End User Experience Management(EEM)

Does any one has insight information about SAP's End User Experience Management(EEM) in Solution manager vs CA's Customer Experience management?
Please provide me relevant information.

Please check this:
Link: [http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/5093bee4-27f2-2c10-869e-e523d818f2e9&overridelayout=true]
Regards,
Gerald

Similar Messages

Network traffic of an End-User Experience Monitoring (EEM) Robot

Dear Experts,
our company is currently using three EEM-Robots in different countries.
After one month we noticed, that the network traffic of the robots is quite high (one robot used about 8 GB in one month).
So I checked the configuration of the robots:
Every Robot runs about five scripts, which are executed every ten minutes. Therefore every robot exectues 30 scripts in one hour.
There are four SAPGUI Scripts and one http-script. Every Script (besides the http-Script) is collecting the system data (bold letters in the monitoring) and the trace level low (parameter trace.e2etracelevel = 0).
So I start measuring the network traffic. I observed the connection with Wireshark:
The robot uses in average 4000 Byte per second, which equates to 9,66 GByte for one month.
After stopping every script and rebooting the robot, I measured the traffic again.
The robot uses without executing a script in average 820 Byte per second, which equates to 2 GByte for one month.
Are there some settings I overlooked, possibilities to decrease the network traffic?
Is that size of network traffic within the normal range?
Regards
Alex
Edited by: Alexander Beck on Jan 11, 2012 10:57 AM

Hi Beck,
I am also working on End user experience monitoring.
I want to in depth details in End User Experience Monitoring. If you have screen shots please share for me.
Regards
Balaji
Edited by: Balaji Rao Bhoomraogari on Jan 18, 2012 12:19 PM

End User Experience Monitoring Querries

Dear Experts,
I have a doubt in End User Experience Monitoring (EEM), I created a SAP GUI Script
that script execute automatically every day. How to set automatically.
Regards
Balaji

Dear Experts,
I want to know the End user Experience Monitoring in the EEM Script how to assign the Region, Location,
then how to call the script.
Please give me provide solution.
Regards
Balaji

Recording NWBC scripts for End User Experience

Hi Experts,
I am recording NWBC scripts using the Netweaver Business Client GUI for loading and running it through Robots for End User Experience Monitoring. I don't see an option to "LogOff" in NWBC client while recording the script. We only have option to "Close all session and LogOff" in NWBC client .
When I am using this option, it closes all the sessions including the EEM Recorder also without saving the recording .
I need to include "LogOff" as the last step so that it doesn't leave any active sessions for each run by different robots.
I have a Solution Manager 7.1 SP10 and NWBC client 3.5 Patch 13.
Please help me achieve this.
Regards,
Manish K

Hi,
for a browser the recommendation is to open a new, empty tab to keep the browser alive while closing the tab with the session. All that with the hope that the backend will use the triggered event of collapsing tab to close session.
Maybe a similar strategy works for NWBC.. but I don't know the UI in detail.

End-User Experience error running agent on windows server 2008 R2

Hi,
I have installed implemented the end-Uer experience agent in a Windows 7 without issues but when we have installed the SDM 7.30 agent and the SAP GUI 730 in a Windows server 2008 R2 and we have configured the agent as End-User experience monitoring Robot in solution manager.
We have distributed one script without issues but the executios are failing with the message:
"SAPGUI Compontent" could not be instantiated (sapfewse):605
We have reviewed the bellow notes but wothout success:
1261706 - Kill bits set for SAP GUI Scripting
1092631 - Remote vulnerabilities in SAP GUI for Windows
We are able to run the scripts in the server directly in the SAPGUI and even with the EemEditor.
SAP message is open since last week, but my be you can provide a faster response.
Could you please help me.
Kind Regards

Have you followed installation procedure described in the following article: http://www.cisco.com/en/US/docs/security/ibf/setup_guide/ibf10_install.html ?
You can find troubleshooting hints in the following article: http://www.cisco.com/en/US/docs/security/ibf/setup_guide/ibf10_troubleshooting.html
I'd reccomend to install CDA instead of AD agent (nice GUI...) but you'll have to create new (virtual) server for that: http://www.cisco.com/en/US/docs/security/ibf/cda_10/Install_Config_guide/cda_install.html

End-user experience during CREATE OR REPLACE TRIGGER

Is CREATE OR REPLACE TRIGGER intended for you to be able to update a trigger in production while users are actively using a that table's data?
Just wondering how it behaves. People currently in the middle of an event will use the old trigger, while new requests will use the new one?
Thanks
Chuck

