Employee Discount Validation issue

For the past few months I've been trying to get my phone plan discount validated. The first time I went IN store, the woman told me she would "handle it"and what do you know, of course, nothing. The second time I've had to do this was over the phone. I made sure to copy my tracking number and per the associates word, ONE week is all I would have to wait. One week and two days later, still waiting. I am NOT happy. Do better, verizon.

I have been fooling around with this validation for two weeks. Your people are no help. Can I go to a store?my tracking number is (removed).
Nothing has changed I own my business for forty plus years and continue to work. What are you trying to do to me in my old age.
Carl
Personal info removed as required by Terms of Service.
Message was edited by: Admin Moderator

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Legal Counsel Regarding Employee Discount Program

Has anyone sought legal counseling regarding the validation of the Employee Discount Program? When I set up my account with Verizon and presented proper document, 3 years later I was informed that my discount was never applied. I called & they opened up an EMEU research request for me. Now, Verizon keeps on going back and forth that the plan I am on never qualified for the discount &/or that they can't assist me because the discount is now being applied (within up to 2-3 billing cycles) now that I have provided documentation again. I have been working for the same company since I set up my Verizon Account. On top of that, I tried contacting Customer Support twice today and having them disconnect on me both times! Finally, I was able to get a hold of a Representative to give me corporate address and phone number to see if they could assist me. Hopefully, before I reach out to legal counsel....

Verizon Wireless's Customer Agreement two sections excerpted.
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
"HOW DO I RESOLVE DISPUTES WITH VERIZON WIRELESS?
WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE'S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS SECTION OUTLINES WHAT'S EXPECTED OF BOTH OF US.
YOU AND VERIZON WIRELESS BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. WHILE THE PROCEDURES MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH AGREE THAT:
(1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES THAT QUALIFY, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES), INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") OR BETTER BUSINESS BUREAU ("BBB"). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU.
(2) UNLESS YOU AND VERIZON WIRELESS AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000, THE AAA'S WIRELESS INDUSTRY ARBITRATION ("WIA") RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA'S RULES FOR CONSUMER DISPUTES OR THE BBB'S RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE.
(3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR.
(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO VERIZON WIRELESS SHOULD BE SENT TO VERIZON WIRELESS DISPUTE RESOLUTION MANAGER, ONE VERIZON WAY, VC52N061, BASKING RIDGE, NJ 07920. THE NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. WE'LL PAY ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE FILING FEE, VERIZON WIRELESS WILL PAY THE FEE DIRECTLY TO THE AAA OR BBB. IF THAT ARBITRATION PROCEEDS, WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED LATER, AS WELL AS FOR ANY APPEAL TO A PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION AWARD IS APPEALABLE UNDER THIS AGREEMENT).
(5) WE ALSO OFFER CUSTOMERS THE OPTION OF PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT AFFECT EITHER PARTY'S RIGHTS IN ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO'S NOT DIRECTLY INVOLVED IN THE DISPUTE TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR AND THE PROCESS HAS ALL OF THE PROTECTIONS ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF YOU'D LIKE TO KNOW MORE, PLEASE CONTACT US AT VERIZONWIRELESS.COM OR THROUGH CUSTOMER SERVICE. IF YOU'D LIKE TO START THE MEDIATION PROCESS, PLEASE GO TO VERIZONWIRELESS.COM OR CALL CUSTOMER SERVICE FOR A NOTICE OF DISPUTE FORM TO FILL OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE DIRECTIONS ON THE FORM.
(6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION BEGINS. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS' FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU THAT AMOUNT.
(7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.
(8) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY.
(9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VERIZON WIRELESS AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VERIZON WIRELESS UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT."

Did you receive an unsolicited promo offer and after accepting realize your employee discount was dropped?

