Encryption problem caused by Adobe?
Dear All,
I am a video editor and exchange files with my collaborator via the cloud, but not via Adobe Cloud which does not allow .mp4 files to be sent due to copyright problems. My cloud service is not allowing my collaborator to view my latest .mp4 file created by Adobe Premiere Pro 2014, stating that the file is encrypted. I think this encryption problem is being caused by my cloud service, but I'm wondering if Adobe Premiere has inadvertently written any copyright encryption into this file that I'm not aware of. This becomes very frustrating when you're trying to collaborate on a video of your own creation! Thanks for your help.
Small Town Gal
Dear John,
I tried the zip file, but it still could not be opened on the other end -- same error message. Thanks.
Similar Messages
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Adobe Photoshop CS3 has stopped working: A problem caused the program to stop working correctly.
I recently purchased a new desktop computer and installed Adobe CS3 Master Edition on it and I get the following error:
Adobe Photoshop CS3 has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Out of the entire suite of tools only Photoshop will not launch. The weird thing is i also had the same Adobe programs installed on my laptop and I have not made any installation updates to that machine and i am getting the same error. I have always installed the same software on my two home machines with no problem until now. Any help is appreciated.
Thanks,
AndyYou'll probably going to have to uninstall, then re-install the application; but you need to provide a lot more information;
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Hello!
I've had the student version of the Adobe Creative Suite 5.5 Design Premium software for several years now.
When I received my Windows 8 computer I installed the software with no issue.
Last week when I tried opening Photoshop I get the following error: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I deactivated and uninstalled the entire Creative Suite then reinstalled it. I am able to open the other programs, but still receive the same message for Photoshop.
What can I do?I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
It appears this forum is dead?!
Thankfully, I was able to troubleshoot on my own and figured out the problem... -
I keep getting this message when I try to open my new Adobe Photoshop. The main screen comes on and a box for the tutorials then this. "Adobe Photoshop CC 2014 has stopped working. A problem caused the program to stop working correctly." When I say Okay to the message, it shuts down the program.
Refer below link once
Photoshop: Basic Troubleshooting steps to fix most issues -
Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please advise what is the problem? and How to sort this out?
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium -
Lightroom suddenly stopped while I was working in it. I got the Windows message "Adobe Photoshop Lightroom 64 bit has stopped working. A problem caused the program to stop working. I have tried re-booting as well as reinstalling Lightroom 5.7 but whenever I try to start the program I get the same message.
Is that really the exact message you are receiving?
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"A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks.
Thanks for your reply. I did get upgraded to 10. something. Not on that computer now. 11 is not supported on Vista
Pat Willener <[email protected]> wrote:
Pat Willener created the discussion
""A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks."
To view the discussion, visit: https://forums.adobe.com/message/6442262#6442262 -
Photoshop CC 2014, A problem caused the program to stop working
When opening Photoshop CC 2014, I get "A problem caused the program to stop working correctly". Works fine on my home computer but the new one in the office has the error message. I have the latest cloud version of the program. I've updated the AMD/ATI display driver- first from the HP site supporting the Win 7 Pro laptop I'm working on(driver ver.13.2) and then from the AMD site (ver.14.1) I've installed all windows updates. Still get the same message followed by Photoshop closing itself out.
Has windows ever notified anyone of a solutionI think once Windows notified me of a solution (which was to update my video card driver). Most of the time you don't get a direct response, but submitting the report does give the engineers something to work with in order to try to find out what is causing the problem.
Anyway, there are about a million different things that can cause any application to return this generic error message. While you've already covered a couple of the possible solutions, there is still a ton of stuff to try. Since Photoshop is working on one computer but not the other, and knowing that Photoshop is exactly the same between both computers (assuming you are using the same version), then the question really becomes "what is different between the two computers?" Basically, shy of knowing that, we have a ton of general troubleshooting steps to give a shot at:
Troubleshoot system errors, freezes | Windows | Adobe software -
So I download photoshop cc (2014) and when I go to open the program, it gives me an error message and shuts the program down. It says," A problem cause the program to stop working correctly. Windows will close the program." Can someone help me please?
I've got the same issue and it affects all my adobe software. You are not alone as I have seen several postings looking for the answer to this help request.
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I cannot open my firefox broswer. The message box appeared that said a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Under that there are debug and close program buttons.
