EAP-TLS authentication failure

Question

We've been struggling with this problem for weeks without a solution yet. Maybe someone can help us.
Note: some information below has been redacted and the IP addresses are not the original ones. They have been changed to fictional IP addresses but they have been adjusted to reflect an equivalent situation.
This situation is as follows:
WLAN infrastructure with:
1 x
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AIR-WLC2112-K9 (IP address = 10.10.10.10)
8 x
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AIR-LAP1142N-E-K9
Data for the WLC:
Product Version.................................. 6.0.199.4
RTOS Version..................................... 6.0.199.4
Bootloader Version.............................. 4.0.191.0
Emergency Image Version................... 6.0.199.4
The WLC is connected to a switch, Cisco Catalyst model WS-C3750X-24, sw version 12.2(53)SE2.
The idea is to have the clients/supplicants (Windows XP), who have a valid certificate, authenticate against a RADIUS server. The authentication is configured as 802.1x over EAP-TLS.
The RADIUS server is a Windows 2003 Server with IAS (IP address = 15.15.15.15). This server is accessed via a WAN link. We don't manage this server.
The problem: no wireless client (Windows XP) is able to go past the initial authentication.
I should add that the WLC and the APs were working perfectly and clients were connecting correctly to them. However this setup was moved to a new building and, since then, nothing has worked. I must add that the configuration on the WLC and APs has not changed, since the network configuration (IP subnets, etc) was migrated from the previous building to this new one. But something has changed: the WAN router (connected to the Internet and with a VPN established to the corporate network) and the LAN equipment (switches), which are all brand new.
On the RADIUS side we find these error messages:
Fully-Qualified-User-Name = XXXXXXXXXXXX/XXXX/XXXXX/XXXX/XXXXX (it shows the correct information)
NAS-IP-Address = 10.10.10.10
NAS-Identifier = XX-002_WLAN
Called-Station-Identifier = f0-25-72-70-65-xx:WLAN-XX
Calling-Station-Identifier = 00-1c-bf-7b-08-xx
Client-Friendly-Name = xxxxxxx_10.10.10.10
Client-IP-Address = 10.10.10.10
NAS-Port-Type = Wireless - IEEE 802.11
NAS-Port = 2
Proxy-Policy-Name = Use Windows authentication for all users
Authentication-Provider = Windows
Authentication-Server = <undetermined>
Policy-Name = Wireless LAN Access
Authentication-Type = EAP
EAP-Type = <undetermined>
Reason-Code = 22
Reason = The client could not be authenticated  because the Extensible Authentication Protocol (EAP) Type cannot be processed by the server.
On the WLC side, the error messages are:
TRAP log:
RADIUS server 15.15.15.15:1812 failed to respond to request (ID 42) for client 00:27:10:a3:1b:xx / user 'unknown'
SYSLOG:
Jan 06 10:16:35 10.10.10.10 XX-002_WLAN: *Jan 06 10:16:32.709: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2872 Max EAP identity request retries (3) exceeded for client 00:19:d2:02:76:xx
Jan 06 10:17:05 10.10.10.10 PT-002_WLAN: *Jan 06 10:17:02.960: %DOT1X-3-ABORT_AUTH: 1x_bauth_sm.c:447 Authentication aborted for client 00:19:d2:02:76:xx
Jan 06 10:17:05 10.10.10.10 PT-002_WLAN: *Jan 06 10:17:02.961: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2872 Max EAP identity request retries (3) exceeded for client 00:19:d2:02:76:xx
Jan 06 10:17:36 10.10.10.10 PT-002_WLAN: *Jan 06 10:17:34.110: %DOT1X-3-ABORT_AUTH: 1x_bauth_sm.c:447 Authentication aborted for client 00:19:d2:02:76:xx
Jan 06 10:17:36 10.10.10.10 PT-002_WLAN: *Jan 06 10:17:34.110: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2872 Max EAP identity request retries (3) exceeded for client 00:19:d2:02:76:xx
WLC Debug:
*Jan 07 19:31:42.708: 58:94:6b:15:f5:d0 Station 58:94:6b:15:f5:d0 setting dot1x reauth timeout = 1800
*Jan 07 19:31:42.708: 58:94:6b:15:f5:d0 dot1x - moving mobile 58:94:6b:15:f5:d0 into Connecting state
