Email message field is blank, but message body has text

I have a client that likes to see the message text appear in the message window via the "Message Field Column" rather than use a preview pane. When this is done there are some messages that have text in the body of the email, but display no text
in the message Field. I have expanded out the field to see if I can find any characters hidden, but this is not the case.
What could be causing this problem. I have tried to find blogs that explain how the message window works in outlook but have yet to find anything.

Hi,
I've noticed such issue happen to some emails in my mailbox, when I open the problematic emails, I found that those emails are composed with images and the text within it is not editable. Please try open one problematic email and click
Actions under Message tab > Edit Message, check if you can delete the text within the message body.
In addition, if any characters are hidden, you will see the Message column shows ellipsis dots like this:
If you hover your mouse over blank column, you'll see the message body. Please check if this is the case and let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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