Dual boot G4: internet fails in OS 10.3, but perfect in 9.2.2 - please help
Please bear with me if this is a little muddled, but I'm so fed up now that I'm not sure of my own logic any more!
I acquired, months ago, a dual boot G4 tower which was running the 10.3.9 update and 9.2.2 . It had been upgraded with faster processor and lots of RAM, and everything seemed to be working perfectly - and FAST - except the internet in OS X. After lots of reading and realsing that other people have had similar symptoms (silly messages from Software update, dropped connections after a few minutes or even seconds, many failed connections, most websites startting to load, and then failing followed by a disconnect), I tried everything suggested, to no avail. OS 9 on the same computer works fine, so the modem is ok. A G4 titanium laptop (10.2.8) also works fine with identical settings to the tower and using the same connecting lead, and a PC running XP Home also works perfectly, so the line must be ok.
So - it must be Panther - right? In desperation, I did an erase and install of 10.3.1, thinking it must be something to do with the update (the guy I got it from confirms it was working fine when it left him - he downloaded the 10.3.9 update on the same machine - and I do believe him). But nothing has improved, and I'm tearing my hair out.
Sorry this is so long, but I thought I'd try to provide all information in the one hit. I'd be very glad to hear what you all think, and what I can try next?
Thanks.
Welcome To Discussions tchaik!
No guarantees, but try this procedure.
Quit the browser and disconnect from the Internet.
Navigate to: HD > USERS > YOUR HOME > LIBRARY > PREFERENCES
If present, move to Trash:
com.apple.internetpref.plist (a file)
com.apple.internetconnect.plist (a file)
com.apple.internetconfig.plist (a file)
Open System Preferences > Network >
Location: Select "Automatic"
Show: Select "Internal Modem"
On the PPP screen, click PPP Options. UNCHECK ALL options
On the TCP/IP screen, Configure using IPv4: Select "Using PPP"
On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected.
Check;
"Enable error correction and compression in modem"
"Wait for dial tone before dialing"
"Dialing": Tone
"Sound": On
"Show modem status in menubar"
Also select your Country.
Then:
Location: "Automatic"
Show: "Network Port Configurations"
Make sure "Internal Modem" is checked and at the top of the window.
In each of these panels, after you have made your selections or changes, be sure to click on the "Apply Now" button in the lower right corner, if it's available.
What ISP do you use?
ali b
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Process: WebProcess [13216]
Path: /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
Identifier: com.apple.WebProcess
Version: 7537 (7537.71)
Build Info: WebKit2-7537071000000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [13190]
Date/Time: 2013-11-26 09:17:03.030 -0700
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 105690 sec
Crashes Since Last Report: 18
Per-App Interval Since Last Report: 105432 sec
Per-App Crashes Since Last Report: 16
Anonymous UUID: 1EB43A61-D166-437A-A5CF-9844F7B20491
Crashed Thread: 6 com.apple.NSURLConnectionLoader
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010b494000-000000010b497000 [ 12K] r-x/rwx SM=COW /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
Application Specific Information:
objc[13216]: garbage collection is OFF
Bundle controller class:
BrowserBundleController
Process Model:
Single Web Process
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x000000010c183c4b WebCore::RenderTableSection::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 523
1 com.apple.WebCore 0x000000010c1839d2 WebCore::RenderTableSection::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 146
2 com.apple.WebCore 0x000000010c1837f5 WebCore::RenderTable::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 581
3 com.apple.WebCore 0x000000010c07af19 WebCore::RenderTable::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 265
