Emails go to an address other than the one in the profile

My mother has an iPad and an apple id and her profile has only her email address listed. I do not have an iPad but I do have  an iTunes account with only my email address listed in my profile.
For example if she wants to reset her apple id password she asks for the reset email to be sent to her NetZero email account but it ends up being sent to my Hotmail email account every tome. We cannot find any mention of her email address in my apple profile and no mention of my email address in her apple profile. My emails from apple come to my Hotmail account as they should but my mother's do not. Hers come to me. How can we correct that?

How are you checking her account ?
If she logs into her account via the 'manage your apple id' button on http://appleid.apple.com then does she have your email address set as her rescue email address - select the 'Password And Security' section of the account, answer the two security questions, and you should be able to see if she has a rescue email address : Manage your Apple ID primary, rescue, alternate, and notification email addresses.

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