Editing email fonts not working from top menu

When editing an email, if I click the A to open font options I can only use a selected an item once. For instance, I can highlight text and Bold it but cannot unbold it. I can underline but cannot reverse-underline. In order to do this I have to Control-Click and uncheck it from the menu.

I have been waiting for a response on this issue since yesterday. I work in a consulting agency, and it is prudent that my mail app work correctly on my macbook pro! I get at most, 1  notification per day if I'm lucky. I can't keep opening the app to make sure I have mail! Someone help us! (Not to sound desperate)

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