Email and WiFi issues

Hello, hoping someone can give me a hand with a couple issues with the Z10 I'm having.
First thing, when an email is sent from the Z10 it is getting time stamped 6 hours ahead of time(I am CST -6 timezone), I did read about this problem on the crackberry forums so sounds like it's already been brought up to blackberry's attention.
Another problem with email that I've noticed is I added my work email to the device, then I deleted it and added a different work email account from the same domain.  I am now receiving emails from both accounts still even though the first one was deleted, those emails are still showing up in the hub even after restarting the device.
And there seems to be an issue with the WiFi when I am connected to the WiFi I can't go online with the phone.  Even if there is a problem connecting to the internet through the WiFi, shouldn't the device be able to just automatically start using the service providers network instead of giving the user an error?
So if anyone has any ideas of what I can do about the emails or WiFi, let me know and I'll give it a try and post my results.
Thank you,
Kevin.

Hey Kevin,
Welcome to the BlackBerry® Support Community Forums.
To better assist you with these issues I have a few questions:
What type of email account do you have set up on your BlackBerry with the time stamp issue?
When you go into the hub do you still see the email address listed for the email account you deleted from your accounts?
Do you use BlackBerry Enterprise service?
In regards to your Wi-Fi issue, try checking the Wi-Fi Diagnostic Information: 
1. Go to Setting
2. Select Network Connections
3. Select Wi-Fi
4. Select Advanced
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • My iMessage and Facetime won't activate, says waiting for activation. All photos and contacts are restored, using email and wifi only, no service. Only issue is date and time will not automatically set.

    My iMessage and Facetime won't activate, says waiting for activation. All photos and contacts are restored, using email and wifi only, no service. Only issue is date and time will not automatically set.

    Howdy eewebe13,
    So you have no cellular service but are on Wi-Fi yet iMessage and Facetime are waiting for activation.
    Please step through this article for that scenario.
    If you get an error when trying to activate iMessage or FaceTime - Apple Support
    Thank you for visiting Apple Support Communities.
    Nubz

  • Email and Contact Issues

    My emails are not coming through to my phone unless I manually refresh. I have three accounts setup (Yahoo! and 2 school email accounts). Both school accounts, when I sign on from a computer says something about Outlook: one says Mircosoft outlook and the other says Outlook live.
    I contacted my school and got the correct settings for each account. They work because I get the emails as long as I manually refresh. I initially had my phone set to check for mail every hour but after realizing it was not automatically doing this, I set it for every five minutes. That still didn't help.
    Out of frustration, I called Verizon who told me they knew nothing about such an issue. They connected me to Samsung who said the same thing. Apparently they were both lying as I have Googled this issue and see that it has been posted since Sept 2010. I just have not noticed a solution (possibly overlooking it).
    The solution that they gave me was so a hard reset (didn't work), delete then re-add the accounts (didn't work) or use a workaround. My response to their last suggestion was that I did not feel it was necessary for me to do that when the phone I purchased was supposed to handle email. This has been an issue since I got the phone in Nov 2010 when I switched to VZ. I didn't really notice it until this month because I was having text messaging issues which they didn't fix until this month.
    Samsung ended up telling me to send them my phone and they would troubleshoot it but I had to contact VZ about getting a loaner phone as they were going to have it for a week. When I called VZ back, they told me they would just send me a replacement phone and to not send the phone to Samsung because they could have given me a defective phone. The order wasn't placed because their system was down that Friday and the guy was supposed to call me back. He never did so I called VZ a third time.
    The tech support rep told me that she was positive that if I got a brand new phone I would still have the same problem because its a known issue that Samsung has yet to fix. Also she had the same phone and also some other people she worked with. She told me to make sure I deleted junk mail, sent stuff, kept the inbox down, and empty the trash and that should help. She was supposed to call me back and see if it helped (which it didn't). She never called back....that was Monday and today is Friday.
    Now I'm feeling like they are lying to me because they don't want to replace my device. Then on top of that they told me it would more than likely be a refurbished device instead of a brand new device even though I still have a warranty. Should I push for a new phone or is this really a known issue with Samsung that they have yet to fix? If it is a Samsung issue, what's the workaround until they actually fix it?
    By the way, Gmail works almost instantaneously. They told me to forward all of my mail there but that didn't work for my two school accounts. I don't like that anyway.
    As for the contact issues, I just noticed two weeks ago that my Facebook and Twitter contacts are unsyncing themselves. I don't have all of my Facebook friends or Twitter followers in my phonebook but those whose phone numbers I have, are linked to their Facebook and or Twitter accounts but I notice that both of these accounts unlink themselves. I have no idea why this happens. I keep having to go back into my phonebook and relink about 30 people to their Facebook and or Twitter profiles. Any idea why?

