Does anyone ever get customer service from this company?

Does anyone ever get customer service from this company? I have been trying to find out how to rotate the view of a page in digital editions by 90 degrees so I can read my digital download. I am going in circles

gaylyn -- What kind of problem are you having? If you tell us, we can help you figure out where to ask your question. Is it about a password problem? If it is, tell us which password, OK? To your Mac, or to a program? Or is it something else?

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Does anyone ever get a human being when calling prepaid support at 888-294-6804?an stay on the line, but it just keeps repeating the menu options and eventually hangs up on me. That is really irrita

Does anyone ever get a human being when calling prepaid support at 888-294-6804? It tells me call volumes are higher then normal and I can stay on the line, but it just keeps repeating the menu options and eventually hangs up on me. That is really irritating!! I'd at least like the option to wait on hold. I guess I should have listened to the warnings about prepaid support before switching to prepaid last week.
The reason I'm calling support is I'd like to know when I will be getting the extra 500MB of data when signing up for auto pay. This is one of the reasons I switched to a 4G Allset plan. I signed up for auto pay promptly after setting up my online account when I switched from post paid to pre paid on Thursday July 17, 2014.

I'm sorry you are having trouble reaching a representative, mhaider60. When calling our Prepaid department you can reach a representative using the following number and prompts: 888-294-6804 when prompted, select 4, 6, and 4 to reach a representative.
AndreaS_VZW
Follow us on Twitter @VZWSupport

DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.

Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.

How do I get Customer Service from people who do not want to give it?

I recently went into a Verizon store to try to upgrade my phones. I am on a Family Plan. When I renewed my contract 2 years ago, one of the phones received was defective. After going back to the store several times, it still did not work properly. I asked for a replacement. I was sent a refurbished phone, which I did not want and complained. I sent it back and was finally sent a new phone. Now it's time to upgrade. The catch is that the date I can upgrade on 1 phone was set back 2 months-- the time it took to resolve the problem with the defective phone. In essence, I was being punished fo rreceiving a defective phone. The clerk in the store called customer service for me. I spoke to someone who had the authority to make

sfocean wrote:
Thanks for your reply. Yes, I agree that when a new phone is purchased, the contract date is renewed as well. However, I had just purchased new phones and one was defective- not my fault. After their failed attempts to get this phone to work, I finally received a working phone, as described in my post. It seems unconscionabl;e to me that they would do something like this. So-I'm on a "Family Plan" with 2 different contract dates? Doesn't make sense. Also, how can they institute a new contract without my ok?
Appreciate the feedback.
1st of all, by activating the "new" phone, you are agreeing to the ToS and "giving your ok".
Next, when you renewed 2 yrs ago, you signed a contract in which you had 30 days to return the phone in exchange for a "new" one. After this 30 day period, you "agreed" to refurbished replacements by signing the original contract and activating your original phone, thus agreeing to the ToS. YOU were not willing to adhere to the contract and ToS which you had previously agreed to, but you now want Verizon to follow those terms that you have already backed out on?

Anyone else getting diabolical service from BT wit...

I have ordered BT Infinity 2 four times via the website now over the last six weeks.... Each time getting a BTVOLxxxxxx order reference. After the initial email confirmation NONE of them ever show up again. At all.
I have twice attempted to order BT Inifinity 2 over the phone, both times I was told 'there's a problem - our special people who do orders need to talk to you. They will call you in five working days"
I have complained via the on-line complaints panels - got reference numbers and eveyrthing... Absolutely heard nothing back at all....
I have phoned to chase the order(s), been put on hold, been disconnected, been transferred more times than a spanish striker, but never actually got through to anyone that can actually do anything.
Has anyone else had this? Is it part of some special ritual that all seasoned Infinity customers have already gone through and I've just not seen the light yet?
Jono

Your not on your own! I've been trying to order a new line, phone and infinity for our new build home for the last 3 weeks. I must have spoke to at least 15 different people, only to be told the same scripted lines! the problem is as its a new build they have no record of our address and postcode on there database and we have FTTP installed and no copper phone line at all, which seems to blow the sales peoples minds, all I keep getting told is I have to order a standard phone line before they can give me a speed estimate! which would be impossible where we live!
Whether there's a special fibre team I need to speak to or not I have no idea! but I cant find a number if there is!
I've finally give up now and will probably end up ordering the wireless option that's available in our area!
What a nightmare....

