Does anyone at BT care that I have been without a ...

I reported a fault on my landline on 30th October. A appointment was booked and an engineer attended on 5th November. He tested the line, replaced all of the wiring from our primary socket to the pole outside our property but when it was connected said that the fault must be underground somewhere closer to the exchange and that he would have to refer the fault to a different team. He said that it would take a few days to get fixed. Since then I have been given the run around, possibly lied to and had the lifeline of call diversion removed without any warning. I have been told that there is no underground fault, another appointment to my property may be necessary, I may be charged for this even though all the set up inside was replaced by a bt engineer on 5th November and that BT are waiting for the Council to remove a tree. (But not where the tree is except it is not on my property) I have used the live chat room, spoken to operatives in India and been given no idea of when the problem will be fixed. I have written emails to set out the history. Is there anything else I should do to get this resolved. It is very frustrating to have to explain everything at length and use up my mobile credit when I am sure that the person at the other end has no idea what they are talking about, however pleaant they are. I am the primary carer for my 86 yearbold mother and she does not feel safe when she cannot reach me.
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Hi climbingthewall,
Welcome to the community and thanks for posting!
I'm sorry for the time it has taken to get the fault on your line fixed. I'd like to help sort everything out from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include a link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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