Duplicate orders in atg

Hi
In my project we are having 10 members we all are using same shared data base
How atg will create different orders for each users (means we are not getting duplicate orders. how ATG will manage to create different orders for individuals )

This behavior will be observed only if the servers in question are in a cluster, correct ? What about the Scenario where there are two or more physical servers [One of them is SLM] accessing shared db? Is IDSpace still assigned as the servers are bounced or the id-generator will keep generating the ids as an when the requests come in from any given servers. So lets say a request from Server 1 was assigned id 1456 and if another request was from Server 2 it gets assigned 1457.
Thank you in advance.

Similar Messages

Duplicate Orders.

Hi,
I have a report which displays no. of orders in staging(before comming in to SAP, between EDI and SAP) by Sold to and PO date. For Ex:
soldto podate    no-of-orders
Walmart 20071001 10
walmart 20071005 25
If I put cursor on one of the above lines and by clicking the button 'Duplicate orders', it gives the details of the duplicate orders(6) by cust.ship to, po number and shipto.
cust.ship-to po number   shipto
15          105PO15 1055000015
15          105PO15 1055000015
15          105PO15 1055000015
16          105PO16 1055000016
16          105PO16 1055000016
16          105PO16 1055000016
Suppose if the first line has 6 duplicate orders and second line does not have any duplicate orders, then user wants me to display like the following.
soldto podate    no-of-orders Duplicate Orders
Walmart 20071001 10            6
no second line - because no duplicate orders for this.
Please help me to solve this.
Thanks,
Veni.
* Initial Output to the Screen
    SET PF-STATUS 'NORM'.
    LOOP AT itab_output.
READ TABLE itab_kna1 WITH KEY kunnr = itab_output-sndprn BINARY SEARCH.
      itab_output-name1 = itab_kna1-name1.
      MODIFY itab_output.
      CLEAR itab_output.
    ENDLOOP.
    SORT itab_output BY name1 datum.
    LOOP AT itab_output.
      WRITE: /01 sy-vline,
              02 itab_output-name1,
              40 sy-vline,
              41 itab_output-datum,
              51 sy-vline,
              52 itab_output-orders,
              62 sy-vline.
      HIDE: itab_output-inpnr.
    ENDLOOP.
    ULINE: /(62).
ELSE.
    SET PF-STATUS 'NORM'.
    WRITE: /05 '********* NO DATA FOUND **************'.
ENDIF.
* Duplicate order details
FORM output2.
SET PF-STATUS 'STAT'.
SORT itab_output2 ASCENDING BY belnr inpnr.
LOOP AT itab_output2 WHERE sndprn = itab_output-sndprn
                         AND datum = itab_output-datum.
    FORMAT INTENSIFIED OFF.
    FORMAT COLOR 2.
    CLEAR counter.
    LOOP AT itab_output2 WHERE belnr = itab_output2-belnr
                   AND inpnr = itab_output2-inpnr.
      counter = counter + 1.
    ENDLOOP.
    IF counter > 1.
      SELECT SINGLE * FROM edid4 WHERE docnum EQ itab_output2-docnum
                              AND segnam EQ 'E1EDKT2'.
      IF sy-subrc EQ 0.
        FORMAT INTENSIFIED ON COLOR = 7.
      ENDIF.
      IF itab_output2-inpnr = 'UNKNOWN'.
        FORMAT INTENSIFIED ON COLOR = 6.
      ENDIF.
      WRITE: /01 sy-vline,
              02 chk AS CHECKBOX,
              03 sy-vline,
              04 itab_output2-lifnr,
              20 sy-vline,
              21 itab_output2-belnr,
              42 sy-vline,
              43 itab_output2-vtext,
              72 sy-vline,
              73 itab_output2-inpnr,
              83 sy-vline.
    ENDIF.
ENDLOOP.
ULINE :/(83).
ENDFORM.                                                    " OUTPUT2
* Get data
FORM check_data.
LOOP AT t_itab_edid4 WHERE segnam = 'E1EDK02'.
    MOVE t_itab_edid4-sdata TO itab_e1edk02.
    IF ( itab_e1edk02-qualf = '001' AND itab_e1edk02-belnr IN s_ponumb
                                 AND itab_e1edk02-datum IN s_podate ).
      ind = 'V'.
      itab_output2-sndprn = itab_output-sndprn = t_itab_edid4-sndprn.
      itab_output2-docnum = t_itab_edid4-docnum.
      itab_output2-belnr = itab_e1edk02-belnr.
      itab_output2-datum = itab_output-datum = itab_e1edk02-datum.
      EXIT.
    ELSE.
      CLEAR: itab_e1edk02.
      ind = 'I'.
    ENDIF.
ENDLOOP.
IF ind = 'V'.
    LOOP AT t_itab_edid4 WHERE segnam = 'E1EDKA1'.
      MOVE t_itab_edid4-sdata TO itab_e1edka1.
IF ( itab_e1edka1-parvw = 'WE' )."and itab_e1edka1-lifnr in s_shipto ).
        READ TABLE itab_edpar WITH KEY kunnr = t_itab_edid4-sndprn
                               expnr = itab_e1edka1-lifnr BINARY SEARCH.
        IF sy-subrc EQ 0.
          IF ( itab_edpar-inpnr IN s_shipto ).
            ind = 'V'.
            itab_output2-lifnr = itab_e1edka1-lifnr.
            itab_output2-inpnr = itab_edpar-inpnr.
            itab_output-orders = 1.
            COLLECT: itab_output, itab_output2.
            CLEAR: itab_output, itab_output2.
          ELSE.
            ind = 'I'.
          ENDIF.
          EXIT.
        ELSE.
          IF ( s_shipto EQ space ).
            itab_output2-lifnr = itab_e1edka1-lifnr.
            itab_output2-inpnr = 'UNKNOWN'.
            itab_output-orders = 1.
            COLLECT: itab_output, itab_output2.
            CLEAR: itab_output, itab_output2.
            ind = 'V'.
            EXIT.
          ENDIF.
          ind = 'I'.
        ENDIF.
        EXIT.
      ELSE.
        ind = 'I'.
      ENDIF.
    ENDLOOP.
ENDIF.