Actually, this one kind of surprised me. I tried:
SESSION1 > DESC t
Name                                      Null?    Type
ID                                                 NUMBER
DESCR                                              VARCHAR2(10)
SESSION1 > CREATE TRIGGER t_bi
2 BEFORE INSERT OR UPDATE ON t
3 FOR EACH ROW
4 BEGIN
5     :new.descr := UPPER(:new.descr);
6* END;
Trigger created.Then, in anothe session I did:
SESSION2 > INSERT INTO t VALUES (1, 'One');
1 row created.Then in the first session:
SESSION1 > CREATE OR REPLACE TRIGGER t_bi
2 BEFORE INSERT OR UPDATE ON t
3 FOR EACH ROW
4 BEGIN
5     :new.descr := LOWER(:new.descr);
6* END;
Trigger created.
Just to prove no commit happened
SESSION1 >SELECT * FROM t;
no rows selectedI was expecting to see
ORA-00054: resource busy and acquire with NOWAIT specified
or something similar. So in session 2 I did:
SESSION2 > COMMIT;
Commit complete.
SESSION2 > SELECT * FROM t;
        ID DESCR
         1 ONE
SESSION2 > INSERT INTO t VALUES(2, 'Two');
1 row created.
SESSION2 > SELECT * FROM t;
        ID DESCR
         1 ONE
         2 twoSo, the new trigger is working. Now change it again:
SESSION1 > CREATE OR REPLACE TRIGGER t_bi
2 BEFORE INSERT OR UPDATE ON t
3 FOR EACH ROW
4 BEGIN
5     :new.descr := UPPER(:new.descr);
6 END;
7 /
Trigger created.and back to session 2
SESSION2 > INSERT INTO t VALUES (3, 'Three');
1 row created.
SESSION2 > SELECT * FROM t;
        ID DESCR
         1 ONE
         2 two
         3 THREESo, it looks like whichever trigger is current at the time of the insertion or updation seems to control what gets in the database.
John

APEX 4 IRR Subscriptions Enabling end-users to manage?

SCENARIO:
- Subscribed myself to an IRR
- Turns out the IRR is 10mb
PROBLEMS
- I don't want a 10mb a day email
- As a user, I can't find out (a) how to unsubscribe, or (b) even from where in our vast array of Apex apps that report is coming from
QUESTIONS:
- What are options, other hand-coding a solution, to
(a) showing users what reports they are subscribed to
(b) enabling them to manage their own subscriptions?
Sounds like a ripe opportunity for a patch or plug-in?

Hi Michael,
If you are a workspace admin, you can manage the subscription by going to the following interface:
Administration > Manage Service > Manage Interactive Report Settings > Subscriptions (4350:92)
There isn't any user interface built to manage application subscription. You have to design your own by querying APEX_APPLICATION_PAGE_IR_SUB. Unfortunately, there isn't an API available for you to use to delete them. I just filed a bug to get included in the next patch.
In the future, we are trying to enhance the subscription so it is easy to identify where it is coming from.
Regards,
Christina

ESSO - Full SSO end-user experience

Hi all,
I have been testing Windows authenticator and Windows V2 authenticator and I have been unable to set it up so that it does not request the password when a user first logs into the system. Is it possible to set it up so that it does not show this authentication dialog in the first login? Any hints would be appreciated.
Thanks in advance

hello,
to my knowledge, i think you won't be able to prevent (at least) your first authentication for the simple reason that when FTU is done, a key is generated to encrypt your credentials and this key is generated based on your authentication.
For subsequent use, i've found out that you can prevent recurring authentication (apart from the reauthentication timer setting) by adding a key to the registry HKLM/Passlogix/AUI/<your authentication here>/CheckForParentProcess the type of the entry being DWORD and the value being 0.
Of course it will still ask for authentication for "password reveal" feature (but still depending on the settings you specified).
hope it helps.
regards

Introducing the Microsoft Intune End User Enrollment Guide

Help Your Users Get Their Devices Enrolled in Microsoft Intune with the End User Enrolment Guide
Choosing how you manage mobile devices within your organization is just one of many steps involved in protecting your corporate data while enabling a great end user experience on the devices they choose.
Now, you need to encourage your users to enroll their devices into Microsoft Intune to be managed. We’ve created the Microsoft Intune End User Enrollment Guide to help get you started. This two-page document helps explain to your users the importance of protecting corporate data, as well as their own, by letting your IT department manage their devices. It explains what may happen on their devices (installation of apps, security policies applied, etc.) and what will NOT happen on their devices (collecting personal information like phone and...
This topic first appeared in the Spiceworks Community

Depends which Guide you're looking at in 1.9.
You can choose the Full Guide (in Standard or Classic) views, Channel Guide, Half Guide or Mini Guide.
7xxx HD
Full Guide Standard = 7 channels (hit Guide once)
Full Guide Classic = 5 channels (available option in Television settings menu)
Channel Guide = 7 channels horizontally (hit Guide twice)
Mini Guide = really just one channel at a time (hit the down arrow on live TV)
Half Guide = 6 channels (hit the up arrow on live TV)
2500 / 6xxx / 7xxx SD
Full Guide Standard = 6 channels (hit Guide once)
Full Guide Classic = 4 channels (available option in Television settings menu)
Channel Guide = 6 channels horizontally (hit Guide twice)
Mini Guide = really just one channel at a time (hit the down arrow on live TV)
Half Guide = 5 channels (hit the up arrow on live TV)