4 com.apple.WebCore 0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
5 com.apple.WebCore 0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
6 com.apple.WebCore 0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
7 com.apple.WebCore 0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
8 com.apple.WebCore 0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
9 com.apple.WebCore 0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
10 com.apple.WebCore 0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
11 com.apple.WebCore 0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
12 com.apple.WebCore 0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
13 com.apple.WebCore 0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
14 com.apple.WebCore 0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
15 com.apple.WebCore 0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
16 com.apple.WebCore 0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
17 com.apple.WebCore 0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
18 com.apple.WebCore 0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
19 com.apple.WebCore 0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
20 com.apple.WebCore 0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
21 com.apple.WebCore 0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
22 com.apple.WebCore 0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
23 com.apple.WebCore 0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
24 com.apple.WebCore 0x000000010bef6ab0 WebCore::RenderBlock::paintChild(WebCore::RenderBox*, WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 240
25 com.apple.WebCore 0x000000010bef6998 WebCore::RenderBlock::paintChildren(WebCore::PaintInfo&, WebCore::LayoutPoint const&, WebCore::PaintInfo&, bool) + 88
26 com.apple.WebCore 0x000000010bef6934 WebCore::RenderBlock::paintContents(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 228
27 com.apple.WebCore 0x000000010bef5d61 WebCore::RenderBlock::paintObject(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 273
28 com.apple.WebCore 0x000000010bef852c WebCore::RenderBlock::paint(WebCore::PaintInfo&, WebCore::LayoutPoint const&) + 268
29 com.apple.WebCore 0x000000010bef67b8 WebCore::RenderLayer::paintForegroundForFragmentsWithPhase(WebCore::PaintPhase, ***::Vector<WebCore::LayerFragment, 1ul, ***::CrashOnOverflow> const&, WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int, WebCore::RenderObject*) + 456
30 com.apple.WebCore 0x000000010bef6511 WebCore::RenderLayer::paintForegroundForFragments(***::Vector<WebCore::LayerFra gment, 1ul, ***::CrashOnOverflow> const&, WebCore::GraphicsContext*, WebCore::GraphicsContext*, WebCore::LayoutRect const&, bool, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int, WebCore::RenderObject*, bool, bool) + 289
31 com.apple.WebCore 0x000000010bef4168 WebCore::RenderLayer::paintLayerContents(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 1928
32 com.apple.WebCore 0x000000010bef3748 WebCore::RenderLayer::paintLayer(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 792
33 com.apple.WebCore 0x000000010bef63ab WebCore::RenderLayer::paintList(***::Vector<WebCore::RenderLayer*, 0ul, ***::CrashOnOverflow>*, WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 155
34 com.apple.WebCore 0x000000010bef41f4 WebCore::RenderLayer::paintLayerContents(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 2068
35 com.apple.WebCore 0x000000010bef3748 WebCore::RenderLayer::paintLayer(WebCore::GraphicsContext*, WebCore::RenderLayer::LayerPaintingInfo const&, unsigned int) + 792
36 com.apple.WebCore 0x000000010bef333a WebCore::RenderLayer::paint(WebCore::GraphicsContext*, WebCore::LayoutRect const&, unsigned int, WebCore::RenderObject*, WebCore::RenderRegion*, unsigned int) + 138
37 com.apple.WebCore 0x000000010bef2f6a WebCore::FrameView::paintContents(WebCore::GraphicsContext*, WebCore::IntRect const&) + 650
38 com.apple.WebCore 0x000000010bef28d8 WebCore::ScrollView::paint(WebCore::GraphicsContext*, WebCore::IntRect const&) + 408