Does anyone else get text messages from 6250: VZWNMN:1 ?

I get them randomly. I have had my Razr for about 3 months and I have received about 10 so far.

A search within this community would have resulted in several threads discussing the messages.

Does anyone know how to unsubscribe from this thread?

Seriously - I am no longer interested and the responses are flooding my email

I'm confused!
Still, to stop notifications on any thread, just select 'stop eamil notifications' in the Actions box on the right.

Inactive Gift Card - How do you get constructive service from Apple?

I bought a Gift Card on 22 October from the local supermarket. It apparently wasn't activated by them. Somehow Apple have made that my problem. My first request was answered by a computer. I am now dealing with humans who do not seem to have any authority to resolve the issue. This is a ridiculous waste of peoples time over something that is relatively simple.
How does anyone ever get Apple to resolve an issue? Is anyone within Apple actually authorised to make a decision? Honestly, I am exasperated. How does anyone get Apple to resolve these issues?
For the last 3 weeks I have been patient - a model citizen. Here is my latest email. Apple keep removing its content. They have also removed previous threads. I have edited it slighltly for privacy reasons if that is their problem:
This verging on the ridiculous. I was quite excited to get my first iPhone. Now I am not. This has taken weeks to resolve. It has included my returning to the store to be told that they can not help me and to contact Apple. I contacted Apple, number [########] and received nothing but an automated response that had absolutely nothing to do with the inactive card. Apple did nothing else and then sent me a satisfaction survey. I could not believe that.
[#######] is my second attempt. I have now spent hours trying to get this resolved. We are talking about NZ$30 here! It is not the crown jewels. It is not the value of an iPod, iPhone, or iPad.
I have proved that I purchased the card, again and again. Obviously, for whatever reason, it was not activated at the store.
We have consumer laws in New Zealand. I know them well. I should never have let the store send me back to Apple as under our consumer laws it is the stores problem to solve. It should not have been my problem and I should not have been put to this trouble. I am not a criminal. I purchased an iTunes card that didn't work. That should be Apple's problem and the Countdown Store's problem.
So that this is in language that hopefully Apple can understand - iMad. Yes, very angry. Angrier than an 'Angry Bird'.
What I will do is:
Tell everyone I know not to buy an iTunes card. There is no service associated with it.
Tell everyone I know that Apple spends weeks messing you around and does not actually provide any service.
Tell everyone I know that Apple has a great product let down by poor service processes.
What I do want to make very clear is that I do not hold you or [name] responsible. At least I am dealing with humans after the nonsense automated response I first received. However, someone in Apple somewhere must be able to make a decision. Whoever it is and wherever they are please pass on the following message - STOP MESSING ME AROUND! I deserve an iPad2 for the time you have taken out of my life. I can never get those hours back.

We have consumer laws in New Zealand. I know them well. I should never have let the store send me back to Apple as under our consumer laws it is the stores problem to solve.
You have let the original store off the hook? I think this is where I would spend all my focus. They need to activate it, not Apple.

I downloaded an upgrade to my adobe reader today, and ever since my search engine has switched to yahoo and wont change back to google. I have a macbook pro, help please? Does anyone know how I can change this back? I have tried through my settings but it

I downloaded an upgrade to my adobe reader today, and ever since my search engine has switched to yahoo and wont change back to google. I have a macbook pro, help please? Does anyone know how I can change this back? I have tried through my settings but it doesnt work

Hi Timia,
If you are using Safari as a web browser :-
Open Safari, go to Safari menu > Preferences > General, and put Google as the homepage. Then, choose Google as your default search engine.
If you are using Google Chrome as the web browser :-
Open Google Chrome.
In the top right corner of the page, click the Chrome menu Chrome menu > Settings.
In the "Search" section, select Google from the drop-down menu.
Let me know if you still experience any issue.
Regards,
Aadesh

I got new iphone and when i connect it to my pc, it lost all my current data and replaced it with the backup on my computer, which is from april. so i have lost all my calendar information and schedule. does anyone know how i can reverse this?

i got new iphone and when i connect it to my pc, it lost all my current data and replaced it with the backup on my computer, which is from april. so i have lost all my calendar information and schedule. does anyone know how i can reverse this and get my information back?

