DSL will not work after speed upgrade

I ordered a speed upgrade (from 3 to 5 down) a couple weeks ago.   On Tuesday they confirmed that they completed the order but now the DSL will not work at all.   I have an old Westell B90 Infospeed DSL modem (branded as Bell Atlantic) and they swear that the modem is not the problem.   I have been on the phone with tech support every day for a week now and still no service.    I do not believe they are actually doing anything to remedy the situation.   Twice now I was promised a tech would come to my house.   I have taken time off from work to stay home and nobody ever comes.    One day they say it can be resolved at the central office then that evening they say a tech needs to come.   I wait for tech and nobody shows so I call them back.   They then tell me again that the problem is at the central office and no need for a tech.  They have run me down this path 3 times now.   Does anyone have any suggestions on how I can actually get a tech to show up??  I think the call center people are full of lies and just passing me around to avoid the problem.   I am in Montgomery County Maryland.  

Post your modem status from the modem.
As how to get this.
#1 Use the tool that is addressed at
http://www.dslreports.com/faq/7553
All FAQs » Verizon Online DSL FAQ » 5. Connection » What is the Westell Modem Browser and how can I interpret it's results?
#2 Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.
^^
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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