This is EXACTLY what happened to me! About two months ago, I received a text from Verizon stating,
"Verizon appreciates your loyalty. You are currently on the $50/2GB plan. You can now get an extra 2GB of data per month for the same price you pay now. There's no change to your voice plan or contract. Would you like to move to this new plan?"
Of course, I was tempted but thought it was too good to be true. So I called Verizon and spoke to customer service. I basically received the same message - nothing would be changed other than increasing the data plan to 4GB; the monthly rate and contract would remain the same. And I accepted the offer because it was so good!
Now, two months later I find my monthly rate is higher by ~$15. The first month, I called and received a credit - the customer service agent could never figure out why my employee discount was automatically dropped, but ensured me it wouldn't happen again. It was easily resolved and only cost me about 30 minutes in time to call in to get a resolution.
Then I get the next bill... I just chatted with customer service again this morning for this month's bill and suddenly the game has changed... I was told "promo" plans have never been allowed to receive employee discounts. Confuse me?!?! I would imagine this is something that should have come up sooner!
At any rate, I now was forced to go back to the original plan to ensure my bill would remain the same. However, I'm fuming that a company as large as Verizon could use such trickery and get away with it. It's frustrating that I have to babysit my bill and now have been misled. Here I was thinking Verizon's customer service with superior when in reality my "loyalty" plan was designed to cost me more money! Be aware when excepting these offers and they are ultimately a sales scheme.

Well your very welcome just want to be clear there is a BIG difference between loyalty plans and loyalty Data. The data makes no change to the plan at the same rate, the plan changes you to one of the lower amounts possible not allowing the discount to apply to the acct. which is why online when checking the status you can still see you are valid but its not reflecting, unfortunately with this problem VZW cant really apply the discount because its a system reading not a mess up on an agents part. If you contact employment validation they will actually tell you the accurate info which is exactly as im explaining (1-800-890-8007) hope they clear it all up for you.
have a great day all

I have Employee Discount

Hi,
I have a discount through employer, been on it for about 5 years. I just renewed it about 4 months ago through email prompt, and saw Verizon trying to charge me full price without the discount. The rep manually discounted the unwarranted charge a few months back. Now this bill cycle Verizon is again trying to fully charge me again??? Verizon makes it so so soooo difficult to contact them. I try live chat, nothing. No Verizon email to communicate issue. I wonder why this simple issue is a such a problem for Verizon? I really watch my automatic account bill withdraws. A lot of people I know DON'T. I wonder how many people have been overcharged, by such obvious common knowledge of people not being aware of their auto withdraws??? Hmmmmmmm.

Contacted my employee HR to inquire about any changes to my Verizon employee discount. I signed a contract with the total and discount included as an educated decision last year, I could of gone with another cell provider, and now this contract has changed per Verizon? I don't know if this is legal.
I read the pdf on the employee discount, and it does not address a loyalty plan, and my coworkers are all still getting their Verizon discounts?
All I know now is that when I recently called Verizon and I talked with about 5 reps, they all had very different stories.
also, is that I had a employee discount, I renewed it by giving my employees email (removed) to Verizon. The last rep I talked with a few months back, put me in the system with my employee discount, and prorated the my money back. So, I'll keep inquiring to get to the bottom of this issue, find out also if a contract can change in the middle of a plan by these factors? I'll keep asking around, and might contact BBB for further help if needed.
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

Verizon never applied employee discount

When we first signed up in a store, the rep told us he'd take care of the discount. What this meant was that he butchered the company email address. Once we got that straightened out and were receiving e-bills at said company email address, I *assumed* the bill I paid each month included the discount. After 18 months of paying what I thought was a bill that included a discount, I called to ask where exactly the discount shows on my bill and was informed there was NEVER an employee discount applied and that it's my fault for not noticing it (therefore no retroactive credit will be applied).

Did they ever resolve this issue? Same thing with me. I joined Verizon because of this program, and I figured out after two years they didn't apply the discount! I feel like an idiot, but I created the account and my spouse paid the bill. Over two years amounts to over 400 dollars. Now that my account is up I decided to look at all available plans and offers, and finally realized that the discount was never applied! They won't offer me anything. After two years and thousands of dollars, Verizon will not help me with this. I assumed and trusted Verizon to set up my account properly, but now it's my fault for trusting them.

Employee Discounts

I have two accounts with verizon and both are eligible for employee discounts - one is for phones and one is for an air card. I have called repeatedly to get the air card on the discount. I went on-line and did the verification, for which I recieved the confirmation that it was verified. I called and talked to customer service and they had to manually add the discount, but assured me that it was on the account now. 2 months later, I still am getting charged the full price on this account. I feel like Verizon is purposefully not fixing this issue - they would like me to leave since I am grandfathered in on the "unlimited" download for the air card - I use approx 20gb a month. Anyone else having issues getting customer service to fix their discounts?
<< Attachment containing personal information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Hello emilyk8r,
Discounts are always great to have! What better way to add an additional value to the great service that we offer you. Just for clarification, is the air card on an account by itself or are there multiple air cards? What data plan do you have on the air card? Also, what percentage of a discount are you expecting? As you share these details along with the name of your employer then we can get this taken care of for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Regarding no employee discount message! Please Read everything and you will know

