buttons in menu ?? `cause my menu start with flash so I really don`t want to see the buttons inside of the flash Thanks

  • Zen7 on OES2 - PXE Sub Menus

    Hi, Does anyone know how to configure the pxemenu.txt file to generate a submenu? I have more than 9 options that I would like the end users to be able to select from in the preboot services menu. I've had a google around and although I can see how t