*Jan 07 19:31:42.708: 58:94:6b:15:f5:d0 Sending EAP-Request/Identity to mobile 58:94:6b:15:f5:d0 (EAP Id 1)
*Jan 07 19:31:42.708: 58:94:6b:15:f5:d0 Received EAPOL START from mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.709: 58:94:6b:15:f5:d0 dot1x - moving mobile 58:94:6b:15:f5:d0 into Connecting state
*Jan 07 19:31:42.709: 58:94:6b:15:f5:d0 Sending EAP-Request/Identity to mobile 58:94:6b:15:f5:d0 (EAP Id 2)
*Jan 07 19:31:42.710: 58:94:6b:15:f5:d0 Received EAPOL EAPPKT from mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.710: 58:94:6b:15:f5:d0 Received EAP Response packet with mismatching id (currentid=2, eapid=1) from mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.711: 58:94:6b:15:f5:d0 Received EAPOL EAPPKT from mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.711: 58:94:6b:15:f5:d0 Received Identity Response (count=2) from mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.711: 58:94:6b:15:f5:d0 EAP State update from Connecting to Authenticating for mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.711: 58:94:6b:15:f5:d0 dot1x - moving mobile 58:94:6b:15:f5:d0 into Authenticating state
*Jan 07 19:31:42.711: 58:94:6b:15:f5:d0 Entering Backend Auth Response state for mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.711: AuthenticationRequest: 0xd1bc104
*Jan 07 19:31:42.711:     Callback.....................................0x87e1870
*Jan 07 19:31:42.712:     protocolType.................................0x00140001
*Jan 07 19:31:42.712:     proxyState...................................58:94:6B:15:F5:D0-9B:00
*Jan 07 19:31:42.712:     Packet contains 12 AVPs (not shown)
*Jan 07 19:31:42.712: apfVapRadiusInfoGet: WLAN(1) dynamic int attributes srcAddr:0x0, gw:0x0, mask:0x0, vlan:0, dpPort:0, srcPort:0
*Jan 07 19:31:42.712: 58:94:6b:15:f5:d0 Successful transmission of Authentication Packet (id 231) to 15.15.15.15:1812, proxy state 58:94:6b:15:f5:d0-00:00
*Jan 07 19:31:42.788: 58:94:6b:15:f5:d0 Access-Challenge received from RADIUS server 15.15.15.15 for mobile 58:94:6b:15:f5:d0 receiveId = 155
*Jan 07 19:31:42.788: AuthorizationResponse: 0xa345700
*Jan 07 19:31:42.788:     structureSize................................145
*Jan 07 19:31:42.788:     resultCode...................................255
*Jan 07 19:31:42.788:     protocolUsed.................................0x00000001
*Jan 07 19:31:42.788:     proxyState...................................58:94:6B:15:F5:D0-9B:00
*Jan 07 19:31:42.788:     Packet contains 4 AVPs (not shown)
*Jan 07 19:31:42.788: 58:94:6b:15:f5:d0 Processing Access-Challenge for mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.788: 58:94:6b:15:f5:d0 Entering Backend Auth Req state (id=3) for mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.788: 58:94:6b:15:f5:d0 Sending EAP Request from AAA to mobile 58:94:6b:15:f5:d0 (EAP Id 3)
*Jan 07 19:31:42.805: 58:94:6b:15:f5:d0 Received EAPOL EAPPKT from mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.805: 58:94:6b:15:f5:d0 Received EAP Response from mobile 58:94:6b:15:f5:d0 (EAP Id 3, EAP Type 13)
*Jan 07 19:31:42.806: 58:94:6b:15:f5:d0 Entering Backend Auth Response state for mobile 58:94:6b:15:f5:d0
*Jan 07 19:31:42.806: AuthenticationRequest: 0xd1bc104
*Jan 07 19:31:42.806:     Callback.....................................0x87e1870
*Jan 07 19:31:42.806:     protocolType.................................0x00140001
*Jan 07 19:31:42.807:     proxyState...................................58:94:6B:15:F5:D0-9B:01
*Jan 07 19:31:42.807:     Packet contains 13 AVPs (not shown)
*Jan 07 19:31:42.807: apfVapRadiusInfoGet: WLAN(1) dynamic int attributes srcAddr:0x0, gw:0x0, mask:0x0, vlan:0, dpPort:0, srcPort:0
*Jan 07 19:31:42.807: 58:94:6b:15:f5:d0 Successful transmission of Authentication Packet (id 232) to 15.15.15.15:1812, proxy state 58:94:6b:15:f5:d0-00:00
*Jan 07 19:31:52.531: 58:94:6b:15:f5:d0 Successful transmission of Authentication Packet (id 228) to 15.15.15.15:1812, proxy state 58:94:6b:15:f5:d0-00:00                               ..