    10sEn wrote:
    In your email app, have you tried going into each account, pressing the menu button, account settings, and setting email check frequency to the desired time?
    If that's not the issue, then perhaps pressing the menu button at the home screen, going into settings, accounts and sync, and clicking the background data option is the issue.
    The reason why Gmail works well is that instead of polling (which is what the email app uses, where it queries the account to see if there's anything new), it pushes your email through meaning that it's virtually instantaneous.
    With regards to the Twitter and Facebook issue, try going into the accounts and sync area that I mentioned before.  There, you will be able to set the SNS sync interval and sync the contacts, birthdays, and whatever else it allows.  You'll probably have to click on each of those accounts to check various options before it will autosync.
    My frequency is set to every 5 mins. That hasn't worked. 
    The background data sync option is clicked already.
    The Twitter and Facebook SNS syncing is set. I have noticed though that sometimes when I go in there, the sync arrow is red by Twitter and Facebook. I uncheck the box and recheck it and then it turns green again. What I don't know is why it randomly turns red in the first place. I'm assuming this is the reason the Facebook and Twitter stuff unsyncs itself. 

  • Email and editor issues

    I am having several issues with Elements 11.  I cant e-mail photos using the share>e-mail, i have tried to use the adobe e-mail service but it doesn't work and does windows live even work anymore?  when I am in the organizer and want to do a full edit it will not open the picture in the editor, it does open the editor but not the picture.

    I'm sorry you're having problems with the email services.  The issue you're describing is related to the timeout feature of the website; for your security, the website will timeout and require you to login again in order to access information and/or process a request (such as sending an email).  The issue of the timeout comes into play when writing a long email or allowing the page to sit without making any movement or changes; typing in the email window does not constitute active movement.  What I would suggest is that when writing a long email, use a word processing program (like Microsoft Word) to compose the email, then sign-in to your email account and copy/paste the message.  This way you will not lose your email or have to worry about the timeout feature.  Also, if you have email programs on your computer (i.e. - Outlook Express, etc.), you can configure those to work with the Verizon email service so you'll no longer have to login to the website for access.
    Please let me know if you have any other questions.  Thanks!
    Karl
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Email and hyperlink issues

    Hopefully this makes sense...let's get started!!!
    I have a dynamic text box with a list of names that i want to
    make email links. In the property inspect window i have inserted
    the "mailto:" with email address but when i publish the page no
    WORKY..very frustrating...what am I doing wrong.
    The same thing is happening with a list of web address i am
    trying to input.
    PLEASE HELP
    much appreciated
    chris

    I'm sorry you're having problems with the email services.  The issue you're describing is related to the timeout feature of the website; for your security, the website will timeout and require you to login again in order to access information and/or process a request (such as sending an email).  The issue of the timeout comes into play when writing a long email or allowing the page to sit without making any movement or changes; typing in the email window does not constitute active movement.  What I would suggest is that when writing a long email, use a word processing program (like Microsoft Word) to compose the email, then sign-in to your email account and copy/paste the message.  This way you will not lose your email or have to worry about the timeout feature.  Also, if you have email programs on your computer (i.e. - Outlook Express, etc.), you can configure those to work with the Verizon email service so you'll no longer have to login to the website for access.
    Please let me know if you have any other questions.  Thanks!
    Karl
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Email and interent issues

    I have had both Fios and Comcast andI have to say that comcast is much more reliable. My biggest issue is email. Right now I log into email and click on view emails and it asks me to log in again. At times when I compose an email and click sent it fails, erasing the email and obviously not sending it. To me a stable system is much better than receiving these upgrades that are unwanted.