JackieMars71 I would recommend reviewing your installation log files to determine if there are any errors during the installation process. You can find information on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.
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Xfdf post problem introduced in Adobe Reader 9.1.2?
Hi,
In the past couple weeks, we've had many customers reporting errors with using the xfdf post-back feature of Adobe Acrobat docuements we use.
They said this was not a problem before they upgraded to Adobe Reader 9.1.2.
I have not been able to reproduce the problem here with Adobe Reader 9.1.2, but I'm guessing that maybe their configuration is slightly different from my test configuration of machine/Adobe Reader 9.1.2...
To summarize how we use xfdf post-back:
1.) The Adobe Acrobat .pdf has a button image with the Acrobat variant of javascript handling a "button push" to do an http post of the xfdf data to our server.
2.) The server then processes the xfdf data.
This has always worked fine in the past, but would appear to (under some yet unspecified client-side circumstances), cause an error. Note: the server-side appears to not be the root of the problem because the same server is used with the client-machines (client-machines meaning the acrobat plug-in inside an IE browser) that do work, and also with the client-machines that don't work.
Additional note: The client-machines that do work...always work. The client-machines that don't work, never work.
Attached is a screenshot of the Microsoft Fiddler (protocol monitor tool) request and response data of the xfdf post.
Thoughts on what might be the problem?
Thanks!Thank you very much for your response but unfortunately none of the suggested solutions have worked. When pressing F8 then F8 again, the picture icon toolbar toggles between not being shown and then being shown again so no Save options appear. When pressing F9, nothing happens at all. When pressing Ctrl+Shift+S an adobe message appears in the middle of the screen stating the following "This document does not allow you to save any changes you have made to it unless you are using Adobe Acrobat 9, Pro 9 or Pro Extended 9. You will only be saving a copy of the original document. Do you want to continue?" It then prompts you with "OK" or "Cancel". Upon pressing "OK" absolutely nothing happens. I have seen this type of message many times before when trying to save pdf files and it has successfully saved the file but for some reason nothing happens in this version of adobe reader. Do you have any other thoughts at all as to how to solve this?
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PowerPoint experienced a serious problem with the 'adobe presenter powerpoint com addin' add-in.
I've installed Adobe Presenter V7.0.7 Build 7746. When I open an existing PowerPoint file and try and use Presenter, I get the following error: PowerPoint experienced a serious problem with the 'adobe presenter powerpoint com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?
No, I don't want to disable it. When I click No, PowerPoint stops working. I get a message that says: Microsoft PowerPoint has stopped working. A problem caused the program to stop working correctly, Widows will close the program and notify you if a solution is available. My only choice is to click the Close program button.
When I open the PPT file again, I get the same "experienced a serious problem" message. If anyone has a solution to this, I'd appreciate knowing what it is. It took me a while just to get the Presenter option to appear in the PowerPoint toolbar. Now that I have it, it's not working.
Thank you!Thank you for your quick reply. Here are the answers to your questions.
1. The file I'm having issues with was not created using any version of Presenter. It is simply a PowerPoint file.
2. The file is a PPT not PPTX.
3. I am running Windows7 and Office 2010.
I think I might have found the solution to the problem. I opened the PPT file and saved it as a PPTX file. Then I clicked the Presenter option in the PowerPoint toolbar and was able to select different Presenter options with no issues. I opened other PPTX files and I did not get the error window stating 'PowerPoint experienced a serious problem with the 'adobe presenter powerpoint com addin' add-in'.
This seems to work. So, it appears that any PPT file needs to be saved as a PPTX file before using Presenter. If you have another solution that I might be able to keep in my back pocket (in case this happens again and what I did does not work), then please answer. Otherwise, I'm good now.
Thanks! -
Printing Problems with PDF - Adobe Acrobat
Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
I have tried fiddling with the printer settings; the print as 'photo' option, dpi settings, greyscale - as much as I can think of and I am thoroughly stumped.
In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
If there are any wonderful people out there with any fabulous ideas about how I can get my shading and boxes back; I'd very much appreciate it. Sadly I have a tax return to fill out (which is already fabulously late) and need my printer to work!