39 com.apple.WebKit2 0x000000010b5981a1 WebKit::WebPage::drawRect(WebCore::GraphicsContext&, WebCore::IntRect const&) + 141
40 com.apple.WebCore 0x000000010bf31b50 WebCore::GraphicsLayer::paintGraphicsLayerContents(WebCore::GraphicsContext&, WebCore::IntRect const&) + 144
41 com.apple.WebCore 0x000000010bf31396 drawLayerContents(CGContext*, CALayer*, WebCore::PlatformCALayer*) + 1014
42 com.apple.QuartzCore 0x00007fff91a41225 CABackingStoreUpdate_ + 3221
43 com.apple.QuartzCore 0x00007fff91a4013a CA::Layer::display_() + 1086
44 com.apple.WebCore 0x000000010bf760cb -[WebLayer display] + 43
45 com.apple.QuartzCore 0x00007fff91a3800a CA::Layer::display_if_needed(CA::Transaction*) + 560
46 com.apple.QuartzCore 0x00007fff91a36fbf CA::Context::commit_transaction(CA::Transaction*) + 319
47 com.apple.QuartzCore 0x00007fff91a36d3c CA::Transaction::commit() + 274
48 com.apple.QuartzCore 0x00007fff91a3633d CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) + 63
49 com.apple.CoreFoundation 0x00007fff929618e7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
50 com.apple.CoreFoundation 0x00007fff92961846 __CFRunLoopDoObservers + 374
51 com.apple.CoreFoundation 0x00007fff929364a2 CFRunLoopRunSpecific + 258
52 com.apple.HIToolbox 0x00007fff965ca2bf RunCurrentEventLoopInMode + 277
53 com.apple.HIToolbox 0x00007fff965d156d ReceiveNextEventCommon + 355
54 com.apple.HIToolbox 0x00007fff965d13fa BlockUntilNextEventMatchingListInMode + 62
55 com.apple.AppKit 0x00007fff98d27779 _DPSNextEvent + 659
56 com.apple.AppKit 0x00007fff98d2707d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
57 com.apple.AppKit 0x00007fff98d239b9 -[NSApplication run] + 470
58 com.apple.WebCore 0x000000010c18bd91 WebCore::RunLoop::run() + 81
59 com.apple.WebKit2 0x000000010b65e533 int WebKit::ChildProcessMain<WebKit::WebProcess, WebKit::WebContentProcessMainDelegate>(int, char**) + 609
60 com.apple.WebProcess 0x000000010b495b7f 0x10b494000 + 7039
61 com.apple.WebProcess 0x000000010b495a78 0x10b494000 + 6776
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e66c7e6 kevent + 10
1 libdispatch.dylib 0x00007fff98ba1786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff98ba0316 _dispatch_mgr_thread + 54
Thread 2:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8e66bbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff91696274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010b95b396 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x000000010b95aeb5 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff916928bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff91695b75 thread_start + 13
Thread 3:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e66bbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff91696274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010b95b9c7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010b95b858 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff916928bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff91695b75 thread_start + 13
Thread 4:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e66bbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff91696274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010b95b9c7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010b95b858 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff916928bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff91695b75 thread_start + 13
Thread 5:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8e66bbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff91696274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010b95b9c7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010b95b858 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010b95085f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff916928bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff91695b75 thread_start + 13
Thread 6 Crashed:: com.apple.NSURLConnectionLoader
0 com.apple.CoreFoundation 0x00007fff929331e2 CFWriteStreamClose + 18