    I'm sorry you're having problems with the email services.  The issue you're describing is related to the timeout feature of the website; for your security, the website will timeout and require you to login again in order to access information and/or process a request (such as sending an email).  The issue of the timeout comes into play when writing a long email or allowing the page to sit without making any movement or changes; typing in the email window does not constitute active movement.  What I would suggest is that when writing a long email, use a word processing program (like Microsoft Word) to compose the email, then sign-in to your email account and copy/paste the message.  This way you will not lose your email or have to worry about the timeout feature.  Also, if you have email programs on your computer (i.e. - Outlook Express, etc.), you can configure those to work with the Verizon email service so you'll no longer have to login to the website for access.
    Please let me know if you have any other questions.  Thanks!
    Karl
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Airport 802.11g and WIFI issues with Apple bluetooth keyboard

    Hey guys, this thing start to drive me crazy, I bought a Apple BT keyboard but just recently I started to having problems with my wifi connection and apparently I think this is due to the BT keys.
    I started to notice this issue when I moving with the laptop in another room where usually I had maximum Airport signal, now it's happening that the signal start to lose power and when is just to the minimum, internet or other net staff don't work anymore and after 5 minutes of this apparently "freeze" wifi status, the airport loose definitely the signal.
    After that I need to turn off the Airport card, most of the time work but sometimes i need to turn off two times to get it works.
    After I read different blogs and forum, I tried to change channel, use the interference robustness, anything, and at the ending I reinstalled Leo, still have this problem, so I started to turn off the bluetooth connection and it look's like when the signal start to lose power the network keep working, and than reprise the maximum power.
    So I can really fix this issue or is another "well done" by Apple? It look's like the Apple industry getting so close to the trash world! I'm sorry for these last words but my disappointed in Apple getting bigger.
    Thank you for anyone helps.
    P.S. a friend of mine with a Macbook Pro, Snow Leopard and my same Airport Base station have the same issue.

    GuyI just fixed for now the problem turning off the bluetooth keyboard when I have wifi issues, it's the only solutions!

  • Yosemite and Wifi issues

    MacBook Pro (Retina, 13-inch, Late 2012) 8 GB 1600 MHz DDR3  251GB Flash storage; Apple Thunderbolt display, apple BT keyboard and trackpad. OS 10.10
    Upgraded to Yosemite beta; wifi was fine; installed latest update and wifi became useless.  Tried all fixes on thread; finally gave up. unplugged my laptop from the Thunderbolt display and am using as laptop without bluetooth mouse and keyboard.  Wifi works only when using built in key board and mouse.  Probably a Bluetooth issue.  Very very frustrating as cannot use display without track pad and bluetooth trackpad effectively.  

    I installed the Beta and after several days, the problem seems to have gone away. I use bluetooth keyboard, but hooked up old corded mouse, so only one BT device (don't have an old corded keyboard)
    Steve Jobs, please come back from the dead and get Apple back to quality control, "It just works" died with you.

  • Maverick and wifi issues

    Is anyone aware of any particular or specific issues with Maverick and losing connection intermittently with access points / wifi?  See link
    http://howtoapple.com/mavericks-wifi-issues-fix/
    We are experiencing this to some degree with our MACs primarily on Maverick.

    Hello RT91,
    Thank you for the details of the issue you are experiencing with connecting to your home network using an Ethernet cable or Wi-Fi on your MacBook Pro.  I would be concerned about this too.  I found a couple of articles I recommend for this issue. 
    First, I recommend reviewing this article:
    Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection
    http://support.apple.com/kb/TS1317
    This second article has some additional steps specific to troubleshooting Wi-Fi connections.  I recommend the full article, but the section titled "Symptom: My Mac does not connect to the Internet" stands out to me for the issue you described:
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Thank you for posting in the Apple Support Community.
    Best,
    Sheila M.

