Does anyone know what " can't mount ipod" means????

Hi
I posted yesterday with a problem. I fixed that and downloaded the ipod software. I was trying to run the updater with the ipod shuffle plugged into the computer, and now it is saying it can't mount ipod. I also registerd the ipod, but that info does not come up?
Any response would be appreciated.

Try reinstalling the iPOd service and other steps here http://docs.info.apple.com/article.html?artnum=93716

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Does anyone know what " can't mount ipod" means????

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