1 com.apple.Foundation 0x00007fff8e188b0a spoolingClose + 73
2 com.apple.CoreFoundation 0x00007fff929332b3 _CFStreamClose + 83
3 com.apple.CFNetwork 0x00007fff8d5b8dd3 HTTPNetStreamInfo::closeAndReleasePayload() + 29
4 com.apple.CFNetwork 0x00007fff8d649f6e HTTPNetConnection::errorOccurred(CFStreamError*) + 86
5 com.apple.CFNetwork 0x00007fff8d64afbf HTTPNetStreamInfo::_httpRequestPayloadCallBack(__CFReadStream*, unsigned long, void*) + 151
6 com.apple.CoreFoundation 0x00007fff9296052b _signalEventSync + 107
7 com.apple.CoreFoundation 0x00007fff929604b2 _cfstream_solo_signalEventSync + 98
8 com.apple.CoreFoundation 0x00007fff929104f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
9 com.apple.CoreFoundation 0x00007fff9290fe1c __CFRunLoopDoSources0 + 444
10 com.apple.CoreFoundation 0x00007fff92936b49 __CFRunLoopRun + 905
11 com.apple.CoreFoundation 0x00007fff92936486 CFRunLoopRunSpecific + 230
12 com.apple.Foundation 0x00007fff8e03afd7 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
13 com.apple.Foundation 0x00007fff8e02f72a -[NSThread main] + 68
14 com.apple.Foundation 0x00007fff8e02f6a2 __NSThread__main__ + 1575
15 libsystem_c.dylib 0x00007fff916928bf _pthread_start + 335
16 libsystem_c.dylib 0x00007fff91695b75 thread_start + 13
Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8e66bdf2 __select + 10
1 com.apple.CoreFoundation 0x00007fff9297fc8b __CFSocketManager + 1355
2 libsystem_c.dylib 0x00007fff916928bf _pthread_start + 335
3 libsystem_c.dylib 0x00007fff91695b75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8e66c192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff91694594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff91695b85 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8e66c192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff91694594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff91695b85 start_wqthread + 13
Thread 10:: Dispatch queue: com.apple.networking.connection.0x7f9944d1f330
0 libsystem_kernel.dylib 0x00007fff8e66bd8e __recvfrom_nocancel + 10
1 libsystem_dnssd.dylib 0x00007fff938c67af read_all + 298
2 libsystem_dnssd.dylib 0x00007fff938c6c06 deliver_request + 1057
3 libsystem_dnssd.dylib 0x00007fff938c848b DNSServiceGetAddrInfo + 225
4 libsystem_network.dylib 0x00007fff91598348 tcp_connection_start_host_resolve + 106
5 libsystem_network.dylib 0x00007fff9159935d tcp_connection_resolve_srv_result + 417
6 libsystem_network.dylib 0x00007fff9159984a tcp_connection_preflight_done + 546
7 libsystem_network.dylib 0x00007fff91597e46 __tcp_connection_start_block_invoke_1 + 64
8 libdispatch.dylib 0x00007fff98b9fa82 _dispatch_call_block_and_release + 18
9 libdispatch.dylib 0x00007fff98ba12d2 _dispatch_queue_drain + 264
10 libdispatch.dylib 0x00007fff98ba112e _dispatch_queue_invoke + 54
11 libdispatch.dylib 0x00007fff98ba0928 _dispatch_worker_thread2 + 198
12 libsystem_c.dylib 0x00007fff916943da _pthread_wqthread + 316
13 libsystem_c.dylib 0x00007fff91695b85 start_wqthread + 13
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x0000000000000000 rcx: 0x00007f9941cecb20 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x000000010ff69d60 rsp: 0x000000010ff69d50
r8: 0x000000010ff69d01 r9: 0x000000010ff69da8 r10: 0x0000000000000481 r11: 0x00007f9941c1c448
r12: 0x0000000000000000 r13: 0x0000000000000008 r14: 0x00007f9944d20430 r15: 0x00007f9941c43ab0
rip: 0x00007fff929331e2 rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 0
Binary Images:
0x10b494000 - 0x10b496fff com.apple.WebProcess (7537 - 7537.71) <1D9A8110-8D6D-3B05-BE8E-DE9837E79A07> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
0x10b4a1000 - 0x10b4a3fff WebProcessShim.dylib (537.71.0 - compatibility 1.0.0) <317799BB-A14C-3887-BF31-A5D89AEB0119> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcessShim.dylib
0x10b4aa000 - 0x10b4abfff com.apple.VideoDecodeAcceleration (1.1 - 8) <4E75CD25-F198-3BDF-8970-4734CF3EB091> /System/Library/Frameworks/VideoDecodeAcceleration.framework/Versions/A/VideoDe codeAcceleration
0x10b50c000 - 0x10b773fff com.apple.WebKit2 (7537 - 7537.71) <E54E27D0-AEFA-388C-B509-45BD726B6966> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