  • Ipad 2 and wifi issues

    Hi,
    I'm a newbie in this apple forum.  I had Ipad 2 since spring of 2011 and it worked great until I updated to os 5.1.1.  My wifi reception was horrible after the upgrade, to a point that I could not connect at all to free wifi at public areas such as libraries, starbucks, etc.  I tried to hard reset, turn off blue tooth, turn off auto brightness, reset the network setting to no avail.  It was not the router (FioS) since my Ipad 3 and other devices were working fine.  
    I finally brought it to apple store to be checked out.  He did see that my wifi was poor, even inside the apple store.  It went intermittenly from 2 bars to 1 bar to no connection in minutes while my Ipad 3 was steady at 3 bars for the whole time we were in the store.  He thought that maybe something went wrong during the os upgrade and suggested to factory reset and reinstall the os at the store.  After the reinstall nothing was changed.  The wifi reception was still poor and he did not know what else to do.  He was sure that it's not the software and perhaps the problem was due to hardware issue.  The problem is Apple can't fix any thing hardware related after the warranty expires.  I can't send it for repair and the only thing Apple can do is to take my old one, fix it, sell it as a refurb and allow me to buy a new ipad 2 for $250.  Apple might call that process a value chain efficiency, but as a consumer, I call it a ripoff!!! 
    To top it off, I can't sync my wife's yahoo calendars and remaindes at home.  So frustrating. 

    Look at last link.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • 10.10.2 and wifi issues

    I have held off updating one of my Macs to Yosemite because of the wifi issues.  Anyone upgrade to 10.10.2 who had issues and found update resolved them.  Apple said 10.10.1 would but we know it did not.  So want to know real world results for this one before I update.

    Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.
    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
    Feedback
    Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
    Feedback via Apple Developer
    Wi-FI connection drops
    Wi-Fi Problems in OS X Yosemite
    Wi-Fi Problems in OS X Yosemite (2)
    Wireless Diagnostics
    Also try turning off Bluetooth.
    Troubleshooting Wi-Fi issues in OS X
    Wireless Connection Problems - Fix
    Wireless Connection Problems - Fix (2)
    Wireless Connection Problems - Fix (3)
    Wireless Connection Problems - Fix (4)

  • Iphone 6 LTE AND WIFI ISSUE

    me and my friend both using iphone 6 but his LTE AND WIFI works smoothly But mine doesn work that well! watching the same video using LTE he can watch but i cant even load the video! WHY? any help?
    AT first i was on iso 8  LTE AND WIFI really *** , so i upgraded it to ios 8.0.2  but still the same, and my friend's iphone6 stays in 8 but works fine !
    i have reset the network it doesn fix the problem either.

    I have this exact same issue with the iPhone 6 Plus. After numerous calls to AppleCare several resets and restore restores from backup, restore as new, and visits to the Genius Bar at the Apple store, Apple dose not appear to have an answer yet. This is happening on all Wi-Fi networks home, Xfinity, Apple Store, and Starbucks. It does not appear to be related to the Wi-Fi network in use. I have been asked to give it a week and see if it gets better but somehow I do not think this is going to work. The Apple Store has even replace my phone and I still experience the same issues.
    What am I missing?

  • My iphone start having speed, keyboard and wifi issue after ios8.1.3 update

    Hi community, i am using i phone 5, i was highly satisfied with that one,  With Fast speed and good network and wifi coverage,
    never had any issue. since i am using ios7.
    But the time since i updated my i phone 5 (16gb / ios7.1.2) to ios8.1.3 i start having issues which are never ending.
    * Slow down speed of keyboard and its strucks while typing.
    * Using application are not faster than before.
    * on ios 7 i was getting 35-45 mbps download and 25-40mbps upload speed, while after updating  ios 8.1.3  it became slow to  9.68 downloading speed and uploading is 1.68mbps which became worst.
    * i deleted my all data freed my memory 5.5 gb after update still its very slow.
    * reset ed multiple time even by iTunes and i cloud, but nothing works
    * i backup-ed  data on i cloud and while restoring its taking more than 2 days just to restoring my all data.
    meanwhile  my iphone 5, 16gb is now became bunch of problems
    please apple i dont want to loose my device please help me out plz fix these bugs i tried every diagnosis step  nothing have been solved.
    plz help..............................