*Jan 07 19:31:52.808: 58:94:6b:15:f5:d0 Successful transmission of Authentication Packet (id 232) to 15.15.15.15:1812, proxy state 58:94:6b:15:f5:d0-00:00
*Jan 07 19:32:02.531: 58:94:6b:15:f5:d0 Successful transmission of Authentication Packet (id 228) to 15.15.15.15:1812, proxy state 58:94:6b:15:f5:d0-00:00
*Jan 07 19:32:02.808: 58:94:6b:15:f5:d0 Successful transmission of Authentication Packet (id 232) to 15.15.15.15:1812, proxy state 58:94:6b:15:f5:d0-00:00
*Jan 07 19:32:12.532: 58:94:6b:15:f5:d0 Max retransmission of Access-Request (id 228) to 15.15.15.15 reached for mobile 58:94:6b:15:f5:d0
*Jan 07 19:32:12.532: 58:94:6b:15:f5:d0 [Error] Client requested no retries for mobile 58:94:6B:15:F5:D0
*Jan 07 19:32:12.533: 58:94:6b:15:f5:d0 Returning AAA Error 'Timeout' (-5) for mobile 58:94:6b:15:f5:d0
*Jan 07 19:32:12.533: AuthorizationResponse: 0xb99ff864
Finally, we've also done some packet sniffing, using Wireshark and Commview. These appear to suggest that something is wrong with one of the packets and this leads to the authentication process to fail and restart again and again:
******************** WIRESHARK CAPTURE ********************
No.     Time        Source                Destination           Protocol Info
      1 0.000000    10.10.10.10        15.15.15.15           RADIUS   Access-Request(1) (id=125, l=280)
Frame 1: 322 bytes on wire (2576 bits), 322 bytes captured (2576 bits)
Ethernet II, Src: Cisco_62:63:00 (f8:66:f2:62:63:00), Dst: Cisco_55:20:41 (1c:df:0f:55:20:41)
Internet Protocol, Src: 10.10.10.10 (10.10.10.10), Dst: 15.15.15.15 (15.15.15.15)
    Version: 4
    Header length: 20 bytes
    Differentiated Services Field: 0x00 (DSCP 0x00: Default; ECN: 0x00)
        0000 00.. = Differentiated Services Codepoint: Default (0x00)
        .... ..0. = ECN-Capable Transport (ECT): 0
        .... ...0 = ECN-CE: 0
    Total Length: 308
    Identification: 0x501f (20511)
    Flags: 0x02 (Don't Fragment)
    Fragment offset: 0
    Time to live: 64
    Protocol: UDP (17)
    Header checksum: 0x4aee [correct]
    Source: 10.10.10.10 (10.10.10.10)
    Destination: 15.15.15.15 (15.15.15.15)
User Datagram Protocol, Src Port: filenet-rpc (32769), Dst Port: radius (1812)
    Source port: filenet-rpc (32769)
    Destination port: radius (1812)
    Length: 288
    Checksum: 0xe8e0 [validation disabled]
        [Good Checksum: False]
        [Bad Checksum: False]
Radius Protocol
    Code: Access-Request (1)
    Packet identifier: 0x7d (125)
    Length: 280
    Authenticator: 79b2f31c7e67d6fdaa7e15f362ecb025
    Attribute Value Pairs
        AVP: l=27  t=User-Name(1): XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX (username is correct!!!)