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0x7fff92067000 - 0x7fff92081fff com.apple.CoreMediaAuthoring (2.0 - 891) <C7A92C52-AD9F-3CF1-86D5-C0714118935C> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff92082000 - 0x7fff92084fff libCVMSPluginSupport.dylib (??? - ???) <982F1ED4-3CBB-3161-8BEA-8A980C27FCC1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff92085000 - 0x7fff920d6ff7 com.apple.CoreMediaIO (216.0 - 3199.8) <4D3FE512-E943-34E3-A7A5-2EC2E3854E28> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff920d7000 - 0x7fff92117fff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x7fff922b8000 - 0x7fff922fefff libcurl.4.dylib (7.0.0 - compatibility 7.0.0) <2C442396-1006-3765-92D2-60869D4641CE> /usr/lib/libcurl.4.dylib
0x7fff922ff000 - 0x7fff923e3ff7 com.apple.CoreServices.OSServices (478.50 - 478.50) <3D6AA4EF-C601-36C7-8F3A-A00964F01759> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff923e4000 - 0x7fff92426ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <A5B9778E-11C3-3F61-B740-1F2114E967FB> /usr/lib/system/libcommonCrypto.dylib
0x7fff92427000 - 0x7fff9242efff com.apple.CommerceCore (1.0 - 17.1) <B6BFA182-9DC9-3543-89AE-F82EB9AF1CAB> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff9242f000 - 0x7fff92548fff com.apple.DesktopServices (1.6.5 - 1.6.5) <5E7DD5F4-B4DA-3F75-A14A-3494E81CFBA0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff92549000 - 0x7fff925dfff7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff925e0000 - 0x7fff925f7fff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff925f8000 - 0x7fff925f9fff liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
0x7fff925fa000 - 0x7fff92609fff com.apple.opengl (1.8.1 - 1.8.1) <51B34133-CEE3-3FC6-82AC-ADF567AE673C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff9260b000 - 0x7fff92612fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <172B1985-F24A-34E9-8D8B-A2403C9A0399> /usr/lib/system/libcopyfile.dylib
0x7fff92613000 - 0x7fff92887fff com.apple.CoreImage (7.99.1 - 1.0.1) <4BB09B79-275B-364C-9466-0FF36ABB1218> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff92888000 - 0x7fff928a5fff libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
0x7fff928a6000 - 0x7fff928ccfff com.apple.framework.familycontrols (3.0 - 300) <6F0C58C0-22E7-3877-8CFA-1ED0CB3CE38B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff928fe000 - 0x7fff92ad2ff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff92fa2000 - 0x7fff92fa8fff IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff92fe7000 - 0x7fff93057fff com.apple.datadetectorscore (3.0 - 179.4) <9C01D16F-75A9-3BDD-B91A-F0F32261A2E7> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff93058000 - 0x7fff9305dfff libcache.dylib (47.0.0 - compatibility 1.0.0) <B7757E2E-5A7D-362E-AB71-785FE79E1527> /usr/lib/system/libcache.dylib
0x7fff9305e000 - 0x7fff9313cfff com.apple.DiscRecording (6.0.4 - 6040.4.1) <E6D5835F-EE3C-3814-A2EE-6962B5570EF1> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff938c4000 - 0x7fff938ccfff libsystem_dnssd.dylib (??? - ???) <584B321E-5159-37CD-B2E7-82E069C70AFB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff938cd000 - 0x7fff93911ff7 libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <B2A38D2C-7E82-34C5-8896-48C37B0E64A3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff93912000 - 0x7fff93947fff libTrueTypeScaler.dylib (??? - ???) <A8156684-3BBE-306C-B492-179CDFFD6027> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff93948000 - 0x7fff93978ff7 com.apple.DictionaryServices (1.2.1 - 158.3) <5E2EBBFD-D520-3379-A431-11DAA844B8D6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff93985000 - 0x7fff93a91fef libcrypto.0.9.8.dylib (49.1.0 - compatibility 0.9.8) <FB999E54-C9BC-3A6D-9FE5-BFCC236775ED> /usr/lib/libcrypto.0.9.8.dylib
