E-mailing pdf-report from Adobe

In a Forms application running on a 10g applicationserver (9.0.4.1.0) I am calling a reportserver to create a pdf-report and show it on the screen. I am using web.show_document to achieve this. The report is shown in Adobe Reader in the Browser window (Int Explorer). If I then press the Email button in Adobe a new Outlook message window is opened with the pdf-file already inserted as attachment. This allows me to sent the Report immediately by E-mail.
I have a two questions regarding the use of the feature.
I am performing application management on the application for a costomer on a different location. The feature described above works in my development surrondings. The customer can do the same actions as described, with the exception that the report is NOT automatically attached to the new mail-message. I am trying to determine the reason for this.
The E-mailing feature and linking as attachment seems to work fine when used outside the browser. Also, when opening a pdf-file from the internet and pushing the Email button the file is automatically linked as attachment. These steps work equally for me and the client. However, when starting from a reportserver the attachment is missing for the client, as described above.
What could be the reason for the difference in behaviour? The only difference that I see is that the costomer uses Adobe 6 (an not able to upgrade) and I am using Adobe 7.
Another question is regarding the name of the attachment. What determines the name of the attachment the Outlook uses when performing this type of E-mailing?

Hi,
you really should ask thsi question on an Adobe forum because this would happen to any PDF files not only those generated by Reports or accessed from Forms.
Do you know that Oracle Reports, since version 9i, can send PDF attached to emails ?
Frank

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    I am an HP employee.

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