Elements freezing on acquire image from scanner

When using a Neat NM-1000 scanner and I acqire image from scanner the program loads the Neat software to scan the image and runs the photo through the scanner and then freezes the software and will not allow me to continue. Is there and update I need or some settings I should make somewhere in the software?

Thanks for your response.
Can you please try scanning once outside of Oragnizer and import the scanned image manually in EO?
Thanks
Andaleeb

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