0x7fff93a92000 - 0x7fff93acdfff com.apple.LDAPFramework (3.2 - 120.2) <275D4298-C435-3E98-AA25-95D9D0A56550> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff93af6000 - 0x7fff93b56fff libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff93bea000 - 0x7fff93beffff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff93c1b000 - 0x7fff93d15ff7 com.apple.DiskImagesFramework (10.7.4 - 331.7) <BEBA6D78-08E0-3B99-B77B-A5CBF3344834> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff93d60000 - 0x7fff93d72ff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
0x7fff93d73000 - 0x7fff93ea9fff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff93eb2000 - 0x7fff93ebffff com.apple.CrashReporterSupport (10.7.4 - 353) <6044CFB6-939E-3C73-BFBB-A8BBC096F135> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff93ec2000 - 0x7fff93ec2fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff93ec3000 - 0x7fff93ec3fff com.apple.ApplicationServices (41 - 41) <03F3FA8F-8D2A-3AB6-A8E3-40B001116339> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff93ec7000 - 0x7fff93ec7fff com.apple.audio.units.AudioUnit (1.7.3 - 1.7.3) <04C10813-CCE5-3333-8C72-E8E35E417B3B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff93ec8000 - 0x7fff93ef0fff com.apple.PerformanceAnalysis (1.11 - 11) <8D4C6382-DD92-37A2-BCFC-E89951320848> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff93ef1000 - 0x7fff941e6ff7 com.apple.security (7.0 - 55148.6) <4535E500-973A-3BA7-AF65-DF5CF0658F02> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff941f6000 - 0x7fff94203ff7 libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <8EDE3492-D916-37B2-A066-3E0F054411FD> /usr/lib/libbz2.1.0.dylib
0x7fff94252000 - 0x7fff94354fff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff94355000 - 0x7fff94356ff7 libsystem_sandbox.dylib (??? - ???) <5459F293-E1F2-33B3-B9B2-2ABB7B915B62> /usr/lib/system/libsystem_sandbox.dylib
0x7fff94374000 - 0x7fff94b1cfff com.apple.CoreAUC (6.16.12 - 6.16.12) <EF535959-14FE-3B61-9C32-DF4C54B8F12D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff94b1d000 - 0x7fff94b41fff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff94b9d000 - 0x7fff94c05ff7 com.apple.coreui (1.2.2 - 165.11) <9316266A-39CA-3EC7-9C9E-726462CEFF4D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff94c21000 - 0x7fff94c24fff com.apple.help (1.3.2 - 42) <AB67588E-7227-3993-927F-C9E6DAC507FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff94c25000 - 0x7fff94ccafff com.apple.ink.framework (10.7.5 - 113) <1AE6676D-490A-36C2-B6CC-00F93AEB31DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff94d3f000 - 0x7fff94d83ff7 com.apple.MediaKit (12 - 602) <0C2CBEDA-412F-3DDF-9C74-44114E5E0DB9> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff94d84000 - 0x7fff94d93ff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff94d98000 - 0x7fff94dc5fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <7BEBB139-50BB-3112-947A-F4AA168F991C> /usr/lib/libSystem.B.dylib
0x7fff94f33000 - 0x7fff94f45ff7 libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <6245B497-784B-355C-98EF-2DC6B45BF05C> /usr/lib/libsasl2.2.dylib
0x7fff94f8d000 - 0x7fff94f93ff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x7fff94f94000 - 0x7fff94f97ff7 com.apple.securityhi (4.0 - 1) <B37B8946-BBD4-36C1-ABC6-18EDBC573F03> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff94f98000 - 0x7fff9501dff7 com.apple.Heimdal (2.2 - 2.0) <52B0F371-D272-3C8E-B42F-04D3FDD8AD0D> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff9501e000 - 0x7fff95024fff libmacho.dylib (800.0.0 - compatibility 1.0.0) <D86F63EC-D2BD-32E0-8955-08B5EAFAD2CC> /usr/lib/system/libmacho.dylib
0x7fff95028000 - 0x7fff95028fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff95029000 - 0x7fff95068fff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff95069000 - 0x7fff9507ffff libGL.dylib (??? - ???) <A4876AE9-DDFE-3B9A-874E-09BC29D46C39> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff95080000 - 0x7fff95103fef com.apple.Metadata (10.7.0 - 627.37) <B9BEB598-B6F2-3BFF-A8F3-C3C87CD076AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff95104000 - 0x7fff95105fff libunc.dylib (24.0.0 - compatibility 1.0.0) <C67B3B14-866C-314F-87FF-8025BEC2CAAC> /usr/lib/system/libunc.dylib