Every backup replaces the old one, so, unless you included the backup folder in your computer backup routine, you can't get back your calendar info.
The only time iTunes will not replace a backup is, when you use it to restore from, this one will stay in the backup list in iTunes.
More info on backups here: http://support.apple.com/kb/HT1766

Does anyone know how I can retrieve this. Somehow my cat moved ITunes to the middle of the desktop and I now get this message and cannot open it. You can't open the application iPhoto because it may be damaged or incomplete.

Does anyone know how I can solve this. My cat managed to move iphoto tab to the middle of the screen and now I cannot open it and get this message.
You cannot open the application iphoto because it may be damaged or incomplete
Any help appreciated

You need a more technically saavy cat, for a start.
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List.

Does anyone know why when printing from light room to pdf the program just closes on me? I've talked to tech support and they are going to get back to me tomorrow but I am desperate I have tuns of homework to finish !!

Does anyone know why when printing from light room to pdf the program just closes on me? I've talked to tech support and they are going to get back to me tomorrow but I am desperate I have tuns of homework to finish !!

No, but if you really mean that the way you said it, I don't know that Print is the best way to this. If you haven't already, after selecting the images you want to get printed, try clicking the Export button in Book or Library module and then selecting format .PDF. Once you export the file to .PDF, try opening it where you saved it and printing from there, not in Lightroom but in Adobe Reader. If that doesn't help, here are a couple of videos that might--follow their instructions carefully with no shortcuts:
Adobe Photoshop Lightroom 4's Export to PDF Using the New Book Module - YouTube
Lightroom 5 - Exporting Images | Getting Started with Adobe Photoshop Lightroom 5 | Adobe TV
If Lightroom keeps closing even when you try all this, you may need to reinstall Lightroom because your copy may be screwed up.

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

Outlook 2007 doesn't show icloud service running. Does anyone know what the dll for this service is so it can be manually added to outlook?

Outlook 2007 doesn't show the icloud service running in Windows 7 within outlook. Does anyone know what the dll for this service is so it can be manually added to outlook? I've installed the icloud control panel app and set it up to synch everything, but after initially downloading my icloud calendar, it won't process any calendar updates (new entries made on either iphone 4 on ios 5 or outlook).
So since the control panel installed, but the service doesn't show running in outlooks "trust center" add-ins list, anyone know the actual dll file it would point to so I can see if I can add it the hard way?

I had the same issue and figured it out. First you have to start Outook as administrator. To do this, shift and right-click on outlook and click run as administrator. Next you need to enable Hard-disabled add-ins:
Hard-Disabled Add-Ins
Hard disabling can occur when an add-in causes the application to close unexpectedly. It might also occur on your development computer if you stop the debugger while the Startup event handler in your add-in is executing.
To re-enable an add-in
In the application, click the File tab.
Click the ApplicationName Options button.
In the categories pane, click Add-ins.
In the details pane, verify that the add-in appears in the Disabled Application Add-ins list. The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
In the Manage box, click Disabled Items, and then click Go.
Select the add-in and click Enable.
Click Close.
Then you need to activate it.
To re-enable an add-in
In the application, click the File tab.
Click the ApplicationName Options button.
In the categories pane, click Add-ins.
In the details pane, verify that the add-in appears in the Inactive Application Add-ins list. The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
In the Manage box, click COM Add-ins, and then click Go.
In the COM Add-Ins dialog box, select the check box next to the disabled add-in.
Click OK.

When opening aperture I get Warning that says There was an error opening the database for the library "~/Desktop/Feb 12, 2011.aplibrary". I'm concerned that my pictures may be lost. Does anyone know how to deal with this Warning?

When opening Aperture I get Warning that says "There was an error opening the database for the library “~/Desktop/Feb 12, 2011.aplibrary.” That's it. The program does not open at all. I'm concerned that my pictures may be lost. Does anyone know how to deal with this Warning?

Might just need to rebuild the library...see this link:
Aperture 3: Troubleshooting Basics

Does anyone ever get customer service from this company?

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