        AVP: l=19  t=Calling-Station-Id(31): 00-21-6a-29-80-xx
        AVP: l=27  t=Called-Station-Id(30): f0-25-72-70-65-c0:WLAN-XX
        AVP: l=6  t=NAS-Port(5): 2
        AVP: l=6  t=NAS-IP-Address(4): 10.10.10.10
        AVP: l=13  t=NAS-Identifier(32): XX-002_WLAN
        AVP: l=12  t=Vendor-Specific(26) v=Airespace(14179)
        AVP: l=6  t=Service-Type(6): Framed(2)
        AVP: l=6  t=Framed-MTU(12): 1300
        AVP: l=6  t=NAS-Port-Type(61): Wireless-802.11(19)
        AVP: l=89  t=EAP-Message(79) Last Segment[1]
            EAP fragment
            Extensible Authentication Protocol
                Code: Response (2)
                Id: 3
                Length: 87
                Type: EAP-TLS [RFC5216] [Aboba] (13)
                Flags(0x80): Length
                Length: 77
                Secure Socket Layer
        AVP: l=25  t=State(24): 1d68036a000001370001828b38990000000318a3088c00
        AVP: l=18  t=Message-Authenticator(80): 9fe1bfac02df3293ae2f8efc95de2d5d
No.     Time        Source                Destination           Protocol Info
      2 0.060373    15.15.15.15        10.10.10.10          IP       Fragmented IP protocol (proto=UDP 0x11, off=0, ID=2935) [Reassembled in #3]
Frame 2: 62 bytes on wire (496 bits), 62 bytes captured (496 bits)
Ethernet II, Src: Cisco_55:20:41 (1c:df:0f:55:20:41), Dst: Cisco_62:63:00 (f8:66:f2:62:63:00)
Internet Protocol, Src: 15.15.15.15 (15.15.15.15), Dst: 10.10.10.10 (10.10.10.10)
    Version: 4
    Header length: 20 bytes
    Differentiated Services Field: 0x00 (DSCP 0x00: Default; ECN: 0x00)
        0000 00.. = Differentiated Services Codepoint: Default (0x00)
        .... ..0. = ECN-Capable Transport (ECT): 0
        .... ...0 = ECN-CE: 0
    Total Length: 44
    Identification: 0x2935 (10549)
    Flags: 0x01 (More Fragments)
    Fragment offset: 0
    Time to live: 122
    Protocol: UDP (17)
    Header checksum: 0x58e0 [correct]
    Source: 15.15.15.15 (15.15.15.15)
    Destination: 10.10.10.10 (10.10.10.10)
    Reassembled IP in frame: 3
Data (24 bytes)
0000  07 14 80 01 05 69 e8 f5 0b 7d 05 61 6c 83 00 ae   .....i...}.al...
0010  d0 75 05 c3 56 29 a7 b1                           .u..V)..