0x7fff95106000 - 0x7fff95113fff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <72C53E7B-C222-3BE5-9984-FDC328CC4846> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff951b0000 - 0x7fff951b7fff com.apple.NetFS (4.0 - 4.0) <B9F41443-679A-31AD-B0EB-36557DAF782B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff951b8000 - 0x7fff951dcfff com.apple.RemoteViewServices (1.5 - 44.2) <A0417D7F-22E9-3FD8-AC55-67654D8E93EB> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff951dd000 - 0x7fff951e8ff7 com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff951e9000 - 0x7fff95b87a27 com.apple.CoreGraphics (1.600.0 - ???) <576777EA-921B-3D94-98C3-40A9CF8EBD18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff95b94000 - 0x7fff95b97fff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff95b98000 - 0x7fff95b9cfff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff95b9d000 - 0x7fff95bdefff com.apple.QD (3.40.1 - ???) <13ACC7F4-B004-3370-B575-6D06447EE428> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff95bdf000 - 0x7fff95efbfff com.apple.CoreServices.CarbonCore (960.25 - 960.25) <4FC1AB30-022C-3C67-AC46-FDCBFCB7EEDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff95efc000 - 0x7fff96329fff libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff9632a000 - 0x7fff9632afff com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff9632b000 - 0x7fff9632cff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff9632d000 - 0x7fff9633cfff libxar.1.dylib (??? - ???) <9E05C939-6CBF-38E7-8915-86278F7DB6C7> /usr/lib/libxar.1.dylib
0x7fff965b2000 - 0x7fff965c6ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff965c7000 - 0x7fff965c7fff com.apple.Carbon (153 - 153) <895C2BF2-1666-3A59-A669-311B1F4F368B> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff965c8000 - 0x7fff968f4fff com.apple.HIToolbox (1.9 - ???) <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff968f5000 - 0x7fff968f9ff7 com.apple.CommonPanels (1.2.5 - 94) <0BB2C436-C9D5-380B-86B5-E355A7711259> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff96a3d000 - 0x7fff96c3ffff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <0176782F-9526-3905-813A-7A5676EC2C86> /usr/lib/libicucore.A.dylib
0x7fff96c40000 - 0x7fff96c94ff7 com.apple.ScalableUserInterface (1.0 - 1) <1873D7BE-2272-31A1-8F85-F70C4D706B3B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff96cbe000 - 0x7fff96cd5fff com.apple.CFOpenDirectory (10.7 - 144) <9709423E-8484-3B26-AAE8-EF58D1B8FB3F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff96d36000 - 0x7fff96d6bfff com.apple.securityinterface (5.0 - 55022.6) <4D6DAF8F-7873-3992-A6D6-478C7664FA39> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff96d6c000 - 0x7fff96d72fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff970f3000 - 0x7fff971d7e5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff985e0000 - 0x7fff9861afe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff9861b000 - 0x7fff98a4eff7 com.apple.VideoToolbox (1.0 - 705.94) <72AD524C-0616-3C69-BA1F-8D444F97F5A2> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x7fff98a4f000 - 0x7fff98b16ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff98b17000 - 0x7fff98b34ff7 com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff98b9c000 - 0x7fff98b9dfff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598>Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Problem: “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
Background: Windows 8 became corrupt and I had to perform a full Windows Recovery (the “Remove everything and reinstall Windows” type).
Current Situation: I am a Senior in College, have Summer finals this week, my Senior project due, I am behind on my job design work, and I am going crazy because I can’t find anything/anyone to help me.
Set Up: Lenovo Y410P, Windows 8.1, CS 5.5 Design Standard Student-Teacher Edition (Yes, I have the media and product code/license key, as I purchased a valid copy in my university student store).
Here’s what I have done over and over again for the last SIX WEEKS!