I'd collect this information in an extra internal table.
Finally I 'd loop this table:
loop at ztab where duplicate_order > 0.
A.

Refund for duplicate orders

It looks like I have a duplicate order placed on January 30th. The order numbers are AD015563224 and AD015562812. What do I need to do to get credit for one of the orders? Joe Basore

Hi Joe,
I can take care of that for you. I've canceled one and processed a refund. You should see that refund in your account in 5-7 business days.
Best,
Sara

Abandon Orders in ATG

How to configure the number of day following which the Incomplete should be considered abandon orders ? What is the OOTB days set for it ? I couldn't find it in docs

I dont see Abandoned services in the list of running products in ATG dyn/admin -- which confirms the fact we don't have it enabled for our application. However, the fact that puzzles me is that if this module is not included how come I have more than one Incomplete order for a given profile. I mean at what point did the application thought to create a new order object rather than use the incomplete order that was already available.Abandon order module is not linked with creating a new order. ATG allows to have one current order and a collection of saved orders per user profile. As user logs in, loadShoppingCarts() method in CommerceProfileTools can find all the shopping carts (i.e. incomplete orders) for the user and places them into the session-scope OrderHolder component. The orders are sorted by last activity date, and the last order is made the current order. loadShoppingCarts() method can optionally merge the current shopping cart for the session (from the OrderHolder.current property) with the first persistent order loaded from the database. This functionality can be toggeled through the mergeOrders property in CommerceProfileTools.
Now those incomplete orders that have not been checked out by customers and instead have remained idle for a duration of time becomes abandoned order. Abandoned Order Service module includes services and tools that enable you to detect, respond to, and report on abandoned orders. So that you can better understand what kinds of orders your customers are abandoning, as well as what scenarios/campaigns effectively entice them to reclaim and complete them resulting in increase in order conversion and revenue. To understand more details about abandoned orders and their transitions among various states refer this:
http://docs.oracle.com/cd/E26180_01/Platform.94/ATGCommStoreGuide/html/s0802understandingorderabandonment01.html

Actual template allocation duplicate order posting

Hi,
We recently upgraded from 4.6C to 6.0. We use template allocation to allocate overhead to our process orders at month-end. We are doing our first month-end since going live on 6.0. When we ran tcode CPTD (actual template allocation) it posted the debit quantity and value to the process order twice, and the credit value to the business process only once. Therefore, the CO document is out of balance. We then run tcode CON2 to revalue the postings at actual price. Because of this error, we have a remaining un-allocated balance in our business processes for this month. We also have incorrect costsallocated to our process orders. How do we correct program CPTD, and correct these postings?
Thanks...

Hi
I am using environment 9 yes.
My formula is very simple:
On Object I have:
SenderCostCenter = '130570' AND
SenderActivityType = 'LABORA'
And then I have simply put "1" in Plan Quantity and Actual Quantity.
So what it does is it allocates the unit cost of the combination of cost center 130570 and act. type LABORA one time to each material/order no matter lot size.
Should I perhaps have put "1" into the Plan Fix and Actual Fix instead?
Thanks

Cancelling a duplicate Order

While pacing an order of $60, for 12 months, Skype Number, something unknown issue happend and two orders are placed showing two orders each for $60 on my account as well as my card.
I want to cancel one of the orders and want to keep only one.
Can you please let me know how to cancel one order and ask for refund.
Thanks.
Solved!
Go to Solution.