No.     Time        Source                Destination           Protocol Info
      3 0.060671    15.15.15.15        10.10.10.10          RADIUS   Access-challenge(11) (id=125, l=1377)
Frame 3: 1395 bytes on wire (11160 bits), 1395 bytes captured (11160 bits)
Ethernet II, Src: Cisco_55:20:41 (1c:df:0f:55:20:41), Dst: Cisco_62:63:00 (f8:66:f2:62:63:00)
Internet Protocol, Src: 15.15.15.15 (15.15.15.15), Dst: 10.10.10.10 (10.10.10.10)
    Version: 4
    Header length: 20 bytes
    Differentiated Services Field: 0x00 (DSCP 0x00: Default; ECN: 0x00)
        0000 00.. = Differentiated Services Codepoint: Default (0x00)
        .... ..0. = ECN-Capable Transport (ECT): 0
        .... ...0 = ECN-CE: 0
    Total Length: 1381
    Identification: 0x2935 (10549)
    Flags: 0x00
    Fragment offset: 24
    Time to live: 122
    Protocol: UDP (17)
    Header checksum: 0x73a4 [correct]
    Source: 15.15.15.15 (15.15.15.15)
    Destination: 10.10.10.10 (10.10.10.10)
    [IP Fragments (1385 bytes): #2(24), #3(1361)]
User Datagram Protocol, Src Port: radius (1812), Dst Port: filenet-rpc (32769)
    Source port: radius (1812)
    Destination port: filenet-rpc (32769)
    Length: 1385
    Checksum: 0xe8f5 [validation disabled]
        [Good Checksum: False]
        [Bad Checksum: False]
Radius Protocol
    Code: Access-challenge (11)
    Packet identifier: 0x7d (125)
    Length: 1377
    Authenticator: 6c8300aed07505c35629a7b14de483be
    Attribute Value Pairs
        AVP: l=6  t=Session-Timeout(27): 30
            Session-Timeout: 30
        AVP: l=255  t=EAP-Message(79) Segment[1]
            EAP fragment
        AVP: l=255  t=EAP-Message(79) Segment[2]
            EAP fragment
        AVP: l=255  t=EAP-Message(79) Segment[3]
            EAP fragment
        AVP: l=255  t=EAP-Message(79) Segment[4]
            EAP fragment
        AVP: l=255  t=EAP-Message(79) Segment[5]
            EAP fragment
        AVP: l=33  t=EAP-Message(79) Last Segment[6]
            EAP fragment
            Extensible Authentication Protocol
                Code: Request (1)
                Id: 4
                Length: 1296
                Type: EAP-TLS [RFC5216] [Aboba] (13)
                Flags(0xC0): Length More
                Length: 8184
                Secure Socket Layer
[Malformed Packet: SSL]
    [Expert Info (Error/Malformed): Malformed Packet (Exception occurred)]
        [Message: Malformed Packet (Exception occurred)]
        [Severity level: Error]
        [Group: Malformed]
******************** COMMVIEW CAPTURE ******************
Packet #6, Direction: Pass-through, Time:11:27:35,251292, Size: 323
Ethernet II
    Destination MAC: 1C:DF:0F:55:20:xx
    Source MAC: F8:66:F2:62:63:xx
    Ethertype: 0x0800 (2048) - IP
IP
    IP version: 0x04 (4)
    Header length: 0x05 (5) - 20 bytes
    Differentiated Services Field: 0x00 (0)
        Differentiated Services Code Point: 000000 - Default
        ECN-ECT: 0
        ECN-CE: 0
    Total length: 0x0135 (309)
    ID: 0x2B26 (11046)
    Flags
        Don't fragment bit: 1 - Don't fragment
        More fragments bit: 0 - Last fragment
    Fragment offset: 0x0000 (0)
    Time to live: 0x40 (64)
    Protocol: 0x11 (17) - UDP
    Checksum: 0x6FE6 (28646) - correct
    Source IP: 161.86.66.49
    Destination IP: 15.15.15.15
    IP Options: None
UDP
    Source port: 32769
    Destination port: 1812
    Length: 0x0121 (289)
    Checksum: 0x5824 (22564) - correct
Radius
    Code: 0x01 (1) - Access-Request
    Identifier: 0x8D (141)
    Packet Length: 0x0119 (281)
    Authenticator: 60 4E A6 58 A8 88 A2 33 4E 56 D0 E9 3B E0 62 18
    Attributes
        Attribute
            Type: 0x01 (1) - User-Name
            Length: 0x1A (26)
            Username: XXXXXXXXXXXXXXXXXXXXXXX (username is correct!!!)