come on does anyone read what the sign says anymore? The first page when you go to www.verizonwireless.com/iphoneorder says in big bold letter PLEASE READ BEFORE ORDERING
It then goes to say, that employee discounts on plans will be honored. It also goes on and says that you will not see it during checkout, but it will be applied to your monthly discount... Then it gives a link and says after you receive your iphone to go to this webpage to make sure employee discount is still on phone.....
I mean why doesnt anyone read anything before ordering.... Verizon would be a genius if they put in big bold print, that you where signing a 10 year contract, and had to give your first born child up, because no one would care.... This is a contract your signing you should read everything! Then maybe people wouldnt need to ask all these questions...
Sorry hope everyone enjoys there iphone just get sick of people asking questions that are already answered if they just looked

I am one of those people interested in what you speak of. I looked at your link and it doesn't mention anything of the sort. I have completed placing my order and the only thing I saw was the first question in BOLD is the message you refer to in the subject. Can you post the link to the information you write about so I can see what you are saying for myself? When you can do that, then beat me up for not reading.

Can I get an employee discount on a family member's line?

My employer participates in the Verizon's employee discount program. The line/plan I would like to get an discount is my husband's line which is a different cell # from my # (provided via work). Can his line be eligible for this discount? When I tried to register his # for this discount, it said 'the provided information doesn't match the account profile'.

So you have a phone provided by your work which you do not pay for?
Your husband has a Verizon account with 1 line which I suppose is in HIS name? You would like to apply YOUR employer discount to HIS line.
First of all, you would have to take over his account by performing an AOL(assumption of liability) in order to have your husband's account in your name. He is not the employee, so if the account is in his name it would not be eligible for YOUR employee discount. Once you put the account in YOUR name, the line would become eligible.
The answer, though, is yes you can put an employee discount on a family member's line as long as the "account" is in your name.

Employee Discount and Loyalty Plan

Back in June of this year I contacted customer service to change my plan. I was told about the new Loyalty Plan. My concern was whether or not my employee discount would still apply. The customer service rep checked into it and told me yes. So I made my decision to take the new plan, and commit to a new contract, based on the idea that the plan would be $60 per phone minus the discount which would make each phone $48. This has been the case for months. Even last month, November, Verizon sent me a document to verify I was still eligible for the employee discount. I filled it out and sent it in and got confirmation that I was still qualified. Then the December bill came in and it was $25 higher. When I checked into it I was told that the customer service rep made a mistake and I should have never got the discount. When I checked this forum I found out that a lot of people were told the same thing and made their decision based on still getting their employee discount. This seems like to me that Verizon changed their mind after starting the program and now the consumers are getting a bad deal. This is a breach of contract since I took on the new commitment based on the employee discount still being in effect. My wife and I have been with Verizon for over 13 years. I feel that we have been lied to and that Verizon is refusing to honor their contract with us. They are going to lose our business and we will move our money somewhere else if they don't fix this. They should at least honor what we agreed to until the end of our two year contract. Then they can change the amount legally. This also means that having a contract with Verizon means nothing to them and they have no honor or integrity. So starting today I will start looking for a new carrier because as far as I am concerned my contract with them is null and void the minute they raised my bill and eliminated my employee discount. If they agree to fix the problem, then I will keep their service.

DaleGolds,
We appreciate your loyalty and I’m glad we were able to locate a plan which will help you save. I regret to learn you’ve had this type of experience with a Loyalty plan. We definitely don’t want that to be the case, as these are special plans, especially designed to help our long-time customers. I certainly want to address all your concerns and apologize for the misinformation that may have been provided.
Our goal is to ensure you are billed correctly, and if the plan mentioned is not the best fit for your needs, we are happy to bring you back to the old one. The Loyalty plan you mentioned is designed for single-line users and it is correct the employee discount offered by your company does not apply. It’s always our intention to be honest with you and though this change (discount not applying) is not a breach in contract, it is stated in the agreement the change of eligibility can chance at anytime. This is the case of why the discount would not apply.
AdaS_VZW
Follow us on Twitter at @VZWSupport
I definitely don’t want to lose you as a customer and I’m prepared to do everything I can to help. Please let us know if you would like to change back to your old plan, so we can confirm it is eligible to receive your discount.