I was abel to resolve the issue by contacting the support team via live chat, It was quick.
Below are details to get to live chat, I found below details in one of the posts, Just in case if anyone else looking:
Please contact customer service for assistance; here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request

How do I cancel a duplicate order on an electronic order?

I ran into a bug in the Apple store which caused me to accidentally order the $107.91 iOS Developer Program twice. I don't have that much money in my bank account and I don't know how to contact anyone from Apple. Is there an email address or 24/7 phone number I can call? I've already tried 1-800-MY-APPLE and 1-800-692-2775, and 1-800-854-3680.

"... order the $107.91 iOS Developer Program .."?
By how much is the $107.91 developer program better than the $99 everyone advises?

HT1933 duplicate order of a ringtone

i accidentally ordered a text tone twice about 5 seconds apart. how do i and can i get reimbursed for the 2nd order of the same tone?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Received wrong device. Duplicate orders.

I preordered iPhone 6 Plus Space Gray 64GB on 9/12 by phone, didn't get email confirmation. 10 days later, I talked to a support, he told me my order "wasn't completed and went through fraud"(preorder went through fraud). Today, I suddenly received an iPhone 6 Plus Space Gray 16GB, not the one I ordered and clearly that in-completed order was completed.
I've made another order online last week. How can I return this iPhone which I haven't paid for and cancel this order? Or, can I exchange it for a 64GB device to complete my second order?
Thanks

ztpala we apologize for the mixup and we'll make sure everything is sorted out! You can return the device using the return shipping label provided in the box or at any corporate store http://bit.ly/3SdsA within 14 days. Is the order you placed last week still processing? Check the status at http://bit.ly/RjmCUB
AshleyS_VZW
Follow us on Twitter @VZWSupport

Duplicate order.

I have just placed an order for the iphone. The first time I tried it the screen said "sorry an error has occured". The second time I tried was successful, however I got 2 confirmation e-mails with 2 confirmation #'s. It appears I have ordered twice. OUCH!!!! Has anyone have this happen to them?

rmwilson wrote:
I have just placed an order for the iphone. The first time I tried it the screen said "sorry an error has occured". The second time I tried was successful, however I got 2 confirmation e-mails with 2 confirmation #'s. It appears I have ordered twice. OUCH!!!! Has anyone have this happen to them?
Bigger ouch is that when they both fully process one of them will go through with Full Retail pricing, (unless you ordered already with full retail, then both will).
I haven't had that happen ever, but I imagine if you call Verizon customer service when they open and explain the situation they'll be happy to remedy it for you. Make sure that you have your order numbers infront of you and that if you did order at upgrade price that they take off the one that will hit at full retail.

Duplicates order by count

hello,
Is it possible to see the records in order by the number of counts they appears in the database asc or desc?
ID | Country
1 | USA
2 | UK
3 | USA
4 | HKG
5 | USA
6 | UK
Result should return
ID | Country
1 | USA
3 | USA
5 | USA
2 | UK
6 | UK
4 | HKG
Thanks

with ta
as
     select 1 col1, 'USA' col2 from dual union all
     select 2 col1, 'UK' col2 from dual union all
     select 3 col1, 'USA' col2 from dual union all
     select 4 col1, 'HKG' col2 from dual union all
     select 5 col1, 'USA' col2 from dual union all
     select 6 col1, 'UK' col2 from dual
SELECT * FROM ta
ORDER BY
COUNT(*) over (partition BY col2) DESCRavi Kumar

Duplicate EDI Order Check

We occasionally receive duplicate PO from the EDI subsystem in SAP. We don't have the error check for PO no. while creating the order.
I am trying to check this in user exit ZXVEDU03. I know I have to check for segment E1EDK02 with qualifier '001' . If the PO no. is found in VBKD, then the idoc is for the same PO. Now what should I do ? How can I prevent that idoc to be created ?
Your help will be greatly appreciated.

Hello, Just write the error message within this user exit that "Duplicate order should not be created" so this process would stop If we write the error message.
Thanks.

NucleusNamespace.atg.store.order.purchase.CartFormHandler - A TransactionManager is required