1. Attempts to install from the original install DVD result in the following error, “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
2. [I click] Get “Adobe Support Advisor”
3. [I see mssg] The Adobe Support Advisor has been discontinued.. The tool has been replaced with [unnamed/unlinked] improved installation support mechanisms…
4. [I Run] “AdobeCreativeCloudCleanerTool” (see results below)
Note: I cannot run Windows Uninstall because, following Windows Restore, Windows doesn’t recognize that CS5.5 has been installed. I do still see the following folders in Windows explorer, but Adobe Support says "don't attempt to manually remove folders";
C:\Program Files (x86)\Common Files\Adobe\
\Adobe
\Adobe PCD
\Adobe Photoshop CS5.1
\Adobe Application Manager
\Adobe CerativeCloudCleaner Tool
\backup…
[Contents of] Adobe Creative Cloud Cleaner Tool .txt
[Fri Jul 11 22:50:30 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:11 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:11 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:11 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:11 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:11 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:11 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:32 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:32 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:32 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:32 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:32 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:32 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:45 2014] Language selected: English
[Mon Aug 04 22:58:45 2014] Displaying the Adobe End User License Agreement
Gen_WWCombined-en_US-20121017_1230
[Mon Aug 04 22:58:45 2014] Please enter (y) for Yes or (n) for No. ... >>
[Mon Aug 04 22:59:12 2014] Choose from one of the following options to clean up :
[Mon Aug 04 22:59:12 2014] 1. All
[Mon Aug 04 22:59:12 2014] 2. Adobe Flash Player 10.2
[Mon Aug 04 22:59:12 2014] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Aug 04 22:59:12 2014] 4. Creative Cloud 2014 only
[Mon Aug 04 22:59:12 2014] 5. Creative Cloud only
[Mon Aug 04 22:59:12 2014] 6. CS6 only
[Mon Aug 04 22:59:12 2014] 7. CS5-CS5.5-CS6
[Mon Aug 04 22:59:12 2014] 8. CS5-CS5.5
[Mon Aug 04 22:59:12 2014] 9. CS3, CS4
[Mon Aug 04 22:59:12 2014] 10. Adobe Id credentials
[Mon Aug 04 22:59:12 2014] 11. Quit
[Mon Aug 04 22:59:12 2014] Choice :>
[Mon Aug 04 22:59:32 2014] User selected: CS5-CS5.5
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\pdb.db"
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\Media_db.db"
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:32 2014] List of products installed on this machine
[Mon Aug 04 22:59:32 2014] Listing products for cleanup:
[Mon Aug 04 22:59:32 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Aug 04 22:59:50 2014] response 1
[Mon Aug 04 22:59:50 2014] Are you sure you want to clean all the listed products and associated files?
[Mon Aug 04 22:59:50 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Aug 04 22:59:55 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Aug 04 22:59:55 2014] User selected: 'Clean All'
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932 folder as backup of PDB and MediaDB for this session.
[Mon Aug 04 22:59:55 2014] LOG FILE SAVED TO: C:\Users\Kaylene\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Aug 04 22:59:55 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Aug 04 22:59:55 2014]
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------
[Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------\Users\[user name]\AppData\Local\Temp\ PDApp .log file contents (Here it is, not sure what to do with it, do you?)...
8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
8/4/2014 22:47:03 [INFO] Setup - Logging Level verbosity Set to 4
8/4/2014 22:47:03 [INFO] Setup - Start Adobe Setup
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
8/4/2014 22:47:04 [INFO] Setup - Dictionary Path: E:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
8/4/2014 22:47:06 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\resources\setup.xml
8/4/2014 22:47:07 [INFO] PIM - XML is valid
8/4/2014 22:47:07 [WARN] PIM - Failed to find Node
8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] PIM - CREATE PIM Instance ...
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Updater Inventory location:E:\Adobe CS5_5\resources\updaterinventory.dll
8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:09 [INFO] PIM - XML is valid
8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
8/4/2014 22:47:11 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 30123889
8/4/2014 22:47:11 [INFO] Setup - TimeLog: End initial checks
8/4/2014 22:47:11 [INFO] Setup - TimeLog: Begin Installing
8/4/2014 22:47:11 [INFO] Setup - Start Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] Utilities - File does not exist
8/4/2014 22:47:20 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
8/4/2014 22:47:21 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
8/4/2014 22:47:21 [FATAL] Setup - Unable to launch PDApp. File missing
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - FREE PIM Instance ...
8/4/2014 22:57:44 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp
8/4/2014 22:57:44 [INFO] Setup - Setting current directory to C:\Users\Kaylene\AppData\Local\Adobe\OOBE
8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1 -
my new imac was doesn't getting booting into osx mountain lion 10.8 and also in windows when i try to click on option key it shows only windows parition if i select that windows os getting bluescreen error this problem caused by when i'm using imac suddenly power went off so after that i'm trying it's not booting so if any option give solution for to recover the datas stored in imac please
A new Mac comes with 90 days of free tech support from AppleCare.
Why not make use of it?
1-800-275-2273
Best.
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