How do I check if I am getting my employee discount?

how do I check if I am getting my employee discount?

It shows under your billing invoice. It will state % discount applied and a minus from the lines amount.
Good Luck

How do I get access to employee discounts?

I have a question I just got my prepaid phone a Moto G. Today, and I have activated it and all yet when I go enter my phone number in the filed to validate it says I am an account member not owner. I am the owner of the account because I bought the service. If needed and/or requested I can give you my order reference. Number if it will help. Also I thought there was a way to get the discount without having a company email but just send in a pay stub to verify your eligibility.

We'd be happy to clarify all the details regarding your service, Clarkcj. Prepaid plans are not eligible for employee discounts because there is no long term service or payment contract involved with Allset Plans. If you are experiencing difficulty managing your Prepay account online, please dial 888-294-6804 from a number other than your prepaid phone or *611 from your MotoG to reach our Prepay Team who will have access to see what's causing the trouble.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Am I able to use a federal employee discount and student discount together when buying a new computer?

Am I able to use a federal employee discount and student discount together when buying a new computer? I work for the government, but am also a full time student at a university. I was wondering if anyone had any experience with that and knew if you were allowed to do this?

No. Since I have friends working at Apple, I can get an employee discount. Since I'm also attending school in Asia, do you think I can get an employee discount AND a student discount?

Can you use both an employee discount and a military discount on one account?

Can you use both an employee discount and a military discount on one account?

No.
You can only have one ELEU (Employee Corporate Discount) on an account
So choose the one that has the greater percentage which is probably the military.

Lost Job/Employee discount

I've lost my job, and thus, my employee discount which means I can no longer afford to remain with Verizon. I still have six months left on one phone and a year on another. Can I get a discount on the EFT, since the contact was with discount? Afterall, I had no idea I'd be losing my job a year and 18 months ago.

Also, it is not that I want to leave the Verizon family, I cannot afford your rates without the employee discount.
Verizon Wireless Customer Support <[email protected]> wrote:
Verizon Wireless Customer Support Verizon Wireless Customer Support created the discussion
"Re: Lost Job/Employee discount"
To view the discussion, visit: https://community.verizonwireless.com/message/974475#974475
>

Employee Discount (from the company you work for, not Verizon employee)

When trying to pre-order or now order an iPhone 4s while logged in to our account we get a message:
"Employee Discounts will not be applied to this order, do you want to proceed?"
If you say no then you exit, if you say yes then sure enough the voice, text, and data plans all are full price and do not show our normal discounts. Order any other phone on a new line and they appear, order an old iPhone and they appear, but not on a 4s or the new 8gb 4. I am not going to check with a 2 year contract showing a full price per month.
If I try via the company link over at AT&T you could pre-order / order and get the company discount. I have not checked Sprint.
I was not expecting a discount on the phone, we never got those on any iPhone or many of the top 'droid models. I was expecting to keep the discount on the monthly voice and data dollars as we have been getting for years.
Is this an error or perhaps the discounts are going to return after the launch excitement dies down?
Thanks

s2000 wrote:
Thanks for the replies. We are supposed to get 19% off voice and I think 20% off data.
The thing that bothers me is that if I choose anything except the 4s or 8b 4 then it shows me the discount on the service (none on the phone). It shows this as you pick the plans and again on the order summary screen.
If I choose a 4s phone then (in addition to the warning message) it shows no discount on the service at all. In addition you can't change the billing info - it is all greyed out. Any order except 4s and you can modify the bill and ship info without a problem.
So even though you SAY the discount should apply to the bill, I would be more comfortable it the ordering process actually reflected the discount - as it does for any other phone order. Having a phone rep tell me the discount applies is worthless as that is not something you can take to the bank. I guess I will wait until VZW fixes the ordering process for the 4s models...
This same message existed during the Feb upgrades. If you search the forum you should be able to find these concerns. I upgraded and the same warning popped up. I have a 20% data discount and 16% voice discount. My discount did not disappear. Are you changing your plan during the order? If not, then changes to your account aren't being made. If you are changing to a global plan then it's possible the discounts don't apply to that (not sure if they exclude global plans) but otherwise, the discount on data and voice remains. Call CS and ask for a supervisor to get them to give you an answer so that you can be more at ease.

Employee Discount Validation issue

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