Hello people.
      I have the next problem,with atg 11.0. When i do a addItemToOrder i have the next problem. Thank you for your help.
10:31:02,745 ERROR [nucleusNamespace.atg.store.order.purchase.CartFormHandler] (http-/0.0.0.0:8080-6) A TransactionManager is required.
10:31:02,745 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[default-host].[/ribeiro].[jsp]] (http-/0.0.0.0:8080-6) JBWEB000236: Servlet.service() for servlet jsp threw exception: java.lang.NullPointerException
        at atg.commerce.order.purchase.PurchaseProcessFormHandler.getTransactionLockService(PurchaseProcessFormHandler.java:1722) [_DCS_slib_sclasses.jar:]
        at atg.commerce.order.purchase.PurchaseProcessFormHandler.releaseTransactionLock(PurchaseProcessFormHandler.java:1694) [_DCS_slib_sclasses.jar:]
        at atg.commerce.order.purchase.PurchaseProcessFormHandler.afterSet(PurchaseProcessFormHandler.java:1877) [_DCS_slib_sclasses.jar:]
        at atg.droplet.EventSender.callAfterSet(EventSender.java:790) [_DAS_slib_sclasses.jar:]
        at atg.droplet.FormTag.doSendEvents(FormTag.java:845) [_DAS_slib_sclasses.jar:]
        at atg.droplet.FormTag.sendEvents(FormTag.java:675) [_DAS_slib_sclasses.jar:]
        at atg.droplet.DropletEventServlet.sendEvents(DropletEventServlet.java:653) [_DAS_slib_sclasses.jar:]
        at atg.droplet.DropletEventServlet.service(DropletEventServlet.java:681) [_DAS_slib_sclasses.jar:]
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157) [_DAS_slib_sclasses.jar:]
        at atg.commerce.order.CommerceCommandServlet.service(CommerceCommandServlet.java:150) [_DCS_slib_sclasses.jar:]
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157) [_DAS_slib_sclasses.jar:]
        at atg.commerce.promotion.PromotionServlet.service(PromotionServlet.java:213) [_DCS_slib_sclasses.jar:]
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157) [_DAS_slib_sclasses.jar:]
        at atg.userprofiling.AccessControlServlet.service(AccessControlServlet.java:696) [_DPS_slib_sclasses.jar:]
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157) [_DAS_slib_sclasses.jar:]
        at atg.servlet.sessionsaver.SessionSaverServlet.service(SessionSaverServlet.java:2452) [_DAS_slib_sclasses.jar:]
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157) [_DAS_slib_sclasses.jar:]
        at atg.userprofiling.PageEventTriggerPipelineServlet.service(PageEventTriggerPipelineServlet.java:191) [_DPS_slib_sclasses.jar:]

You need to make sure you are following the advice given
https://support.oracle.com/rs?type=doc&id=1362812.1
    Process for updating orders in ATG commerce code (Doc ID 1362812.1)
++++
Thanks
Gareth
Please mark any update as "Correct Answer" or "Helpful Answer" if that update helps/answers your question, so that others can identify the Correct/helpful update between many updates.

Warning needed for duplicate PO numbers on sales orders

Hi all,
We are using SBO 2005A SP: 01 PL: 19.
We need a warning when adding a marketing document (Sales Order) with duplicate reference number. Presently SBO has the functionality only works on AR invoice and AR credit note. We
need a solution to also make it work for Sales Orders. We are getting many duplicate orders from our customer and we are ending up shipping them the same order more than once.
So we thought of creating a formatted search and assign it on the reference field but I need a query to solve this.
Can any one help on this.

Hi Ram,
You could use an alert or an approval to prevent this happening.
An alert would be something like the following query:
select
     T0.DocNum,
     T0.CardCode,
     T0.CardName,
     T0.DocDate,
     T0.NumAtCard
from
     ORDR T0
where
     T0.NumAtCard is not null
     and T0.NumAtCard <> ''
     and T0.CANCELED = 'N'
     and (select count(T1.DocNum) from ORDR T1 where T1.CardCode = T0.CardCode and T1.NumAtCard = T0.NumAtCard and T1.CANCELED = 'N') >= 2
group by
     T0.DocNum, T0.CardCode, T0.CardName,
     T0.DocDate,T0.NumAtCard
order by
     T0.CardCode, T0.NumAtCard, T0.DocNum
Kind Regards,
Owen
Message was edited by:
        Owen Slater

Duplicate PPDS orders

I currenlty see duplicate planned orders being generated by the system( as part of nightly heuristic job only on some days) in certain cases. These have been far and few but I am having trouble understanding what may be causing this.
When I go into the product view , I see Dependent Demand of 100, and 2 planned orders for 100 covering the demand of 100. this has happend for every requirement. The first planned order has a status of planned order NC(checked, fully confirmed) which is nothing but a planned order on which an availability check has been done. The second planned order does not have this status. When I try to manually run the product heuristic, the plan again adjusts itself by deleting these duplicate orders.
Can anybody think of any reason why this may happen?
Appreciate your help!
Varun

Varun,
Please check in MD04 whether order is there or not?
Run CCR if it is not there.
Also check through /SAPAO/OM16 when this orders are created and correlate with your Planning run timing..
Also check whether any other jobs are running at that time of creation of order through sm37 and check SLG1 log at the time of order creation .
It will certainly give you some clue about the root cause of the problem.
Manish

Duplicate orders in atg

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