        Attribute
            Type: 0x1F (31) - Calling-Station-Id
            Length: 0x11 (17)
            Calling id: 58-94-6b-15-5f-xx
        Attribute
            Type: 0x1E (30) - Called-Station-Id
            Length: 0x19 (25)
            Called id: f0-25-72-70-65-c0:WLAN-XX
        Attribute
            Type: 0x05 (5) - NAS-Port
            Length: 0x04 (4)
            Port: 0x00000002 (2)
        Attribute
            Type: 0x04 (4) - NAS-IP-Address
            Length: 0x04 (4)
            Address: 10.10.10.10
        Attribute
            Type: 0x20 (32) - NAS-Identifier
            Length: 0x0B (11)
            NAS identifier: XX-002_WLAN
        Attribute
            Type: 0x1A (26) - Vendor-Specific
            Length: 0x0A (10)
            Vendor id: 0x00003763 (14179)
            Vendor specific:  
        Attribute
            Type: 0x06 (6) - Service-Type
            Length: 0x04 (4)
            Service type: 0x00000002 (2) - Framed
        Attribute
            Type: 0x0C (12) - Framed-MTU
            Length: 0x04 (4)
            Framed MTU: 0x00000514 (1300)
        Attribute
            Type: 0x3D (61) - NAS-Port-Type
            Length: 0x04 (4)
            NAS port type: 0x00000013 (19) - Wireless - IEEE 802.11
        Attribute
            Type: 0x4F (79) - EAP-Message
            Length: 0x57 (87)
            EAP-Message
        Attribute
            Type: 0x18 (24) - State
            Length: 0x17 (23)
            State: 1F 38 04 12 00 00 01 37 00 01 82 8B 38 99 00 00 00 03 18 A6 82 B7 00
        Attribute
            Type: 0x50 (80) - Message-Authenticator
            Length: 0x10 (16)
            Message-Authenticator: 4F 13 92 9C 10 29 C5 3A B9 AE 92 CA 74 11 6C B5
Packet #28, Direction: Pass-through, Time:11:27:36,523743, Size: 62
Ethernet II
    Destination MAC: F8:66:F2:62:63:xx
    Source MAC: 1C:DF:0F:55:20:xx
    Ethertype: 0x0800 (2048) - IP
IP
    IP version: 0x04 (4)
    Header length: 0x05 (5) - 20 bytes
    Differentiated Services Field: 0x00 (0)
        Differentiated Services Code Point: 000000 - Default
        ECN-ECT: 0
        ECN-CE: 0
    Total length: 0x002C (44)
    ID: 0x4896 (18582)
    Flags
        Don't fragment bit: 0 - May fragment
        More fragments bit: 1 - More fragments
    Fragment offset: 0x0000 (0)
    Time to live: 0x7A (122)
    Protocol: 0x11 (17) - UDP
    Checksum: 0x397F (14719) - correct
    Source IP: 15.15.15.15
    Destination IP: 10.10.10.10
    IP Options: None
UDP
    Source port: 1812
    Destination port: 32769
    Length: 0x0569 (1385)
    Checksum: 0x2FE4 (12260) - incorrect

Answer 1

Hi,
We spent many hours trying to solve this problem.
Our setup:
Cisco wireless setup, using windows NPS for 802.1x authentication.
Certificate base auth, with an internal PKI sending out client machine certs, and also the server cert.
Auth was failing with "reason code 22, The client could not be authenticated  because the Extensible Authentication Protocol (EAP) Type cannot be processed by the server."
It turned out to be a GPO setting on the server, that was enforcing key protection.
There is this note on the below technet article:
Requiring the use of strong private key protection and user prompting on all new and imported keys will disable some applications, such as Encrypting File System (EFS) and wireless (802.1X) authentication that cannot display UI. For more information, see article 320828 in the Microsoft Knowledge Base (http://go.microsoft.com/fwlink/?LinkId=115037).
http://technet.microsoft.com/en-us/library/cc725621(v=WS.10).aspx
Hopefully this helps someone out, if you have the same annoying error.