Much appreciation in advance xHey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping! -
Could not initialize photoshop because of a problem using the adobe color engine (Win 7)
Was running the lastest version of Photoshop CS5 and added a second quad graphics card and 4 more monitors. Now PS will not start and I get the error message "could not initialize photoshop because of a problem using the adobe color engine."
Computer has 2 NIVDIA Quadro4 NVS420 graphics boards with 8 Samsung SyncMaster 1920x1080 monitors. If I disable 4 of the monitors CS5 starts normally. I do not have to remove the added graphics card. When I extend the desktop again to all 8 monitors I get the error above.
How do I trouble-shoot the problem? Is it Photoshop, NIVDIA or Windows 7?Well, not exactly a full solution yet (at least for my setup), but I am certain now that this issue is (mostly) caused by nVidia's drivers. You may be able to fix your setup by simply installing the latest drivers for your NVS420 cards (266.45 for Win 7/64 rel. 01/12/2011).
Since you are using two identical cards, this could do the trick.
Caveats - Make sure you:
1. Select Custom Install, the Express Install will most likely not work properly.
2. Unselect the Audio Driver (if available), the nVidia HD(MI) Audio driver could
screw up your speech recognition (if you use it) or other audio software - it did for me.
3. Select Clean Install. If you don't, files like C:\Windows\System32\drivers\nvlddmkm.sys
and several other driver related files will not be overwritten, causing all sorts of neat effects.
4. After the Install is complete, reboot your system whether the Installer prompts you or not.
After testing various configurations, disabling two - six of my eight monitors I am at this point:
I am now using nVidia's lastest and greatest piece of crap (read driver), version 266.58, released just two days ago. After an initial snag with maximized windows extending to the bottom of the main monitor (underneath the taskbar), a re-install & reboot solved that issue.
All three driver versions tested (260.89, 260.99, 266.58) now allow me to start PhotoShop without any problems; providing I first disable the two monitors fed by my onboard graphics (nVidia 780a based), leaving me with six monitors connected to three GTS-450 cards. I can even re-enable the two other monitors once the program is open, and it continues to work fine. However, I must disconnect them again for the next start of PhotoShop.
On an interesting side note:
After disabling six monitors (leaving only two on a GTS-450), I was also able to open and run SoundBooth CS5, which previously would not open, citing the audio driver as the problem. After sucessfully starting SoundBooth I could re-enable all six other monitors (incl. onboards),
and that program now opens and works fine with all 8 monitors connected. [ODD !!!]
Other than Adobe Software, I've had only one other issue with my setup:
When playing online poker at PokerStars, occasionally and quite randomly one of multiple tables would freeze up. I'll try disabling the two onboard monitors for that program as well to see whether the random freezes stop.
Overall, while I think that Adobe produces fine software and nVidia has been in need of an overhaul for quite some time now, I also think that Adobe and nVidia software engineers need to work more closely together to ensure that problems like this don't arise in the first place after a product has been released to the public. IMHO, this is avoidable!
PS:
Here's a link to a great tool for multiple monitors, Display Fusion by Binary Fortress.
I use the free version, it allows you to do cool things like have individual wallpapers for all
your monitors, or stretch a single image across all monitors. With the Pro Version ($25),
you can also add individually customizable taskbars to each monitor, and a lot more.
http://www.displayfusion.com/ -
Can't launch the organizer in Elements 13. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This happed with Elements 11, too.
juliana
Do you have any version of Premiere Elements 13 or only Photoshop Elements 13 which comes with Elements Organizer 13?
Let us look at the following for Elements Organizer 13....
1. Deletion of disabling the Elements Organizer 13 setting file which is named psa.prf. In Windows 7, 8, o 8.1 64 bit, it is found in the
path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
13.0
Organizer
and in the Organizer Folder is the psa.prf file that you delete or disable by renaming it from psa.prf to psa.prfOLD.
2. If the above gains you successful entry into the Elements Organizer 13, then you can
a. create a new catalog
and/or
b. repair or optimize the current one
See Elements Organizer 13/File Menu/Manage Catalogs/Catalog Manager.
3. There are times that certain formats will bring the Elements Organizer down when you try to import those formats into
it. But, from what you wrote, your current problems do not sound media related.
3. At your earliest opportunity, please update Elements Organizer 13 to 13.1 using its Help Menu/Updates.
Please review and consider and then let us know the outcome.
Thank you.
ATR
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