OIM approval - End User Experiance

Hello,
In my configuration for OIM resource request :
* 1st level of approval goes to manager -> user could login and check status of his request and could understands that it is pending on manager and verify his manager name in the request pending status. This is good. :)
* 2nd level of approval goes the resource owner - (which is implemented as a group - the approval request goes to member of the group). What user sees is that the request is pending on the approval-group. He don't know whom to reach and eventually ends up talking to OIM admin to understand the current approver for the request.
A valid use case is - in case resource approver changes then dynamically all the pending requests should move to the new approver. This works best in the current configuration (group member approval).
How to enhance end user experience when the request is pending on 2nd approval step.
thanks,

But i don't think this will automatically re-assign the request to new approver in case of approver change.I didn't understand this line. What do you mean by Automatically Re-assign to new approver in case of approver change.
How approver will get changed? Someone has to reassign the task to other person/group ?
What is your Use Case ?

Is there a way for end users to give their manager access to change their Out of Office, without an admin involved?

Our end users need to be able to give their managers access to enable their out of office.
question 1. Can this be done without giving them full access?
question 2. If they need full access, can the end user themselves give this access? (I've tried giving another user "owner" rights, but the user still can't seem to open my calendar from OWA to adjust my out of office)
question 3. Can this be done without an Sys Admin being involved?

You can create a RBAC role for each manager scoped to each of their employees that lets them run the Set-MailboxAutoReplyConfiguration cmdlet on the exchange server. Otherwise they will need full access to the users mailbox which an admin would have
to grant, the end user can not grant this permission. Then they can open the other users mailbox in OWA and set the OOF
DJ Grijalva | MCITP: EMA 2007/2010 SPA 2010 | www.persistentcerebro.com

End User Role for Service Desk in Solution Manager

Hey,
I am launching the Service Desk functionality for my End Users. One thing that i want to know of is the role that I should assign my user in Solution Manager to access his message. E.g.
I have a user 'A' who creates a message from any system in my landscape:Test, QA, Dev or Production. Now this message reaches in Solution Manager and is assigned to a certain Support Team according to the rules I defined. Now the personnel of Support Team needs some feedback from the end user who created the message. For that the user 'A' has to log into Solution Manager, access his message and enter the details which the Support Team requested.
I want to know that what Role should i give to this user 'A' so that he is able to access ONLY the messages that he created i.e. "Reported by" field showing user 'A'; and is able to view and edit them.
If I give him the role SAP_SUPPDESK_CREATE and SAP_SUPPDESK_DISPLAY, he is just able to see the messages, all of them, but is not authorized to edit any. Please help me out in this matter as i need a solution asap.
Regards,
Bilal Nazir

Hi Nazir,
Create a role and add this t-code manually.
CRM_DNO_MONITOR - Transaction Monitor
This is will definitely solve your problem.
Feel free to revert back.
Thanks and Regards,
Ragu
ERP,
Suzlon Energy Limted, Pune
Extn: 2638
+919370675797
I have no limits for others sky is only a reason

Complete End User transactions of Credit management and Cash Remittance

Hi All
Can any one please Guide me on what are all transactions the end users need to perform in the below areas -
1 - Collections
2 - Credit Management
2 - Cash Remittance
4 - Tax Processing
I have to give the trainings on these areas and these are very much new areas to me
Appreciate your Quick Response
Aadi
Moderator
http://help.sap.com/saphelp_erp60_sp/helpdata/en/d2/9202b646f111d189430000e8323c4f/frameset.htm

Hi,
You got this message because you set check for "Permitted aging of A/R summary" on OVA8. And you also chose to create AR summary on table T000CM.
You can do one of following:
1. on OVA8, make "permitted days and monthes" blank.
2. delelte entries in table T000CM
3. Make "permitted days and monthes" longer, and delete and re-create AR summary by FCV2 and FCV1.
Hope it helps.

Assigning the End User Role for E learning management in Solution Manager

Hello Team,
In the E Learning Management in Solution Manager, I have to a assign the End User Role for each Bussiness Process. While assigning the role, I couldn't able to assign the role of type " JOB ". What have I do to get the type as JOB instead of "Organizational Unit" and "User"?
Regards,
Shyjith.K

Hi,
Have you maintained your Organizational data? Did you assign any job to any user in the organizational hierarchy. You need to maintain you PPOMA_CRM first in order to assign any roles there.
Hope this helps
Rajeev

As a end user how to work in a " Training & Event Management Module'"

Dear Gurus,
As a end user how to work in a " Training & Event Management Module'"
Please advised
Regards
MHPO

Dear MHP,
there are lots of things you can do as an end user in TEM. You could create new events (not events types), book peoples, fix the date of the event, then create califications of the event (about the event or about the atendee). Please, read sap help issues: (in Training and Event Management) day-to-day activities, Recurring Activities and Reporting.
I hope this help you.
Santiago

End User Experience Management(EEM)

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