    Hi community, i am using i phone 5, i was highly satisfied with that one,  With Fast speed and good network and wifi coverage,
    never had any issue. since i am using ios7.
    But the time since i updated my i phone 5 (16gb / ios7.1.2) to ios8.1.3 i start having issues which are never ending.
    * Slow down speed of keyboard and its strucks while typing.
    * Using application are not faster than before.
    * on ios 7 i was getting 35-45 mbps download and 25-40mbps upload speed, while after updating  ios 8.1.3  it became slow to  9.68 downloading speed and uploading is 1.68mbps which became worst.
    * i deleted my all data freed my memory 5.5 gb after update still its very slow.
    * reset ed multiple time even by iTunes and i cloud, but nothing works
    * i backup-ed  data on i cloud and while restoring its taking more than 2 days just to restoring my all data.
    meanwhile  my iphone 5, 16gb is now became bunch of problems
    please apple i dont want to loose my device please help me out plz fix these bugs i tried every diagnosis step  nothing have been solved.
    plz help..............................

  • Ideapad Yoga 13 bluetooth and wifi issue

    My IdeaPad Yoga 13 has a problem with playing music via bluetooth A2DP profile. Audio plays well and without hiccups when I'm not downloading anything from the internet with high speeds but if I download something music playback starts to crackle and break. That is very annoying and I'm wondering why high wifi bandwidth would cause this kind of problem for bluetooth. If I've understood right, bluetooth and wifi modules reside on the same wireless card on Yoga but still, shouldn't they be separate in a way that they wouldn't be able to affect each other's performance? I'm using Nokia MD-310 Wireless Receiver with my Yoga.
    My second problem is about the same wireless card, too. My wifi works otherwise well and I haven't had any speed problems with it (unlike many others on this forum) but after a few weeks of using my Yoga it started to have problems with reconnecting to my wifi after waking up from sleep. It doesn't find any wifis unless I run the wireless troubleshoot which resets the wireless card.
    I've tried reinstalling the driver and setting windows 8 power management settings to maximum performance but nothing seems to solve these two problems.
    Does anyone have solution for these?

    I forgot to mention I used a fresh pair of batteries for the mouse (rules out simple solutions).

  • 10.6.5 and wifi issues

    Since I upgraded to 10.6.5, my MacBook Pro (Early 2006) cannot connect to my USR9110 (802.11 g) access point. 
    From 10.6 on, there's been always troubles when resuming after sleep, but now even at startup the connection goes timeout.
    All other devices (an iPhone,an iPad and a MacBook Pro (Late 2006) with 10.5) work perfectly.
    I tried rebooting, changing  the wifi channel, updating the access point firmware, turning on and off airport, resetting the SMC, switching to WEP, switching to WPA, switching to unencrypted. Nothing changes, connection timeout. 

    Having the same problems here. Airport drops connection randomly. Tried reconfiguring connection settings, re-adding airport to network settings, resetting SMC, rebooting cable modem and wifi router, changing airport connection channel, security settings, network name, rebooting mac several times. Have tried two different routers. Router A: 1st gen Time Capsule 500gb (20ft away), started with a spotty connection almost immediately after updating to 10.6.5, and now when attempting to connect with TC network name will not even show under airport. Like it's gotten worse. Router B: super old Dlink (5 ft away), freshly reset, was spotty earlier today, and now seems to have held a connection for a record 22 minutes.
    So, I am really confused. Anyone having these problems try something I haven't? Please post. Iv'e run out of ideas aside from tethering my iphone or saying goodbye to my TC and security encryptions.

Maybe you are looking for

  • Comparing the data in MySql

    Hi, I got a problem which i stuck in.Here how it goes: i entered the data in MySql database as shown below movieid movietitle cinema 1 signs apple 2 signs pear 3 signs orange 4 ET pear 5 ET orange I got a main page in which user can select his choice

  • How to cancel email notifications ?

    I wish to stop receiving email notifications from mozilla

  • Unable to activate Transfer Structure for Generated Datasource in BW3.5

    HI Experts, We have a scenario where the data needs to moved from DSO A to Cube B we have clicked the Export datasource and created 8(ODS A) when created IP for this it gave us all selection in selection screen but we required only 3 Characters <br>

  • Changing the Name of Text Links to a File

    I happily discovered that iWeb will create download links to files such as text, spreadsheet, word processing, PDF, and the like, if you zip them. However, when I create a text link to a file, the linked text takes on the name of the file, such as Yo

  • Implementing a puzzel in java....

    Anyone familiar with some references that could help me with specifically implementing a puzzel applet - allowing the user to re-arrange pieces until the correct image is made.