Elements 11 - Help/ Update did not activate

I asked this question yesterday and was told I could update directly from a website, which was included in the answer.
Question asked: "Installed and registered a new Elements 11. Update in Help will NOT activate, is grey."
I was able to download and install Adobe Camera Raw 7.2, but only into the computer. Am not sure how to include the update in Element 11 software, so need advise
Also, the problem of not being able to update directly through the Element 11 software is still an issue.
Would appreciate further advice and help.

Nobody can answer that without some system information. Generally the solution is to uninstall and reinstall the program and then try again, but we really cannnot know what's going on beyond that. Could be your network configuration, could be some tool preventing access, could be another Adobe program having made a mess on your system with its own updates...
Mylenium

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